1 person working proubly overwhelmed but was more into mobile orders than the human that walked in. Very disappointed in the customer service. Not even a nod that I was there. read more

Visited two times with in a 3 day span and both times the baristas were pleasant and prompt. Love my iced chai tea latte.

i've stopped by this starbucks a few times and have always been happy with my experience! drinks and food are always made on time and i've never experienced any problems. it's not too busy compared to the one at harvard square, which is why i like going to this location. it still does get a little cramped at times, but still in a bearable way haha. the baristas are super nice and friendly. there's plenty of street parking right outside as well. overall rating: 10/10 read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Cambridge, Massachusetts

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We ordered 25 minutes before we had to urgently leave (with barely any people in the store) and they did not give our drinks for 15 minutes. We asked for our charge back and told them we were in a rush. They told us our drinks were about to be done so we waited even longer. The people behind the counter were obviously not doing their work and the second charge back took forever. There was another guy in the store who came in before us and he waited like 30+ minutes for a coffee. Do not go here. read more

One of the nicest SBUX in the chain. Hands down. Friendly, laid back, clean. Doesn't look like a chain store. Same standard selections as the rest, but much more laid back than the vertiginous pace and crowds of the other coffee houses in the area. And right next to the Broadway yuppie mart. Overall awesome. read more

Starbucks - Coffee & Tea Near Me - Cambridge, Massachusetts

This starbucks always slays my order and it's always on time when I pick up. Today, when I got there, I felt that something in the universe was amiss (I had started my period). I asked one of the baristas for a tampon and they so kindly brought me a few. Great service, great drink makers, very friendly staff! read more

I usually love this location as it's busy enough that there's always a full menu selection but still nice. I am however, pissed when I order my caramel macchiato, breve (w/half n half) and don't get it. I frequent this location but noticed my drink didn't taste right, Finally, I watched is being prepared and poof. All of my doubt was gone. There is no use of half n half, just milk. Well, if that's what I ordered, that would be fine. I'm charged extra for breve; I pay extra for breve; I get nothing breve. At least not from this location. Nevermind Starbucks! read more

I prefer this Starbucks to the others near Harvard square as it is often less crowded, cleaner, and more well staffed. However, I have noticed that kids from Cambridge Ridge and Latin come at around ~3 pm, so it may be busier at that time. Of course, it's going to be your classic Starbucks, but I think it lends itself nicely as a place to do homework midday--especially if you get a spot at one of the high table or at the counter. This Starbucks also feels more neighborhood-y than the others around. The one downside is they have no bathroom, so you have to go next-door to broadway market. read more

I just started frequenting this store on the mornings I feel the need for a familiar drink! The location is small, but the morning crew are quick & courteous and I never have to wait more than 4-6 minutes from the moment I walk into the store and when I leave. It can get a bit cramped with everyone waiting for their drinks, but if you are just swinging through to take something to go this is an excellent location! read more

I visited Cambridge for about 2 months this summer and I would go to this Starbucks almost everyday. Everyone was so kind and professional. Something that stood out to me was how the head manager 100% led his team in the best way possible. Although I would only be in the Starbucks for a few minutes a day, I noticed that he would greet everyone, if there was ever a situation with an employee he would make sure to step out of the main area and speak to them in private, also he always stepped in to help his team when needed. This was really inspiring to see, and I hope to come back to this Starbucks next time I visit. 10/10! read more

Disclaimer: I don't usually even want to acknowledge chains, let alone (gasp!) give them 5 stars, but I've got to give the hard working folks at this location props. My 83 year old grandfather lives in the neighborhood and has adopted this starbucks as his second home. He is an awfully loud (i.e. deaf) eccentric old man. As he gets older he is more difficult to take in public. I have met him here twice (for coffee, but managed not to get to drink any) and both times it was a somewhat embarrassing, awkward experience. The people at this starbucks are awfully kind to him, they even allow him to keep a dictionary behind the counter for his random quizzes. I'm happy that grandpa has a place that he can walk to and meet new friends. At the same time I'm amazed that he hasn't been kicked out or banned for disturbance. The employees at the Broadway location are doubling as care givers as far as I'm concerned. Thank you!! read more

Thank you to the kind barista working today, I didn't get your name, but you were very pleasant. You took my order and it was correct and you even complimented me on my old starbucks card (the one with flowers on it and a bird from 2006/2007). And, thank you to the manager, Kate -- who kindly offered to make me an iced orange spice coffee since I told her I wasn't a coffee drinker (I ONLY drink tea). Well, guess what?! I liked the orange spice coffee and may consider drinking coffee again. The last time I had coffee was the 90s. I can see why people love coffee, it's an instant pick me up. I still love my non fat, no water, extra hot chai and my iced passion tea with a splash of lemonade and my iced tea/ black tea lemonade. This is one of my most favorite of all the Starbucks locations because of the quiet, mellow, and calm atmposphere and great service. It's not the closest one to me, but I do make a point of visiting it when I can. Thanks again, you both made me smile! And now, I am very caffeinated! Bzzz Bzzz Bzzzz! read more

It's a Starbucks, and as others said, you pretty much know what you're going to get here. Given its tiny space and awkward set-up, this is not a place where I would ever go to sit. Unlike other coffee shops in the area, this one has parking. Most days the service is fine and the staff is friendly. Every so often, however, they are so busy giggling and gossiping with each other they they become needlessly distracted and mess up orders. This happened to me yesterday, and while he barista apologized, if she had been more focused on her customers than her colleagues, this would not have happened. It's fine to have fun at work, but the fun shouldn't come at the expense of customer service. read more

Super nice in here as they were closing in 1 min when I walked in and they acted like it was no big deal to help me! A+ for the service! I have always gotten great service in here and tonight was no exception! read more

Starbucks - Coffee & Tea Near Me - Cambridge, Massachusetts

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I'm a bit confused because some of these reviews seem to be for the much larger Starbucks in Harvard Square (unless this tiny Starbuck adjacent to the Broadway Market has a ridiculously well hidden staircase and upstairs portion). Anyway, the review below is for the Broadway location. I get it -- Starbucks is a chain, the offerings tend to be identical, and the differences are extraordinarily subtle. That said, there are good Starbucks and there are bad Starbucks, and this one is near the top of the spectrum. Here's why: (1) You have a choice of well lit window tables, or darker tables in the back, depending on what you're in the mood for. I hesitate to call the back tables cozy or anything, but they're totally serviceable, and you don't have to deal with glare if you're working on a computer. (2) The tables are frequently available. This is freaking key. Bad Starbucks locations are often bad because you can't get a seat. (3) The staff rock. Look, I've almost never had a bad staff experience in any Starbucks, but the ones here are particularly friendly. (4) The line is rarely long, but when it is, it moves fast. This is (bizarrely) less true for the location in Harvard Square, which seems to have throughput issues, even though in theory it should be faster due to the great capacity. (5) Tired of the Starbucks pastry offerings? There's a huge supermarket four feet away! You can totally buy a muffin there or whatever and eat it at Starbucks if you like. So yeah, this is a great Starbucks. 5 stars on the Starbucks scale. read more

The folks that work here are really not helpful & quite nasty. Go to a local coffee shop

I subleased a place by Harvard Square this summer so I frequented this Starbucks location. It's probably my favorite Starbucks to-date. Love the upstairs lounge area and love the fact that they offer tastings for new coffee brews. I've studied here frequently and absolutely love the atmosphere. The baristas are great as well and are always busy. read more

I like this location. It's really calm, there is hardly ever a queue longer than four or five people. You can sit down most times, unless the regulars are there and then it's usually a long wait until a chair opens up. It's also a really nice place to take your lunch and grab a coffee or ice tea, what with the Market right next door. The only thing about this location is that it closes a little bit earlier than other locations in the area. I work here on the weekends. The atmosphere is really fun and nice, the people I work with are really cool - come in and say hi sometime! Also there is more parking here than at any other Starbucks this close to either Central or Harvard. read more

My regular Starbucks, around the corner from my office. This one somehow manages to cultivate a calm atmosphere, even with the chaotic whir of steaming milk and shouted coffee orders. The music seems soothing and the employees are always cheerful. They have the process down to a science: one employee asks you for your drink order while you are in line to pay, so they can stay ahead. You won't wait long for your drink here. My latte is always hot enough and smooth/foamy enough, and the espresso is almost never burned. (Hey, nobody's perfect.) Since the remodel, this location feels a bit "cold" inside (white marble counter; one entire wall is wood, with no shelves or anything on it). Seating options are limited and not comfortable, but there does usually tend to be a table or a seat at the counter free when you want to stick around. read more

I volunteer at a non-profit coffee shop and my paid work at a healthcare facility a couple blocks away from this place; this is one of a few coffee options in the area. Usually decent product and service until past two days. Yesterday the barista attempted to inform me that a latte and a macchiato are the same (umm, no thats why they have different names lol). The drink was horrible-whichever I received. Today ordered chai, a worker with long braids dropped the F-bomb several times as she complained about restocking the straws and emptying trash as two coworkers laughed at her (there were children in the place, geez). Just do your job princess, which probably includes trash and straws. read more

It's a perfectly good Starbucks as long as you're the only one there. Once there's a few orders in the queue the action behind the counter turns into the NASDAQ trading floor. There's a lot of screaming, yelling, and drink splashing but not a lot of drinks going out that are actually what you ordered. It's a really small Starbucks, so getting drinks out on time is important. They have no ability to handle the least amount of stress without turning into Royal Rumble 97. read more

Really bad customer service. Most of the staff pranks each other, laughs and makes fun of other customers. Looks like there is a big lack of management. read more

I have been to this Starbucks multiple times, and have observed this in the past, one of the baristas I believe her name is Andrea has such a bad attitude. She does not reflect the values of Starbucks whatsoever. I just watched her say out loud "Jesus Christ" in response to a customers question. She creates a negative environment and I'm sure I am not the only one who notices this. read more

If I could give this Starbucks a zero score I would. As a life long Cantabrigian (Cambridge is my hometown) and avid Starbucks patron, this location and staff is the worse I've ever encountered. The staff aren't knowledgeable about the product and their attitude is atrocious. I pick up my kids from school on Broadway every weekday and bring them to the Starbucks on mass Ave near porter because I refuse to frequent this particular location. The service is horrible and the drinks they make are even worse!!! I once asked for the manager and she wasn't helpful either. Whoever owns this location needs to seriously evaluate the staff here. read more

There is not that much space to sit, but the service here--especially in the morning shift--is really nice! They want to make sure you enjoy your food in a timely manner, so swing by if you are in the area! read more

I ordered a double espresso and when I received it it look like a single. When I asked the barista (who is not quite friendly, didn't look like she wanted to be there) if it was a single or double she said it's a double but calling it by its "correct name". She grabbed it from my hand, threw it out and said I'll make you another one. Proceeded to then show it to me and said "just like the first one". Very rude. read more

My husband and I are teaching with a summer program across the street - we have been here every weekday for about three weeks. The staff is amazing! So friendly, so sweet. We love this specific location! read more

Since this location is in a tourist and college area, this location is packed. It took 15 minutes to get frappuccino, from waiting in line to walking out the door. read more

I order my usual drink and plain bagel, I get my drink and then wait for my bagel for 10 minutes or so, and they weren't many customers. I see that people who came after me received their orders (there was one who served bagels and one in the drinks station). The bagels girl was so rude, after I politely remind her about my bagel while she was on her phone and talking to the other barista, she did not apologize or say anything. Then she goes toasts the bagel and whisper in her coworkers's ear and put the bagel on the counter like nothing happened. Thanks to her I was late to work. Management in this location def needs to do some filtering of their hires. Sweetie if you don't like what you do then stay home. read more

There's not too much to say about a Starbucks - you know what you're going to get. So, the main factor in this review is that the layout is pretty crappy, and I've had a few occasions where the staff were unnecessarily distracted. Otherwise, the drinks were fine. read more

I stopped in for some coffee and salad. Yes it's busy so not a big deal that the register person didn't offer me utensils. I thought they might be in the container like at some prepared food places so I didn't ask. Once I sat down it was very hard to get back to the register due to the very crowded waiting area and line area so I asked the barista making the drinks. She said no, I have to ask the register person. So now I have a salad and no fork.....hopefully in another 10-15 minutes I can try again at the register but not ideal if you don't have a lot of time to eat lunch! read more

Starbucks drinks are pretty standard, but this location has pretty terrible customer service. I tried to pick up a mobile order (I clearly saw that my order was ready), but when I tried to get their attention, the barista ignored me until I got someone else's attention. For multiple mobile orders. How is the mobile order system supposed to work if people working there ignores your existence? I would try other locations before settling on this one. read more

like any other starbucks

Clearly the barista didn't know how to make a Iced Green Tea Latte. They left all of the powder at the bottom of the drinks and I kept getting chunks of it as I sipped it. Kind of frustrating, but needed a quick drink before a meeting. read more

5 stars for a Starbucks. I came here for the first time on a really hot day to escape the heat and get some work done. Most Starbucks I have been too are packed with people, but this one always seems to have a few tables open (I guess since it is summer). The staff here are extremely nice and accommodating which makes the experience so much better. read more

It's a Starbuck's. No more, No less. Staff is pleasant as most Starbuck's tend to be. Only real noticeable things are the tiny size and lack of a restroom. read more

This is a two floor starbucks. The service table is downstairs, with a some seating and standing room. Upstairs, there are a lot of couches, tables, and lounge-like chairs near the windows for being productive. It's a great place to grab a coffee or to meet others, as almost everyone can find it easily. However, I personally find it difficult to study there, as it's a very large space and is quite crowded. With the high number of people, it's also easy for it to be quite loud. This place is always bustling though--I've never been able to easily find a seat as well, particularly if you have more than two people in your party. read more

Some of the baristas are awesome only one I know by name is Natasha she is so friendly and remembers your order if your a regular, which in my opinion is great makes you feel more then a customer, some others could work on their customer service. read more

This Starbucks is a shame to the brand name. Male employee was a jerk, rude and certainly not helpful. This store is filthy. Debris on the floor. Spilled half and half all over the counter and neither of the two employees clean anything. They spent the time chatting. Disgusting!! read more

Really great staff here. I enjoy coming to this location. It can get busy and the store is a little small which means some waiting sometimes