I always expect my coffee at STARBUCKS to be at least good enough but today was my first time in my 4+ years of ordering at Starbucks that I did not like it not even a little bit. It was a big waste of my almost $8. This is the first location that has ever disappointed me so I know I'm not the first read more

There were coffee grounds in my drink. Gross :( It seems lately there is always something wrong with my drink. Yesterday I had about 3 inches of empty space from the top of my cup, and today my shaken espresso has coffee grounds in it. Yeah, check your drink before leaving. Make sure you're getting everything you paid for, and not unwanted extra. read more

Every time I decide to pass by this location since it's the nearest to me (I always try to avoid this location) ..... my order always taste different ... crazy part is ... it's the same order every time !!! The girl who's always in the drive thru and wears that black beanie that looks like cat ears .....ooooo do I despise her lmao she's always in bad mood or just rude in general. Plus she's so slow ( mentally ) I passed today to order and I already know her voice, so as soon as I get to the window it's always the blank stare no "hi how are you" or at least a "have a great day" no it's always just a blank stare ... she's messed up my order twice and I had to go inside to get it fix by someone else lmao read more

I waited like 20 minutes for my coffee then I got it and there are chucks from the milk in it. I asked about it and she said it's normal. I asked for milk in my coffee not cottage cheese. read more

This Starbucks is my main establishment to go to! I been to several and always had to leave / not go no more because of customer service or my drink wasn't properly made. I drive from CV to this place because of the joy one particular person brings to in everyone's day. (Kaylee Ray) not sure if I spelled correctly. She works window from drive thru and she never disappoints from greeting you right away to serving you, your drink with a bright smile and a ta, la la la ending. She definitely brings the joy to this place. From my experience here, food has always been served warm when I receive it and my drink (OatMilk B.Sugar Shaken E.) & (Ice Matcha w/ oatmilk & vanilla foam) has been served perfect! (Right amount of coffee, and syrup!) & matcha mixed very well! not everywhere do they mix it correctly, you do notice! Establishment has been clean inside and out when I have visited, which is almost every day. Sometimes , and on an average day it is packed and parking is limited, but has not been a problem from moving traffic and line going. (I go in morning though 7am-10am or 7pm-9pm) read more

I'm not sure why this Starbucks is so lowly rated. The coffee is always hot and the baristas consistently friendly. Inside it's spacious enough to accommodate a few people. It also has plenty of electrical outlets. Perhaps, people are slamming them for the difficulty in getting in and out. It's situated in a tiny strip shopping center nestled between two very busy highways. read more

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Just waited 32 minutes in the drive thru for my coffee and guess what I'm still waiting. UPDATE THEY DIDNT even get my order right. read more

I don't understand why a nearly empty room resulted in me waiting a whole 30 minutes for me to get my order? Insane

Would get zero stars if possible. Not because I am anti Starbucks or anything close to it. I love Starbucks. But when I came to this location and ordered my usual Trenta ice black tea it tasted like dirt. Not sure how that's possible except for the water supply or poor cleaning practices. Sat down and the tables were all sticky as well. Do yourself a favor and instead of worry about getting your stars just get coffee somewhere else. read more

Starbucks - Teavana Shaken Iced Black Tea - Coffee & Tea Near Me - Crosby, Texas

That one old lady always makes my drinks wrong and the bad thing she's always there. Usually go around the mornings and it will be better. read more

Starbucks - Iced Brown Sugar Oatmilk Shaken Espresso - Coffee & Tea Near Me - Crosby, Texas

This location is extremely slow! #SuperSlow The staff is a hit or miss with customer service. The drink quality is totally different from the other locations. I tried this location a few weeks ago and experience the same service. I also requested a call from the area manager and it never happened. Lastly... I ordered my food at 11: 42 and didn't receive it until 12:05 :( The lobby was clean though. read more

Starbucks - Only consistent item. - Coffee & Tea Near Me - Crosby, Texas

Went through the drive-through got a caramel Frappuccino It tasted like crap. Water down. Looked like they didn't blend my drink very well. All the milk was on the bottom. read more

Starbucks - Shows everything on the bottom - Coffee & Tea Near Me - Crosby, Texas

The lady working the window, to put it kindly, did not know what was going on. She didn't know how to use the gift card. She got our order wrong. Tried charging us twice and almost didn't give us one of our drinks. 0/10 experience. read more

so at first love the caramel frappe but y'all are just being mean to hard working people that are willing to work from 4:00 am to 8:30 so be prepared to rather wait longer or leave because they are trying hard so thank you and I might work at Starbucks:by me read more

This code shop is conveniently located near Highway 90! I have stopped here several times on my way into downtown Houston. However, yesterday I went in to order and something made me sick. I don't know if the Banana Nut loaf was bad or if the coffee machine is dirty, but by the time I got to downtown, I was nauseous. Spent the rest of the day feeling sick and unable to eat. Will not be going back. read more

30 minutes just to order Every time Management please adjust this is not good business read more

Super slow drive thru and drinks are a hit or miss. The drive thru girl is very loud when greeting and ordering. You just here a loud "hello, Howdy. Or singing a hellooooo" which is nice but Might be the speaker being too loud idk. I live in crosby and wouldn't recommend this starbucks. Rather take the drive to a further location. They never get my drinks right and when they do its just a simple drink i ordered. I asked for a drink and got it made wrong, went back and they "fixed it" to only miss it again" read more

SO SLOW!!!! I placed a mobile order that was supposed to be ready at 7:15 according to the app and it's 7:40 and I'm leaving Starbucks with no coffee and late to work. Myself and multiple others had to cancel our orders because the lady making the drinks told us there were at-least 5 other drinks in front of ours. Not to mention I used my stars to get my drink for free and I asked for a refund with my stars and she refunded me money instead of my 150 stars. I had to call corporate to get my stars reloaded! read more

Not sure if it is the owner to blame or the poor management... They are always out of inventory. Unfortunately it is the only one for miles

They need new staff,can't make any order right. drinks here are horrible. Not worth my money, rather drive to the Starbucks located at atascocita. read more

I am a Starbucks super fan! I've been a weekly Starbucks consumer for years. I have a collection of Starbucks mugs and cups and have always loved everything Starbucks. But today you have lost a customer. I will never give Starbucks another dime. I can NOT BELIEVE what a mess this Crosby Starbucks is. It's ALWAYS something. They forget my stuff, I pay for items I don't receive, but I always try to give the benefit of the doubt and make excuses. Well today, I am done. I just had to drop my husband and oldest son at the airport 2 days after Christmas and literally cried the entire way home. Covid has made it so he has to travel for work and leave me and the kids here while he makes money to feed us. I understand covid has made a lot of things different and new restrictions are constantly in play. But the lobby being closed is something I should have been told when I told the barista at the drive thru I would come in to correct the drink she messed up. But instead she said "ok" then let me walk in and be yelled at to "get out". I thought my Carmel ribbon Frappuccino would improve my mood and help me to feel better from a broken heart. Instead I'm hopping mad, disappointed and determined to never spend a dime there again. I ordered a large order and the line was all the way out to the street. I waited patiently for probably close to 45 mins. I ordered 3 venti Carmel ribbons, a venti strawberry and cream Frappuccino, a tall Carmel frap and 3 cake pops. I get up to the window to pay and she hands me a strawberry frap, and a drink carrier with 4 drinks. I said there should be another Carmel ribbon. She says "no ma'am there's only two.." so strike one, instead of saying I'm sorry ma'am we must have misheard or whatever she tells me I'm wrong... then I said "ok... well... I guess I could just park and come in.." she says "ok". Instead of saying our lobbies closed ma'am, can I just take your order and we can run it out to you.. or something to that effect right?! No instead she says ok. I park and walk up and then the lady at the counter (I've had several run ins with this lady, I do not know her name, but I wish I did. She is very rude all the time. Constantly messes up my stuff then acts like I'm the problem. One day, she had forgotten to give me my cake pop and then flat said "well are you sure you paid for it" I was like what the heck?! You took the order 2 mins ago and there was only one other customer. It wasn't like you were super busy and couldn't remember what happened) starts very rudely and very loudly yelling at me "MA'AM YOU CAN NOT BE IN HERE!! OUR LOBBY IS CLOSED YOU NEED TO GET OUT!!" I said well my order was messed up what do I do? She says go back through the drive thru... like I'm gonna just spend ANOTHER 45mins in the drive thru. Hell no. I drove away and the whole way home got more and more angry. I just spent 45 mins & $30 in Starbucks buying coffee and treats for literally everyone but myself and I'm the one who was trying to cheer up. I'm angry and I'm hurt and I'm bummed out. I am disappointed and I really think this location not only needs some real help with their attitudes, but they need to be retrained on the coffee recipes. They are always different drinks even tho I order the same thing. It's never consistent. They do have some awesome employees there that I would love to mention but I have no idea who's names are what because I never see name tags either. There's a dark haired girl who works the drive thru that had helped me with trying new drinks and tells me how to order it. There's a young guy who has long blonde hair and beard he ALWAYS went above and beyond although I haven't seen him in a bit. There's a young girl that has kinda longer light brown/ dirty blonde hair that wears glasses. She is so sweet and always tries to correct what's wrong and calls me by my name when she talks to me. But the lady with the short blonde hair she typically wears a black hat and she is so rude. I just feel like if you don't want to be in customer service go get a different job. Starbucks should be a place to go and feel happy, especially for the prices. There's absolutely no reason for her to be treating people that way. I get it if you're having a bad day but this is all the time. I don't typically write reviews. But I am so angry and I think something should be done for sure. So I would not recommend Starbucks. And that's the saddest sentence I've ever said. read more

Starbucks - Review continued conclusion it told me it was to long... - Coffee & Tea Near Me - Crosby, Texas

Not sure how the staff is being trained to make drinks but every drink I've had at this location is made wrong + they're slow. By far the worst Starbucks I've ever been to and will not be going back. read more

Slowest Starbucks in Houston area.. but the only one in the area... average wait if there is a line will be 15 minutes... every time... I try to avoid it read more

Worst customer service ever!!! Bad managing skills , poor service and not enough workers... be fr I had to wait 25 plus min just for them to warm up a piece of bread. I rate it a -0 out of 10 read more

Waited 45 minutes and it still wasn't ready. Worst Starbucks i have ever been to. Wouldn't even give me my money back

great service, and quick drinks. workers are considerate and easy to communicate with. My last trip was greeted with "Alexa" who was such a gem. Will return! read more

This is the only Starbucks in Crosby and I prefer to drive farther away to a different one because they are just way too slow here. It shouldn't be a 15-20 minute wait for a hot macchiato. They suck here. read more

Location is convenient because it's close to home. Will no longer becoming to this location. I typically go about 2-3 times a week but drinks are no longer being prepared properly doesn't matter which drink I try. read more

So I bought a smoked turkey protein box and you can tell somebody had already tried to open it from the sides because it's cracked and then on to the top it off the ranch is open spilled all over the apples that shit look nasty I don't trust their employees so when I make it to my house I got to throw this shit away Starbucks in Crosby you need to do better retrain your staff because the first time it was moldy blueberries and I thought you would improve after the first complaint but apparently not read more

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This has got to be one of the worst Starbucks locations that exist. Not only is it in a TERRIBLE location, but the wait time is horrendous. I'm not one to make reviews, but I spent over 30 minutes in the line today and about ten were spent at the window waiting for the employee to take my credit card. When I got my drink, it tasted like the milk in it was sour. I won't be going back. read more

Great staff, had a special going on- I'll be back.. was discouraged with the service I received at Spring Guns and Ammo Crosby, but quickly got over it with a refreshing drink from the conveniently located place.. read more

Been coming here for years. Be expected to wait due to the pandemic. They always get my order right and never had a problem.

Rude customer service. Not coming back. Asked for my drink they LITERALLY didn't have anything!! If you don't like your job then go somewhere else. You don't have to be rude to paying customer service. read more

A good place to grab tthe standardized coffee product when making a run in the area.

Been coming here for several years. Always polite and they have never screwed up my Soy Latte. Glad they are here!

Bad customer service! They seriously need new staff and new management!!! Every time I go here I have bad experience! Never going back again! read more

Got my drink wrong and then made another 2 drinks before making mine the right way. Will sway towards the baytown location next time

Starbucks is known for friendly service but last couple of times I have there this one chick was rude she must hate her job! Not going back plus they always mess my drink up ugh read more

Very slow service. Drive through lane took forever, and couldnt exit to leave without ordering.

I agree with Matt, 5 cars infront of us all had 1 drink and we sat in the drive thru line for nearly 25 min. Ridiculous