So I walked into this Starbucks....There's a guy. Standing at the counter waiting to order.....3 Employees standing insight behind the counter....self absorbed...I guess my standing in line prompted Jalen to come over and wait on us... though I couldn't hear the conversation being made, as he was speaking to the gentleman in front of me he rolls his eyes- without a smile. I don't know quite how take that.... but it left me with a unsure/ negative feeling about Starbucks customer service. The gentleman got his coffee and left. It was now my turn. He took my order for one coffee and then walked away. A moment later another worker came over while the kioske "said" wait for your Barista, ...she finished my order and I also left..Just a puzzling customer experience... read more

One of the worst locations due to employees. Nobody was working the food line so multiple customers were upset and requesting refunds after waiting 20 minutes. 2 employees were in the back n not working while the 3 in front were trying to figure out what they were doing. Location is in need of a strong store manager who will train the employees better. read more

They've renovated this Starbucks and I think it looks fantastic! This is a modern, clean location that's convenient to the airport. The baristas are a mix of friendly through to curt, but it's a busy store and they're overworked. I LOVE that Starbucks no longer up-charges for nondairy milks. Say what you like about chain stores, but they have my loyalty for this reason. read more

Starbucks - Oat milk cortado - Coffee & Tea Near Me - Denver, Colorado

I just wanted to express how thankful I am for the supervisor Sergio who assisted me. He went above and beyond in making things right for me! I would definitely recommend this location to anyone! read more

this is a bad example for Starbucks everywhere. girl on her phone... doesn't even say hello when we walk in at 5:45 am. floor is a mess, trash cans overflowing, another girl between drive up orders is laughing about something on her phone. terrible!!! outside has litter all over it. this place needs a mature manager who cares!! glad I am not the owner!!! read more

This Starbuck's continues to be one of the worse in the city of Denver. The barista female, servicing the Drive-Thru today, 4/5/2024, what an unpleasant customer service mouth she has on her...Linda, Cindy, whatever her name. If she slow down and read and make the drinks properly there would be no issues. Even the car before me were giving back 2 drinks. Mine was the weakest Hot tall, soy chai, no water I ever tasted. I requested another pump from Soomi at the window, and it was just a drop, then I had to ask for another. This is when the rude, Linda, Cindy going to jump in. Make the drink right and won't be no issue. Period! read more

Starbucks - Two cups from requesting extra pumps of chai. How is this saving the environment? - Coffee & Tea Near Me - Denver, Colorado

Burned coffee and no longer will give you a glass of water even if you bought something that morning.

I love the fact you can go to get groceries tand their there. Only thing that changes is the help. Not starbucks fault, you have to look at the cities. You see that statments mAde are pretty much the same here for the service industry, you have to play the hand that you were delt. No matter what retail and service industry you go to. Reality check when the building are the same, product they serve is the same the only diff. Is the human element read more

I actually hung out at this Starbucks near Denver international airport for three hours because I didn't wanna hang out at my hotel room. It was meant to be a quick pick up a drink but I ended up staying because it was largely empty on a Sunday afternoon and I always enjoy the vibe and ambiance of Starbucks. I arrived here after spending my lunchtime literally next-door at the Vietnamese restaurant Pho 92. And I wanted iced tea to smooth things out for dinner. I entered around 3 PM, but did not leave until 5:30pm. During that time, I ordered a brownie and a Trenta black tea lemonade. I noticed that prices here are cheaper (enough) than other markets like Honolulu. But not by much though, but still cheaper. With that said, I found the ambience very inviting here, and the practically empty restaurant and bar seating was very inviting to spend some time on the Wi-Fi, browsing social media and while doing some reviews on Yelp to kill time. The mood was awesome and quiet. I ended up actually doing very well with the reviews and it was a nice quiet moment even though I was on vacation I choose to sit at a Starbucks. Didn't have a car, but I chose Starbucks. It was basically free, even though I paid for a drink and a brownie. The seating was very comfortable, and I really enjoyed myself, even though it was at a Starbucks. I choose to be frugal during this time, so it was nice to decompress from my current trip here to Denver, Colorado, knowing that I had to go home tomorrow on an airplane. It is what it is and happy for myself coming here to get that mental shift going. The vibe and ambience at Starbucks always put me in a better mood. Since usually sometimes they will play self House music and that helps me with the reviews. I am writing on Yelp. The over experience here at the Starbucks, near Denver international airport, was very nice and welcoming. I enjoyed the service here, which was typical yet friendly, and great at the same time. The drinks that they have are typical and I normally don't drink coffee anyway so I prefer the teas and lemonades. It's always the same formula anyway so you get what you get and it taste great as always. The restaurant itself is clean and definitely well managed by the staff at Starbucks. During my time here at Starbucks, I would see customers come in and go ordering and pick up their mobile orders. It was nice to people watch, and guess what kind of profession they were in or what kind of day they were having before they got to the Starbucks. Between my reviews and sipping my Starbucks drink, it felt right to be here even though I was on vacation especially because I am a budget traveler and don't try to overspent on vacation. Starbucks is definitely right for me. And a few are one of those that needs Starbucks in your daily life and near the Denver international airport area but not in the airport. Consider coming through this Starbucks location for a quick fix before you head out of Denver or even if you're coming in you can make a stop here after you leave the airport for your Starbucks daily fix. I know that the brownies here are awesome especially if you have them warmed up. Very very delicious and simple for sure. Recommend if you have a tea lemonade with it so it is a perfect match for a perfect Sunday. And it was for me. Definitely recommended if you are in the area. This Starbucks location is near Denver international Airport, about a five minute drive. The physical location is located on Tower Road. They accept major credit cards and cash, as well as Starbucks gift cards if you have them. as far as parking goes, they are inside a small, partial cul-de-sac, so you have a lot of parking options, but is quite limited. Best bet is to come here early enough to secure a spot before the lunch or dinner begins. For the most part, though, it is enjoyable here at Starbucks particularly if it's not crowded and you can get a spot to do work or read or whatever on your mobile device, and or laptop. While having a drink of your choice, it is gratifying to know that Starbucks can be that Library if they choose to or not any trouble or whatever. That's what I like about Starbucks. You cannot buy anything and still here for a time and not be kicked out.. Usually. As far as public transportation goes, I'm not sure if there is transportation services to from the airport to this Starbucks location. Best bet is to get a rental car or Uber, and Lyft can be of service too. No matter how good or bad day you have, Starbucks can be there for you with a quick pick me up with your cubbies Ortiz. It may just be your sweet to talking, but they have pretty awesome munchies and sweet treats to satisfy you. It helped me immensely and hopefully you can help you too. 5.0 stars for the overall experience. The vibe and ambiance really nailed it. Plus it's walking distance from the hotel. Support local! A+ read more

Leaving one star because zero isn't an option. I have went here every morning for 2 weeks now and my drink is messed up every time. 3 ingredients and it never taste the same. Too lazy to read the label! Do better Starbucks! read more

This is my favorite Starbucks. They just underwent a renovation and it turned out great. They now have handicap accessible entrance doors, to go/mobile order pick up parking. The employees and managers are very friendly. read more

AVOID! The slowest I have ever seen. The normal 6-8 man crew...so the tall sandal wearing barista thinks he's good but has a slow pace and an attitude. For a Starbucks to have a 2 star rating shows how pathetically managed this place is. I won't be back. read more

The tall guy with the pursed lips who thinks he works at a bar needs to go. Super rude, messed up my drink and mocked me. I was appalled. I will never be back. read more

I came in for an afternoon drink and was greeted at the register promptly..THAT is the GOOD part of this review.. After ordering, i was walking around, just waiting for my order to be completed. There were 4 employees. And each time one of them started talking, they stopped working on whatever they were working on, at that time, to engage in conversation. Now it was not busy by any means. And i am not complaining about employee conversations in the work place..but keep working! My drink took twice as long to prepare due to this.."distraction"..for lack of a better word. After my order was complete, they put it on the counter..WITHOUT saying anything. I am not a regular SB patron- Is this normal? I feel that the employee should have said something. But that's just me. Like i mentioned previously, there were 4 employees. ALL of which had their phones in their hands when not doing "work"..aka their JOB! The reason i worded it this way; ALL the empty tables were dirty. I had to ask for someone to clean one off for me. All of the napkin holders were also empty. Once again, i had to ask for napkins at the counter (as the napkin holders were at a different location). To which the employee that was closest to me..just pointed over there..without looking..and muttered.."they are over there". To which i went and picked up said empty napkin holder and brought it back to the counter. All the employees just looked at me like i was an idiot. I said "they are all empty". I was given some napkins, gathered my order, and left. At least they got the order right! Sometimes we have to look for that silver lining.. I am NOT a fan of cell phones in the work place. Call me old fashioned. read more

Amazing service! Yuridia was amazing and super helpful and friendly. She provided excellent service.

They treat my dog great! Lol. Always have a "puppicino" ready to go with my order for my pup. They also have a nice little patio out front where I can sit with my dog. The staff are always pleasant and they make my drinks the way I ask for them. read more

Barista was incredibly rude. When I tried to tell him I had done the proper procedure he looked at me as if I was stupid.

This is a new place hence no Pokemon Go stops. Lol It's design is even more updated and there's lots of seating. The people were fast and nice. The food options were diverse. On another note.... I Tried the new Matcha latte Ummmmmm..... tastes like a hot Kale drink. The worst part was tasting the froth, and I like everything. It was a hot, organic, spinachy offense. I did keep tasting and it got better, knowing it was good for me??? read more

The employees absolutely just do not care here. I ordered two warm cheese danishes and a venti mocha. I was the only person in line, with no one in the drive thru and everyone else 4-5 customer all had their orders. It took 10 minutes to get mine. As I was early to work I sat down to enjoy my food and drink. I watched as customers filed in one by one and were ignored. Then as the employees began to make orders there was a huge commotion because the wrong drinks were made. One employee went on to say quietly loudly that she does not get paid enough to deal with this. The employees began laughing constantly making jokes about all the things they messed up and continued to ignore the fact that we could hear them. Where was the manager in all this? No where to be seen. read more

I have been a customer here LITERALLY since they opened years ago!!! I WILL NEVERCOME BACK TO THIS LOCATION...EVER The black chick with the terrible, rude, bad attitude who yells at customers and fellow employees SHOULD BE FIRED... She made my drink wrong, I politely pointed out it was the wrong milk, and she asked about why it had to be remade? I did NOT ask for almond milk...that's why...then she told me she was not going to remake it until all the mobile orders were done?!?! Another girl told her she would make it for me since I had already been waiting almost 15 for my drink! She was screaming at her fellow co-workers and talking down to them and belittling them in front of customers... this is the 2nd time I have seen her acting badly...get rid of her read more

Never thought there was such a thing as a bad starbucks before. I'd give zero stars if i could; Now, i realize that because of covid lines take longer, this line took about 30 minutes to get through, no cap. i had told them previously that i ordered on their mobile app; giving my name and such hopefully to make things easier; yet.. First person came to the door and asked me what my order was, then walked away. then another person came to ask what my order was and walked away, then the third person came, got my order, grabbed my drinks-- right by the window, might I add. Worst starbucks i've been to. Go to a different one. :) read more

Stunningly bad workers, waited forever for a simple coffee, they had no idea what they were doing. They weren't even busy. Extremely painful. read more

Awesome store! The associates are very friendly and the best part?The hours! Open Mon.-Sat: 4:30 a.m. to 10 p.m Sun.: 4:30-9:30 Located on Tower Road and 69th, across from DiCiccio's restaurant and near an airport hotel area. My other half and I LOVE a "nightcap" of our favorite Chai tea Latte The later the better for us and this location helps us out,LOL. The decor is clean, crisp and the space is large. Counter seating is great because there is actually room for your drink,snacks and laptops. I love that they have a large selection of goodies, cups,mugs,etc. to purchase and peruse while I wait for my drink. What surprised me is that this location serves beer. We haven't tried it yet, but next visit I just might be tempted. There's a drive thru and outdoor seating. This should be a wonderful place when it warms up a bit and my other half and I switch over to iced chai tea . So glad that this location is here.Close to the airport,open late and near many of the airport hotels. read more

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I guess I should start by saying I live nearby, so I frequent this place(used to). What a nightmare this place is becoming. Just waited 30+ minutes for a drink. When it was handed to me it was the incorrect drink and incorrect size. By the time I got the actual drink I ordered the ice was already melting and the vanilla flavoring was separated from the Drink. I just feel bad for the employees because I've gone inside several times as well and see a lack of leadership from the supervisor lady, using negativity and "don't even start me" so many times to their colleagues. It's a shame. Hope Starbucks Center reads this and gets a grip on this location. read more

I come in study here all time. The environment and atmosphere is great. Not to loud and not to quit. Recently, a barista out did him self in service. He went the extra mile to deliver my order to me. As I was setting up for my long study. Sometimes, it's the little things. Shout out to you Lucas! Thank you and keep up the hard work. read more

The food is fantastic and is so good to eat. The staff are mostly kind to me excluding a few people. The place is very calm and relaxing; great work space. read more

Terrible WiFi. Flies everywhere. Slow on getting drinks out. Maybe because the location and drive through traffic or lack of a staff. My co worker and I had to eventually just leave our meeting and go somewhere else. read more

My husband and I go to this Starbucks almost every weekend and we never really had any issues with our orders until today. He ordered me, my favorite frap which is a green tea frap with caramel drizzle but it came out disgusting! It looked like the barista dumped a whole can of matcha in the drink and tried to cover up the mess by double cupping the drink! I'm extremely disappointed because i never had this happened to me and we discovered it when he brought the drink home to me and I tried it. If I knew that my drink came out this way, I would've told the barista to make me a new one! read more

Starbucks - Green tea Frappuccino - Coffee & Tea Near Me - Denver, Colorado

Worst place ever!!! Health hazard! A nightmare for customer service!!! Walked into the store, no line, three employees working on the shift, but nobody greeted me for a good FIVE minutes. Five minutes later, someone came by the counter to take my order, ordered a drink and a sanwhich, then I notice a school of flies trapped in their food display window, and even more flies everywhere in the shop having a party. I lost my appetite immediately. I don't want to make a scene, so I whispered to the barista if she noticed all the flies feeding on the sanwhiches and pastries there. She simply relied like it is nothing:"oh, don't worry, we only display those food items." Wow, I dropped my jaw. Even the shift manager was like oh, this is NORMAL, no biggy!!! IN SUCH A UNSANITARY PLACE YOU MAKE FOOD AND DRINKS FOR PEOPLE! IT IS A VIOLATION OF HEALTH CODE! PLEASE HAVE PEST CONTROL! GOD KNOWS WHAT OTHER INSECTS ARE WANDERING AROUND AND LAYING EGGS ON THE FOOD WE ARE ABOUT TO EAT! Another 10 minutes wait later, I got my drink( I had nothing else to do but to see all those flies kept bothering the customers around and they were waving their hands repeatedly trying to get rid of them, and those hungry flies feeding on the food there seem to have a really good time), and I still asked for my sanwhich (yeah, doubt I dare to eat it), she said "just give me a second". I saw her paged someone else afterwards, and another girl came to take a sanwhich out of a freezer, and started microwaving. A few minutes later, I finally got it. Apparently she totally forgot about it, didn't even apologize. Long story short, don't come here, unless you want to be disgusted and be ignored after you pay for it. Just a snap shot of one of the many flies there!!! read more

Starbucks - FLIES FEEDING ON THE FOOD! DONT COME HERE! - Coffee & Tea Near Me - Denver, Colorado

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It was a bit mind-blowing to me how awful my experience was there. I travel just about every weekend and visit Starbucks all across the country. Until today, at this location, I have never been so disappointed in the service, attitudes and management of a Starbucks. There were at least 6 baristas with headsets, no one in the drive through and 1 person waiting when I walked in. Yet, I stood at the register for about 3 minutes waiting to be served while workers were standing or walking past me, with no acknowledgement. When I was finally helped approx 10:30 am, the cashier was obviously not equipped to handle the job, but she was allowed to still work at that station. She was unfamiliar with menu, not aware if they had things in stock.... I asked for sugar in my coffee and she didn't know if they had SUGAR!! They were out of the sandwich I wanted, so I settled for a different one. They seem to be out of several menu items, which is shocking that early in the morning. So the meal I settled on, she ended up giving to the only other customer that was there. When I asked where my sandwich was, she said she put it out and someone took it. I said "There's no one here." She said "That family took it." The family that was sitting there still waiting for the rest of their order. I then reminded her and the other staff workers that I actually watched her hand it to them, not knowing at the time it was my order. Unfortunately, that was the last ham sandwich. They did give me a refund.... but even that took 3 conversations with Co-workers. Management should be well aware of the complete disorganization at his location. When I asked if there was a manager working the young lady, maybe 20/21yrs old, told me she was the manager. Being young is no excuse, I know plenty of 21 years old that could run and manage, but this manager, said she was new (again, no excuse). I couldn't even drink my coffee there, because it was too heartbreaking to sit there and watch the mismanagement of a coffee chain that I really enjoy and serves me well as I travel the country. read more

They got every single thing with my order wrong and over charged me. And we're rude when we told them it was incorrect. Drink was still gross. read more

Ordered a Toasted white chocolate mocha Frapp blended coffee but was given a Toasted white chocolate Creme Frapp. When I asked why it doesn't look like the photo (missing red sprinkles, missing mocha) barista looked at me and said it depends on who makes it. She can't even tell the difference between the two when I tested her knowledge of the difference. Not the first time the service is subpar. I'm always encouraged to order via their app but it's frustrating when the orders are always messed up 4 out of 10. Need to train their staff more. Apologies mean nothing if there's no improvement :/ read more

Walked away. Zero if possible. We showed up and the door was locked, it said to scan the QR code to place order for pick up. Scanned the code, location: unable to take your order, please pick a different location. So we called and explained that we were out front and unable to order via app. The girl working had no solution for the situation, we asked "well can we walk thru the drive thru?", and she replied with "normally I'd say yes, but with covid contact regulations..." *scratching my head* thinking: drive thru, walk thru? Where's the difference? We had masks as we planned to go in to order. She was rude and had no customer service or solution to fixing the problem so we simply said "okay, well I guess you won't be getting our orders and hung up." Didn't know there was such thing as a bad Starbucks. read more

My friend and I stopped at Starbucks around 8:20pm. The female working the drive thru took our order but it never got entered it in the system. She tried to make our drinks from memory only to mess the whole order up. When confronted she acted like she had done the order correctly. She then asked us to hold on and got another female involved. The second female came to the window and asked if the other female rang us up. We tried to explain what had happened only to rudely be asked if we would rather go to another Starbucks because all she wanted to know was if the previous person rang us up. Once our order was completed correctly a third female came to the window, handed us our drinks, and walked away. Like many of the previous comments on this particular Starbucks, I was dumbfounded. If this had been my first time at a Starbucks I would never go back. The ONLY reason I gave 1 star is Yelp makes you give something read more

Ordered my pick up order to a different Starbucks on tower and Jordan offered to make my order instead of driving to the other Starbucks. It was very unexpected and very appreciated! read more

Do you ever sit near someone who is on a phone call in a public area whose voice overpowers everyone in the area, and you can hear them word for word over the ambient noise around you? I don't know about you, but it's kind of rude in my humble opinion, and think people need to know how to read the room and converse appropriately. I understand that remote work is here to stay, but open/loud/invasive conversation is just not right. It's called manners. Anyway, in this case, some regional Starbucks manager sat at a table on a Starbucks business call and over all of the generally elevated noise in this location on Tower Road near the Denver Airport, this Starbucks employee got on multiple calls where she was overheard over all of the rest of the tables there. I dont want to hear about your water heater/plumbing problems, and no one else does either. her coffee patrons who were in front of her, where her voice was projecting were clearly annoyed by her conversation. She had no clue. Started around 10:30am 2/2/24 and was still going strong at 11:20 when I had enough. read more

Worst Starbucks I've ever seen. Four girls working, never more than 6 customers in the place. No napkins, Splenda or sugar and the trash was full. Everyone had to wait a long time for drinks and food. One lady in front of me was forgotten, when she got her drink the lid wasn't on and it went everywhere, the barista ignored her and the cashier finally got her some napkins to wipe her arm off. 15 minutes later I reminded one of the girls there was still coffee on the floor. She mopped it up, left the floor very wet and did not put a wet floor sign up. No obvious manager working, or they just didn't care. read more

Great starbucks location! clean, helpful baristas, and the standard coffee you'd get from starbucks! close to the hotels and flight safety so if you need a quick caffeine kick, this is a extremely convenient location. Good place to relax from the busy hotel lobbies and boring hotel rooms. read more

This is hands down the best Starbucks I've been to in the world (Switzerland, Germany, Netherlands, France, Spain, Bahahamas etc.) Let alone in the states. The atmosphere is amazing. But what really sets this location apart is the team. Their customer service is amazing. Sat down to relax after an early flight and just catch up on news and had the privilege of not only receiving great customer service, but watching great service given drink after drink ensuring that every drink served was perfect. It's not about never making a mistake, it's about making things right and memorable. read more

When the Starbucks opened it was the best. Recently it's become the worst. Today we ordered two chai teas with seven pumps and when we came to the window the girl had ice drinks ready. I politely stated that we did not ask for ice, and she got an attitude. We parked up front and waited for our hot chai's. The gal walked out and I asked her which one had oats milk and which one had 2% she wasn't quite sure. After tasting our drinks which seem to be mostly water we drove up to the window and stated that it did not nuance 7 pumps. She had an attitude and gave us a cup of chai, she did offer to remake them a third time. Normally I don't complain but this Starbucks is definitely gone down hill. read more