This was by far one of the worst customer service experiences I have had at a Starbucks. Not one person made eye contact with me or my brother when we entered and stood in front of the counter, had a lengthy conversation while we waited for service help only to find someone getting helped at the other register where a line had formed. I spoke up about how we had been waiting we were helped but as we waited for our drinks we watched all the people in that line get their drinks before us. That's not hospitality. read more

This is my second review. We have been sitting in the drive through for approximately 10 minutes plus. Yeah... the drive through and it isn't busy at all! Over heard the employee tell the car in front of us that they no longer sell bananas with a long dragged out explanation as of why. Nine times out of ten when I come here on my way home they are out of something and its usually the drink I want which is either the Nitro or Strawberry Acai. I will just have to drive out of my way I guess. Oh... my first review mentioned the night club volume of hip hope music. Well, Christmas Eve we came by and it was even louder than in the past, and I was served a severely burnt coffee drink. It was undrinkable. We finally got to the window nearly 15 later and the guy gave us the drink for free due to the wait. I wonder how often that occurs. read more

Awesome Staff!! Beautiful environment, perfect for studying o come here every evening. They've never neglected my order or requests. Beautiful, stylish, chic, and modern environment. read more

Just came to this Starbucks and even thought the Baristas were nice, service was horrible and the restaurant was filthy!

Trash. Long lines wait times no apologizing and drinks are wrong everyday. Offer it free for the wait time ya dipshits

This is the only Starbucks I can think of that purposely overcharges you for drinks you can get for cheaper at literally any other Starbucks. read more

This place does not shy away on any sugar involved in any drinks. I ordered my typical caramel macchiatto, but this thing was covered/drenched/weighted with caramel syrup. It was so sweet that I could barely drink it, but I did because I didn't want to waste it. My wife decided to step outside of her usual and she ordered the new Green Tea Macha Latte. It was impossible for her to choke down her drink because they put so much macha in it that it became an extremely thick and grainy concoction. I tried drinking it as well, but I couldn't get past the rather chewable texture. You could tell that they had just over-done the mixtures. This was just not a great experience based solely on the quality. read more

Near all the hotels and next to Jersey Mike's and some burger joint. This place has nitro cold brew on tap. Spacious and quiet.

Worst cold brew cascara cold foam ever! First of all fills the Cup with ice when it's already brewed cold I have never seen anybody put that much ice in a cold brew. Then proceeds to add water to it before pouring the cold brew in and convinces me that this is how it's done I said I have never seen it done this way. I like strong coffee and then she did the cold foam and just put foam on it was not cascara at all so disappointing I wish you guys could all get your act together on how you make cold brew drinks! Then to boot there was so much garbage in all three of the garbage cans that there was no room for any additional garbage. The young lady who was working at the cash register was especially nice and tried to be helpful but it was terrible and the girl who made the drink wrong was kind of snotty about it read more

I do a mobile order... black ice tea.. pretty simple. I wanted a chocolate chip cookie but app said they don't carry the cookies. Arrive at store... music is loud and can't hear the barista tell me they are out of black tea. She wants me to choose something g different. I want a refund. Suddenly she is going to make more black tea. And they are out of every bakery item in the case. WTH? Not a Starbucks I will visit again... read more

If I could give half a star a would. Worst customer service I've ever received at any restaurant or Starbucks. The staff was unbelievably rude. They messed up my order I paid in cash and asked for a refund. They had horrible attitudes and said they couldn't give me my money back. They gave me a gift card instead for the inconvenience. I was frustrated not bc they didn't give me my lousy $4 back but because they were horribly rude from when they took my order to when I arrived at their window. I will never go back to this one. Two girls who worked here were snotty and rude. read more

Great setting, lots of seating and love the open feel with wood accents. I got the mocha frap and it was good. Friendly cashier for 7am! read more

Starbucks - Coffee & Tea Near Me - Denver, Colorado

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I hate to leave a bad review for anything. Placed mobile order 7:15am. Estimated pick up 7:27am. I showed up on time to find everyone had been kicked out of the cafe and only drive-thru was available. I knocked as I could see my order, but the girl inside motioned for me to go around in the long drive thru line. 7:46 finally picked up my mobile order: Close to 20 minutes after I arrived, and 30 minutes after I placed the order. Iced americano was just extremely watered down espresso at that point: The ice was nonexistent. On the plus side, my kids' food wasn't piping hot to burn them: it was just a little warm. I could see the employees were struggling, so I feel for them. Management needs to hire more staff, train in efficiency/problem solving, ask corporate for help, or find ways to shut off/add notes to mobile ordering so people know not to waste 20 minutes of their morning waiting for a drink that is already made. I would have gladly ordered elsewhere had I known they were having staffing issues that early in the morning. read more

Why would I ever eat or drink here again?! Our blonde barista in a black long sleeved VS PINK brand shirt who is working on 9/21/18 @ 6:30 am is coughing, sneezing and literally wiping her runny nose on the sleeve of her shirt all while steaming milk, preparing drinks and even touching guests lidded cups to hand them out!! Dear God WOMAN, just go get a Kleenex!!!! This is revolting beyond words. Will absolutely never return as the team and clearly the manager have no clue and/or don't care about safe food handling practices. read more

I never get anything different, white chocolate mocha frappuccino. Every single time this Starbucks gives me something different. This time I asked before the gal made it..showed her the receipt and asked "is this for a white chocolate mocha frappuccino?" She said "Yes" I got the cream based one...wrong. after I said this is wrong they said "no that's what you ordered" What a joke. My "corrected order" was wrong as well!!! Its a crap ton of chocolate syrup...again wrong!! I don't post unless stupidity continues. That's why you need not come to this one if your looking for correct & fast orders. (I won't be coming to this one again) read more

James is so sweet and made a decaf peppermint frap for my daughter. He was so patient and attentive. Thank you James!

Slowest Starbucks in the world. My mobile order is never ready and I often times have to remind them to make it. The worst part of it is there are always multiple people standing around talking rather than working. read more

Even if you use the mobile app they take 10 min to make your drink. This location is far from busy.

The slowest Starbucks in Denver. If you do a mobile order be prepared to wait for you food. They always forget to check the stickers for food read more

Best Starbucks in the area. Always kind, always decently paced and always good customer service. Never gotten a burnt coffee here like I have at other locations. read more

If I could give this ZERO star I would. They do not know how to make a proper drink, always overly sweet. When we asked to remake our extremely sweet drinks, the girl employee was so rude and disrespectful to us. DO NOT COME HERE. read more

"I am only one person..". That's the response I received on today's visit. Inept. Inexperienced. (How many pumps in a flat white...). Smh. So Starbucks.... but what can you expect from read more

My boyfriend and I came here to buy a regular Starbucks coffee with a gift card and it was challenging on a holiday shopping day. I totally understand. Lines out the door and it took 20 minutes to get our coffee. No biggie. We don't really need a feel to return, but mainly on a day when we want a quick stop and sip. read more

This is the worst Starbucks I've ever been to. I've been to a lot. They didn't come to the register for almost 5 minutes and then I ordered. It took them 27 minutes to get me a sandwich. 27 freakin minutes. The people in front of me had been there for 35 minutes!! Super slow and the employees don't even apologize? Not worth the wait and I was late to my airplane because of it. DO NOT GO HERE!! read more

I had my reg coffee with soy milk, no problems really my only issue that it's just too loud , music is just very loud it's hard to just sit enjoy your coffee and catch up on emails! . The attendants are friendly but talk very loud, laughing and clapping hands making jokes like we at a bar. I don't mind a little fun at work but it seems like they forget about us sitting down reading or just enjoying coffee read more

We were staying in one of the hotels across the street and twice we came to this Starbucks during their operating hours and twice they were closed. They legit had a sign that gave their hours (which we were within) and a sign next to it saying they were closed. They don't seem to have their act together on when they are open. read more

I come here often when traveling. This weeks the flies were thick over the course of two days. Someone needs to come here and straighten this place out. read more

If possible I would give it zero stars. First they gave me a completely different order and when I finally got what I wanted... it still wasn't right. Long lines and little to no customer service skills. I don't even leave Yelp reviews... but unless you want an upset stomach, do NOT come here. read more

Worst Starbucks in the US! bathrooms are disgusting, Barista couldnt get an ice coffee right, no straw, overfilled cup spilling over. I guess because its close to the airport corporate couldn't care less about service. read more

The worst Starbucks in Denver. Period!! One drink 22 minutes of wait time in the drive thru. Don't waste your time just go to another store. read more

I have been coming to this Starbucks (6691 Tower Rd.) several times a week for about 3 weeks now. It is... absolute shit. Zero leadership. Zero management. Zero initiative by employees. This location seems to take a long time to help someone at a register. It also seems to take a long time to get your drink/order. From what I have seen they seem well staffed, but only two people are actually helping customers or making drinks. Employees are on their phones, or walking around (doing something productive... maybe?) or obviously not being productive. For example, today (12/26/19) I saw one employee showing a video on their cell phone to another employee while they were trying to take drive though orders. If it wasn't busy, then whatever... but there was a single other employee making drinks and obviously overworked. Me and the other people standing around waiting for their order are looking at what is going on and are like, "WTF? Why is that dude sharing YouTube videos and not helping the bar?". Similar scenes are not uncommon at this location. Employees don't seem to want to work at this location... The store itself is disgusting. Trash cans (all of them) are more often than not too full to put garbage in. They are literally overflowing with trash! Moreover, trash and dirt are all over the ground. On top of that, every table, and I mean every table, is consistently dirty. I have been coming to this store frequently the past 3 weeks, and after a few visits I made a game of trying to find a clean table when I walk in. It hasn't happened since I started looking; every table has been dirty. I am again going to mention the trash on the ground. Firstly, people shouldn't be throwing their trash on the ground, but at the same time, I don't understand how this Starbucks location lets that garbage accumulate. There is trash everywhere! Perhaps if the trash cans were emptied more than they currently are there would be less trash on the ground... I'm sure there are good employees at this Starbucks location (6691 Tower Rd), but the severe lack of professionalism and leadership makes this store into a literal shit hole. read more

This used to be my least favorite Starbucks, which was unfortunate because it's close to home. I'm not sure what they've changed recently but it's working! They're always on point, my drinks are perfect, and they're super friendly. read more

This Starbucks is the worst Starbucks I've ever been to. I've never had a bad experience with Starbucks, they've always been so kind and have great customer service but this one in particular was a terrible experience overall. Not only was the service horrendous but the drinks were way too sweet and were not made correctly. After we tasted our drinks and noticed how extremely sweet they were I decided to come back to get the drinks replaced or get a refund. I knew they were closing so I was going to ask if I could possible get it remade or get a refund the next day. When I came in to try to explain, I couldn't even get the first sentence out as the lady immediately started talking over me to say they were closed. Every sentence I tried to say she just kept raising her voice higher and saying they were closed and didn't seem to care at all about anything else. I would've been fine if she said we are closed but we can def help resolve your issue tomorrow. The worker was rude and discourteous. She is a terrible representation of Starbucks. read more

This is the SECOND Starbucks I went to on my way to work in search of a medicine ball. The drive through was unresponsive and they had posted their Christmas ever hours of 5am-12pm. I visited at 4:40 pm. Frustrated, I drove up to the window to find that there was NO ONE inside. Completely ridiculous, wasted my time and the other people behind me, will not be relying on this for the future. read more

I have been to this Starbucks 3 times now. Every time I come to the window, I have waited over 5 minutes JUST TO ORDER! This is unacceptable. While I write this, I've been waiting for 7 minutes. Completely unacceptable. read more

Yep. All the other reviews are spot on. No greeting, smile or even so much as as eye contact when you walk in. The lines are long and move slow. The employees literally have no pep in their step whatsoever. Worst Starbucks around. read more

Got my order messed up! Ordered nitro with sweat cream and they forgot the cream. I mean come on its 2 things. Oh and i had to wait 10 minutes for it ! read more

Very nice baristas, coffee tasted great! I went through drive through, and the audio quality was very good. I will go back, probably a lot! read more

Charbucks. If a $6 cup of bitter is your thing then this is your spot. One day I stopped by to do some work and every table was dirty even though the place was just about empty. However, the staff was standing around chatting with one another. One other thing that is frustrating is that they often have the same gal who barely speaks English taking orders at the register. She is nice but that sure makes getting your order conveyed or back the way you asked for it difficult. read more

Don't be a bad customer. If you're going to complain about waiting 3 minutes for 2 drinks when it takes literally 45-60 seconds to prepare a beverage.... you're the problem with society. These baristas work hard and are hiring new trainees all the time. Have patience with people and stay kind as customers. My only complaint here is that the customers are too demanding and expect the baristas to accomplish outlandish orders in miracle time. Don't be a bad customer. read more