We went to visit some friends and it happened to be my birthday weekend, so I was able to get my free birthday drink at this location with my friend. Seems like a nice place with other restaurants in the area. Service was moderate and it was not too busy. Pretty much the same options for food just like any other Starbucks too. read more

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This location needs an entirely new staff. All the employees act and look miserable. There is no greeting, no smile, just a plain annoyed face. I have visited multiple times and always get the same bad attitude. Good luck getting your drink. You will be waiting a long time. I waited a long time for a simple order of three black coffees, which I always get immediately upon ordering, but this location does it differently, or maybe they are plain lazy. read more

I was just passing through and had not had Starbucks all week. Had an excellent experience. Was super fast although the parking lot was quite busy the drive-through was empty. read more

This is by a mile the most dysfunctional Starbucks we have ever been to. Save yourself the trouble and go to the next one... The lady working the front taking orders was entirely impatient and rude. Lady working the drive through with long red braid was the fastest moving and nicest person here. Her coworker literally spilled my Frappuccino just after she made it by setting it down on the counter edge and then proceeded to glare at the drive through worker.... So much tension.... Obviously they need to work on teamwork and patience here. Did I mention it took nearly 20 minutes to get out two drinks? They were continuously re-making drinks for those who came in after us. After nearly twenty minutes we went up to inquire about our drinks... Frappuccino maker lady practically threw them at us. It was clean and had nice furniture, but they need different staff... and training in teamwork. It's blindingly obvious that the management is either not present or content with the cut throat nature of this working environment. read more

Starbucks - Sad Matcha Matcha Crme Frappuccino Blended Beverage - Coffee & Tea Near Me - Hazleton, Pennsylvania

They didn't even give me the right drink and still charged the same amount and it was expensive instead I got a chocolate covered strawberry frappe and I don't even like chocolate read more

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Took 30 minutes to get one coffee and one iced tea. Employees were too busy complaining about things instead of making the drinks. Drinks were made wrong twice and the place was not busy. Really terrible service. read more

As so many Americans are pre-diabetic or diabetic, p I'm ease add sugar free almond milk as an option

I have been a regular at this location since the day it opened. I have yet to figure out why this location lacks in just about every aspect of daily operation at a Starbucks. July 3, there was an unidentified object in my falafel pocket. It looked like a tape worm. I contacted Starbucks corp on IG. They really did not seem to care. They sent an email asking how the experience on IG went. I decided to visit today, 7/23 & my coffee that I ordered had regular milk that is a drink made with oatmilk. I only knew because you can guess after having a few sips where I ended up as I do not have dairy, EVER. The place is very dirty. Dirt, dust and food scraps (small) everywhere, I do not go in often but when I do this is the regular view. When you run an establishment the vibe & efficiency of the place is from the top down. I do not know why but they have a really hard time getting someone to run this place like the business it was designed to be. I know because I travel for work and have even been to the original store in Seattle. Back in the 90's I thought for sure the store I would see at home on the east coast would be Seattle's Best. Nope Starbucks but they seem to have lost their way in this store. I saw the new CEO interviewed on a business channel for the barista competition in Las Vegas, he seems like his vision is a good one but is lost on a store like this. If you are traveling , be sure to stop at the one in Wilkes barre or Montage. I hope they get it together. There is so much business to be had. Always busy but not because they are efficient, it is because people like the product Starbucks serves. If this store closes, it will be their own doing. They just cannot seem to help themselves. read more

Specialty beverage got 5 stars (see photo), exactly as specified and delicious. Blueberry scone was warmed but not like usual; needed to be warmed more. My coffee was just okay. Employees were not sure if I could get free coffee refill, something about them not being able to do it earlier in these covid-19 times. Please learn the policies so you don't sound unsure and have an inquiring customer wait while you discuss the question. The place is spotlessly clean, and that makes me very happy. Thank you, we will return! read more

Starbucks - Specialty coffee was perfect! - Coffee & Tea Near Me - Hazleton, Pennsylvania

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We were in a rush going somewhere but stopped by to grab a drink. The drinks took 40 minutes to get finished and we watched multiple drinks (the exact ones we also ordered) fly out of the drive through window after we had been waiting for 30ish minutes. read more

I feel bad for the people working here. Terribly understaffed. 30 minutes to get an Americano.

It took 45 minutes to get my white chocolate moca through the dive through. The coffee was amazing but 45 minutes? They need to higher more people. read more

Drinks were good but the service was bad, waiting 20 minutes and the person that ordered their drink behind me got their drink first

This has to be the worst service I've ever gotten.asked for a wrap and was told they didn't have any, that they only had "enough" for the next day. What ever this means. We waited 20 minutes for 3 simple drinks. read more

Close early or don't open at all often. Don't make drinks the way other Starbucks make drinks!

If I could give this place a zero. I would. Ordered two different drinks and they had neither. Here at 7 am and bathroom was filthy, floor had not been swept, and to say they have a fly problem is an understatement. For someone who visits Starbucks at least twice a week, this was by far the worst I have ever been in. Customer service was also lacking. read more

Starbucks - a close up of a brown leather couch - Coffee & Tea Near Me - Hazleton, Pennsylvania

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Love this Starbucks. They always get my order correct, and they're always so nice and friendly. I have never experienced a long wait, but I do order via the mobile app and give them ample time to prepare it before I get there. That definitely helps! read more

Drive through only. We waited for 20 minutes and they never took our order. After we went to the window to get help they complained that we didn't wait long enough. Terrible service. Employees are bad. Go to the next Starbucks on the road if you can read more

Hit this place for morning brew while traveling through northeastern PA. Service was ok, the coffee met expectations and was delivered in a timely manor. Had a few bagels which were good, no complaints. They had a drive-thru if your afraid to go inside due to the plague. read more

This is the dirtiest Starbucks I have ever been in. Our drinks were fine but there were flies on the couches and the bathrooms were filthy. The cashier was nice but the baristas working the bar were rude and there was juice all over the counter that had been clearly sitting for a while. I formerly worked at a Starbucks and even under our busiest conditions it never looked like that. The parking lot was also covered in trash, probably because there was no outdoor garbage bin. We happened to stop here after 12 hours of driving but I will absolutely never stop at this location again. read more

nanay the manager needs to wear deodorant! I don't know how her co workers can stand it. And she's not even nice. my lid came off my cup and spilled and she called me a liar and said to send photos. i was just letting them know the lids weren't fitting and that woman got nasty. Go to Wilkes barre better service. read more

Slow and inattentive staff. Americano was barely warm and took after spending $30 on two bags of beans i waited 10 minutes while they made drinks for people customers that walked in after me. read more

When it says your open till 3 but you stop serving at 2:50! Shame on you. Only the drive thru was open. You only had two cars to serve. Both were denied service. read more

After my one good experience with the Hazleton Starbucks, the place has definitely declined. Fully expect that your order will either be incorrect, (during a visit I received the wrong sandwich order) or that the app will tell you that they have something they clearly don't. When I arrived yesterday, they did not have what I had ordered and the barista insisted that she could not refund my Starbucks card and she needed my "debit" card or could give me store credit in which I have to order in the store and use as cash. A simple task, such as shutting off the product on the mobile app would avoid this situation. The lack of ability to perform a simple task makes me wonder what the quality of a cup of coffee here would be anyway. In the past I've had this issue as well, order on the app, show up, they don't have it.......ask for something else, they don't have that either. Poorly stocked, poorly trained staff.......in my opinion, prepare to be disappointed. read more

Starbucks - Venti caffe latte - Coffee & Tea Near Me - Hazleton, Pennsylvania

The average wait for a coffee is 45 mins, inside and drive thru. There is help but no organization

The wait time on the drive thru is extremely long. Late to work almost every morning no matter how early I decide to stop for my drink at Starbucks. Very inconsiderate and inconvenient for customers. Might just have to stop buying my coffee from starbucks. read more

Only on weekends is the service not great. Y'all need to focus on people in the store and not just drive thru and especially during the holiday season you need more people on saturdays that know what they are doing. read more