My drink was okay. They didn't put the pumpkin spice sprinkle on top of my gingerbread chai. The lady working the desk wasn't very nice and was snappy. The tables were DISGUSTINGLY, they had crumbs all over the place and the straws had white spots on them. read more

they were closed when on Google maps it said it was open. No one was in there and there was a huge line no one knew. very disappointed expected more or at least a or a sign in the window to tell us it was closed. A waste of gas. read more

Me and my 2 friends went to get coffee, DRANK THEM. Not only was the service bad, you could tell they hated there job and didn't want to serve people we got a text from one of the current employees saying that the workers that night had stuck there fingers in our drink and swillered them around. read more

Starbucks - Coffee & Tea Near Me - Heath, Ohio

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Waited about 40 minutes, they were made wrong and had to have them remade and waited even longer. So it took an hour to get drinks. Worker was very rude when we asked to get them remade. They rolled their eyes at us? Terrible. read more

teen girl at the window, disregarded my order and gave me attitude and was only helpful when forced by another pier. I didn't get her name but there's issues with the employees in this store. read more

Countless times this is how I've had my drinks delivered to me. Im unsure as to why the drinks are never full. I didn't have cold foam or anything on it. Unfortunately this happens too often from this location. For the price you pay for these drinks, it's ridiculous. read more

Starbucks - Not happy. - Coffee & Tea Near Me - Heath, Ohio

"Light ice" but i am given lots of ice. this shit looks like extra extra ice. i'm pissed. We were nothing but respectful and this is what we received. I'm very disappointed. My business was clearly not appreciated. read more

Starbucks - Coffee & Tea Near Me - Heath, Ohio

Every time I come to this Starbucks my drinks are always messed up. The "manager" was very rude and doesn't know how to speak to people correctly. It's just never a pleasant experience with this starbucks :( read more

everything was perfect except while going through the drive thru i made a mistake on my order so once at the window i asked to change it to which the guy was rude about then i had a gift card on my phone that i wanted to use to pay for my two drinks (had a little over 300 stars and wanted to use a gift card to reach 400 stars to redeem a free cup that i've been eyeing) the guy did not even ask if i wanted to redeem my points he just scanned and redeemed them. so instead of paying for both drinks and reaching my 400 stars i now have a little over 100 points... very disappointe. read more

What a smart idea for a Starbucks location. Opened several months ago so very new and clean inside. Doesn't matter if it's early morning, middle of the day, or half hour before closing- there is ALWAYS a line! As most Starbucks drive-thrus are, this location is anciently SLOW. My own fault for staying in the line, but I have spent a half hour waiting before. Usually it's not more than five or so minutes but some days they do not seem to have it together- perhaps with the overload of drive-thru cars, inside orders, and online orders it is a lot to keep up with but as I mentioned before, smart idea to put a Starbucks because the demand is high here! read more

me and my boyfriend made a mobile order it was supposed to be done at 3:09 we where in a rush. We didn't even get order till 3:28. I ordered a venti and instead got a short it's ridiculous. Want my money back, this is almost every time at this place. read more

My husband was out running errands and grabbed me the new gingerbread chai with oat milk from this location and it is Atrocious. Mind you I've gotten this numerous times from the Starbucks in the Kroger across the street and it's lovely. But this tastes like mildly flavored water with an oat milk aftertaste. This isn't my only poor experience with them unfortunately so while it's a nice location and seems well maintained, the quality of the product is lacking. I'll continue to go into Kroger to get my Starbucks. read more

First visit to the new Starbucks store in Heath this morning. Staff was very friendly and completed our order correctly and fairly quickly. Quality was what you'd expect at most Starbucks locations. The new dining space was very dirty from the floors to the furniture. Every area had crumbs or hadn't been cleaned. That made us leave sooner than we usually would have liked. #ChodEats #NeedsSomeWork #FirstImpressions read more

Customer service is excellent and they know how to move a line. Recommend it to any commuters or regular coffee drinkers. Plus, they always get my order right. Can't beat the Venti Peppermint Mocha Frappuccino with a double shot of espresso and made with almond milk. read more

Went there today after I ordered on the app and door was closed and didn't offer any refund??

Wonderful workers and a clean atmosphere. This Starbucks is a great place to chill out and get some work done and then just hang out at afterwards. Drinks were made in a timely fashion and as a barista myself I can tell they were made to the quality standards read more

I do not blame the employees for the issues this location has. I know they are understaffed during this time. What's frustrating is that the app allows me to order online to pick up in store and they are so busy the doors are locked and you have to wait in the drive thru line anyway. What should have been a 5 min trip turned into 30 min. If the app had said in store pick up at this location unavailable, I would have skipped it. Luckily, I had no pressing appointments immediately. A man next to me had to cancel his daughter's order and leave to get her to school. read more

I'm not sure why this Starbucks has not gotten better reviews. My daughter and I come nearly every day and there has not been a single day we have not been met with friendly, courteous staff. Quite literally, one of the nicest Starbucks we've frequented! read more

Terrible costumer service! Mobile orders always slow and most of the time the drink isn't made as ordered.

I would give zero stars if I could. Was waiting outside the drive through for nearly ten minutes confused if they were closed or not. The workers were completely ignoring me and the remainder of the customers in line. This was around 6 PM, well before their closing hours. Finally got out to order in person and the workers TURNED the lights off as I was approaching the door. I feel disrespected and will not be coming here again. I understand things happen that require an early close which is completely fine, but that should have been communicated to the customers rather than blatantly ignoring them. Don't waste your time here. read more

one of the employees by the name of Cody was one of the nicest and helpful workers i've ever come across. he really made our day, it was refreshing to see such kindness! thank you Cody!!! read more

I think I'll start going to the one in Kroger across the street. The convenience isn't worth the issues I've had with my couple trips this week. I don't go to Starbucks often but got a gift card for Christmas so my first visit I went inside on my lunch break and ordered at the register. The guy who took my order (had glasses, maybe 40s) was talking to a out of town family for a good 7 minutes before taking my order, he takes my order and isn't very friendly but whatever so I sit down and wait.. and wait.. and I see a cup with my name on it but it isn't my order so I tell the barista and she informed me the guy had put my name in as Trina.. what? Okay no big deal but at this time I had been waiting a good 25 minutes. I waited another 10 for my correct order with the name Trina to get done.. now my whole lunch break has been spent sitting in Starbucks. I decide to try again this morning and to make it easier for everyone I ordered online and went through the drive thru.. same guy at the window tries to hand me two drinks that aren't mine, I tell him and he asks what time my app said my order would be ready so I tell him it said 7:37 am and I'm there at 7:40.. so then he proceeds to ask me if I live in Newark and basically that I shouldn't use mobile ordering because the tickets don't print out for them at the same time or something? For one, people should be able to use mobile ordering, like for me it was more convenient this morning anyway bc I left the house without my wallet! Plus I thought it would help them know my name and get my order right. I have no issues with the baristas or how my drinks were they were delicious but that guy with glasses can suck an egg!! Im not sorry your company doesn't know how to fix their mobile order issue and im sure im not the only one using it but he basically told me I didn't wait long enough between ordering and coming to the store.. I don't mind waiting 2 mins for them to make my drinks, no need to disparage customers from using a service you provide to make life more convenient! read more

Said it opens a 5:30am , I go at 8am they are not open, as I'm leaving, the employees of this establishment , decided to show up, I ask what time you open , employee replied " we open at 9 today" , I'm immediately frustrated of how lackadaisical , and no care attitude he has when he could clearly see people have been waiting, also no Evette was it posted they open at that time read more

This location is stunning! So open and inviting - perfect for meeting with friends, studying and just relaxing. The baristas are welcoming and knowledgeable. If you have any questions they're willing to help you! read more

came through not knowing what type of pumpkin drink i wanted and the kind girl at the window recommended me a delicious drink and even asked after handing me the drink if i would like to try it to make sure i liked it first. my bf and i just thought that was so sweet and thoughtful. always get the best drinks, sandwiches and service here read more

It took almost a hour to ge through the drive through line. Already angered by this, the lady working the window didn't know how to work the card machine. I ordered two simple drinks and both came out wrong. For the price and time I wasted, I can only feel utter disappointment in this Starbucks chain. Hopefully if I do ever return, the service will be better and the drinks make right. read more

quite literally the worst starbucks i have been to in my entire life. the drive thru line consistently stays 10+ cars long with the slowest possible service you could imagine. going inside to order isn't any better as they look understaffed every time i've been inside and they say "we'll be with you when we can" obviously overworked. every time ive walked inside to make it faster i still end up waiting 20 + min for my beverage--all while the drive thru line continues to grow longer. oh and your hot food will likely be burnt as you hear the ovens beeping over and over while your food is burning. read more

I tried to order blond coffee and was told it would have to be Pike. It was after 3 so no problem. I was headed to a class at the Y so I only ordered a tall with cream. I pulled up and waited quite a while for the car ahead of me. They got some special drinks and a sandwich so again no problem but it is getting late. When I pull up I see the person taking orders pointing to the screen and talking to others working there. She takes my card and has trouble because she tries to swipe it and it has a chip. Finally got it and as she is handing it back asks me to pull around to the front and someone will bring it out. Now I am a little worried about the time. I waited 5 or 6 minutes and someone finally came out and handed it to me. I was concerned about being able to drink it because it would be too hot before the class so I took the lid off, blew on it and went to take a sip-it was cold. Wasn't sure I could get back on the front door and no time to wait in the drive through line again. I drank it but not sure I will go back to that Starbucks. I have been to Starbucks all over the country and this one a couple of other times and this was my first bad experience at any Starbucks anywhere. read more