I couldn't write a review without choosing one star. This establishment has horrible incompetent night staff. I order the same drink be it day or night. Well today I got my drink in the morning and in the evening they're out of it. The kicker is, this has happened in the last three CONSECUTIVE evenings. So how do they not have coffee at night (at 10:30ish) but miraculously have some at 8am??? Tonight's night shift manager is Shannon and she obviously doesn't know how to manage. read more

I've worked at Starbucks for 4 years, I only come to this one to use points and they mess up my order every single time. Too bad I can't use my points on post, this place sucks. read more

Went to this Starbucks the other day and it literally took 20 min to get the one drink I ordered. When I got to the drive thru I told the barista Emily that 20 min to get one drink was unacceptable . She started yelling at me telling me that they were only down to one drink maker and that it's not unacceptable to her. She still rudely took my money . I could not believe how rude and unprofessional she was. Don't think I will be going to this Starbucks again. I usually go every morning . Oh and I called corporate Starbucks and filed a complaint . Hopefully their time management and that employee is dealt with after that experience . read more

I gave one star solely to leave my review ... this Starbucks has the slowest, worst service. The drive thru is a joke. Unless u want to wait 20 min and then have to re explain the simplest order skip this place. Every single time I try to come and think it may be a positive experience I'm proved wrong ! read more

15 minutes waiting .... at the drive thru... on a weekend ... This is ridiculous!!!!!!!!!!!

This Starbucks usually takes forever while making drinks even when it's not busy. The same drink is usually never consistent. I used to love Starbucks but I feel it's not as good. Workers aren't too friendly either. read more

Always a nice visit. Baristas are so sweet and friendly. They are always ready to serve you with a smile. Drinks are on point.

It never fails! The service is good but when it comes to getting orders right, they fall very short. I ordered a blueberry oatmeal and an iced green tea. When I get to work what do I find? Not what I ordered as usual. I opened my bag to a plain oatmeal and what tasted like a mint ice tea. Ugh! If I could turn around and go back I sure would have. What a disappointment. read more

This is my one and only place. I especially love the morning crew. Sweetest people around.

Better than most Starbucks. Friendly, quick and delicious. Can't ask for much more when getting coffee. The drive through is pretty busy in the morning but the line moves quickly. read more

The staff at this Starbucks was visibly having fun, making drinks and dancing to the music. They were quick, efficient, and friendly... Just wish it was quiet enough to study! read more

Very disappointed with the chai latte at this location no flavor at all just milk . I always asked for stronger chai and I know they get offended because of the blah blah I got from them not buying it at this location anymore. read more

Slow service and a bunch of employees too busy doing something other than taking orders and making drinks.

Horrible customer service!!!!! Took them 30mins to get me 2 coffees and a slice of bread only to mess my order up. Employees do not know what they are doing. My pumpkin bread was last to come out, employee was too busy taking orders when they obviously have a serious problem of getting order out on time!!!! Worst Starbucks I have even been to! Slowest group of employees I've seen! Also, not a single apology for the horrible service. read more

Store was busy, but staff was rude and it took almost 10 minutes to get my pre-made iced tea(the ones they just add ice to and shake). The manager, was not friendly in any way. My tea was not cold or filled to the top of the cup. I am very disappointed in their treatment of patient, paying customers. I waited patiently in line for five minutes while the manager purchased holiday cups. At no time did she turn to the people waiting behind her and apologize for the wait or let us know someone would be right with us. When I finally got to the counter the man abrublty asked what I wanted, no eye contact or smile. He did not even let me finish my order before snapping, "anything else?". There are other coffee shops with free WiFi and much more appropriate treatment of customers. I will not be coming back to this location. read more

This review is actually for ALL the Starbucks but for today, it's this store inparticular. I went here last week to get the Brown Sugar Oatmilk Dhaken Expresso. It was the best I had at any of the other Starbucks in my area. I went again about a day or two later. It was good but not as good as it was prior. This morning I went there and I cannot even drink it. It's the worst tasting drink ever. Up into now the Harker Heights location for the drink was the worst. This drink doesn't even look the same and it tast like dish water (I can only imagine). I was just about to load up a gift card because I love this drink when it's done right. Loading a gift card is something I never do and I am so glad that I didn't. It will be a long time before I visit Starbucks again. I called the location and requested a refund because the drink is that bad. What I can't understand is I know there are recipes for all these drinks. When followed the drinks a excellent. I know it must be the newbies that are following the directions for the drinks and thank you for that. It's when the employees start to eyeball the and free style the drinks is when you get inconsistent service, or hit or miss beverages. This needs to stop! This is my complaint across the board with all Starbucks, because it's happening at EVERYINE of the locations! Follow the recipe each and every time! read more

I waited twenty five minutes for my coffee! Coffee?!?! Why and how is this okay!!! This Starbucks is by far the WORST! They have employee turnovers like crazy!!! They are so slow!!! I always order drinks that take the minimum time to prepare but no I'm at the window and have paid for a drink (soy latte) that I will not receive for another 15 minutes and it was poorly made! Something simple as a green tea latte. read more

Apparently these guys don't know how to make a vanilla bean frapp. Its suppose to be white with no coffee resembling a milkshake. It's not regular coffee plus vanilla flavoring guys. I asked the guy at the window what drink did he give me he said "It's a coffee with vanilla" um what?! I'll be sure to bring ingredients on how to make it if I ever return read more

Worst location for a busy coffee shop. The staff didnt not give me undevided attention when taking my order, then acted as if i was the rude one when i said "my order was suppose to be ____, not this" read more

This location is extremely slow, doesn't matter if you go through the drive thru or go inside. I went inside one time because the drive thru line was so long and still ended up waiting 15 minutes for my iced coffee, and this was with three people on bar actually making drinks. And my drink wasn't even made right. So my advice is not to go here unless you have time to spare. And aren't Starbucks baristas supposed to be friendly and welcoming?? Looks like this store missed the memo. read more

This is by far the slowest Starbucks I've ever visited. Employees talking to each other and not preparing orders. Not sure what the problem is, poor shift supervision maybe. Glad I'm just visiting. read more

Always slow. Always. It was understandable when the store just opened many months ago, now it's just ridiculous. Great location, but at this point, it'd be faster to drive to Copperas cove or Trimmier locations. read more

I have only had a few Yelp-worthy experiences, and this is one of them! The Starbucks on Clear Creek Road in Killeen, Texas, is horrible. The service is reprehensible and the product is lackluster. Rebecca was surprisingly rude, making the entire experience memorable--and not in a good way. Please, do not waste your time or money at this Starbucks location. If you do, you will be disappointed. read more

Starbucks on 507 W Stan Schlueter Loop, Killeen, TX. is just nasty. The floor is littered with old straws, straw wrapper, old sugar packets. Trash left on counter where customers pick up their drinks. They do not rinse the mixing containers between drink, so you get the left overs from the previous customers drinks. after a 10 minute wait I was finally given my drink with sticky Carmel running down the outside of the cup when I asked for a clean cup the young lady wiped it off with her apron. It was disgusting, so I left the drink there. This i the worst Starbucks I have ever been in. read more

I've never left a review for anything before because I used to work in fast food so I'm usually pretty understanding, but this Starbucks is the actual worst. Every time I go I get my order messed up by the same guy and he always talks so monotone and like he literally hates his life, I ordered a venti iced coffee with an espresso shot and I got a grande latte, and we were the only people there and he's always so rude. I promise I'm usually the most understanding person ever, and I'm super nice to restaurant employees because I've been there! During the day usually nothing gets messed up but everytime I go at night this kids ruins my order lol. It's been wrong for the past 3 times, I never ask for a refund or anything cuz I never notice until the time I get home, but if you guys want your order to actually be right go to the Starbucks on Fort Hood St. read more

It's ridiculous when I'm sitting here watching the employees joking and having a good time while I'm sitting at the window for about 5 minutes DURING PEAK TIME. read more