I ordered on phone and they said they couldn't order off the phone and I ordered on DoorDash thak you Taylor he was so helpful

I love this place so much. I recommend trying the Whole milk vanilla decaf iced latte. it's so good. The service is nice and the place looks cute. The cake pops taste good to get the birthday cake one. read more

very nice staff!! When I got my order they put a cute sticker on it They also had a very wide selection of cups to choose from :) read more

Starbucks - latte - Coffee & Tea Near Me - Lake Charles, Louisiana

I went through the drive through yesterday and Haley was incredibly sweet and very helpful. I was having trouble figuring out what I could get for my toddler and she gave me lots of options to help! She is very kind! read more

WHAT DOES A PERSON HAVE TO DO TO GET A PEPPERMINT WHITE MOCHA?? After leaving my review, I took my first sip of my coffee and what was it? WRONG! Unfortunately, I was already heading back to Texas and could not go back to get it fixed. The sticker on the outside was correct. It says peppermint white mocha. The actual drink is a peppermint mocha. Obviously it sounds like there's not much of a difference, but there's a HUGE difference. The mocha is DISGUSTING to me, which is why I order WHITE mocha. I forced myself to drink half of it since it's over $5, but I am NOT happy. Why is it that nobody can be bothered to pay attention? You want HAPPY customers? Make their drinks the right way!! read more

Starbucks - The sticker CLEARLY says peppermint white chocolate mocha. - Coffee & Tea Near Me - Lake Charles, Louisiana

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Amazing service they are always going above and beyond I have yet to have a wrong drink made for me

FYI :) They close @9:00 pm on weeknights. (Map shows 9:30) Great service and even super friendly when we arrived near the moment that closing bell rang. read more

The five stars is for the customers at this Starbucks. Visiting the area for business today and had a wonderful experience. I am inside in line and the customer in front of me purchased my coffee. She was loading some gifts cards and turned around and apologized for taking so long. It was not a problem for me, but she asked what I was having. I will definitely pay it forward. read more

The employees were tolerant of me, like I was bothering them by asking for stuff they don't have. Visit 1-No sugar free vanilla syrup Visit 2-No decaf coffee-ordered decaf americano which is like watery coffee. Right now, my coffee is not done but employees are standing around talking‍ Probably won't be back. read more

Great Starbucks location, I deducted one star for the wait at the drive though it wasn't that busy at 8:30 PM but the wait was a little painful. The product was made perfectly and the server at the drive up window was very polite and friendly she did apologize for the long wait and thanked me for stopping in. Over-all it was a good experience and a good choice before making the drive back to Houston. read more

Starbucks - Coffee & Tea Near Me - Lake Charles, Louisiana

Placed an online order for inside, when we got there we went to the restroom and came out to continue waiting for another 10 minutes on our drinks (2) we noticed there were a couple of drinks waiting in the pickup area. My boyfriend went over to see if they were ours, they were. They were just sitting there the whole 10 minutes we waited just for us to pick them up and have one of the employees reach at my boyfriends drink and say "for future reference can you wait till we call your name" absolutely ticked us off! We wouldn't have minded if they weren't already watered down from sitting so long! Very rude and unprofessional. Meaningless to say we won't be back. There are 2 other Starbucks more worth our time read more

Meh....very loud music...poorly made drink...baristas need more continuity training...fail...probably fails quaza inspection often.

I entered Starbucks at 10:40 and placed my order, eggnog latte and warm croissant. My name was not taken, the barista said my order would be out "shortly" after waiting about 15 mins for my coffee I went to the counter to inquire, as I could see they were busy. The young lady said "oh it's probably at the end of the counter" sure enough my latte had been sitting there and my croissant cold. I asked why they didn't announce that it was ready and the barista informed me, "they probably did". No apologies, no offer for a fresh croissant. I "probably" will not return to this Starbucks location. read more

It's a good location for the area, but it's very slow and probably understaffed. I walked inside to avoid waiting in line in drive through and found that drive through their top priority. To me, your guests who are willing to walk inside and wait should have a higher priority. Yet, I watched cars and cars of customers passed as the line of indoor customers still had no drinks. However, I don't have the heart to give less stars (although I seriously want to) because the women inside are working so hard to put their orders in. Upper management needs to expand the staff. Overall, it's a Starbucks. Just a very very very slow Starbucks. read more

HUGE compared to the usual locations. Lots of wall outlets for us battery-challenged. Friendly staff. read more

Starbucks - Coffee & Tea Near Me - Lake Charles, Louisiana

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This is one of the best Starbucks I've ever been to. Which is saying a lot, considering I don't consider myself hip enough to pay $7.00 for flavored coffee, but my wife is a total addict so we come here often. They are always quick and friendly through the drive-through which is my preferred method of ordering...of course my wife would rather go in and soak up the ambiance. They are always patient with me when I hesitate when ordering, I'm not quite down with the barista jargon. I must say....compared to most Starbucks locations I've been led to, this one is spacious. Lots of places to sit and drink your coffee creation. Nice selection of pastries and I'm told the breakfast sandwiches are the "bomb-biggity". read more

I don't go to Starbucks that often but when I do it is usually at 7-8am with my dog. Don't worry we sit out on the porch! The staff is very understanding and even gives me a free cup of water for Wurley! Their breakfast menu is very delicious as I have tried several of the items they offer. Their tea is really good especially their shaken sweet green tea! In a word, minty! Try the spinach and feta wrap, that is my favorite breakfast item! One of my regular hang outs when I go on morning walks! read more

Starbucks - Me and Wurley chillin on the patio! - Coffee & Tea Near Me - Lake Charles, Louisiana

Although drive thru may be the slowest ever, the inside is nice and it's shot spot for students and people who are on the go ( work ). Staff is friendly. read more

Starbucks - Drive thru menu - Coffee & Tea Near Me - Lake Charles, Louisiana

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Nice and friendly staff WiFi works great Parking lot a little difficult but overall very pleased read more

This Starbucks lacks the professionalism that I'm accustomed to. There were only 3 people ahead of me and it took about 10 minutes to order. After ordering, it took about 5 minutes to receive my order. That is far too long to wait for coffee without having a long line. After receiving my order, one of the drinks were made improperly. If it's going to take 15 minutes to get a latte, please make it right. read more

thought it was closed because it was so dark and the front doors have chairs blocking them. people were nice. WAY too loud. they would stop talking loud and screaming when clearly their are college students studying all over. the music was also blaring so it's not a go to study place read more

Really like their machismo, or expresso. I make my own at home in New Orleans, but this is good as mine while visiting Lake Charles. Nice people. read more

They get my order wrong 50% of the time. Venti mocha lite WITH WHIP CREAM. Plus they are so slow. read more

Always good.Great employees. Good service. Nice large store, never feels cramped, nice place to hang out, plenty of seating. Enjoy the relaxed feel. read more

Average wait in drive-thru is at-least 20 min. This is unacceptable. The baristas are snotty and RUDE. This location needs a huge over-haul in customer service training. An class in efficiently making coffee to speed up service is Vital to this location as well! read more

Great location and facility. There's a lot of room with plenty of tables that aren't right on top of each other. The staff is peppy and efficient. I'm not a coffee drinker, but my wife loves the stuff. It's a great place to kick back and relax with good company read more

Starbucks in always a great stop. I like this stop, The place was clean and service was fast and friendly. I will be back when I am passing through Lake Charles. read more

Great coffee shop with a wonderful Christmas spirit. The drive thru line was super long so we went into the store where we were greater warmly. Coffee was perfect and the baristas friendly- even to us Merry Christmas, which means. A lot to us. read more

One of the best SB I've been. Friendly barista and an amazingly spacious environment with PERFECT selection of music!

I met a women here for a Bumble Bizz meeting. I am a regular at this particular Starbucks location and absolutely love it! They are quick with their drink orders and the staff is so friendly. They even recognize me LOL! The location is perfect for study dates or a business meeting. Being right next to campus also makes it great to grab a drink with a friend or date between class if your schedule is busy and need a quick coffee break. read more

2 stars only because it's a nice store and they typically(when I can actually get one) get the drink right, otherwise it'd get just one. The 2 locations in this town are by far the slowest stores I have ever been in. My sbucks card gets far less use since moving here than it ever has. The drive thru is typically backed out of the lot and into the road, and inside backs up to the door frequently. I hope you've got half an hour to kill, otherwise fix your craving another way. :( read more

Wish I could give zero stars...‍ they're 100% of the time going to mess up my order... NEVER fails!!!! I've gone to this location several times because it's actually on my way, but honestly I will drive out of my way to go to a different location just so I can get the right drink and today's visit solidified that decision!!! Once again I went in Hopes that since the reopening things have changed but once again WRONG.... the iced coffee is watery and disgusting the people there just don't know what they're doing!!!! Do yourself a favor and drive a couple minutes to the Prien Lake location hands down best location in Lake Charles!!!!!!! read more

Understand that I'm normally a very happy and positive person but after getting at lease 50 coffees from this place I just can't deal with the fact that they never make my coffee correctly! I thought maybe it was me but I went to a new Starbucks down the road yesterday and they made my coffee delicious! But here it's always horrible. It's like they're guessing how to make it. Unfortunately, I like studying here. But I'm probably going to relocate to the new place. read more

This place is great as can be they mix fast and well their drinks are good and helpful for long drives don't pass it Dallas has em everywhere near school love it read more

I did a mobile order tonight and when I tasted it something was off. So I went in calmly and explained that something wasn't right with my order. Two awesome guys named Herb and Anthony, without hesitation or attitude helped me solve my tea crisis. I will definitely be back bc of them and think they deserve raises. read more

My frap was very good but there was one thing I was missing. They forgot the raspberry syrup that I paid for and it was written on the cup. This has happened to me on more than one occasion. I was standing at the counter for more than five minutes to get their attention so they can make my drink correctly but no one acknowledged me. read more

I stopped at this location as opposed to the easily accessible Starbucks (from IH210) because it had 4.5 stars. This location does not exceed the normal stand alone Starbucks. I ordered coffee and a sandwich - I asked for the hottest dark roast and the reply indicated the two on brew were equally hot, that is to say a little above room temperature. I waited for a fresh brewed pot only to have to wait again for service to get milk - there was none on the condiments bar, not even an empty canister. I was handed an almost empty gallon and the barista immediately went on to another task, me standing there with two other patrons waiting on milk. I sat on the patio which is a great size and a nice spot at sunset. Lastly I had ordered a tall coffee in a grande cup - which is usually charged as a tall, I was charged as a grande, no big deal but why the charge for something I didn't order? I didn't complain as the staff seemed overwhelmed and under interested in individual customers. Long story short, I won't be going out of my way again. read more

My initial review was mediocre, but I apparently caught them on an off day. I've been back a few times and none of the issues I observed on the first visit materialized again. Lots of seating, indoor and outdoors. Lots of parking. Clean restroom. Competent staff. Wifi works ok. read more

after trying the Starbucks down the road & having an awful experience I drove here & had the same experience. they told me they didn't know how to make my coffee with soy milk? wouldn't it be the same as if they made it with regular milk?? I then told them I wanted something that didn't require milk or a 4.0 GPA she wasn't enthused with my joke. I got the most disgusting mixture of CRAP that I didn't pay for. never going to this Starbucks again. read more