The food tasted okay, but they messed up my whole order!! I got the wrong drink and I also got the wrong food. It took 30 minutes+ with a decently crowded starbucks including the drive thru. The cashier was a little rude and not nice. This cashier was the same one that messed up my order even though I made it very clear. On the tag, it says cookie and croissant but i only got a chocolate croissantZ read more

Never again. Ordered 4 large, black coffees and a cold brew to make it a quick order. Ended up waiting 25 minutes. You'd think a high volume coffee shop could complete a plain coffee order faster read more

Very bad service and I come to Starbucks daily and will never be back after what I experienced! Order was wrong and I took it bad all for the lady with the Afro to have a bad attitude and tried to direct me to do the things she suppose to be doing! I am the customer and all i wanted was my right order but my girl attitude made everything bad and for that reason I ask for a refund cause I don't have the time. Never coming back ! read more

Worst service, No one was in line inside store waited for 8 mins before someone took my order. Finally someone took my order waited another 15 mins never got coffee. Asked for a refund. Could see two other people in the back sitting down. 3 people behind the counter. Never got my items left. read more

Had a terrible time here... The baristas are great but I wanted to talk to the manager about a small issue and she was shockingly rude!!!! I think her apron said Shakira...... I did NOT like her tone, I can't imagine how she talks to her employees!! They all look like their nerves are shot.. I used to bring my Yorkies for Pup Cups all the time but I don't want my puppies yelled at, so no more!! read more

Never had a good experience here. Service personnel's are good but very slow service... drinks doesn't taste the way it should be. Tidy got a grande latte and doesn't taste like one plus the cup is not even half the way filled ... pathetic place. read more

Starbucks - Grande latte - Coffee & Tea Near Me - Ridgeland, Mississippi

Never again. Ordered a latte on the app. Was charged for it. The app told me it was being made. The app told me it was ready. Went in to get it and waited. And waited. Then was told that they don't make that drink after Christmas. I asked why the app charged me and told me it was ready. Was met with a blank stare by the employee. Took 30 minutes waiting in line to get a refund. read more

11/15/2025 at 3:32pm. Ordered two drinks around 2:40. Still waiting for drinks at 3:35. WORST SERVICE EVER!!!! Supposedly the server lost my ticket however she kept telling me my drinks were next as I sat and watch others come and go!! read more

Two stars makes sense... 3 visits and every time seems like a chore. Check the picture of my tea. Less than half full. LESS than. Literally... read more

Starbucks - Less than half full. - Coffee & Tea Near Me - Ridgeland, Mississippi

Honestly, so frustrating to come here at 6am for coffee before work as a nurse and either the employees are sitting in their cars in the parking lot or they're in the store with the door locked. I've worked in service before and usually the store is ready to open when they should. This has happened multiple times and this will be the last time I come here. read more

Arrived at 5:30am for my morning expresso and was greeted by a very nice young man who appeared to be working alone. What was amazing...he was taking, making and dishing out orders as if he had a full staff of baristas! I was impressed. I received my order with 3 minutes of arriving. Way to go Starbucks! read more

Super good and good service. Made drink perfect and no mess ups, love how the bathrooms are clean too. definitely recommend! read more

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This is literally the slowest Starbucks in the United States. Don't come here if you need you coffee order completed in less than 15 minutes. It doesn't make sense because they have the staff. I have seen teams of 3 operate more efficiently. The only thing working to their benefit is there is no nearby competition read more

Clean place with indoor and outdoor seating. I am used to Starbucks in LA and NY, who have a huge selection of merchandise and food, so this was a little of a shock to see so few bags of beans and small pastry case. They did have a couple bags of several varieties, I hope they are fresh. All the employees were very nice and efficient. They can definitely take care of your caffeine fix! read more

Very rude staff! Messed up order twice! Got visibly upset when politely asked to fix it! Waited 25 minutes for correct order!

I just visited the Starbucks in Ridgeland, MS at Renaissance Shopping Center and for the second or third time had a terrible experience. After sitting in line for 15 minutes and watching the car in front on me keep having exchanges back and forth through the window before finally pulling away 3 or 4 minutes later, it was my turn at the window. I handed my phone out to be scanned off my Starbucks app as the outer bands of the tropical storm provided me with rain into my truck. I was then handed a product that looked nothing like what I order almost every time from Starbucks. I asked what he was giving me and was given some bewildering answer from both the person at the window and management. I told them to keep their drink and drove away, wiping the rain from the interior of my car. I called 800-782-7282, the Starbucks customer service line and they refunded my money back to me. If you deal with this Starbucks very often, you will need to save that number in your phone. There are good Starbucks locations in Clinton and Madison. If you need a Starbucks fix then I would recommend one of them over this frustrating location. read more

New management and staff have made this Starbucks become one of the best Starbucks. Delicious drinks and the wait is quick. It is most of the time busy but they handle it very well and efficiently. Thank you Starbucks Ridgeland! read more

Starbucks - White chocolate mocha frappe with camel drizzle - Coffee & Tea Near Me - Ridgeland, Mississippi

This is the absolute BEST place to get a coffee or any other pastry or drink! I come here almost everyday. My favorite coffee is a Grande Cappuccino with whipped cream and for pumps of vanilla! Come here now because it is great! I Highly recommend that you come here! read more

Slow af and not great at communicating or getting a full order out at the same time. Drink was on time but waited past pick up time for a sandwich which was still cold in the middle when I finally got it. read more

The food was incredibly stale and the service wasn't much better. It felt like they rushed me out and it felt like they didn't want me to see what was in the kitchen. The ambiance wasn't much better the light was constantly flickering and it needed to be fixed. read more

Service: I attempted to purchase coffee from this location several times during my recent visit to Jackson. Both times I ordered at the drive-through. Each time I had to go inside because my order was not correct. The first time the attendant gave the drinks out to the wrong cars. On the second visit after repeating my order multiple times my order still was not typed in the system correctly therefore my order was incorrect. Both times the staff was rude and didn't apologize for their mistake. read more

2 stars is fine for this Starbucks. I'll change to 3 if service get better and if some day they have what I want read more

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I waited in the drive through line for at least 30 minutes. When I got to the speaker to place my order, nobody answered for 2 minutes, even though cars continued to move forward in the line to pick up their orders. I assumed that the speaker wasn't working, so I just drove ahead. When I got to the window to place my order, the cashier indifferently told me "You're not allowed to place orders at the window so you'll have to drive back around and get in line again," and then she turned around and stared talking to another employee. Absolutely no concern for what I had just said (that I thought the speaker was broken), and clearly oblivious to how glacially slow their service was. Why would I wait another 30 minutes for an iced coffee that should take them all of 30 seconds to make? This was a complete diaster and a waste of my time. They could give away free coffee and I wouldn't come back to this branch. Oh, and from what I could tell, when the woman in the car in front of me got to the window, she had to tell them 3 different times that her order was wrong, and finally she just gave up and drove off without ever getting her order. So clearly this wasn't just me having a hard time with them, this was consistently bad customer service. read more

Not very friendly staff. Instead of telling me that they were out of what I wanted to order they responded with "we don't have that" which is fine but sounds like what I ordered wasn't on the menu. Just say that you don't have the ingredients to make a specific drink. Also, it would be helpful to be given suggestions of what to order instead since they couldn't make the original drink I wanted to get. read more

This particular Starbucks is the bottom of the barrel. I have gone back several times, giving multiple chances to no avail. It's incredible slow and the customer service is severely lacking. I have even watched them make my drink incorrectly and swear to me something was not in it after I WATCHED them add the ingredient. I very much hope management steps up to correct the problems. It's sad. Very very sad. FYI: Today I waited 45+ minutes on a drink. read more

I love Starbucks!! But not this location the workers here never get the orders right and it takes forever..totally do not recommend read more

Starbucks - pink drink grande - Coffee & Tea Near Me - Ridgeland, Mississippi

Do not attempt to get coffee here on your way to work. Even if you place an order ahead of time on the app you will wait 30+ minutes past your "estimated pick up time". And worse, they'll make your food immediately so it's cold and soggy by the time you get your coffee. read more

This is my Go To Starbucks since they usually make my drinks right. I came in today at 5pm Friday April 7th. This time I asked for venti caramel frap, non fat milk and a tad less sweeten as usual. They didn't even put one pump of sweetener. I came back and asked for it to be remade. The girl making my drink argued with me that she put 3 pumps of sweetener, no there was NONE. Not even one pump. Now that didn't upset me, but the fact that she sighed, tried to tell me there's 3 pumps, which I can tell not even one pump was added...she made it with an attitude. She was going to use whole milk, which I caught and she didn't apologize or say another word. Just quickly made my drink and ignored me pretty much. I've been drinking Starbucks EVERYDAY for the past 15 years, trust me when I say, I can show you step by step on how to make each drink. read more

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The last time I will ever go to this Starbucks. I'd rather take the extra 10 minutes to go into Barnes and noble Starbucks and be late for work than to be constantly ripped off. Workers can't read orders and constantly hand me my change and tell me to have a good day without giving me my food. read more

This location is really bad. Never can they get drinks correct. Famn please open Flowood location now. read more

Starbucks - Coffee & Tea Near Me - Ridgeland, Mississippi

I'm a fan of Starbucks, in general, and as far as Starbucks goes, this is the best one in the area. The staff is always friendly and I've never gotten a bad drink here. There is plenty of seating... especially, outdoor seating! You can frequently see me drinking a caramel latte at one of the outside tables using the free wifi with my dog by my side. Perfect Sunday afternoon relaxed activity. :) read more

Starbucks - Plenty of outdoor seating! - Coffee & Tea Near Me - Ridgeland, Mississippi

Every time we go they do not have peppermint or white chocolate. If you never have the ingredients take it off the menu like another reviewer suggested. My husbands words today were "this place sucks". I am not even sure how you stay open. read more

Unbelievably bad service. I ordered a grande black coffee. Seems simple enough. I waited for 30+ minutes. My wife got her coffee. At least two dozen people in line had cycled through before I gave up and just left. Both times I tried to ask about my coffee I was told -- 1. "I'm not working right now" (by a texting employee behind the counter) and 2. "We are busy. I need to do my job. I can't take care of every complaint." Finally just gave up on my $2 coffee. read more

Bad service. Bad coffee. Again. Refuse to go to this one again. We just had to throw away two large extremely weak lattes. This one is a hit-and-miss on service and quality. read more

Appalled is an understatement. The service was absolutely awful. The trash was over flowing onto the floor, the cashier was rude, they had no straws and didn't tell us before hand, there were milk cartons and trash everywhere where they fix our drink, also they got my order. When i politely asked for my order to be fixed there was a sarcastic "sure". I WAS a loyal starbucks costumer however, i do not pay $6 for my drink to taste like breastmilk. I said thank you to the worker that fixed my drink and he did not have any response but an eye roll. i am BAFFLED read more

The workers are just always rude. Since I go to school nearby, I like to get work done in between my classes but lately I haven't been able to because the workers are constantly screaming and laughing with each other. When I go through the drive thru, it seems like every time the people at the window (there is always multiple) don't care about their jobs nor how they speak to people because their customer service is terrible. Also, I've had one too many wrong orders from this location. I'd rather go to the Madison Starbucks up the road simply because they are nicer... and frankly, better at their jobs. read more

Service has gone from bad to non-existent. Closing other stores due to staffing and forcing customers across three stores to one location where there is minimal staffing is worse than simply closing them all. Please find a solution. read more

I have actually given this Starbucks location many chances and it's time to rate. It doesn't matter how many times I have visited this location, every single time I get coffee here they are bound to screw up an order. I either get the tall or grande flat white and my wife gets the Grande iced vanilla latte. Not that hard. The staff working is always in complete disarray, unorganized and unskilled as baristas. It doesn't matter if going through the drive thru or ordering in the store, check your drink before leaving because your drink is bound to be wrong. (My flat white today tastes like scolding hot water...) This is the WORST Starbucks location I have ever been to. read more

Still out of peppermint! Do not come to this Starbucks ! They do not carry the ingredients in order to make the drinks they advertise

Just a little background info--even though I live in Nola, I've spent a good bit of this summer visiting my parents in Madison. I'm used to having a SB on literally every street corner, so naturally, this has become my go-to location in what I'd call a coffee dessert! Yes, I know there are local shops but I like SB. And so do you. So deal with it. Anyways, let me address the cons real quick. To all those of you who have turned to me and whispered "Gosh, they must be short handed today", because we've both been waiting a really long time for our liquid fuel, I'm sorry that I haven't given a more empathetic response. You see, I don't have any real sense of urgency given that I'm on summer break. I don't mind the wait, and usually sit at the bar and watch the baristas make magic happen. I understand needing to get to work/practice/whatever other obligation you may have on time so my advice: choose inside service on a leisure day, stick to drive-thru otherwise, and pass on mobile ordering. Pros! The baristas work super hard ya'll. I must commend them on sensing when a patron is particularly upset and always offering a genuine apology. They know their regulars by name and order. They recently hired a new manager who I've seen work alongside his staff to keep the line moving. Before him, there was another young lady who I thought did an excellent job at managing this location. This was going to be a 5-star review because for me, the pros outweigh the cons, but unfortunately, today was another occurrence of my drive-thru order being almost correct--the barista missed the classic syrup. And I've been handed a hot drink one or two times before when I ordered (or thought I ordered..I'll share the blame!) it iced. This could've still been a 5 star review despite the errors but unfortunately, not all of the staff lives up to that "barista promise" that says they'll fix it without hating you forever. I think this could easily be fixed if they would just repeat orders back to patrons to ensure accuracy. Anyways, see you tomorrow, SB. read more