This Starbucks in Roswell, New Mexico is hitting on all cylinders. They handle a very busy drive-through while keeping the store immaculately clean, which speaks to how well the location is managed. The space is smaller than many Starbucks locations, yet it operates more efficiently than some much larger stores. My pitch to make Starbucks bring back the "been there" series. The discovery series, pales in comparison. The staff is top-notch and clearly experienced. A special shout-out to Shelly, who has worked for the company for approximately 18 years. Does Starbucks have an award pin for year's service? She has an exceptional ability to understand customers' needs the moment they approach. It is clear that she genuinely enjoys her work and takes pride in the company, and that energy carries through the entire store. The music volume is ideal. During my travels over the past few months, I've noticed that some Starbucks locations play their music far too loudly. This store has found the right balance, creating an atmosphere that is welcoming without being distracting. Efficient, clean, and extremely well run. this Roswell Starbucks sets a strong standard. I think the Uber delivery person that picks up Starbucks could possibly be an alien! read more

Grabbed a couple drinks here yesterday, a cookie crumble frap and a banana protein matcha latte. Employees were nice but the drinks took a little longer than anticipated. The frap was fine but I literally only took about three drinks of the matcha and it was gone because the cup was completely full of ice. I didn't notice it when they gave it to me but I did notice that it was almost half foam. It tasted fine but the amount of ice was crazy. read more

Starbucks - Coffee & Tea Near Me - Roswell, New Mexico

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If I could do less than 1 star review I would. I like Starbucks and have it almost everyday. This was my first time at this Starbucks and the service was terrible. it took about 30 minutes to get my drinks 2 iced chai drinks. they didn't even get made within the same time period. The delay almost felt racially motivated. I regret the tip I left. read more

This is my first time in this Starbucks and the team was friendly and efficient. There was a wait because of the Air Show and they still managed to get all the drinks done pretty fast. The downside and it is not their fault, is that they do not have any Roswell Starbucks mug . The store and ambiance is clean and very well kept. read more

Starbucks - Coffee & Tea Near Me - Roswell, New Mexico

Came here for the Discovery series mug for roswell, they had plenty in stock. Very friendly staff, clean Cafe. Ordered the dragon fruit lemonade, was very refreshing! If you collect the Starbucks mugs, most likely they'll have them in stock!! read more

Starbucks - Discovery series mug was available!!! - Coffee & Tea Near Me - Roswell, New Mexico

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Best Starbucks in Roswell! This is my Favorite Starbucks in the Eddie & Chavez county! I recommend this one to everyone. Customer service is always Amazing! They go above and beyond every time! The food & drinks are Always made to perfection! I honestly don't understand the bad reviews. This has been our go to ever since we moved to Dexter. read more

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Went through drive through and ordered a quad shot w steamed milk in a short cup! Smaller than their "tall" small. I get it and it tastes horrible, open it up and it's green. I'm assuming Macha because my fiancé ordered an iced macha latte. Aweful staff. The macha latte was all milk. So I'm assuming they dumped the macha in mine. $20 wasted and traveling so didn't have time to turn around. read more

Starbucks - Coffee & Tea Near Me - Roswell, New Mexico

Worst wait times ever. Ignore the inside customers and mostly make for mobile and drive through. 30 minutes for drink is insane

Writing this review for Shelly. She was very rude toward me when I was checking on my drink. I had a party of 3 and 2 of them got their drinks. They mistakenly left my drink at the mobile pick order. Which would been fine accept Shelly love to talk nonsense instead of simply just checking. Making excuses such as "I don't make drinks, so I don't know how long it be." "I don't know, I didn't take your order. When she did take our orders. She needs more training and I recommend she re-do her course on customer service. The barista did an amazing job handling the rush. Wish they had someone better than Shelly on the line. read more

The staff is friendly but sometimes when I have visited, they don't always understand what I am ordering, which causes the order to be wrong. Considering I order the same drink no matter where I go, I think it's just a local problem. read more

Starbucks - Store - Coffee & Tea Near Me - Roswell, New Mexico

We were visiting from out of town and really craving Starbucks, so we stopped at this location, despite its 2-star rating, and had a great experience! After a long drive with no bathroom breaks, we went straight to the restroom, and they didn't require a purchase or code, which was a relief. The staff greeted us with smiles and were very outgoing, even sharing info about their specialty Alien mugs and mug toppers (though they were out of stock). The store was super clean and well-organized, making the whole visit enjoyable. Don't let the low rating fool you--this Starbucks is definitely worth a stop! read more

I asked for a trenta sized glass of ice water & was told they can only offer me ice after in a grande cup. They were out of TONS of food items, different milks, syrups, you name it. They may have all been new staff, but they were all scrambling around, confused as to what their task was. We waited over 20 minutes for a Brown Sugar shaken espresso, a bagel with avocado spread, & sriracha. After 15 minutes, I went to ask for another grande glass of water since that's all they allow, & my missing sriracha. Everyone has their off days, but I'm grateful I won't be returning back here. read more

DONT GO HERE!!! Go to the other starbucks across town!! been here twice while traveling through and I should of leavened my lesson the first time when it took 30 min in the drive thru with three cars in front of me what the heck????!!!! get with it starbucks!!! read more

Even though there were 5 girls behind the counter and only 4 customers waiting on drinks my iced coffee with heavy whipping cream and SF syrup took 10 minutes and then it tasted terrible. Like maybe they burned the coffee and didn't put enough syrup. I asked for more syrup and it still tasted pretty bad, not what I'm used to at other Starbucks that's for sure. I'll be getting my coffee elsewhere tomorrow morning read more

Starbucks - a coffee shop with tables and chairs - Coffee & Tea Near Me - Roswell, New Mexico

super friendly. open early! 430am:) bathrooms were clean and coffee was delicious. glad to have a great Starbucks to go to so early in Roswell. Peace! read more

The worst Starbucks ever! 20 mins for a paradise drink? Then when I asked about my drink I was told there are 5 drink orders ahead of me. They forgot my drink and put me on the back. No apologies or anything read more

Literally, been waiting inside for 10 minutes waiting!!!! And waiting!!!!! And waiting!!!!!! They are so focused on mobile orders instead of cafe orders. Two women have are still WAITING!!!! One has stated she has to get to work and still no sense of urgency. They, literally, are making one (1) drink at a time! Girl, make 2-3 at a time. Start pulling shots for the second cup when you are making the first cup....duh! I don't get it with this staff and the management here. Don't you want to get the consumer out of here as quick as possible? Slowest moving staff of the century. Gahhhhhh!! CANNOT WAIT UNTIL I GO BACK TO ALBUQUERQUE TO A HIGHER VOLUME STORE THAT WILL GET ME OUT WITHIN 5 MINUTES REGARDLESS IF I WAS IN STORE OR DRIVE-THRU!! read more

This is the one of the best Starbucks I've been to! Staff is very nice and friendly! They recommend an amazing drink! They also offered to remake my drink if I didn't like it! They were really hard with all the orders they had to do. Great ambiance! Hard working baristas! read more

if I could put no stars I would. it took me 45 minutes to get one drink. workers were rude and did not care to attend to customers in store. I work for Starbucks in a different city. I have never experienced such terrible customer service. especially from starbucks. truly it was ridiculous. read more

They are crazy slow! 20 minutes is the average wait time and the app wait time is never right. don't go here if you are in a hurry ever

Cute location and easy to find once you enter Roswell. Some staff were friendly, they were in middle of shift change or meeting it appeared - so my drink took a while to be ready. I got the salami and cheese package, and waited for my iced decaf americano. All were delicious and I was back on my way to Santa Fe. Overall a basic Starbucks experience- def better than many other available options in Roswell. read more

Disappointed with this store time after time. I have yet to be at this store when the bathrooms are even decently cleaned. Mine and my husbands coffee both tasted like something was horribly wrong. Almost like Folgers coffee beans were used in the espresso...only way to explain. The baristas were fairly considerate read more

Starbucks - Bathrooms - Coffee & Tea Near Me - Roswell, New Mexico

Waited 14 minutes for a London Fog Tea about 10:30am. After 10 minutes I asked the barista if she was making it she said, not yet. Waited more and finally decided it was beyond reasonable. I asked again and she said there was a huge order before mine. Something like 12 drinks. She had attitude and no apology or solution. I approached the cashier I asked for my money back. She said she she couldn't find my transaction to give me my money back and then further commented that they are about to make my drink. She gave me attitude after I said well what do you want me to do. She further had attitude and I asked if she is in the service business or what. She was repeating herself about how they were going to make my drink. I said I wanted my money back. Nevermind. So I left without a drink after 15 minutes. It is a holiday week I do understand. I thought it was exceptionally long to wait and the attitude was nigh on any apology for the service making it even worse of an experience. Very out of the ordinary for Starbucks baristas. Shrug. Sigh. Wheels came off. read more

Slowest Starbucks I have ever been to. Corporate should take a look at this location. Even with ordering ahead, I waited well over half an hour. read more

The only really good worker here is a girl with short blonde hair who works the drive thru. I don't understand why they don't update their hours and take FOREVER to move the line along. One of the worst locations I've been to read more

This location is the slowest service starbucks I've ever been to and they cannot seem to ever be fully stocked. They hold people at the drive thru order box until their order is ready and then ask them to pull around. I don't see the logic behind this one. Only store I've ever experienced this at. They also ask, at the drive thru order box, what type of payment you'll be using. What's the purpose behind this question at that time? Does it really matter and will it speed things up? Don't see it. Again, the only location I've ever experienced this at. Another reason to support locally owned coffee shops. read more

Slowest Starbucks on this planet. It makes no sense. A drive through should never take 30+ minutes.

I have never left a review and it is especially heartbreaking because it's my beloved Starbucks, but after the manager refused to acknowledge that we were overcharged and basically did not care that her store was going to get ANOTHER bad Yelp review I felt it was warranted. After waiting in the drive through for over 25 minutes, being overcharged $1.40 (it's not about the money) being told by a barista that she HAS to charge us (untrue) and then speaking to the manager who would rather get a bad review than make her customer happy-well she's getting it now. I did not have a "Starbucks experience " and I am sorry for those of you that live in Rosewell and don't have the option to give a more professional and courteous store your business. read more

Just left the drive thru. The barista dropped my coffee as I was reaching for it. And it spilled on me and all over my seat. All I'm going to say, Starbucks is very lucky that it was an espresso frap. The guy working the window didn't even offer me any napkins. I had to ask for them. The cup split down the middle so a majority of it is in my cup holders now. No apology. I was so shocked after what happened I just left. Thanks. Now my car will smell gross read more

Starbucks - Coffee & Tea Near Me - Roswell, New Mexico

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I usually take the time to give reviews when the service is exceptional but this Starbucks seems to have some issues. We were traveling through with a stopover in Roswell. The first day we ordered five drinks on our mobile app and two of us went to retrieve them. The first problem was that two of the drinks couldn't be made because they were out of hazelnut syrup and coconut milk. No biggie-it happens, altered the drinks to second choices and moved on. Once the drinks were made we asked for a drink carrier- they were out. UGH! I'm sure some people had a good laugh watching the two of us hustle across the parking lot juggling five drinks while grimacing in pain and chanting "hot hot hot hot" because of the hot cups! Thank God we made it back to the hotel with all the drinks in tact. The next morning we figured we'd give them another shot on our way out of town because, well, there are no other Starbucks for miles. We ordered with a fair amount of confusion from the barista running the register. Then waited for two drinks and a breakfast sandwich, got in the car and my husband took a bite of his sandwich. The egg in the center was freezing cold. Ick! Went back in and got a new one. Started to drive and biting into the second sandwich discovered it was ice cold as well. Turned around and went back for a refund. The barista admitted that they hadn't thawed enough breakfast sandwiches and were hoping no one would notice that they weren't heated all the way through. Nice. I gave it one star because if you are driving through Roswell or live in Roswell and enjoy a Starbucks drink-this is your only option. read more

Cashier Mike was very pleasant. Tall dark haired Barrista was too involved with talking about herself to coworker, bragging about her joe-making skills and talking about how glad she was that there weren't many customers (gee). Fortunately I overheard them and knew that they were making my requested whole-milk latte with 2% milk. I asked if she could please add some 1/2 and 1/2 to it. She grumbled and said, "oh, you want me to make your (fill in fake Italian fancy sounding coffee name) a (fill in second fake Italian fancy sounding coffee name). I said, as politely as I could, that I had asked for whole milk, really wanted whole milk, understood if they were out, but would appreciate some 1/2 and 1/2. She then dumped out the entire drink and started over. For any haters who may criticize me for being picky, if I'm gonna pay nearly $5 for a stupid cup of coffee, it should be just the way I asked for it. Starbucks is such a rip off - I only go bc I was given gift cards, otherwise I'd NEVER go! I have NEVER given Starbucks one red cent of my own money... I prefer to support independent coffee shops, which Starbucks has nearly killed off. read more

The customer service here is terrible. They open at 0530 I called and ordered a traveler. They said it would take them 45 minutes to prepare it because they haven't made any coffee yet. What coffee shop opens without having any coffee ready? read more

I am not on the anti-corporate band wagon. I enjoy the consistency of both the products and services at Starbucks. That said I visited this location twice while in Roswell and the results are a little substandard compared to most others. First, there were flies - not like swarms but certainly enough to warrant attention. Next the baristas seemed to be rotating at the pass thru and some called names, some didn't (guess which I got). The place was also not as clean as I'm used to, yes they were busy on first visit but not on second. So all that said my drinks were still made well and the staff was friendly, if a little stressed. Maybe it'll be better next time. read more

This is my Starbucks for better or worse. Summary: The store manager is a friendly and conscientious guy. Most of the employees are friendly enough. My coffee is usually right. This place is slow. The number one problem with this Starbucks is its speed. This place is usually unreasonably slow 4 out of 5 times. I've pondered at length (usually in line waiting to order or, more frustrating, waiting for my drink) why this is the case. I don't have the answer, but I've developed an opinion: there's a high turnover of employees and a reluctance to/inability to schedule enough workers for morning rushes. Some faces have been here a while but most are new and may not be here for very long. If this place were anywhere else and I didn't have the hometown loyalty to it, I'd give it 1.5 or maybe 2 stars. It's a Starbucks, though, in my small town. So there's that. read more

Stopped here headed through New Mexico. We walked into the cafe and we weren't greeted. We walked up the the register and waited for the POS person to come. There were multiple baristas walking by and did not say one word to us, didnt acknowledge we were there. Mick finally came to the POS and didn't apologize or anything just simply said "what can I get you." They were extremely rude and all lacked customer service. I understand they are human but ignoring people is really irritating. Not one of them smiled at us. Really disappointing. read more

I usually go in and grab a caramel Frappuccino, i wanted to switch it up a bit, so I asked the cashier for some help on making that big decision. And Daniela was very helpful and recommended me a crunchy Carmel drink that is my new favorite! I definitely will be returning to the north store. I love walking in and being greeted with nothing but smiles and good attitudes, 10/10 read more

I stopped in on Feb 5 at 6:30 am.. The service was extremely poor. Only 3 cars in front of me and took 15 to 20 minutes to get coffee. When I arrived at window drive thru attendant was also making coffee instead of serving customters. The attendant was not making my coffee as it was sitting on counter which she passed twice before providing to me. By now was not nearly as hot, actually only warm. I will not visit this place in the mornings again. Rather go to McDonalds. If you love starbucks, its the only place in town besides a kisok in a grocery store so take your patience with you. Good luck. read more

Pretty slow but good service. I love this place and consider myself a loyal customer. Things to know beforehand: know the drink you want to order. Don't waste the baristas time. They are busy!!!! read more

Sloooooooooooowest service I have EVER seen anywhere! These people cannot multitask, they move like snails, I swear! I heard one customer say to her friend "Dont ever bring me back to this f****** place again!" There was one person ahead of me in line and it was over 10 minutes before my order was taken. Then my drink, a green tea latte, took a long time for them to prepare. My girlfriend ordered a peach mango smoothie, it tasted like waterd down banana something or another. Very weird experience. read more

This is the rudest Starbucks I have ever been to in my life. All I pay for is incompetence and rudeness. They constantly get my order wrong, they don't pay attention, and give the vibe I should be thankful they are waiting on me. They get away with this type of behavior because they are the only Starbucks in town. If this were a bigger city the rude employees would have got the ax a long time ago. This store is completely awful. read more