We stayed here 3 separate times on our tour of Italy and Germany. The rooms are comfortable, the…read morelocation is excellent and best of all, the staff is top notch. Shout-out to Ricardo, Omar, and Arash for being so helpful and friendly.

Stayed here while in Milan and thoroughly enjoyed everything about this place. First and foremost…read morethe rooms were quite large compared to others we stayed at and they were completely up to date. The free WiFi was nice too as communicating via Instant Messenger and Facebook was our only real way to contact people back home in the States. The complimentary breakfast was very good as well. Most places we stayed at offered very little (some cheese, salami, cereal), but these guys had pretty wide spread breakfast offerings.

A beautiful classic yet modern hotel with great service from beginning to end. Friendly staff who…read morespeak English well and are very accommodating and willing to help. 24/7 fitness center with a business center and Conference rooms. The king size bed was so comfortable and the pillows were perfect. Bathroom was a decent size with good lighting and we had a view facing the front of the hotel with the city in the back. We did the breakfast buffet for 25 euros per person.

It had Pretty rooms, nice staff, and clean rooms. We enjoyed our stay and would stay here again…read morewhen we visit again.

Staff here is super friendly and eager to help. Once we arrived, the receptionist eagerly helped…read moreget our suitcases to the door, explained the check-out and breakfast times, and asked if we needed help booking any taxis. Breakfast was comprehensive and delicious, with a variety of fruit juices, pastries, bacon and eggs, coffee--what you would expect from a European breakfast. It kind of pains me to have to give such a friendly place a 3-star review, but there were some pieces that were lacking for me. There was confusion on the difference between a "naked" vs a standard room (lol). I wish this part was better explained on the website, but needless to say, my friend and I requested a switch for a standard room. For the inconvenience, they kindly offered a bottle of Prosecco on the house. The rooms are COLD. Thermostats were locked at a certain temperature, and despite fully locking our doors, it felt like cold air was still coming in. All the rooms on the second floor are exposed to an outdoor balcony, so ensuring the rooms are warm enough is key! The hotel is located a bit far from the city center (~30-min drive), though it is close to a bus stop. I guess this part isn't the fault of the hotel, but in hindsight, I would have picked a place closer to the center of Milan. Finally, the water temperature for both the sink and shower felt hard to control. I remembered the water either being piping hot, or icy cold (hardly a reasonable in-between), and it made taking a shower or even washing my hands feel uncomfortable. Overall, it wasn't the best (or the worst) experience. But there are reasons I'd want to stay elsewhere if I'm ever back in the future.

The hotel is very nice. The room was incredibly big then the last one. The service was nice, the…read morebreakfast was also nice. I would come back if I came to Italy again.

This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

What a stunning luxury hotel. I treated my mom to an evening here with AMEX benefits and had a…read moreblast. This hotel is in the perfect location right next to Milano Centrale train station. Upon arrival they took our luggage and check-in was an easy process. The benefits came with a free room upgrade so we decided to wait for a two twin room. We arrived around noon and left to explore. When we came back around 4pm, our room still wasn't ready so we went to their spa. They did send our luggage to the room though. Their spa is absolutely amazing. You already have access to the facilities if you're staying there. They were closing them December 1-10 for maintenance so we were only able to enjoy them for November 30th, but still used the facilities to the fullest. We booked two massages too. My favorite was the salt room. They also had a pool, saunas, and steam rooms. The privacy was next level, it felt like we had the whole space to ourselves. I also loved the abundance of snacks and water. I booked the relaxing massage and had an incredible experience. If you have time, I highly recommend a massage here. As for the room, it was huge. It was very "modern" 90s. The light switches weren't intuitive. I loved the bathroom! It was also very spacious. We had a courtyard room (Room 342) so it sorta felt like we had a room with no windows based on where the window was placed. The beds were fine. We made the most of the room and enjoyed our stay. The complimentary breakfast was phenomenal! There was a HUGE variety of choices for all types of breakfast from sweet to savory to all around the world foods. We adored breakfast. We ordered our coffees (love that they had non-dairy options) and then enjoyed the buffet. The hotel was so charming during our stay, not only because the incredible staff, but because they had all their Christmas decorations out. The tree at the lobby was so beautiful (someone had a photoshoot in front of it). I'd recommend staying here for a night.

My original review was from 2014. This review is based on our stay in November 2018…read more We were excited to go back to this hotel as we really enjoyed our first stay here. This time, the only positive I can give is that the staff members were really nice and there is a great grocery store across the street. Upon check-in, we walked into a packed lobby as there was conference going on. We were greeted by Laura at the front desk, she was friendly and helpful. Laura quickly got us checked in and told us that we could wait for our room in the concierge lounge. The lounge was the same as I remembered, dark, but it had a decent selection of non-alcoholic beverage. The ice situation was not great, just a bucket filled with melting ice that anyone can reach their hands into. And, every night, a group of pilots would sit at the lounge talking for hours, taking up space for other guests that just might want a few minutes to relax. The hotel needs maintenance. The carpets are torn and pieced back together, as is the wallpaper. The room felt dirty, there was mold build up in the bathroom around the sink and tub. At night we wanted to turn on the air, we were told that they turn the AC off for the winter. We opened the sliders which was a huge mistake, none of us were able to sleep between the constant noise of emergency vehicles and the mosquitos! Even though it was winter, we got eaten alive by mosquitos. We decided on the second night to just suffer through the heat. The morning breakfast spread is big with a lot of options, but it is extremely busy. The wait staff members were not friendly or helpful at all. The biggest thing that bothered me is what I will call the smoker's gauntlet. Every time we arrived or left the hotel, we had to walk through the covered area through tons of people smoking, it was absolutely disgusting. I have no idea why this hotel can't find another area and dedicate it to smokers. The location of the hotel is a bit far from tourist stuff, but it is a quick walk to the subway. Marriott needs to take a look at this property and put some money into renovating it.

Out of the 7 hotels we stayed at in Europe, the Marriott in Milan was somewhere in the middle. It…read morewasn't bad, but wasn't awesome either. I thought the porters were a bit slow. We received one of our luggage and waited around 30 minutes for the 2nd one to arrive. We were in a bit of a hurry because we were going out to dinner and didn't want to wait around for the second luggage. As you enter the main lobby, you can't help but look at their enormous white and pink chandelier. A bit odd as it did not match the rest of the décor. Once again, WiFi is NOT free here, but only in the main lobby area. Our hotel room was on the same side as the main entrance and facing the street. Right across from us is an apartment building I believe. We saw other folks out on their balcony. The bathroom also has a huge deep tub. There is also a fridge with drinks, snacks and a dusty bottled water (not free of course). The carpet inside is a deep blue with yellow/gold wallpaper. The door is also nicely detailed in (faux?) wood as well as the furniture. So it's more of a traditional style and not so much modern. The other negative that was really annoying was the elevators! They were on the smaller side and so slow! Breakfast is include and they had a lot of variety to chose from (waffles, eggs, bacon, yogurt, baked goods etc). One note I must make is that the staff felt a little more snobbish. I felt like I should have worn a nice dress or something fancier. All in all, Milan was alright and not sure if I'll ever be in the city again or this hotel, but it was a decent stay.

Holy he!!z. Villa Torretta exceeded expectations. It truly did have the characteristics of a villa…read more(which it was) just modernized (which it has been). Even entering in the lobby was less copycat same old same old, and closer to elegant home from bygone days. Beautifully decorated with modern vision but retaining old world characteristics, it struck the perfect balance. The iron gates at the entrance to the driveway when closed at night seem to settle the property into its own self-contained exclusive retreat. The grounds were immaculately kept and ideal for strolling. The creaky wood floors, the stone stairs, the casement style windows. 18th and 19th century art, frescoes , and occasional chandeliers. And baby grand piano completed the immersion. The modern touches and accoutrements kept the Villa from being a tourist attraction only. Because it was the beginning of the holiday season, the staff took their time decorating each room of the main areas with holiday decor and a beautiful Christmas display right off the lobby. Even outside the building and trees were decorated with white lights giving a warm glow to the property. The wi-fi worked well, the beds were comfortable and the coffee / tea in the rooms was appreciated.

Absolutely wonderful from first night to the last. Upon check in , we were upgraded due to our…read morestatues and greeted well. Explained about the hotel, bar , breakfast. Beautiful king room. Exceptional housekeeping as well as driver for our requested transfer . Had dinner for three nights at the restaurant and loved every second of the service and meal . Everyone was very good but a very special thanks to Sara . She was the sweetest . I will return to this hotel in the future .

This hotel is fancy shmancy, but great! Not too far from Milan central station, about a 10 minute…read moretaxi or a 20 minute walk! The rooms are just as pretty as you see in the pictures online and the hotel staff super friendly. They even have charger adapters available to borrow if you forget yours at home.

Stayed here for about 10days while visiting Milan. Its centrally located and walking distance to…read morelots of shopping and restaurants. The hotel is older but I enjoyed the architecture and my cute room was enough for me. I got stuck in the elevator while there but the staff really went above and beyond for the remainder of my stay. I might come back but I'm taking the stairs.

Such a nice modern hotel, located in a happy safe area with good restaurants and bars close by…read more I loved my stay there, easy to uber into the city, and taxis close.

Do not recommend. The staff is unprofessional and seems to have an issue with a certain demographic…read morevisiting their hotel. If you are a person of color then I recommend that you take your business elsewhere. Usually, I am a fan of NH hotels, but according to this particular Nhow they are not apart of NH hotels. The Nhow has a more modern and artsy concept. Once again, there are far superior hotels near the city center that will be more inclusive of its guests.