Bait and Switch!! They quoted me $35 for my cleaning my comforter but when I picked it up charged…read moreme $48. I will NEVER go to this place again.

I stopped in here for a couple shoes to be repaired. One pair of boots I wanted the bad-quality…read morespeed hooks replaced with eyelets and another pair of dress boots I wanted new top lifts (heel pads) as the old ones were almost to the heel stack. I was quoted a week for the repair. First, they indeed were repaired on time. If you allow, they will text you with updates. As much as I like and appreciate "old-school" repair shops, this is indeed a helpful service. Well done. Second, the repairs. The eyelets were added and color matched to the existing (which I was surprised with!). On the boots with the top lift replacement, they ended up adding a thicker one and I think removing a layer of the heel stack to compensate. All good. However, in sanding the lift down to match the heel stack, it looks like the sander caught the leather sole. I get it, it happens. But to think that was "good enough" and let it leave like that without trying to touch up the sole? It feels like poor attention to detail. Also, the edges of the top lift had stray fibers all over. Maybe my expectations are too high for shoe repair and this is to be expected. All that said, the pricing for the repairs was very reasonable so I can't complain. However, I would gladly pay more for a better result. Maybe their typical client is more value-oriented? There is also a nice selection of shoe care products and polishes from Sapphir (widely held as the top shelf brand) so I had expected top tier results. Overall, a bit of a disappointment but mostly good work.

I had a pair of sandals that the insoles were coming loose and just needed some glue, to my…read moresurprise I was charged $27.00 just to tack down an insole....not the bottom of the shoe. Considering a tube of shoe glue is around $6.00 I think this is extremely overpriced and should've been quoted during drop off.

Person at the counter told me one price. Six days later I received a text saying the price had…read moredoubled. Had they told me the double price I would have happily paid it. I do not like bait and switch. Terrible way to run a business. I remember when they were a small shoe place and did good work. They lost a customer for less than a hundred dollars. Also lied and said they had video of me and the counter clerk. The video would have shown what I showed. Very shady folk there. And all this via text. Nobody called me to try and work out the difference. If I could have given zero stars I would have.

Great & friendly customer service. Very prompt on their time and with good quality on the dry…read morecleaning service. Gracias. Thank you!

A mixed experience over the years. Items have been cleaned/pressed as expected, but I wouldn't take…read moreany "intricate" items to Rockwood. A few years ago, I took a wool sweater here that had rivets along the neckline. Upon picking up the item, I contacted Rockwood to let them know that many of the rivets were missing. They found the rivets in their machine, requested I bring the item back & they'd repair it. All worked out well, other than I had to drive back and forth from Dublin. The least they could've done was refund the dry-cleaning expense for this garment due to the inconvenience. I gave them another shot this past fall with 2 wool blankets from Pendleton. Unfortunately, the leather Pendleton patch on one of the blankets was completely damaged after taking it to Rockwood. When I notified them, I was told that it was likely a Pendleton quality issue as they clean many wool blankets from that brand & have never had an issue. I was also told that the cleaner responsible for this particular blanket would have brought the damage to management's attention. Ultimately, I was told to reach out to Pendleton and see if they could send me a replacement patch (which the company does not do, understandably so.) Long story, short - I was disappointed by the lack of accountability from this business. Mistakes happen, but I've learned my lesson here. I've since found an alternate dry cleaner to use.

Love this place! Great job, fair prices and right near my work. Thats jy drycleanung trifecta.read more

Very professional and top quality service. Alterations are expert and done when they tell you they…read morewill be fine - highly recommend

Had heals put on a pair of boot they look and feel great I would definitely recommendread more

They haven't let me down like every other cleaners in Newark.read more

After 40 years of going to another dry cleaners, my friend said she liked Star. Decided to try with…read more2 winter coats. Greeted. Very friendly and welcoming. Reasonable prices with cash discount. Definitely a great first impression

Amazing service! Owner is great and has great service. All employees are good and nice. love going…read morehere!

They are always friendly and quick to do anything I ask. I always go to Kone for all my cleaning…read moreneeds.

The hours need to match the website because they can really screw a pick up.read more

Dropped a red table cloth off for cleaning, a runner and white three placemats. The lady that…read moreprocessed my order was pleasant, she definitely did not want to chit chat. Lol. Its a weird entrance. You feel like you entered into the heart of the dry cleaning store among the washers and steamers more as an employee... not a customer. I disliked that felling. it doesnt feel like a customer recieving area, which is fine but just unlike any other dry cleaner that I have dropped off at before. To the right of the doors entrance is a tiny desk which is where your transaction will take place. To me, this felt chaotic and uncomfortable. She didnt quote me any prices but said see you next Monday. I assumed we were done. Went to my car realized I have zero proof that I dropped anything off. That made me uncomfortable. Went inside, asked if I needed a ticket. She said no but did offer to print one up. Feeling stupid I said well if I dont need one dont want to make the day difficult and went back to my car. Started to write this rewiew... Another lady came out... much more extroverted and got my attention. Handed me a ticket for my drop off, which I appreciated greatly. However, after she left, I nearly fell over dead when I saw the prices. Do I call around and find, "wow dry cleaning prices have really gone up everywhere as they were much different than this place." What strikes me as weird is: it is almost less expensive to buy some of the items I dropped off. The pricing: 82 dollars: 30 table runner, 40 table cloth. 3 placemats 12. Then and then tax. OMG Im going to quit entertaining. Guests apparently are messy and expensive. 3 stars mainly for the weird entrance, delay in being helped and the confusion with the pick up ticket.

This dry cleaners has come in clutch for me on several last minute occasions!! They are always…read morepleasant and they do a wonderful job.