I hired Starr Septic for a septic system installation at my property, and the experience has been extremely disappointing. After they supposedly completed the installation, we discovered an open, uncovered hole in the yard near the septic area, creating a serious safety hazard. I notified them on March 6 about the issue, yet it has not been addressed with the urgency it requires. Because of this, I have not been able to safely move into the property, especially with children involved. I raised this concern multiple times with Jeanine and Michael, and the lack of follow-up and poor customer service has been unacceptable. Communication has been inconsistent, and there has been little accountability in resolving a problem that should have been fixed immediately. What's also frustrating is that Starr Septic was very quick to push for payment with deadlines and due dates, but that same level of urgency has not been applied when it comes to follow-ups or fixing a serious issue they left behind. Leaving a job site in this condition after a paid installation is completely unacceptable. This is a basic safety issue that should never require repeated follow-ups from the customer. If you are considering using Starr Septic, I strongly recommend closely monitoring their work and ensuring everything is completed properly before considering the job done. read more

Starr General Contracting - General Contractors Near Me

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What went well? Everything! From the moment I contacted them until work was completed...was very very smooth. They were very patient with me...was on time, was expeditious, and did quality work. They will be doing more work on my home if possible! read more

The best company to deal with friendly courteous, quick service. The office staff is so nice. I will always recommend Starr General and Starr septic for any jobs. They are local in your area and they are excellent. I give them 10 stars. read more

Starr General Contracting - General Contractors Near Me

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Horrible - simply horrible experience- Asked for an inspection and an estimate- we are now over on week 3 and no response from anyone - we've begged for anything at all stating the findings - nothing. Avoid at all Costs- they cash your check immediately- but good luck with anything else - I'm defeated and so disappointed- nothing short of a Con read more

We used Starr to unstop a toilet that was severely stopped up. Scott from Starr came out the same day we called in approx. 1 hour & did a fantastic job. He left little to no mess in the bathroom & was extremely knowledgable. We will definately use Starr again & ask for Scott. read more

They did an excellent job of pumping my septic tank. I called them in the morning, they gave me the price, and dispatched a truck in the afternoon. Steve the driver, knew his stuff and tested to ensure that the flow from the house was not clogged. Better than expected and took less than an hour. Great service. read more

Starr General Contracting - a hole in the ground - General Contractors Near Me

We've used Starr for filter cleaning for about 2 years with no issues. Then, we had them pump our tank due to pooling of water around our tank. A few weeks after Starr pumped our tank we started getting the same nasty pooling water issue with green scum on top and running down our driveway. The situation started worsening with a vast amount of standing water all over the tank lid and surrounding area every day. I called Starr several times and talked to 2 different women there. I was advised by them that the only thing I could do was to get a full inspection to the tune of over $1000. When I asked whether someone could give me a general idea of what might be going on before leaping to a very expensive assessment, she told me to send pictures of the area so that someone could 'take a look.' They never got back to me so I had to call back. Then, I was told that the septic guy looked at it and said they would knock off the county fee, and come out to inspect for $600+. I followed up a third time, and continued to get apathetic and even condescending responses from the women answering the phone. I then called another well known septic company. Within minutes, the woman answering the phone had several hypotheses as to what was happening, including the filter not being put back properly after cleaning. She sent someone out the next day for only $140. NOT $1000 or $600, but $140. Within an hour, their technician discovered that 1) My filter was in fact NOT cleaned in August (Starr told me that it WAS cleaned in August, when I asked on Aug. 26th). The technician knew the filter wasn't cleaned because the actual filter was buried deeply under so much dirt and mulch that it was apparent no one had been there anytime recently. Plus, when he pulled the filter out, it was filthy and the area was sitting in a huge ocean of water. He also discovered that whenever Starr DID clean my filter last, it was not replaced properly and causing water back up... and likely particles to get through into my leech field. Upon the filter being pulled out, the water that was backed up in the tank immediately started draining to the appropriate level. That was problem, and had I taken Starr's recommendation I would have paid a grand to find that out. When I wrote them a letter explaining in detail what had happened and that I was an unhappy customer they didn't respond in any way. My take away? They don't really care if they keep or lose my business and they also lied about cleaning my filter, so I wouldn't really recommend them for septic types of issues. read more

Called and spoke with Sissy she was extremely rude and made me feel stupid and then hung up on me. I will never deal with this company again. read more

This company is an absolute sham! They give false test results and recommend repairs that are not needed!! My buyer used starr septic to evaluate the septic system of my 1992 home. My septic, which has never given me any problems, failed. And, Starr recommended a WHOLE NEW system. Apparently, it was beyond repair. Because I had never had any problems with the current system, I got a second opinion. No problems with my septic at all! I am so glad that I avoided the $15,0000 repair that Starr said that I needed. read more

Had to have our cess pool pumped, they sent out the hardest woking guy who made sure the job was done right, a job well done!!

Everyone is stating they claim failed septic systems- I also had a fail but no photos or proof. Just a written estimate and over 15k repair

I requested a septic inspection for a house I was hoping to buy. The inspectors were very unprofessional and could be heard making racist remarks about a previous customer. My inspection was pushed back because they had other ones going on and said there would be plenty of time. They then did not provide me the report back in time for me to submit requests to the house seller despite multiple reminders. I contacted them directly to file a complaint and haven't heard back. read more

Upon purchasing a home, the septic system failed. Contacted Starr in February 2021 to resolve the issue. They provided a quote and assured us the work would be completed by April 2021, when our temporary CO expired. In March 2021, we gave our deposit and signed a contract to have them complete the work. In April 2021, The engineer submitted plans to the health department for approval and they were approved early May. We began contacting Starr about a starting date at the start of June. We were ignored completely, being told we would receive a call back from Jeanine. In July, I made a point to call every day. On the second week, Jeanine told me she would send someone out July 20 to speak with me and set a date. That employee said everything looks good to go and Jeanine would call to set a date. Further calls, and no progress. The latest call- The person I was speaking with hung up on me mid-sentence. They have no date to begin and still have our deposit. read more

Let just say you want something fixed by this company it's in your best interest to walk in their door and tell them that. I'm still waiting on a call back and it's been 4 months. And that's the 8th call I've made about 3 different problems after the instillation of our septic. read more

We were in the process of selling our house, the buyer chose Starr general contracting for the inspection and pumping. We received a failed septic report with the suggestion of replacing the entire system. We have never had an issue with our septic in the past, never any back ups, Never a foul smell, and never any soggy grass. We decided to get a second opinion since there were No obvious indications that our septic had issues. Starr general contracting claimed that our lines and d box had heavy sludge and also some missing bolts on the manhole. The company we hired read over the original report and came to wash out the sludge and replace the bolts. Very little sludge was noticed and They ran 1000 gallons of water through the tank and came across no issues with draining the water through the system, They also addressed the very small issue of replacing the bolts. Our buyers stalled on the settlement date because of a false report by Starr general contracting. This company caused us so much stress and money to get another company out to our house that never would have failed it in the first place. Do yourself a favor and DO NOT hire Starr general contracting for your septic issues! read more