My boyfriend and I went here as a date and it was so fun! We made a candle and wax melts. The staff…read morewas so friendly and helpful throughout the whole process! The price is way less than I was expecting and the experience is so worth it! Would totally recommend!!

Had an amazing experience. The ambiance was great and the associate was so nice and helpful when…read moremixing smells. I'll definitely be back

I can see why they are closing. Walked in and the two blonde ladies didn't even say hi. They said…read morehi to everyone, but just stared at me as I walked around. I don't give racist people my business.

Love this shop. Interesting, unique, reasonably priced home (and outdoor) decor. The owners are…read moregreat at helping create your own individual items.

I love Sean Creek Candles. They smell better than most I've tried before . Very good company and…read morecandles !

I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.