I had an excellent experience working with Jennifer at the disability office. She provided outstanding customer service throughout the entire process and was incredibly helpful with my claim. She took the time to explain everything clearly, answered all of my questions, and made sure I felt supported every step of the way. Her professionalism, patience, and dedication really made a stressful situation much easier to handle. I also recommend going on a Friday as early as possible. I was first in line and got out in just 11 minutes, which made the whole experience even better. I truly appreciate her help and would highly recommend her to anyone needing assistance. read more

Trash!! Waited 4 hours with only 4 people working and over 100 people waiting in a 12x12 office space. No changing table for a baby either. They told me to come to the office an hour early with a newborn is ridiculous. Do better California. read more

State Disability Office - EDD - No changing tables and I used this ledge to change my baby - Public Services & Government Near Me - San Diego, California

Get there at 745am to be on the outside line that forms , they open at 8am bring claim # or documents of your claim or issue and take notes of what they say or send yourself an email of what they say regarding your issue ,3 windows available to answer questions and there is a restroom available = they will give you the key but you need to leave your ID / License until you return the key , Blessings & Good luck read more

State Disability Office - EDD - Address & Phone Number of Disability Office in San Diego County California - Public Services & Government Near Me - San Diego, California

Giving them 2 stars because the security guy was great but everyone else seemed very rude today. I asked the woman helping me if I am self-employed as a respite worker through a financial management service and she said, "It's up to you decide if you are self-employed or not. We can not decide that for you." I said, "OK, I guess I'll Google it then because I don't know." And then I Googled it when I got home. Overheard another customer being told to look up places that could help them because they weren't going to look those places up for them...they would only give a simple search term. I was tempted to intervene because I had a specific answer for them but the timing was inappropriate. Another person was accused of wasting everyone's time because they are not there to help with technological issues. The customers on the receiving end were being more professional than the professionals who worked there. I'm sure it is a stressful job, but I waited 3 hours for my 2 simple questions to elicit so much judgment for not being able to figure them out on my own. The unemployment office is much friendlier but can only help so much (which is not very much) with Disability claims. I just feel like it is cruel to talk down to people who likely commuted long distances than waited several hours to ask their question. If we knew who else to go to, then I don't think any of us would go here anymore. read more

All the staff here are very professional and helpful. Wait times are usually not that bad. read more

What's the use of having EDD offices if everything just ends up in Sacramento anyway? Total waste of time coming here. The staff can't really help, and the one who assisted me clearly had no idea what to do. People come to EDD already going through serious hardship -- losing jobs, caring for family, struggling financially -- and instead of getting help, we get more stress and confusion. It's heartbreaking. EDD is supposed to be part of the solution, not part of the problem. If EDD really wants good reviews and public trust, they need to train their staff properly and give local offices the power to actually help people, not just pass the blame to Sacramento. read more

First, answer the phones.... Respond to messages. You denied me saying I work for prophet after having major brain surgery and I pay-into EDD as a realtor. I wasn't fired I had a brain tumor which left me unable to work. YOU MUST DO BETTER as a whole. Put yourself in our shoes. I appealed the decision and now I get no updates and still cant reach anyone. I have all my earnings from 2024-2025 and NO WAY TO UPLOAD documents. read more

I've been to the office several times recently, and it has been less painful than anticipated. Going through disability insurance can be VERY stressful and overwhelming. The simple fact that you need to come here, or deal with EDD in general, likely means you're facing some difficult times, and for that I say, "I hope whatever you're going through gets better, and it will. Although it's scary, and feels like the odds are stacked against you, you will get through this. Ask questions, follow through, and know I'm rooting for you!". My best advice is to show up early, head to suite #300, and wait in line. They run a pretty tight ship in the office (no drinks, I believe no pics and definitely no video), but it's all in effort to get you in and out as soon as possible. Don't bother wasting your time on the phone waiting for the State Disability Office (the 800 number attached to this business does not connect you to the local office at this address), instead come here first-thing in the morning and you should find some relief. Thank you to the workers here! I know you're going through a tough time, but I ask that you please try to be considerate of the workers here; by no fault of their own, they are often the targets of understandable frustration caused by an imperfect system. I too get frustrated when dealing with systematic bureaucracy, but when I do, I do my best to vocalize to the reps that my displeasure and frustration is not aimed at them, but the system itself. Be kind and good luck! read more

Long wait, couldn't answer simple questions. The majority of people there are people that have been having problems with EDD, timely processing of payments, fixing errors EDD made, not paying enough etc. I went in because I had some questions on why my information wasn't matching their records, nope could not get a straight answer and was told in person my records did match what they had in the computer. Went in with my application ready to file it in person, nope they mail it to Sacramento. Complete was of time and just another buearacracy that takes money from my check every week like clockwork but can't provide me with the service I paid for. read more

They have some great people working at the disability office, the issue is they need a bigger office. They are understaffed and it would be much better stress wise on the employees and customers/disabled with more help. They did open 1 more window but they need about 3-5 more to make it efficient. The employees do their best but you can tell they can get overwhelmed. They are very nice but it needs to be more efficient on both sides. read more

The good: People working there genuinely seemed they are trying to help. The bad: It was a waste of time. The experience: I submitted my PFL application online and I confirmed over the phone that my application was received and pending processing on 1/13. I wanted to go in-person to see if it can be processed in person since it's been a while. I got there 10 min before it opened and there was already a line of approx 20 people. I was able to get checked in and received a ticket number, #627, 15 minutes after it opened. The front desk person asks you for your cell number so you can get notified when you're next. Once I gave her my cell number, I asked for my number to be repeated to confirm it was noted correctly and it was. All the seats inside were taken. The security guard did not allow people to wait in the hallway and asked folks to wait outside. I took a 45 min stroll outside and never received a text. I went inside to check my position in the queue. The digital display showing the queue position showed "0" so that was not helpful. A guy from inside the office yelled "number 640" and that's when I found out my number was already called. I went to the front desk to bring the issue of not being notified over text and if I can be helped next. The lady apologized and was confused as to why the status of my visit was marked "done" on her end even though I was never helped. She directed me to the guy yelling out the numbers and he took me in immediately. He confirmed for me that my application was received and being processed. I asked if anything can be done to expedite it since it's been a while and he told me all I can do is wait. He told me he could not do anything and to just wait and check online and that I should receive an update this week. I asked what to do if I don't hear anything by this week to which he responds "sorry all you can do is wait and be patient". So that's that: an hour and a half I'll never get back. Good luck to all those in the same boat. read more

Been here twice within the last 3 months. Trying to call the 800 number is absolutely useless no matter what time you call they've already reached max people waiting in line. Customer service in the office is nice. They do what they can. They have limited access to paid family leave info but can have someone call you. Both times I was in and out in less than an hour. The security guards are not nice by any means. Pretty sure they don't like their jobs so be warned no drinks or food allowed and if you get a call you cannot simply step into the hallway they want you to go the first floor lobby if not they'll yell at you. (This did not happen to me but I witnessed it happen to another lady that was waiting). read more

I was denied PFL for my new born. The phone agents told me to get bent. And I was turned away at the door for assistance.

Place is always packed, I advise you get here early before they even open... if not you're going to be stuck for at least 2 hours... but hey there's a shopping center near by with Starbucks and jersey mikes to kill time Also customer service has always been excellent even though there's a never ending line read more

Im sorry to those who gotta go here, My disability aquiantence and I went in. The accessibility glass heavy doors were tough independently. Could not figure out if there was a button. Theres a elevator and stairs easy to access straight from the front doors. There was a security gaurd guiding people into the waiting room and check in on third floor. Kept telling people to move forward, it is crowded, stuffy, and lots of people sitting. Two short counters for check in and a tall one. No one can wait in hallways, security gaurd said we could wait in car and some did but then eventually came in to talk to check in people who pretty much said not to, when they announced they had called their names multiple times. And to go wait again. The check in people are not the nicest, and it may take a hour till you are seen or called. Someone took a counter for like thirty minutes. Its slow. Bland. Cramped. read more

Calif EDD is about as solid, as the male medical problem, that has one less D in it. I've been paying Calif taxes and into the SDI system for 50 yrs. I've used benefits once during that time (6 months unemployment in 1985). I've been waiting 2-1/2 months for my first FMLA check. I've depleted my rainy day funds and have returned to work. I was warned by the staff at the Lightwave Ave location, to expect significant delays. My guess is that Calif is scrutinizing claims very carefully, after being defrauded for millions during the pandemic. The staff at this location were nice enough, but they told me there are major limitations on how much they can accomplish. Having experienced government bureaucracy first hand, during my military service, the ineptitude of this state agency is next level. I will report to the office tomorrow for my 4th visit, since as others have reported, EDD phone service is nonexistent. Our state is a train wreck. read more

I had no issue at all at this office. They actually opened earlier than advertised. I was 3rd in line and in and out within 10min. I went on a Monday 1st thing in the morning. As long as you have required paperwork you should have no issues. The representative that helped was also very nice and answered all my questions. I was paid my back pay the following day. Now if I had to give a review for EDD/DISABILITY for their 1-800 #, it would definitely be zero stars! Absolutely ridiculous! I definitely suggest going directly to the office. No appt necessary. read more

folks. please do not give up hope. do not call the edd office. instead what i did was to come up here in person with documents. (bring copies of your documents (fed express office off "h" st chula vista is great for copies from your phone, ect) come early. have to give gratitude to monica who helped me when i wasnt n paid and not able to get it corrected on line. (just come here) was fixed in 10 minutes. god bless everyone. thank u edd/monica read more

I've called the state number 5+ times and I'm usually greeted with "too many calls to help you - goodbye". I decided to just go in since this location was so close. I came in at 3pm and I was seen around 3:30 after ten-ish people were in front of me and 3 people manning the desks. I was definitely helped but will need to go back in and chill in this random room in this unassuming building because of bureaucratic nonsense. At least it's close! read more

I submitted all my paperwork for disability on July 25th. I had my surgery on July 31. It's now September 2nd and I still have not been paid. I have called 5+ times a day every day since August 14th. I have submitted two requests for an update on my payment, and haven't received one. They say it takes a maximum of 3 weeks to receive a payment. It has been 35 days without a payment. I have a life I need to live and I cannot do it without money. It's absolutely unacceptable to have 0 support from the state disability office. read more

Going into the office is the only way to receive efficient service. After 4 weeks of unnecessary back and forth with the phone agents, when you can actually get through, I decided to just brave the storm and go into the office. I was in and out in less than 45 minutes. The staff there were friendly, helpful, and resolved my issue within 5 minutes. I suggest no matter what, getting your claim started/info uploaded online first, so that you can helped faster and going into the office if you can't get through by phone or need additional assistance. read more

Should have come here sooner. Excellent service after wasting countless hours trying to get someone on the phone. Was here less than 30 min & received resolution to my issue read more

Do not bother calling. You will never get through. Save yourself the stress and go in person. I went to this office twice in the past week. Friday 6/21/24 1:00pm- Waited in line with about 15 people ahead of me. The line moved fast. Once you get to the window you take a number and sit. I waited for about 50 minutes. In total I was in and out in 1 hour. Monday 6/24/24 1:00pm- No line. In and out in 30 minutes. Both times the people who assisted me were very patient and helpful. They were able to quickly resolve my issue once I was helped and I was paid within 24 hours. Tips: Sign up for direct deposit online to get paid fast. Parking is easily available right in front of the building. Office is on the 3rd floor. No food or drinks. No phone calls. Trade your I.D. for the restroom key. read more

My visit here was worth it. The lines moved quickly and I got the answers I was trying to get. Don't even bother wasting your time calling. Just go in if you can. read more

Helpful and informative.. It can get crowded but line moves fairly quickly. I spoke with Teresa and she's kind and helpful .

Very efficient and professional office the only office location you can rely to. You cannot EDD on the phone but this office is the only place you got. read more

Very good experience I only had to wait 10 to 15 minutes. Of course I did arrive about 20 minutes before they opened and I was the third person in line. Spoke to the person at the window for about five minutes and got all the information I needed the individual was very helpful and kind. by the time I left at eight thirtyish the waiting room was full, so definitely recommend getting there as early as you can preferably before they open. read more

I've been off work since 9/11 and applied for disability. It is now 11/10, but I still have not gotten paid. I've now gotten 3 eye surgeries per my Dr. I can't go back to work. All my bills are backed up, and they are about to shut my sdge off. Barely any food in the house. I called the 800 every day but can not get through to anyone. I'm not sure if I'm gonna get paid or what going on. All I know is that due to my surgeries, I can not work. I have to deal with the pain from the surgeries and also the stress from my bills piling up on me. I don't even know how to explain all this to my son, especially with the food situation. I've been to the office twice already and they are all really nice there but couldn't help me. I will go in again on Tuesday to talk to them again. There is no point in calling. As I'm feeling depressed going through all this is not good at all. read more

The younger gentleman here that helped me was great! Got everything processed immediately. I 1000% recommend coming in person to get your stuff done versus calling and being on hold for hours or hearing "too many calls ahead of you, call back at a later time". I was in and out in an hour. The security guards could've been a little nicer but it seemed like they were just itching to go home after a long day. read more

Our government doesn't care about us. Can't get through phone can't get help online can't get through line on Hedding. Our government has endless ways of taking our money however giving us our money we paid into - rude and so many excuses...they delay benefits don't adhere to no 7-14 day window. We've been waiting for two months , do they care you have no money for rent, groceries, gas, electricity... ABSOLUTELY NOT! Why do we have outdated equipment in our most needed government organization? Our politicians sitting in office don't miss a check or health benefits because of tax payers. So stressful so disheartening no accountability from our government leadership! read more

Arrived 4:10 pm done by 4:45 pm. Thanks to wonderful lady who help me. She was so nice and very helpful with my problem. Sitting in waiting room for my number to be call all of the ladies taking care of others were nice as well. Just looking and hearing the reactions from the individuals they were talking care of. The short time I spent was much shorter, helpful, issues solved than being on phone on hold for hours. So appreciative to lady who helped me. Security guards were very nice and making sure to call next number to be seen A pleasant experience Today. Thank you!!!!! read more

In and out in minutes with kind and exceptional help! Thanks, I really appreciate the help :)

It's located on the 3rd floor, suite 300. You write your name down on the sheet and the security ppl give you a ticket number. I've never had an issue with getting paid until now, so this was my first visit here. Got there at 10:30am on a Thursday and waited about an hour and 20 min before my name was called. Took the lady about 5 min to resolve my pending claim. Told me that I'd get paid the next day or on Monday. I ended up get paid that evening. read more

Only way to communicate with disability is to go there. Trying to call is a waste of time. And waiting on a response through the website takes up to two weeks. read more

They don't answer the phone and the waiting time is ridiculous, bad service.if I need to ask a question I have to drive all the way to this location and wait long time and ask question. read more

Remember: This office deals with unhappy, frustrated, people all day. They manage to smile and honestly care. For me every time they're super thoughtful, knowledgeable, polite. stop! Thank them and smile to the person helping you. They're there even during COVID-19, let them know you appreciate them. read more

What a joke. I had hip replacement surgery a month ago. I filed the day of surgery. No payment, no answers, nobody answers a phone. Nothing period. The only info I can get is "pending" Well that doesn't work when you haven't had any income for a month ! I'm going to have to go to the office in my handicapped condition just to get this sorted out ! It's beyond ridiculous how inept these government employees are. They sure don't have a problem taking the funds from my paycheck quickly. When it's time to get some your benefits back Gavin Newsom's California drags their feet on giving back what you deserve ! read more

This is my 2nd time having to go into the office to get things sorted out. I recommend getting there before 8am. My husband and I got there around 7:30 and we were 9th in line. By 8 we were let in and from there the process was pretty fast. The security guards were very nice and on it. The lady we spoke to was very helpful and thankfully we were able to finally get things figured out. Turns out it was my Doctor that was causing all of the unnecessary delays. We were done by 8:30. read more

I had a horable situation with the San Diego County Fair elegaly terminating me. After coming to my senses and pulling myself out of the WHY ME'S, I filed for unemployment with the edd through there website. My experience with this claim has been good, and it relieved allot of the stress I was feeling. I was terminated for something that had absolutely nothing to do with my job. The edd helped me get back up ( I won my case ) They also help emencely with assisting you with your efforts to re-employ. The edd has a web site called caljobs.gov which is extremely helpful with your job searches. Anyone can use the site with there job searching needs. This is the first time I have won a case with the edd. I must say, if you have a legitimate claim ,the edd is there to help you recover it. read more

The staff at the windows were very helpful and polite. The place was kind of packed when I arrived around 0830 but the staff was pretty quick and I waited only thirty minutes. The only problem are the two security guards sitting by the door and instructing people to sign in. They are rude and really don't do anything but sit and talk with each other. One was constantly on his phone. An elderly lady had trouble with the key to the bathroom I guess getting it out of the keyhole and when she asked for help from the security guards all they did was motioned her to wiggle the key instead of getting out of their chairs and helping her. When I left I looked at them and said "You two don't work so hard." read more