Positive Banking Experience at Wells Fargo Kannapolis Branch…read moreMy wife, daughter, and I visited the Kannapolis branch this morning with the purpose of adding my daughter to our account so she would have access to our safe deposit box. Upon arrival, we were greeted by the teller, Sarah, who was kindly helpful in directing us to the banker, Gage Jackson. We had already scheduled an appointment with Gage, which made the process efficient and seamless. Both Sarah and Gage demonstrated a personable and professional approach throughout our visit. Their friendly demeanor and attentive service made us feel genuinely valued as customers. Gage patiently and clearly explained the required forms, ensuring that everything was easy to understand. As a 30-year Army veteran, retired colonel, and former high school history teacher, I was particularly impressed by Gage's knowledge and his excellent communication skills. I wholeheartedly and unreservedly recommend this branch and its personnel to the banking public.

The drive thru moves quickly here. They usually have three lanes open. This is a busy WF branch…read more The employees have always been nice and helpful to me. They have a 24 hour ATM located behind the bank.

When it comes to customer service, Uwharrie Bank has a lot going for it. The tellers are…read moreexceptionally friendly, remembering your name after just a few visits, while still maintaining professionalism. Caitlin B. is especially good at her job, always working with efficiency and good humor. There is NEVER a wait at Uwharrie, whether at the drive-thru or at the teller. Also, when my debit card was stolen, I had a new one in-hand two days later, without even entering a branch to report the theft, activate the card, or set up my pin. One of the reasons I use Uwharrie Bank is their commitment to the community. The bank is always sponsoring events and supporting local initiatives--support local so your money stays local!! Uwharrie Bank is a North Carolina Bank, and it only has one location in Concord, which obviously gets frustrating when you are across town. Additionally, the location is not open on Saturdays (although they have extended Friday hours which is helpful). None of this is surprising for a local bank, but it is the reason why I gave Uwharrie Bank four stars.

The customer service at this bank is second to none! They really strive to provide a service to…read morethis community. The tellers are friendly and call you by your first name and are very knowledgeable. The customer service representatives also do a great job. They look for irregularities among your accounts and personally contact you if they foresee a problem. They have really good mortgage rates and assist you with obtaining a loan.

This was my very first time coming to this bank. It is located right across from Southpark mall…read more It's a very nice bank, and as soon as you walk in, you are greeted by all friendly staff members. There was no line when I arrived and was immediately seen. What I needed did take a bit longer as they had to do some verifications, but everyone was patient and apologizing for the wait, which was no problem for me. They have a grand staircase right in the front and decorated already for the Christmas holidays. This was the first bank that looked upscale and gave a very different bank vibe than most of the other banks. It's definitely an experience for sure.

This branch goes above and beyond. Everyone in TowneBank is wonderful and provides excellent…read moreoutstanding customer service. The branch manager, Soumaya is amazing and always has my best interest at heart. I highly recommend the Carnegie branch at South Park.

Not only is this bank beautiful, but also the staff is friendly and the fees are low to…read morenon-existent. I am a huge fan. It feels like you have stepped back in time (to a simpler and friendlier time). The decorations are opulent and ornate, yet warm and welcoming. I currently have one account with them and I'm thinking of switching several others. If you live or work in the area, you should definitely consider banking here. They make you feel like family and they don't nickel and dime you like the major chains.

This is a small community bank. Everyone is extremely helpful. No you don't get all the perks of…read morebig box banks BUT they have lots of programs that you can benefit from if you are new to starting your business or just need some insight.

Very nice bank! The people remember you and greet you with a smile. I wish they had ATMs in other…read morelocations.

WARNING!! First Citizens Bank website is NOT secure! I tried to log in to my account on my…read morelaptop. The site asked for User ID and Password. I entered this and then it asked for my phone number. I entered my phone number and a message popped up saying "we are calling you. Answer your phone." I was getting a call from Glendora, California. I answered and a man with a strong accent said he was calling from bank security about suspicious activity in my account. I hung up and called my closest branch and told them what happened. They told me to bring my laptop to the branch to show them my log in screen. I carry my laptop to the branch but it showed no internet connection. They said they don't have WI Fi! Why did they have me bring my laptop in? They then said I need to take the laptop to Best Buy to clean it. They locked me out of my account. I drove to Best Buy and the young woman said that it would be $250 to clean my two week old laptop but after hearing what happened, she said this is totally the fault of the bank for not keeping their log in screen secure. I called the branch and was told they would call me back. No call. The customer service number tells me they cannot let me access my account until I have my laptop cleaned. THEN, my phone rings and it is Glendora again. I told the man that my branch is working on the problem. He became very hostile and said "Your branch can do nothing! We are Headquarters! We control your account!" I hung up. So, I cannot access my account because First Citizens cannot keep their login screen secure. I am NOT paying $250 to get my laptop repaired due to First Citizens incompetence!

I just had to take a moment to reach out and compliment Yvette for taking the time to call me and…read morestraighten out a payment that I processed from a wrong account while in the process of switching accounts. She caught the error while it was still pending, and saved me a lot of stress. It is rare to see a bank provide this sort of individualized customer service these days. I am incredibly grateful. My sincerest thanks for going above and beyond!!!

Been with this bank for over 20 years and they have always taken great care of me with speedy and…read morerespectful service not to mention the music they play is always a great vibe

NewDominion Bank is a great community partner. Not only do they support us and our nonprofit…read moreclients they also go the extra mile to ensure event attendees have a wonderful tim.

NewDominion Bank is great to work with personally and professionally! I love every teller knows us…read morethe second we walk in the door. It's always seamless and friendly.