This bank has difficulty remembering that without their customers they would not be in business…read more We have been with this bank for 25 years and through the years we have watched amazing managers and staff leave and be replaced by some very rude and arrogant people. They do not respect privacy by leaving office doors open allowing everyone to hear other customers business. We went to deposit a large closing check drawn on Truist into our account and withdraw funds. The response was, what are you going to use the money for, with a jack o lantern smirk. When we told him what we use the money for was none of his business, it put a bigger smirk on his face. He went into a big speech as to why they do it. Finally, I told him I have stage 4 cancer and if I wanted to give it all away it was none of their business. I was then told it would take 2 weeks to clear and 3 weeks to be able to draw from. When we told him it was unexceptable he said we would have better luck at Truist with a smirk. I asked him if he thought this was funny. Jason of the Oak Ridge office snickered. At that point, we decided to leave the arrogance and insulting abuse. We went to Truist, who treated us with the utmost respect. Our funds will be available in 2weeks. In conclusion, the Bank of Oak Ridge is a very small fish appearing to struggle in today's world. We have decided to move to a national bank.

I have been with bank of oak ridge more than twenty years. I have always received Great friendly…read moreservice. Jason Miller was very helpful today when he helped me resolve a possible identity theft because someone had out there had gotten my SS#.

Location, friendly staff and efficient. No complaints…read more I'm not a regular customer or anything I just have been through a drive-through a couple times to cash a check, the people are friendly enough that it would make me consider opening an account here at some point in the future if I ever needed to.

Ive been banking with Pinnacle for many years now, actually, since they were Bank of North…read moreCarolina. When looking for a bank to use specifically for my art sales, I found they were the only bank in the area that offered a free "small business checking" account. All the other banks had a lot of fees associated with their small business accounts so that is why I went with this bank. When I visit, they always are happy to see me greeting me as I walk in and are pleasant to deal with. Their locations always have convenient drive up ATMs. My only complaint about the account is that they do not offer interest on checking accounts. But if you are looking for a business banking account, check them out for sure!

I have just become a Bank of Oak Ridge customer and I really can tell a difference in how they work…read morewith their customers. Got tired of getting run over by the other bank and they never offered me a water. And I was just kinda done with their so called customer service.

I go to this branch because it's closest to me. Over the course of 4 years their customer service…read morehas not improved. Idky, it could be because the tellers are bored out of their minds. The New Garden Branch isn't much better but at least the tellers do say hello. Thank you for responding. You should be able to find me by my account or shareholder information.

This is a terrific back. I've been a customer since the branch opened in Summerfield. They have…read moreALWAYS been pleasant, helpful, not hurried. When there were mistakes - usually by me, but some by the bank. These were handled cheerfully and promptly. It is a pleasure to bank with them

If you are a regular person relying on this institution, be prepared to be completely mistreated…read moreand treated as if you don't matter in the slightest. This bank operates with a total absence of accountability. The moment you experience a systemic error or an account issue, they will subject you to a never-ending loop of frustration, passing you from department to department with absolute disregard for your time. No one takes ownership, no one provides a resolution, and you will just get pushed around indefinitely. It has become painfully clear that the only way to get a single shred of actual customer service or executive escalation here is if you have money. Then they treat you like you are their best friend. To anyone considering putting their hard-earned money here: look elsewhere. Seriously, there are better banks that have more consistency in how they treat their customers. They love to boast about all their positive reviews rather than fix systemic issues. This place is a total failure of basic operational integrity, and they do not value long-term customers whatsoever. I've been with them 20 years. After my current issue gets resolved I want nothing to do with this incompetent bank. Avoid at all costs. Also, the only way to get any real answers is to leave a bad review, as they don't pay attention to literally anything else. What a stuck up business. Posting only the good and ignoring the complaints or sweeping them under the rug.

This is a full service hometown bank. The…read more This is a full service hometown bank. The team at Bank of Oak Ridge is always welcoming and responsive to customer needs. They even offer insurance services. I've been using this bank for over 15 years and have been completely satisfied.

This isn't my bank, but I stopped in here to complete a private car sale transaction since the…read moreother party banks here. The teller, who is a notary public, greeted them by name and walked us through the process of a title transfer. They notorized the title and sent us on our way with a warm smile. If we lived in Midway, I would definitely use this branch.

I'm pretty sure I'm spelling her name wrong. Ms. Addy was…read moreextremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review. I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind. Anyone can cash a check but very few people can make a visit pleasant. The Stratford Review Absolutely horrible and unknowledgeable employees in the Drive-Thru. I was aware that there was a $10 fee to cash my paycheck from my employer at Hawks Florist, because I'm not a member.. that wasn't the issue we had. I have been cashing checks since February from the same employer. However the woman in the Drive-Thru all well knowing it was a business account, preceded to call my now disgruntled ex employer.. she then came back and said she couldn't cash it, it was over the maximum.. #1.. if you were trained properly you would have looked at the check and have made that decision when first receiving it. However the maximum for all first national Banks between Charlotte, Greensboro and Winston-Salem verified there is a $800 maximum. My check was $454. The woman then said 'do you not have a bank you can do this with"... I knew that she was being prejudiced after calling my previous employer and my previous employer trying to make my life a little more difficult. That the woman in the Drive-Thru made up a lie hoping that I would not follow through with verification. I ended up cashing out my check with the very friendly people at the Arcadia branch. I then called the Stratford branch manager and gave her all the information over the phone where she verified it was a business check. I explained to her that we told the woman in the Drive-Thru it is a business check and it was clearly stated on the check the name of the business. She also called the business to verify.. The branch manager Stacy Waldrup (SP) then place me on a hold for a brief moment. When she returned instead of apologizing for the lack of knowledge or prejudice that was bestowed upon me in the Drive-Thru from the drive-thru employee, she proceeded to do damage control and made an excuse that the woman in the Drive-Thru had no idea it was a business account...... The entire branch is not a great experience from the drive-thru all the way up to the branch manager. I will definitely be placing this review on Yelp as well and letting everyone else know not to come to this branch.. the two stars precedes itself very well.