Location, friendly staff and efficient. No complaints…read more I'm not a regular customer or anything I just have been through a drive-through a couple times to cash a check, the people are friendly enough that it would make me consider opening an account here at some point in the future if I ever needed to.

Ive been banking with Pinnacle for many years now, actually, since they were Bank of North…read moreCarolina. When looking for a bank to use specifically for my art sales, I found they were the only bank in the area that offered a free "small business checking" account. All the other banks had a lot of fees associated with their small business accounts so that is why I went with this bank. When I visit, they always are happy to see me greeting me as I walk in and are pleasant to deal with. Their locations always have convenient drive up ATMs. My only complaint about the account is that they do not offer interest on checking accounts. But if you are looking for a business banking account, check them out for sure!

I go to this branch because it's closest to me. Over the course of 4 years their customer service…read morehas not improved. Idky, it could be because the tellers are bored out of their minds. The New Garden Branch isn't much better but at least the tellers do say hello. Thank you for responding. You should be able to find me by my account or shareholder information.

This is a terrific back. I've been a customer since the branch opened in Summerfield. They have…read moreALWAYS been pleasant, helpful, not hurried. When there were mistakes - usually by me, but some by the bank. These were handled cheerfully and promptly. It is a pleasure to bank with them

They made getting a mortgage super easy! Great communication, friendly staff! Finally a bank that…read moreactually delivers on their promises! I recommend American National over any other lender in Winston Salem.

............ I had the worse experience ever with American…read moreNational Bank. I called for information on my mortgage, and a lady name Sarah answer my call. After giving her my loan number she said that she could not help me with my concerns at all. I've never had problems in the past with ANB regarding questions about my loan etc, however today I am very upset and disappointed in how this lady treated me and in her complete disregard for my concerns. If you can't give great customer service and do not know how to listen to your customers, then you should not work answering phones or interacting with the public. Sarah acted as if I was bothering her or asking her for a favor. After a few moments on the phone with her, she disconnected our call. It was extremely frustrating speaking with this person. Of course I had to call back to get my business taken care of but Sarah answered the phone again. I explained to her that i did not want to talk to her at all. (Not that she cared) Today was by far the worst customer service I've ever had.

Very helpful when setting up new accounts. Continue to impress with great service. Efficient staff.read more

This isn't my bank, but I stopped in here to complete a private car sale transaction since the…read moreother party banks here. The teller, who is a notary public, greeted them by name and walked us through the process of a title transfer. They notorized the title and sent us on our way with a warm smile. If we lived in Midway, I would definitely use this branch.

I'm pretty sure I'm spelling her name wrong. Ms. Addy was…read moreextremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review. I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind. Anyone can cash a check but very few people can make a visit pleasant. The Stratford Review Absolutely horrible and unknowledgeable employees in the Drive-Thru. I was aware that there was a $10 fee to cash my paycheck from my employer at Hawks Florist, because I'm not a member.. that wasn't the issue we had. I have been cashing checks since February from the same employer. However the woman in the Drive-Thru all well knowing it was a business account, preceded to call my now disgruntled ex employer.. she then came back and said she couldn't cash it, it was over the maximum.. #1.. if you were trained properly you would have looked at the check and have made that decision when first receiving it. However the maximum for all first national Banks between Charlotte, Greensboro and Winston-Salem verified there is a $800 maximum. My check was $454. The woman then said 'do you not have a bank you can do this with"... I knew that she was being prejudiced after calling my previous employer and my previous employer trying to make my life a little more difficult. That the woman in the Drive-Thru made up a lie hoping that I would not follow through with verification. I ended up cashing out my check with the very friendly people at the Arcadia branch. I then called the Stratford branch manager and gave her all the information over the phone where she verified it was a business check. I explained to her that we told the woman in the Drive-Thru it is a business check and it was clearly stated on the check the name of the business. She also called the business to verify.. The branch manager Stacy Waldrup (SP) then place me on a hold for a brief moment. When she returned instead of apologizing for the lack of knowledge or prejudice that was bestowed upon me in the Drive-Thru from the drive-thru employee, she proceeded to do damage control and made an excuse that the woman in the Drive-Thru had no idea it was a business account...... The entire branch is not a great experience from the drive-thru all the way up to the branch manager. I will definitely be placing this review on Yelp as well and letting everyone else know not to come to this branch.. the two stars precedes itself very well.

Best Credit Union in the State I've lived in four different areas of North Carolina had 8 cars 4…read moremortgages with SECU never had a single issue with NCSECU

I have just become a Bank of Oak Ridge customer and I really can tell a difference in how they work…read morewith their customers. Got tired of getting run over by the other bank and they never offered me a water. And I was just kinda done with their so called customer service.