SECU Call Center employee (employee # 42778 who goes by the name "Kristy") refused to assist in…read moresecuring the debit card of an army soldier who is serving overseas for our country and its citizens. This is completely despicable, and my entire family will be closing our accounts which we have had for 30+ years. Shame on you Kristy and shame on you SECU.

If you can become a member, Do It. Hands down SECU is the best place for your Money Matters. They…read moreoffer many services that are no cost to the members and they have locations all over. I mean all over, I travel NC allot and I have always seen a SECU , well most of the time, in the city I was in. I was always greeted with friendly service and a smile from the employees here.

This was probably the worst location I've ever been to. The parking is horrendous - especially ion…read moreSaturday! My husband needed a new debit card & this location was close to where we were. He rode around the entire building & there was nowhere to park. There were people parking in the fire lanes just to run in before they closed. He was able to finally find a spot minutes before they closed & he was able to get his debit card. So, I guess the headache was worth it for him. I will never come back to this location no matter what day of the week it is. The parking issue truly gave me a headache.

8.5 percent on a car loan? THAT NEEDS IMPROVEMENT. My husband has always been in the 800's. They…read moretold him he had a score of 720?? What??

Update 2025: This…read morelocation used to be good and helpful but this past year has taken 180 degree and little faith. Not sure what happened with the Manager, Mark, but sadly turnover with staff. Yet, you keep Seth? Arrogant and cocky does not know banking and tells customers the wrong information and I even have it written down what he said! Seth ... shame on you! To daringly hold my 401k rollover check in your fingers daring to ask me if I still want it to be deposited! You should not give anyone financial advice as you are not competent whatsoever and to call out and the branch has no one else to assist? What? A poor excuse to call out and you do not look professional to handle large accounts and you are not investment savvy and to speak to me as to put me on a budget or allowance.....you are clueless! Mind your own manners and stop being disrespectful to account holders. As an account holder, you have lost my investment accounts and I will close the remainder of them based on the interactions this year. Next person that needs a personality makeover for customer service is Michelle. She is useless and my time is valuable, yet she spoke to me with blatant disregard and no respect. Fortunately NFCU 800# is helpful and aware of serious account services mismanagement at this local branch. I avoid whenever possible. I still have another bank so I can still manage liquidity. There are a very slim handful of helpful tellers. I do agree that staffing and coverage should be better. Whoever determines NFCU interest rates are terrible as I had to transfer investments to other banks offering greater than 5% interest when they change rates at the drop of a hat! The government has kept rates consistent only recently dropping .25%....I cannot wait to have my account make money with another firm!!!

R joy the staff At this bank, they make me feel like we're friends I just wish there was a closer…read morebranch closer to my house.

Using the drive through here. But all the SECU's that I have been to and went inside are fantastic…read more I am always greeted when I enter with a cheerful hello and a smile. They also have the best service on checking and savings. If you need more financial info they have specialists to assist you. The SECU is your best bet, I have had it with Banks. They are all over the state, very convenient.

I sat in the line for 20 minutes to put some money in the bank. I could have been sleeping because…read morei have a migraine but instead your workers were giving me a migraine. I would not recommend coming to this bank, just keep your money.

We wanted to move away from the BIG banks and after some research, Towne Bank seemed to fit the…read morebill. We made an appt to open a new account. Our banker, Christine was absolutely fabulous !! Friendly and helpful - you could not ask for anything more. We opened the account quite easily. The tellers, there were 2, were so friendly. It was great to see their smiling faces. I will set up online banking and who knows -- maybe this will be our ONLY bank sometimes soon. Stop by and see them -- you will be glad you did !!!

Have been a KS customer for close to 20 years. No ridiculous fees! An actual person answers the…read morephone and they offer such personal attention. Highly recommend!!

If I could give this bank a negative star I would. The absolute worst experience with a banking…read moreinstitution I have ever had. First, the "front" of the bank is locked and you have to go around to the back to go inside. Second, they are slooooow and incompetent. I went in to this branch to open a simple checking account and ended up being there for nearly an hour. Elizabeth needed assistance a number of times to only realize she forgot to put an "x" in a box then proceeded to take my driver's license and SS card to the teller's window area where she put together my packet of info and never returned back to her office where I sat waiting. I came out to see where she went and she was assisting a drive-thru customer. She handed me the packet and we exchanged some friendly conversation and I was then on my way. A few hours later I arrive at a new Dr appt and reached in my wallet for ID and it was gone. I look and see KS bank left a VM on my phone stating they have my ID and SS card. Wasnt able to see the Dr without my ID so I drive to KS Bank to get card. One month later, I still do not have my new debit card so I go to the branch to see what happened. I am met at the door with Elizabeth putting up an "out to lunch" sign. We have a brief conversation where she explains away their "glitch" in the system and I am not believing it. I call to address the matter with management stating we arent getting off on a good foot here but wanted them to be aware of the issues. I received a call later in the evening from the bank manager stating that since I was having a bad experience, she went ahead and closed my account and would mail a certified check out with my funds. A week later, I received a call from the branch stating they decided not to mail the check and I needed to come to the bank for my funds. I am beginning to think this bank is going to hold my money hostage. Going there now. Will update review later.

I've been a member since 1996 or 97 old enough to have an account and I am really sadden how…read morehorrible it is and difficult to manage money at these banks. Well's Fargo you can deposit money from  your phone, SECU will not let you! Our main request ended up an employee not telling the whole truth about a loan, at the end we looked like fools calling everyday about what's going on.   My husband and I got approved for a loan, and we did it on line.  Kelsey was awesome!  She told us everything we needed to know.  When it was time to sign we had to go to the bank.  We choose this bank off of 50, because it's closer to our house.  We meet with Jamie on Thursday at 10am she was nice at the time while we we're signing the paperwork.  At the end she told my husband and I that in 3 days the money will transfer and that we could call on Monday to make the first transfer over.   Monday rolled around and the gentleman who answered the phone said that Jamie said our money wouldn't be in until Wednesday?!  Friday is the first day, Monday is the Second, and Tuesday is the third day.  So of course when we called Monday (as she said to do), it mad me and my husband look like all I wanted was the money!  My husband is the witness to her saying this too.  Then that gentleman who answered the phone said to call again today, so we did and again Jamie is talking to us like we should have known this!  No one seems to tell us the full truth and it makes me (the customer) look like a greedy person.   I'm tired of having people tell me one thing and in the end make me look like I don't know what I'm doing.  In the long run SECU employees do not know what they say, and need a lot more practice. This is NOT customer service!

As I have said, SEC is the place to put you money. They have locations all over the state and…read morefriendly people working for them. Every time I have went inside, I was always greeted by someone with a friendly smile.