I just want to start by saying what a Blessing it was that I found Scott B at Cleveland Insurance…read moreBrokers. I initally tried getting a quote through an independent national broker and not only was the process a nightmare but the pricing and coverages for my older property in Cleveland were just horrendous. After calling Scottt at CIB I found him to be super down to Earth, helpful and attentive. Being an out of state investor comes with it's own challenges but finding someone local who knows what markets to shop find me better coverage at a lower price. I was just ecstatic. Not only that, but I'm one of those annoying customers that has to question and understand everything and he was patient and helpful through the whole process. I'm super grateful I got connected with him and plan on only coming here for any purchases I have in the future. Thank you!

Highly recommend! My boyfriend and I worked with Scott, he helped us to meet our goal of finding…read moregood insurance for our new car. We really appreciated his knowledge and approachability. The cost of the new insurance is less than what we had been paying and includes far more benefits.

Rhonda Colvin here, I've been a very satisfied customer over 3 years. Mo & Cherrie gives…read moreoutstanding customer service! They are truly the best, when my previous insurer dropped out Cherie covered the payment for me til the next day! Classic! She's also very professional and makes sure you understand everything, love you guys!

Customer service they go out of the way to help you and are very polite and easy to work with I can…read moreappreciate the service not pushy

Evan is phenomenal! Evan provided me the best most professional quality service anyone can ask…read morefor.. Evans, expertise & relentless negotiation skills landed me thousands more than what the low ball insurance company were offering. HIGHLY RECOMMENDED! Don't miss out when in doubt check Evan out & find out for yourself what he's really all about.. Excellent quality service at your fingertips call today!

Needed an evaluation and estimate done and was extremely pleased with the results and how thorough…read moreand fast he completed the service. Would definitely refer if needed.

I had a car accident and totaled my car couple weeks ago. Lindsay made it like a seamless process…read moreto get my claim started and get me through the claim process as I've never experienced this before. I've already received payment for my totaled car and it will be paid off within the week Great agency would totally recommend

Annie was extremely helpful and explained every aspect of my auto policy. Would definitely…read morerecommend to my friends.

Thanks for all your help! I have never had to contact you for an error in my policy. Customer…read moreservice is great,

I gave this business 1 star because someone answered the phone. After that it went downhill…read morequickly.On 9/17/20 @ 3:21 pm I made a phone call to this Cleveland business. I called from New York City and as soon as the woman agent who answered the call heard that she became rude, condescending, and eventually hung up on me. She became impatient when I asked questions, accused me wanting her "to help" me (why else would I have called) and told me I just "wanted to talk". It was far from a "social" call, I had legitimate questions and if the woman hadn't been able to help me I would have accepted it. But the poor customer service and the acute reflection of not wanting to invest any time on a potential client says everything about this agency. Accepting such low performance standards of first line personnel deserves to be made known to consumers who will be spending money on auto insurance. I will make sure everyone I know in Cleveland, Ohio that this company should not be patronized.

I started my policy on January 20 and submitted all required documentation the same day. I received…read moreconfirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.

From the owner: Call for a FREE Quote Today!…read more At Direct we make getting insurance quotes and coverage quick and easy. Get a free Direct Auto Insurance quote today! Visit us online, in one of our 400+ local offices, or call 1-877-GO-DIRECT (1-877-463-4732) to see how you could save money on your car, motorcycle, and life insurance. We provide you with the coverage and services you need at a fair price and welcome all drivers to apply for coverage, regardless of past driving record and credit history. Terms and Conditions may apply. At Direct, we get you auto insurance you can afford with the respect you deserve: Life Made Easier. Choose how to connect, quote or purchase a policy: at one of our locations, by phone or online. Customizable payment plans and due dates. Dropped coverage? Welcome-back coverage with no penalties. No checking account or credit card required to get coverage. Customer service available in-store, online or by phone. Low rates, an affordable price no matter past driving record and credit history. Quick claims process with friendly and helpful representatives. Discounts available throughout our covered states. Local, with over 400 different locations throughout the Southeast.

Very glad to have found Nick and his team! I randomly called him out of the blue after finding his…read moreStateFarm office on Yelp. He was quick to help with my insurance requests and the pricing was super competitive. I needed rental property insurance that carried specific coverages and no other carrier could come close in terms of premium. Two thumbs up!

So easy to talk to, their policies are amazing and they were so thorough in their knowledge of…read moreexplaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle definately puts others to shame.

I am so greatful I called Dana. I knew nothing about getting a bail bond. She walked me through…read moreit, and answered all my questions. Dana is patient and kind. She also gave me some pointers to help my situation run smooth. This kind of service is priceless. Thank you Dana. Kristin Banks

Dana answered my call to her promptly. Asking me all the necessary questions needed to help assist…read moreme in getting my loved one. She meet with my and was very kind and personal person when speaking with her. She made me feel at ease and provided all the required copied paperwork and contact numbers I would need to check on my love one release status. Also letting me know how late they release up to and where I can go speak with someone after hours. Thank you Dana