Ben and his team are awesome. Highly responsive always and very willing to educate and unpack…read moreanything with your coverage

I can always count on Brush Creek Partners to provide top quality service to me and my family. I…read moresleep easier knowing that Ben is just a phone call away if I ever need anything.

Update 7/1/2026 Due…read moreto being victimized all over again, I've changed to an 5.0 star agent. Good riddance Chad Mitchell. I trust karma will catch up with all of you in due time. Update 6/19/26 After a pleasant conversation with Eli on June 18 and 19th, I'm happy to say that the wheels are in motion on getting a new adjuster assigned to replace Shannon H. I give kudos to Eli as he is an example of what to do. Shannon could learn from his example. In my conversation with Eli, I made him aware of the customer abuse and mistreatment that I received, and that more training on listening skills, Interpersonal communication, skills, and customer service is desperately needed. I also informed him that I am a former customer service and quality analyst manager for a major telecommunications Now retired. Fully trained and I know what communications skills are needed to create the perfect contact and Shannon is lacking in many areas. Including, but not limited to: lack of empathy, lack of respect for individuals, lack of diversity, and inability to express loyalty to a client who's been with State Farm since 1993, when I signed up with Larry Hawk, who was my original State Farm agent. On June 17, the day of the accident, I specifically asked Shannon for a manager call back, which still to this day has not happened. Usually when a representative takes this action or inaction, it's good indicator there's a possibility they are hiding something. I have to wonder how many other innocent victims have been subjected to her abuse. Yep, a loyal state farm car and home owners client for nearly 30 years and zero appreciation. With my former agent Larry Hawk, I also carried RV and camper insurance, boat owners insurance, as well. So as you can see, State Farm has made a lot of money off of me in three decades with hardly no claims that have been filed other than a minor accident, roof (hail damage) and a windshield. I remind you that this accident on 6/17 was not my fault and State Farm, who I hired to be my agent, victimized me all over again. When I need answers and feedback to get direction on how to proceed, I got hung up on, not once, but TWICE !! I deserve better and so do you. Original review below. This had originally been a five star review, but after today's horrific experience with Robin, Savannah, and Shannon, I'm sad to say it's now changed to one Star. I was involved in an automobile accident this morning and the accident was no fault of my own. I called my agent State Farm to set up a claim. Also spoke to them about setting up car rental insurance for the next time an accident should happen. I called to initiate the claim and was provided a claim number. When asked if I wanted to set up rental at that time, I advise the State Farm agent I would call back. When I did call back, I spoke to a woman by the name of Robin (Same girl who set up my rental agreement ) and told her I needed to speak to the claims office about setting up a rental. She immediately reminds me that the car rental will not be covered under the policy, which I already knew. Robin did not understand that this had already been discussed with the previous State Farm agent when the claim was filed. The fact of the matter is he specifically said that since the other party is at fault, State Farm can help me get get a car rental and arrange for Reimbursement for the car rental, since the accident was not my fault. My problem is I don't appreciate Robin and false her accusations that I'm trying to cheat State Farm out of a car rental!! What the heck! I'm the victim already of a car accident, State Farm is supposed to support me not victimize me even more!! They literally have made an already bad experience, even more horrific. When I try to speak to my adjuster about it and explained that to her she rudely talked over me a refused to listen. Why?? Likely because of whatever horrible things, Robin said about me beforehand. She ended up hanging up on me simply because I told her to be quiet and listen.

This is the most incompetent insurance office I have ever encountered. If I could give 0 stars I…read morewould. Savannah in particular should not be in this position. she made an appointment that she did not show up for. I signed up and paid for insurance that they waited a month to inform that I could not have. Savannah told me that I had not been insured during that time and that I would get a refund. None of that was true. Buyer beware of this shady office. One star because Robin alone was helpful.

Very positive experience with this company. They are pleasant and easy to work with. I called…read moreright before a holiday weekend and Erika got right back to me; within a matter of days I had new policies with a lower price point. Very happy to have found this agent.

i have been a client with this agency for some 14 years and have always been provided with amazing…read moreservice. Erika is always my go to contact and is very prompt in assisting me when needed.

Cindy is great. She responds promptly to any inquiry and is proactive in her approach. She took…read morecare of a discount for me by putting it on her calendar for months ahead for when I would be eligible for it and sure enough when that time rolled around she gave me a call and said I was eligible for it now and applied it to my policy. I am also in the insurance industry but in a different line of business. I am knowledgeable enough to have some questions and Cindy has patiently answered each one. Her office even did a little research on one when necessary. I highly recommend Cindy for your insurance needs.

Fast, friendly courteous. Mike did a great job of explaining every thing and there was no…read morepressure. Changed to them with no questions. Thank you

I've had the same State Farm Insurance Agent for over 40 years. He passed away. Not knowing any…read moreother agent and Matt Davidson's office is in the same building where my son works we decided to try Matt. I had my first meeting with Matt yesterday to go over all of my policies. Matt was very professional, well spoken, knowledgeable and friendly. It was apparent that Matt spent alot of time reviewing my policies ahead of the meeting. Matt spent over an hour with me and provided alot of advice and recommendations and answered all of my questions. Matt was very thorough and ensured I understood everything about my policies so I could make the best decisions. I'm extremely happy that we found Matt Davidson! Debbie Phelps

5 stars for an agency who is there for all your needs. Mike and Jodi's devotion to their clients…read morereally shines!

Want to send out a big thank you to Jodi Baker from American Family Ins. Every time there is a…read morechange in policy coverage or just general questions, Jodi Baker has always helped us by adjusting our coverage, advising on coverage and answering all of our questions in a timely manner. Thank you Jodi Baker for your professionalism and courtesy to your clients.

I worked with Samantha and she was great! She answered all my questions and gave me quotes and…read moreoptions and was able to sign us up right away! We are saving money on our home and auto insurance too!

Lowered my rate by switching to Christina Sliski-State Farm! And got better coverage than I had…read morebefore!

Pretty much a scam. Had one agent. She was terrible, taken over by another agent, also completely…read moreunresponsive. Contacted the insurance company and they said they pay claims ten days after submission. Ha. We were waiting for months and even a year. What a joke.

FSC has been a great help to our family over the past 3 years, navigating the potholes with our LTC…read moreinsurance company. We've dealt with Elizabeth and Heather most of that time, and they have been just great. It's hard to find a company these days with so many competent people. FSC is one. And their patience but firmness with the sometimes incoherent answers coming from the LTC company was impressive. I would highly recommend FSC.