I moved to The Ridge in February of 2013 when my job transferred me to Morgantown. I took over a…read moresublease that I found on Craigslist because it was the cheapest place per room in town. I had specifically taken over the lease from a girl who was living in a 4 bedroom with all girls. I did this because I've lived with and shared a bathroom with guys and know that they're gross. However, I was placed in a different apartment than the one I had applied for. I didn't know at the time but this is called "steering" and is a violation of the Federal Fair Housing Act by discriminating based on gender. My leasing consultant was Jessie. However, I never saw him in the office again after my first tour. I signed my lease and moved into my apartment. They said they had lined me up with a roommate who was from my home town. What seemed sketchy is that they just gave me the keys to the apartment when I had never met the roommates and didn't know if they knew anyone was moving in. The room itself was not very clean. Lots of dust and the whitish berber carpeting was tinged brown and had obviously not been cleaned. The ceiling fan blades has huge chunks of dirt on them. There was even a picture in the closet and another one behind the dresser. Without the guidance of the leasing consultant or a proper orientation to the property, I had a few questions that were never answered. Should I have a parking permit? Apparently not. There were always new cars I'd never seen parked outside my place. How did the shuttle work? I never figured that out. Did I have to pay for utilities? I think my roommate just paid those. I only actually lived there for 4 months as I was transferred again for work. But I didn't try to sublease for the remaining 2 months because I didn't think it was worth paying the fee to do so. One day I came to get some of the stuff out of my room and all of my stuff had been tossed around. Apparently maintenance had come in and painted the walls of my bedroom. In the process, they splattered paint all over the desk and my things. Then in late July, I came back to get the rest of my stuff to find my roommates had apparently moved out. There was a large stack of papers at our door with move-out instructions but it was too late for me to try to follow them as it was my last day to grab my stuff. When I left the apartment, all that was left was a bag of trash in the living room that was not ours. The maintenance staff had left it there while repainting the living room. Shortly after my lease ended, I was contacted by a bill collector for $75 I supposedly owed for trash removal. These charges were supposed to be split between the three roommates. So you're telling me that you charged us $225 to remove one bag of trash that your employees left there? I disputed the charge and have heard nothing since. Overall, you can tell these used to be nice apartments but they have not been well taken care of. I decided that if I had stayed in Morgantown, I was moving to West Run. The Ridge had changed their pricing to no longer be the cheapest in town so it was no longer worth it. My main complaints would be the 9000 speed bumps into and out of the property, the blind left turn to get into the property, and the gross pool and hot tub. The pool is not heated and the hot tub is not cleaned. There's always scum floating on top of it and a dead frog the last time I was in it. Oh, and there's supposedly a business center in the clubhouse but they make you feel uncomfortable for going in there and only one of the computers has internet access. The weirdest thing about all of this is that about a year after I first moved in, they were hiring for a leasing consultant. I found out about it because they sent out an email to all former residents. I explained to them that I lived in Ohio now but would move back. They told me to come pick up an application. I told them I wouldn't come to WV just to get an application so they said they would check if they could email me one. Never did. So I called again and they said just to show up at the day of the interviews at a certain time and they would have me fill out the application later. So I suit up and drive 3 hours to get there. The front door is locked and a blanket is draped over it. They tell me I have to go through the gym. Luckily I'm a previous resident so I know the gym code. I then walk into the entrance to the office from the gym and they all freak out, telling me I have to WAIT in the gym. So I stand in the gym with a few other people and realize that they're there for interviews too. I'm in a suit and the guy I'm talking to is in sweatpants. I finally get into the office to be sat in front of a panel of interviewers at three separate tables. They have a video camera set up on the desk. They tell me that this is my "Leasing Idol" audition. WTF? So apparently I was supposed to have a song prepared (WTF does that have to do with the job?).I left a VM later asking for an app.No Response

They will show u a. Mold of ur place with is all bull shit ur place won't look like that at all I…read morelived n building 8 nothing but trouble and halls and property is really nasty and gross they won't show ur apartment u don't see that until u sign lease agreement that's were they getting people then ur stuck my friend lived n building 12 she don't have access to her room was flooded and roff falling in and Molde growing on walls. And bathroom tub wasn't even working either n second bathroom I would not recommend no one staying here at all

Do not live here! I have nothing but bad experiences at this complex. First off, at move in nothing…read morewas cleaned. My apartment had dirt everywhere, uncleaned bathrooms, and un vacuumed floors. It also smelled highly of marijuana and body odor, which took months to get rid of. The WiFi never works. I run my TV, computer, and iPad off my own hotspot because the wifi never works!!! It is an absolute nightmare being a college student (especially when it goes out during an at home proctored exam). When I transferred units, I was charged nearly $200 in damage charges of things that were already there when I moved in (that I had taken note of on the move in checklist, which they "lost"). It was August when I submitted an appeal and followed up weekly. Still haven't gotten a refund or heard anything since September (it's now January). I had roommate issues and wanted to either get out of my lease or transfer units. One reason was out of concern for my own safety after someone was basically trying to break into our apartment (police were called). Wasn't able to and the person in the apartment who caused it had no reprocussion. It is impossible to get out of a lease here and to just communicate with staff. I ended up moving home and just paid rent. It seems like they don't even care about their residents. However, they seem to pick and choose who they like. I have seen them waive fees for some, I have seen them let people move units easy peasy, and I have seen them let residents get away with stuff for way too long. Everything is outdated and old. Our dishwasher broke and flooded our kitchen THREE times. First time they fixed it with DUCT TAPE. Second time they replaced a seal (didn't last long), and third time when it flooded AGAIN, they finally ordered a new one. Guess what... Took 2 weeks to hear back, just to learn they gave it to another unit and forgot about us. There is also a bug problem. No matter what, there are always gnats and flies all over the apartment. They also act like they are so strict about parking and parking passes, but it lasts a week. There are cars in guest parking that have been there MONTHS (flat tires and all) and haven't been towed. They claim guests are only to park there no more than 3-4 days. Which adds to the difficulty of guests abiding to the rules to find parking. Then they risk getting towed from resident parking without a pass, even though every single guest lot is full. The only staff I have had pleasant experiences with are the ones who are there when I pick up my packages. They always try to help, but management hasn't been the best. They are all very poor about communication as well. I could go on about how much this place sucks and would give it 0 stars if I could. Save yourself money and frustration and go somewhere else, even if the rates are low here (probably because it sucks). I am looking forward to moving out the second my lease ends, heck even sooner if I can. I'll probably add more if I can think of it.

This place is DISGUSTING. Do not live here. They lock on the buildings are broken/ turned off, they…read moreonly keep the touring building's key working. If you tour here check out any other building once you're finished and you'll see. They also let my roommate and I move into a building with a known COCKROACH INFESTATION, and they won't do anything about it!!!! The managers are ridiculous and "not in" so they won't be confronted. Our building has been going back and forth with them for MONTHS trying to get them to fix it but all they've done is spray specific walls, so the bugs just migrate to other walls. This place is completely ridiculous. The wifi has also been out for weeks at a time since I've moved in. The unit was also disgusting when I moved in. I had to mop several times to get the water from black to gray, there were also pee stains in every room with carpet and the whole place smelled horrible. We have shampooed the carpets soo many times and the smell never went away. The cabinet doors don't shut even though we keep screwing the hinges tighter. The dryers also suck, you have to dry everything twice.

Not a bad transition between dorm life and apartment/solo living. However that's about where my…read moregood review stops. Disgusting, out of date appliances that require maintenance often and usually require maintenance again, plumbing that is subpar (tub and sink take hours to drain after a shower and after having maintenance say it's okay), the pool which was a big selling point for me not being open majority of the summer, and just a general weed stench in most of the hallways. No elevator in building B so good luck moving your stuff and if you're in building A, have fun having a literal brick wall as a view. There are also random charges in your account with no explanation, usually only around $20-60 but annoying nonetheless. Staff are very nice however. Money goes towards recruitment and retention efforts with cute activities but not towards keeping the building in repair.

This place is TERRIBLE. I know corporate will respond to this with a BS standard response asking me…read moreto call customer service while they are the ones that should be reaching out to me. It's overpriced for what you get. The apartment was not cleaned at all and absolutely disgusting when we moved in. Maintenance staff doesn't do shit around here no matter how many requests you put in. My toilet has been leaking and has had mold behind it since I moved in. Have put in multiple requests yet nothing has been done. I have expressed to them that I keep getting sick from the mold but they couldn't care less. Poorly run operation and a terrible company. Avoid at all costs.

Loved here during the transition of management. Overall pretty good. Maintenance has a fast turn…read morearound on request. The front office is pretty responsive and haven't had any issues communicating with the office. The only thing I wish they would do is take down the shuttle service on the webpage because there seems to not be a shuttle service.

My daughter had a dead mouse in the heating vent and she is a clean tenant. Manager never returns…read morephone calls. Don't live here

As a 100% Disabled Veteran and 20 years in the VA Healthcare system, I've got nothing nice to say…read moreabout WVU or it's employees. Extremely rude, heartless, unwilling to assist, and clearly mis-managed at the highest level. I will now longer be a patient of WVU. I'd rather continue with life threatening bacterial infections.

This long overdue review is dedicated to my best friend's brother in law that passed away November…read more20th, 2019, and his pregnant wife. Both are WVU alums and were college sweethearts. The reason I mentioned all this is to say that they are apart of my West Virginia tribe. We, in additional to several other special individuals, would tailgate and attend a few football games together. WVU is one of the most friendliest school communities, and most everyone truly radiates positive energy. I think Morgantown was voted friendliest city in the USA at one point (don't quote me though). The facilities are beautiful and the campus is vast. Its a large school but I truly feel like there's a place for everyone and anyone to find their niche. The athletic games readily bring everyone together, and the university offers a variety of studies and programs. Overall, Highly recommend becoming a mountaineer!

Much like the previous review, I was pleased when I first moved in. I lived here for two years and…read moredid not really experience any issues until my lease was coming to an end. Apparently I had missed a rent payment from a year and half prior when I had traveled out of the country. I never received a late notice or anything saying I had missed one. Obviously, that is my responsibility but it purely just an oversight of my behalf. I tried calling management to get clarification as to where I had missed, to compare to my records. My calls were ignored. They will only communicate via text message and that's only when they need something from you, not when you need them. When I tried to rectify the issue I paid two months of rent at once (plus late fees) and explicitly asked if I was good to go. This was on the day I moved out. Now, several months later (now that I'm living in a completely different city) they have decided to keep my security deposit ($650) plus they want and additional $432 for "cleaning fee." Even though my apartment was spotless and the building manager, Homer, said it was good when I moved out. They claim it's for repainting but the manager had told me that day that they had not repainted since the apartments were built. Clearly I was not pleased about the additional "fees" and wanted clarification from the landlord, Tammy, as I was sending her copies of cleared checks to prove I had paid. I told her this was the most unprofessional experience I had ever had and that I would certainly not recommend her business. She devolved into calling me names. She claimed that she did not need to answer my calls or texts because it was my responsibility to know. At this point I certainly have overpaid, but I'd pay almost anything to be done with them. They certainly fit the bill of the terrible landlords for which Morgantown has come to be known. All I can said is beware and good riddance!

I absolutely LOVED living here and I am sad to leave! The landlords and the maintenance staff were…read morealways so kind and helpful. I was always honored that they chose to show my apartment to prospective renters because they loved the decorations and how clean it was kept. The best part was they helped me sell ALL my furniture before moving away from Morgantown! If you act like a responsible adult, they will respect you and treat you well. The problem with most Morgantown renters is that they are rude college students. The apartments are the most up to date and best size and price you will find in a downtown location for a 1 bedroom. Thank you for being awesome landlords these past 2 years!