Byron came in clutch! Not only did he help us connect the trailer to our truck hitch, he helped…read moreinstall an adapter to connect it to the lights. And he did it all with a big smile. Despite the frigid cold, he provided fantastic service. If I could give him 6 stars I would.

DO NOT rent a truck from here. I rented a 26 ft truck for my move. I picked the truck up on a…read moreSaturday and none of the computers nor the app were working so I could not document the condition of the truck at the time of pick-up. I had the truck from Saturday until Wednesday. On Monday evening, it rained. I went to load a few things into the truck and found water pouring down the walls of the driver's side of the trailer. I tried to call to report it, could not reach a live person. The next morning I called this location and after being placed on hold for a long time, I was told not to worry if any of my things were ruined because I had elected and paid for the SAFEMOVE coverage so if anything was damaged or molded from getting wet, I would be fine. Additionally, I was not offered a different truck to switch out for the truck that was substantially leaking. Today the insurance adjuster called me after reviewing my claim and said that it was denied because SAFEMOVE does not cover water damage. If the location had told me my shit would all be ruined and I wouldn't get reimbursed for it, I would've demanded a new truck. So now I am out several hundred dollars worth of my belongings, including sentimental items I can never get back, and U-HAUL got over $500 from me.

I had no issues renting the storage unit for several months and I paid every month the problem is I…read morehave moved out of the unit and they are harassing me for payment unit 1025 does not have my stuff in it anymore no one ever answers the phone all those locations and not one live agent I replied to an email showing a picture that my unit was empty and cleaned all they ever worry about is if you took the lock stop harassing me I was told this would be taking care of Signed a past pissed tenant

I have had my belongings stored for over 3 years some of which is sentimental items that belonged…read moreto deceased family members. A ton of collectibles over 30 pair of Jordan's mainly and a handful of Nikes , 2 75 " flat screen tv , a laptop, 3 phones , NFL collectibles tons of cards , nfl bobble heads , other NFL items including lots of Dallas cowboys items in packaging , mustang jacket , mustang house phone, coin and bill collections , jewelry, antique items that I have been collecting, a lot of Marilyn Monroe and Elvis decor , car system , about 20 pair of women's boots , clothes , a wand vacuum, portable shampooer , rug doctor , big rugs , bedding and a lot of these items still brand new as I've been trying to find a place and even more . I went to remove my items and there was a lock on my unit which makes no sense I have not been in viol of my lease , my payments come directly out of my account and I have documentation that proves that. I tried to ask when the lock was placed , why is was placed , why I was not notified and NO ONE has any information or answers for me which makes no sense at all to me because being in the management field everything as such should be documented so this is definitely poor management. But the excuse they give me is because my September payment for this month declined inwhich I told them that is a BS excuse because I've been trying to get my stuff out since before the beginning of September and it declined because I took it off of autpay for this month because I've been trying to get my belongings out to vacate the property. So then they had contacted management it took awhile for management to get in contact with me . And when I spoke to management he had said he put a combo lock on my unit and that he would text me the code for it well now the gate code is changed so he said let him know when I'm there and he will open the gate. Well I still never got the message with the combo for the lock and I still have not gotten ahold of him. And then I call back again and I'm told I can't get into my unit until I pay my balance for this month and I had already let management know I plan on vacating and I'm not going to be paying it inwhich he was ok with . But I've been getting the run around the past 3 weeks and I'm getting very frustrated as something isn't right. My unit had no reason for my lock to be removed, nor their lock put on it rather I'm active in it or not because it is still faithfully paid every month and I have not violated anything in my lease agreement and it has my belongings in there , collections of all kinds , personal items , household items , my grandkids things , sentimental items etc. and now I don't what's going on or why I'm getting the run around and I definitely don't understand why no one can tell me anything and literally have zero answers for me. Shouldn't things like this be noted in my account and shouldn't I have been contacted? this is making me very upset and messing with my anxiety, PTSD and my nerves at that which in return messes with my chrohns which is very painful at times. I've had to pay my help to go help me move inwhich I've been unsuccessful because of not being able to get in and I've rented a truck but I can't keep it because I'm low income so I'm out money that i have had to borrow at this point to jus keep getting the run around. I just want my belongings and ALL of my belongings and I want some answers.. and from some of the other reviews I've read I would stay far away from this company.

Would leave zero stars if possible - Canceled on us less than 24 hours before the move after…read moresecuring the movers several weeks ago. They left two college girls without movers and without a storage unit and were less than helpful with advice. Other than offering for them to move out a day later, but the girls lease was already up, and they had already turned all their stuff in. You can't just stay an extra day in an apartment for free, and it's Memorial Day weekend and it's not like they could go extend their lease. Didnt even offer to help in trying to find other movers or another storage unit. We are not from the area and this was just a really disappointing experience. we offered to help them load the truck ourselves and begged them to still move them because the lease was up and the girls HAD to move out. I am speechless at the lack of professionalism, and instead of offering guidance or another moving company number, they got upset and raised their voice at us instead like we were at fault. I understand things come up, but you could at least be a decent business person and try to offer solutions, especially for people who are out of town.

We called several different movers to get quotes and they had the best pricing and good reviews…read more They showed up on time and finished the job in the estimated time they gave us. Everything was moved with care and covered/protected while in the truck. They did a great job and we'd recommend them to friends and family.

Scheduling was very easy. The 2 workers were professional and polite. The truck was plenty big…read more There were no issues with dropped things or lost things. They wrapped a lot of items in plastic. We moved from a 2nd level 2-bed 1-bath apt. to a 1-story home. I would have appreciated better estimates from the company. We were quoted an hourly rate and a 1-hr travel fee. The estimated time was 2 hours and for arrival at 3 PM. The arrival time was 5 PM, and the move lasted until after 10 PM. So the time estimates were not correct. This also increased the travel fee. So 5 hours labor, the travel fee, plus gas mileage expense, and some supplies, for everything including the $100 deposit, it was $1,300 to move. I was a bit shocked but maybe that's normal with today's prices. There were no issues with the move.

Showed up with 2 guys to move a 2300 sq ft house. Blamed call center…read more Took all day, got another worker to come help. Created a misery situation for the movers so we'd tip them big na demanded a 5 star review for tips on Google. So their Google reviews look far better than they are. Didn't really finish the job and broke a number of furniture. We had to file a police report as our 2 big screen TV's didn't make it to our house. That following Monday someone else brought us our TV's that strangely didn't make the truck or stay in our other house. Avoid like the plague. 5 star review tipping is a scam.

Katie and James ate the property managers and are really professional and generous. The property is…read moresecure with coded gate entry and video monitored and 24 hour access. The units are in decent shape and reasonably priced for the area. They have several sized units and account can be managed on line.

I needed a storage unit to hold my belongings during a transitional period before moving to the New…read moreEngland area. Renting a storage unit with this company, at this location, was the least stressful part of my move! I initially was transferred to their national switchboard to make my reservation because I called the local number after hours. The agent was very helpful, and based on fact that I only needed a unit for less than 1 month, suggested I get one of the "first month free" units. She gave me a "total price" of around $20, and affirmed that's all I would pay if I only needed it for 1 month. Of course this wasn't the full amount at checkout, which ended up including things like: rental insurance, administrative fees, the required purchase of their lock (which is a very nice lock to keep), and taxes. That being said, I had a little price shock (paid around $80, including a wardrobe box I wanted) only because of what I was told on the phone. However, the on-site customer service was so great I still had an awesome experience and recommend this facility! Property manager, June, clearly described all the fees & also offered me a smaller unit which still qualified for their special. She was funny & kind, making the stress of moving a bit more lighthearted! This location does not offer 24 hr access (which I kinda like for security reasons), but at my request, June granted my family after hrs access for a few days to help with the initial unloading. I was out before the next month and wasn't charged anything else! If you need a month-to-month storage unit (for long or short term), I'd recommend this location. Thanks for your help, June... hope you get that day off soon! ;)

We were charged for insurance when we already had insurance. Trying to actually talk to someone…read moreabout the issue is impossible! They want to drive you crazy by repeating the same AI generated message over and over! The gate has been broken on several occasions letting anyone into the space. I had my locker broken into on one occasion and my stuff was riffle through and our dolly was stolen. It is IMPOSSIBLE to contact customer service. I can't wait to be done with this CRAPY place. DO NOT RENT FROM THIS COMPANY! NO COMPANY HELP AND ALL THEY DO IS RAISE YOUR RENT! I WOULD GIVE THIS 0 STARS IF I COULD!

Customer service is straight on. The price to move in was awesome and the monthly cost is greatread more

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

I have had my household in storage with U-Stor for about 4 years. I recently had it shipped cross…read morecountry to LA and was so pleased with how nicely preserved everything was. The facility is well run, clean, climate controlled! I am so happy that my things were in tact after so long. The staff there was always so kind, gave me "friendly" reminders when I was late on a payment so as not to incur penalties. I was blessed to have found such a well-run company to house my belongings over the past few years.

I have rented a unit from them at that location for 8mths and I love it.. very nice staff very…read moreclean and always checking the unit and how the unit user

From the owner: SecurCare Self Storage offers convenient and affordable self storage units in Indianapolis. Whether…read moreyoure looking for easily accessible drive-up storage units or indoor climate controlled units, youll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with SecurCare Self Storage and see why our units are ideal to suit your storage needs. Visit us at 2251 North Shadeland Avenue today to rent your space. SecurCare Self Storage is an NSA Storage brand and facility.

Do not rent here. They will double your rate within 2 months time. Very ridiculous. They start with…read moregreat rates. I've already had my unit broken into and items stolen and now I have to pay 192.00 monthly but in may I signed an agreement stating rent would be 102.00

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 6143 Brookville Rd is no exception. Our Indianapolis storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Brookville Rd and S Arlington Ave, we're trusted by neighbors in Warren Park, Beech Grove, Cumberland, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.