When I first did my research on Reel's Auto, I was a bit skeptical since the vast majority of…read morereviews were 5-stars and I figured there was a possibility that this dealer could have bought fake reviews or paid to have negative reviews removed. I can confidently say that after visiting the Chardon branch yesterday, I have full faith that every single 5-star review is well-deserved and accurate. I visited Reel's Auto to purchase a 2016 Ford F-150 from Micheal Ostello. He was more than gracious to me and my wife, answering any questions I had about the truck. He allowed me to take the truck for a few hours up to a Ford dealership so I could pay for my own inspection. When I came back and made a reasonable offer, Micheal and Dan did not hesitate to accept it and start the paperwork process to get me approved for a loan. Before I left, Micheal made sure to fill up the gas tank (about $100 in value) and program a second key fob for me (another $400 in value). I could not ask for better treatment from a dealership, going above and beyond to make sure my needs were met. My favorite part of visiting this dealership is that it is owned and operated by veterans who genuinely care about and give back to the community. Everyone who works here are down-to-earth and more than willing to sit down and just have a normal conversation about anything as opposed to the stereotypical auto salesman who simply wants to buy and sell at a profit. From my experience, this organization is one of the most genuine businesses I have ever had the pleasure to work with, and will most definitely be coming back for any future vehicle needs and recommending them to anyone else.

What an Awful Experience. I purchased a Jeep Patriot from Adam. He he told me he was doing this…read morefor 12 years and that he can sleep at night knowing that he sold somebody a safe car Bs . Adam Told me to come up that the car had already been serviced I get there and he says we suggest you not drive it it needs new brakes that they are smoking. 4 different tires for which were all dry rotted , water in my parking light lens the heat shield was supposedly dragging and making terrible noises when I backed up. If your buying under $10,000 don't go there they treat you like what you pay for . One problem after another I've had that car less than 3 months and it's been in the shop ever since ended up paying $500 for new spark plugs and new sensor for the gas tank which doesn't work and then we're going to charge me again to bring it back up when they didn't have it right the first time they don't seem to know what they're doing up there and Adam convinced me that there was no issues and that I would no longer have to worry now my check engine light is on. Adam is very arrogant unprofessional and very selective on those they are nice to. Adam if you think my vehicle is so safe and reliable as you said they are why don't you take my vehicle home to your family for a week?! you looked me right in my eyes and told me I had nothing to worry about that I had a warranty and that everything will be okay to trust you!? you're very arrogant & fake I will be reporting you to Better Business Bureau and your loan company is going to be aware how you don't honor their warranty.

I went in knowing exactly what I wanted, and what I was able to afford, and they did fantastic…read morefiguring out payments to an amount I was easily able to fit into my current bills!! Super fast and easy, I LOVE my new car, and I especially love the warranty offer I was able to take advantage of, especially with three kids and no room for surprises!! BONUS: my daughter was given a CarFox while very patiently waiting through the boring stuff and absolutely fell in love with him too!

Great customer service! Transaction was so easy and flawless. I was dreading the idea of car…read moreshopping and they actually made it enjoyable. I will definitely go back.

My truck broke down 9 miles away from this dealer. I had my vehicle towed here. Service department…read moredid there best to get parts there as quickly as possible. Ron butcher, a salesman, was hospitable and friendly to me, even though he knew I was not going to buy a vehicle from him. I feel that shows real integrity. The service department got my truck running again and got me on the road. They even washed my truck, which was not necessary, but a nice gesture.

I hit a pot hole and it busted both passenger side tires! I needed my car for school the same day I…read morecalled for services...Erik went above and beyond to find the tires for my car and get my car up and running right before class. Great customer service! Thank you Erik!

From the second you walk in this place till the time you walk out your treated like family. Big…read morethanks to Brian,Josh,and roy. You guys made my bike trade nice and smooth!!! Beers on me if I ever see ya out once again thanks and it was a pleasure doing business with you all.

Terrible to work with. Looked to purchase a new bike from them that was marked down on sale. When I…read moreasked about all the fees being added in that would completely wipe away any rebates and then some, an arrogant kid named Justin proceeded to insult me cause I questioned all the marked up fees they were charging that are much higher then other dealers in the area. He insisted I was getting a great deal and should just take the price im being given cause he doesn't work for free. Terrible attitude to have when you are dealing with a potential new customer. Maybe I got the wrong salesman but this place was not friendly at all. I dont need someone telling me that I am getting a great deal and should just take it. Thats very insulting, who are they to judge what is or isnt a great deal. I dont need a salesman being arrogant and insulting me just because I dont like the price they offered. Just move on and keep your feelings to yourself.

We bought a used school bus for our church in San Diego. We handled everything great, pick this up…read moreat the airport, and the bus made it back to San Diego without a problem. Thanks guys.

Rob is the best!! They work with all credit types and make sure youre happy before you leave! Great…read moresalesmen and a wonderful service center.

Best place! Thank you Scott for all you do! Love my Encore! Best service in Erie! Honest…read moreservice, top notch customer service, my family and friends know how much I appreciate Scott!

Purchased back in Nov of 14, my 2015 Jeep Cherokee from this dealership. My dealer was James…read moreCalloway! I highly recommend him to anyone looking for a new or used vehicle. He was very informative and cared about what I wanted and was looking for in and from my new vehicle. Not only did he get me in the vehicle I wanted, but got it for me at the price I needed it to be at:) the caring did not stop there.. He has sent cards, calendar, and follow up calls to make sure I'm still very happy with my purchase! It was a wonderful buying experience and would highly recommend this dealer and the dealership!

This Ford dealership has been here for decades. I have been getting service there since moving back…read morein 2017. I was looking at the used F-150s, so I went in and talked to Steve Todd who I have known since I moved back here. Steve helped me get into one that I thought couldn't get done. Thanks to Steve I am the proud owner of 2019 F-150 that had low milage on it. They bent over backwards to help me, and I am grateful for helping me. If you are looking for a vehicle, stop in and see them.

LT was helpful getting me a vehicle , the finance department worked hard to keep cost of loan down…read more. Trade in was a bit low . All is good

The car salesman, Ian Pertz, made buying my car very easy. He answered all my questions and was…read moreextremely helpful in managing the details.

Bought a brand new Toyota in 2024. We received the 2 year/24000 mile free service which, except…read morefor the service dept. never checking the air filter, or topping up the washer fluid was ok. We made an appointment for the final 2yr oil change about 3wks ago. Just took the car in only to be told by the service manager that the 2yrs expired and there was nothing they could do because of "Toyota Care". The car was purchased exactly 2yrs and 4days ago! I am beyond appalled at the lack of customer service. I'm used to bad dealers and service, but this is a new level of No F's given for the customer. This is also a pretty new dealership so I'm a little surprised. We will never deal with a 'Victory' dealership. Too bad for them, because I am in the market for a car. Beware.