I Used Them For My Sons Birthday Party And They Were Great! So Professional, And Nice. On Time And…read moreFast, Also I Liked How The Had "Party Packages" I Got Package #3 And The Bounce House, Chairs, Tables, And Canopy Were All SO Nice And Clean. Would Defiantly Recommend And Use Again!

From the owner: Backyard Bouncers, LLC is dedicated to providing friendly, professional service and quality…read morebouncers at a reasonable price. Backyard Bouncers has been a name associated with fun for several years and has a great reputation and many loyal customers. We want to continue that tradition as the new owners and make it even bigger and better.

I had high hopes after my first interaction with this company. The receptionist was friendly,…read moreresponsive, and acknowledged that my request was very last-minute. She said she'd check with her manager to see if the order could still be fulfilled. That same evening, the manager confirmed it was doable. He only had one question--was the surface flat enough to set up on? I immediately sent a photo of the site, and he gave the green light. During that call, I offered to make payment right then to lock things in. He told me not to worry about it and said we'd handle the quote and payment the following day. I appreciated the trust and responsiveness, and everything felt like it was on track. The next day, I received the quote. I didn't respond immediately--not out of neglect, but because I was confirming one last technical detail on my end: whether we would need a generator. I called back the following day (less than 24 hours later), ready to book, only to be told the quote had expired and the item was no longer available. At no point was I told the quote was time-sensitive or that the availability could change without warning. I never received a follow-up, a courtesy call, or even an email indicating there was a deadline. Considering I had already expressed clear intent to move forward--and was told not to pay right away--it felt abrupt and confusing to have the rug pulled out from under me. When I called to express my confusion, the manager hung up on me. When I called back, he told me it wasn't his job to follow up with clients. Technically, he's right--it's not required. But from a human and customer service perspective, it felt dismissive and unprofessional, especially after such a positive start. I'm not writing this to bash the company. I'm writing this to help future clients understand the importance of asking key questions early on: How long is my quote valid? Is the item being held, or can it be booked by someone else? What's your policy on last-minute communication? The company may be good at what they do. But in my case, the lack of communication, lack of follow-through, and poor handling of what could've been a simple confirmation left a bad taste. This was a rare opportunity to deliver outstanding customer care--and it was mishandled. That said, after I left my original review, Mike, the manager, personally reached out to me. He took ownership of the missteps on both sides, including my own for not confirming more quickly or asking the right questions. I truly appreciated his honesty and professionalism in that moment. He even re-offered the service--even though by then I had booked with someone else. In hindsight, this was a very last-minute request, and the team did everything they could under the circumstances. There were communication gaps, yes--but Mike made a sincere effort to follow up, make things right, and move forward with integrity. That says a lot about his character and the values of the business. I'm updating my rating to 4 stars--not because everything was perfect, but because I respect that they made the effort to make it right. I want this company to do well, and I believe they will continue to improve if they handle future clients the way Mike handled our follow-up. No bad karma--just growth, and hopefully lessons learned on both sides.

I would not recommend using this business. Here is my experience:…read more The set up staff came and was very friendly. During set up, they realized the inflatable was not fully inflating. After pushing up the top, they got it to resemble a bouncehouse and said they got it working. Ok great! After having my kids jump, we realized that it still was not full and immediately called. They came back quickly and added a second blower. The second blower had to be attached to a separate outlet, which I had to run through my house (not ideal, but ok fine). The second blower hardly worked, however and the delivery/set up team admitted it was faulty and "one of their old ones". The word "shotty" was used. I called Brent who seemed not to believe me. He said it was "fine" and would be safe to bounce on. After feeling completely ripped off, I asked for some sort of remedy - perhaps a swap out... he said he couldn't help. I suggested some sort of discount (I believe we paid close to $500) - not a suggestion he offered. He suggested $100 off, which is still very unfair. I've called, he has not followed up for this reimbursement. Definitely not a customer-first mentality in this small business. Bad business practices, poor products. Attached is a picture of the bouncy house with 2 blowers.

Fun Play Inflatables is by far the best place to rent an inflatable. Miga's customer service was a…read moreperfect 10. He was very professional, informative, prompt and greeted me with a wonderful smile. His partner explained the contract to me and it was very easy to read and understand. The T-Rex inflatable was very clean and I loved that they sanitized the inflatable as well. It was a super fast set up and also fast taking it down. Nothing was left behind and there wasn't any damage. I will most definitely use Fun Play Inflatables again and again. Thank you for a wonderful experience.

From the owner: We are your #1 source for inflatable and party rentals in Madison, WI. We pride ourselves in…read moreproviding the absolute best “bounce” for your buck in the industry. With every rental and every event we focus on providing world-class service so you can focus on having FUN. We also pride ourselves in providing clean and safe rentals at the most competitive pricing around. Each unit is cleaned and sanitized after every rental to guarantee your safety and satisfaction. We always follow the strictest safety guidelines and we absolutely will not sacrifice your safety for business. EVER."

The Village of Poynette Police and Poynette Fire Departments would like to give a great big "THANK…read moreYOU" Short notice and you came through for us not only for 1 but 2 different bouncy houses! We greatly appreciate the hard work of putting them up and taking them down. They were a great hit with the kids for our Poynette Safety Fest last Saturday. Thank you for such wonderful experience.

August 9, 2024 We had a last minute disaster…read more.. Our personal bounce house had a hole.. We called Mr Fantastic the day prior to our event. Not only were they able to help us out. They delivered it & set it up for us. We would highly recommend them for any of your events. We will definitely use them again. There selections of Bounce Houses/Waterslides are amazing and priced competitively. We can't say enough about the quick, reliable and friendly service they provide. SouthSide Reunion 2024

The best! Took all the worry and work out our 70 person party accomodations - tents, tables,…read morechairs. What a relief! Setup exactly as we asked them to (even though we were not able to be there while they setup) and showed up to take everything down early the next day. All equipment was new/like new, clean, and safely setup. All Season Party Rental handled all of our requests and all of the work in a timely, affordable fashion. Will use them again when we have our next party!

All Season Party Rental is by far the best rental company around. The owner Jennifer was so…read moreaccommodating (considering we changed the day of our party last minute due to weather). Communication was amazing. We rented tables, chairs and an inflatable basketball game (which was a huge hit with the kids and adults). Everything was delivered and set up at exact time we discussed. As well as picked up the next morning. The best part is the rates. This company is so incredibly affordable. They make parties happen! I will never rent from any other company. Don't waste your time calling around. Book your rentals with All Season Rental. I guarantee you will be happy!