I recently went under contract to purchase a home on Severn River and had some concerns based on our home inspection. I learned from the county that Statewide is one of only 3 companies to do perc testing for the county. The testing requires equipment that only a few of the contractors possess. I reached out to the company and they quickly elevated my call to the owner, Mr. Alvin Sutphin. Alvin knows the area had been in business for a long time and agreed to come out to take a look at the system. He provided great feedback and measured the depth of the drywell to weigh in on the system's maintenance and overall condition. No question, this company will be first on my list to provide maintenance on the system. They are busy like many other companies, but they made it happen for us to make a decision on proceeding with our purchase. Thank you Alvin and team! read more

Great people to work with. Came out quickly and resolved the problem with my septic tank.

If we could give anything lower than one star, we would. While I do recognize that some of the delay has been a result of PG County's red tape, this replacement process shouldn't have taken NEARLY as long as it has, and the reason is Statewide. We chose them to replace our septic system back in 6/2023. We had heard from others that the process of replacing a septic system in PG County could take a few months, and we had hoped to get started ASAP. Despite communications with our realtor and Statewide, we did not receive the initial proposal for the septic until 12/2023. The proposal was signed early January, after which all funds were released from escrow--the escrow that was meant to cover ALL financial expenses related to the septic replacement--except for the amount due to Statewide. Throughout February, we tried to discover how to upload the proposal to the County for review. It was only at the end of February that we discovered the plans could only be uploaded by Statewide's staff, who confirmed that she would send them along to the County for approval once the drawings were complete. 9 months later (3/2024), we followed up with Statewide regarding progress, which our representative told us had been delayed due to a fire at the Statewide office (obviously not something within their control). When we finally got the drawings for the septic system, we were shocked to see that the plans sent to us were for a MUCH smaller septic system than in the proposal. Although we expressed concern to the company, our concerns were dismissed, and we were told to submit it anyway. Again, though, it turned out that only the representative at Statewide was able to upload the plans, which she told us she would do. Throughout the month of May (11 months into the process), our Statewide representative (the only contact within the company we had) ghosted us. Despite MANY attempts to contact her, we heard nothing. We had to go so far as to search Yelp reviews and Facebook posts to find another person with whom to communicate. We emailed them, and again received no response from ANYONE within the company! It wasn't until June that we finally received any sort of recognition. They told us they would have to reach out to the county about the next steps. After chasing answers from both Statewide and PG County, we heard back in late July that--as we suspected--the plans that had been uploaded were the incorrect size, and that the drawings would need to be redone. No further progress was made on our case until October, when we called Statewide to check the status of our septic replacement. I was disappointed to hear in our representative's voice that she was unconcerned with the lack of progress being made. She informed me that she had "just" spoken with the county about how a different permit application needed to be completed. She forwarded me the email sent to her by the county, which they had sent to her FOUR days prior, further supporting my impression that they did not care how this process may be negatively impacting us. At this point, this type of oversight had cost us 16 months - and would now cost us another $520. Because these documents would now be submitted after the release of most of the escrow, it would have to come out of our own pockets. Had this been done in a timely manner, we would have been reimbursed the expense from the escrow account. Now, we would have to somehow budget an additional $520. It's now 12/2024 (18 months after the start of this process), and in just the last few days, we have reiterated that we are unable to submit any forms, been given every excuse by Statewide about how they are not responsible for any of the delays that have happened, and been treated dismissively with many of our concerns we have expressed. To say I am disappointed in the lack of professionalism, compassion, and basic human concern shown by Statewide would be an understatement. My only hope is that we can get this process done quickly so that we do not need to deal with these issues (on both the county and Statewide's sides) anymore. read more

The worst experience! I wonder how they ever stay in business. Take you credit card number, never show up, never call back and generally they just plain do not care. The woman on the phone said..."go ahead, write something on social media, it does not affect our business,..if it makes you sleep better at night". Well it will. If you call them...do not expect them to do the work...ever! Oh and then enjoy that late payment notices they send ....that's appealing. All I wanted was a simple clean out. That's what they do....but don't. read more

We have been doing business with Statewide Septic for over 30 years. They have always been responsive, courteous, and do the job up to the best standards. Once we moved to Calvert County, we priced septic services in Calvert and discovered that prices here were much higher. Why on earth would we use anyone else when Statewide has always been so excellent? read more

In January 2021, after seven months of contacting them, mailing two certified letters, and hiring a lawyer, the issue was finally settled. It is unfortunate the legal process had to be used but it is now complete. Statewide is a good company, they just had a truck with a major oil leak on the day of my appointment. I will use them again. read more

I just want to give Statewide Septic an awesome recommendation. Not only are they priced reasonably they also extremely knowledgeable. I bought a house a year ago and didnt know much about septic systems. While they were pumping they explained the system in a way i can understand it and what needs to be done over the years. HIGHLY HIGHLY recommend!!! read more

If I could rank Statewide Septic & Backhoe with negative 5 stars I would. The most unprofessional company I have dealt with in over a decade. The driver ran over my lawn leaving ruts in the grass, dripped either raw sewage or fuel along the driveway, and ran over a portable metal firepit that was along the side of the driveway. I brought this to the company's attention and the driver denied any wrong doing. In the end they could have offered to pay a meager $150 for the firepit and saved me as a customer, but instead they have lost me as a customer for life and I will be sure to let everyone I know to avoid this company like the plague. read more

If I could give 0 stars, I would. Their customer service is terrible! We have been told for WEEKS that they would be coming to repair our septic and they keep pushing our date back saying they have other deadlines. You can't get a word in over the receptionist because she cuts you off and talks over you and the owner doesn't return phone calls. If you can't make it, fine, but don't keep telling your customer a day and then not show up without a phone call. We have to call every single time to follow up. read more

I found Statewide to be fair in their pricing, which they explained over the phone. They showed up on time for my septic tank pump out and answered several questions that I had while they were onsite. They cleaned up and left the yard in good condition. read more