I visited the office for an eye exam as a first-time patient, and the initial service was so-so…read more However, Dr. Shield or Dr. Adam was unable to complete the basic vision exam because they did not have my medical records from my previous doctor's office. I called my previous doctor to confirm that the records had been sent, and they assured me that they had. The doctor asked me to return to complete the vision assessment, so I did. Unfortunately, my second visit was terrible experience. I have never encountered such poor service from eye doctors before. First, a technician named Amy was extremely rude. I had an interpreter with me, but she took me into a dark room where I couldn't access my communication needs. As a deaf and low-vision patient, this was very challenging. Amy was unwilling to accommodate my needs and forced me to go through the process without any communication support. She refused to accommodate and my request to replace with another technician or anyone willing to assist in a more cooperative manner in both ways. When I finally saw the doctor, he was unprofessional and lacked soft skills. He acted arrogantly, assuming that he had not reviewed anything from my first visit. He stated that it was not his problem that he had not received my medical records and made me go through a full vision field assessment, which was unnecessary. His assistant or he could have called me to inform me that they still hadn't received the records instead of making me come in for no reason. To make matters worse, he suggested that I go back to the previous office in different state (12hrs drive) to get my records cuz of their technical issues (yes, I called with their confirmation and signed ROI from both office) Overall, there seemed to be a lack of sensitivity training for staff regarding people with disabilities, and there was an absence of gentleness when discussing medical conditions

I scheduled an appointment for cataract surgery review back in January with a wait until early…read moreJuly. Due to the extreme backlog, I rescheduled with Va.Eye Institute in Richmond.

I have had to come in 4 times in the last 6 weeks and go through exams just to order contacts! I…read moream 41 years old and have worn contacts for 25 years. The people are very argumentative, rude and condescending. The act like they are doing you a favor by seeing you. They also misread my insurance benefits and charged me over $300 too much. When my wife, who happens to be an insurance agent, tried to help them correct it, the argued for over an hour. Never go here!

Terrible place, DO NOT GO! They were very rude and inconsiderate, wanted to discuss personal…read morefinances in the waiting room. When they found out we didn't have insurance they referred us to UVA to financial assistance but still charged me $200 for nothing but sitting in a chair and answering questions for 10 minutes!

I'm still waiting for my glasses. Vision tests done on February 23. Not advised glasses were…read moreavailable for pickup. Finally picked up glasses March 15 and prescription was not correct. Couldn't see a thing. Returned glasses on March 19. Receptionist "tested" eyes again and sent lenses back for revision. Still waiting for a usable pair of glasses that I paid almost $500 for. I do not recommend this business on Augusta Street. Totally unsatisfied.

Good Doctors, nice exam. They aggressively promote expensive frames and glasses, but otherwise the…read moreDocs are first class.

Karen is kind and the best eyecare for anyone! As a commercial aviator, Karen keeps my eyes at the…read morevery best!

With the changes and service decline in the medical field these days, Dr. Schmidt is a living…read moretestimony that a good quality provider can still exist. She was sweet, kind, personable, patient and a top notch professional. I would recommend her to anyone who needs eye care and look forward to my next visit, unfortunately insurance only allows one eye exam per year but I already know where I will be next year. This is an honest review and NOT AI generated! She was a pleasure!!!!

Extortionists. There was a dispute over unnecessary charges they racked up, knowing I didn't have…read morethe money to pay, and refused to let me have my refraction to take somewhere else because their optical shop is outrageously expensive. It took six months for them to even send me a bill, and I was shocked at the "padded" charges they tacked onto my exam. The tech swore she checked my pressure, but I was not aware of it, and having worked in the business, I really wonder when she did that. Now they have involved a lawyer and extra charges, and I don't know how they think I can pay all this when I couldn't pay the original amount, which I informed them in the beginning I was trying to be careful of expenses. Unless you're independently wealthy and don't rely on Medicare for your health care, please avoid this racketeer shop. I've never seen anyone extort so much money short of waving a gun!

This is the worst run practice I have ever seen. Every experience I have with them involves some…read morekind of snafu. They need help!

Honest, friendly, attentive, and knowledgeable in her craft! The most thorough and professional eye…read moreexam I've ever had, and all with a cheerful personality to boot! Dr. Karen Schmidt, I commend you...and recommend you!

Karen Schmidt is wonderful. So kind, and does a great job with eye exams, and referrals when she…read morespots problems.

I have gone there several times to get my frames adjusted after bending them accidentally, they…read morealways fix my glasses and are very nice. Today they replaced my frames, no charge. I could go to Costco and get cheaper glasses, but I have to drive out of my way to get them repaired. As tough as I am on my glasses, I will stick with America's best!!

Went in for my appointment this afternoon The lady greeted me asked my name then told me my…read moreinsurance covered everything well I did my exams and went to run my insurance and the man said I'm sorry we have the wrong patient here I was thinking my insurance was gonna pay for everything and I had to pay and only got a 10% discount for their mess up I will not be going back Please make sure if you go they have the right patient

Ultimately, I was very disappointed with my experience with Butchart. On my first visit that was…read moresupposed to be 90 minutes but lasted less than 60 minutes, he diagnosed me with a genetic heart defect after asking me if I had a family member die of a heart attack. I was told to take Folate for this genetic heart defect. While this was a red-flag for me, I was still hopeful. He also prescribed me supplements for my condition prior to lab testing because he knew the problem and told me that I would be feeling better in less than two weeks. In fact, he told me that I would be feeling so good that I could stop taking my prescribed medicine (another red-flag). Please note that only the lab tests are covered by insurance (but see below) and the company that does the lab testing also provides the supplements that cannot be found elsewhere. After six months, and not feeling better (and actually getting worse due to one of his special formula mixes that he insisted I continue taking because, as he indicated, sometimes you get worse before you get better) he indicated I should have the lab tests done again. Well, the insurance company rejected being told to pay for the lab tests again and Butchart said he would work out a special deal with me and I could pay him $300 (or so) directly -- hmm (if I recall correctly, the company that does the lab testing charges the insurance company ~$2000 for the lab testing). Well, I told him I was not interested in investing another $300 in lab testing from the same company who provides the supplements that were supposed to make me feel better right away. When I told him this, he stopped communicating with me. Overall, I feel Butchart does a nice job of communicating with his patients by e-mail (notice that he directly e-mails the patient). But he also acts as if he knows everything while speaking badly of all other doctors as ignorant of how things really work in the mind and body. When things do not improve, as in my case, he is simply done and is not interested in trying to figure out another solution that works for both the patient and himself. Ultimately, I left poorer and no better off than when I first entered his practice.

I love Ted Butchart! He's been a world of medical wisdom while helping to heal your body. Ted is so…read moreknowledgeable about pharmaceuticals, which really helps when trying to figure out what's going on in your system. Naturally funny, his humor and his incredible knowledge that spans the allopathic and holistic worlds, makes him an invaluable resource. Thanks, Ted!