I visited the office for an eye exam as a first-time patient, and the initial service was so-so…read more However, Dr. Shield or Dr. Adam was unable to complete the basic vision exam because they did not have my medical records from my previous doctor's office. I called my previous doctor to confirm that the records had been sent, and they assured me that they had. The doctor asked me to return to complete the vision assessment, so I did. Unfortunately, my second visit was terrible experience. I have never encountered such poor service from eye doctors before. First, a technician named Amy was extremely rude. I had an interpreter with me, but she took me into a dark room where I couldn't access my communication needs. As a deaf and low-vision patient, this was very challenging. Amy was unwilling to accommodate my needs and forced me to go through the process without any communication support. She refused to accommodate and my request to replace with another technician or anyone willing to assist in a more cooperative manner in both ways. When I finally saw the doctor, he was unprofessional and lacked soft skills. He acted arrogantly, assuming that he had not reviewed anything from my first visit. He stated that it was not his problem that he had not received my medical records and made me go through a full vision field assessment, which was unnecessary. His assistant or he could have called me to inform me that they still hadn't received the records instead of making me come in for no reason. To make matters worse, he suggested that I go back to the previous office in different state (12hrs drive) to get my records cuz of their technical issues (yes, I called with their confirmation and signed ROI from both office) Overall, there seemed to be a lack of sensitivity training for staff regarding people with disabilities, and there was an absence of gentleness when discussing medical conditions

I scheduled an appointment for cataract surgery review back in January with a wait until early…read moreJuly. Due to the extreme backlog, I rescheduled with Va.Eye Institute in Richmond.

I have had to come in 4 times in the last 6 weeks and go through exams just to order contacts! I…read moream 41 years old and have worn contacts for 25 years. The people are very argumentative, rude and condescending. The act like they are doing you a favor by seeing you. They also misread my insurance benefits and charged me over $300 too much. When my wife, who happens to be an insurance agent, tried to help them correct it, the argued for over an hour. Never go here!

Terrible place, DO NOT GO! They were very rude and inconsiderate, wanted to discuss personal…read morefinances in the waiting room. When they found out we didn't have insurance they referred us to UVA to financial assistance but still charged me $200 for nothing but sitting in a chair and answering questions for 10 minutes!

I'm still waiting for my glasses. Vision tests done on February 23. Not advised glasses were…read moreavailable for pickup. Finally picked up glasses March 15 and prescription was not correct. Couldn't see a thing. Returned glasses on March 19. Receptionist "tested" eyes again and sent lenses back for revision. Still waiting for a usable pair of glasses that I paid almost $500 for. I do not recommend this business on Augusta Street. Totally unsatisfied.

Good Doctors, nice exam. They aggressively promote expensive frames and glasses, but otherwise the…read moreDocs are first class.

Karen is kind and the best eyecare for anyone! As a commercial aviator, Karen keeps my eyes at the…read morevery best!

With the changes and service decline in the medical field these days, Dr. Schmidt is a living…read moretestimony that a good quality provider can still exist. She was sweet, kind, personable, patient and a top notch professional. I would recommend her to anyone who needs eye care and look forward to my next visit, unfortunately insurance only allows one eye exam per year but I already know where I will be next year. This is an honest review and NOT AI generated! She was a pleasure!!!!

Extortionists. There was a dispute over unnecessary charges they racked up, knowing I didn't have…read morethe money to pay, and refused to let me have my refraction to take somewhere else because their optical shop is outrageously expensive. It took six months for them to even send me a bill, and I was shocked at the "padded" charges they tacked onto my exam. The tech swore she checked my pressure, but I was not aware of it, and having worked in the business, I really wonder when she did that. Now they have involved a lawyer and extra charges, and I don't know how they think I can pay all this when I couldn't pay the original amount, which I informed them in the beginning I was trying to be careful of expenses. Unless you're independently wealthy and don't rely on Medicare for your health care, please avoid this racketeer shop. I've never seen anyone extort so much money short of waving a gun!

This is the worst run practice I have ever seen. Every experience I have with them involves some…read morekind of snafu. They need help!

Karen Schmidt is wonderful. So kind, and does a great job with eye exams, and referrals when she…read morespots problems.

I have purchased eyeglasses here twice, most recently last August. Last Friday (4/23), my frames…read moresnapped in two. I called Trish (the optician) and she looked up my account, found a pair of identical frames in the store. She invited me to stop by, and 10 minutes after arriving, I walked out with a new pair of frames. She also said she would take care of all of the paperwork. Thank you, Trish!!! Highly recommended! Great service!

I have gone there several times to get my frames adjusted after bending them accidentally, they…read morealways fix my glasses and are very nice. Today they replaced my frames, no charge. I could go to Costco and get cheaper glasses, but I have to drive out of my way to get them repaired. As tough as I am on my glasses, I will stick with America's best!!

Honestly, I wouldn't even give this place one star. Their customer service is terrible and they do…read morenot communicate with each other. This has been BY FAR the worst experience I have ever had. They should just shut this store down until they can find someone with the correct experience to run the place.

Great experience, love the Doctors and the staff. 100000/10 of recommend!! Dr. Davis is very…read morethrough in her exam, and explaining everything perfectl. The optical boutique is fabulous, love the selection they offer

This place! The story continues. I came back later because I actually found a typo in my…read moreprescription-- my astigmatism was corrected in the wrong direction. Something I didn't notice most of the time but there were certain visual situations where I thought my eyes must be going really bad..... and when I came in they did recheck, confirmed the typo, and remade my glasses. But it was weird. And I felt like they regarded me with suspicion and side-eye the whole time and only begrudgingly admitted their mistake. And they talked down to me like it was my fault and told me it really would only make a minor difference, and my vision would get worse anyway!!! It still chaps my ass months later. I really wanted to love this practice. But I'm probably not going back.