Karen Schmidt is wonderful. So kind, and does a great job with eye exams, and referrals when she…read morespots problems.

I have purchased eyeglasses here twice, most recently last August. Last Friday (4/23), my frames…read moresnapped in two. I called Trish (the optician) and she looked up my account, found a pair of identical frames in the store. She invited me to stop by, and 10 minutes after arriving, I walked out with a new pair of frames. She also said she would take care of all of the paperwork. Thank you, Trish!!! Highly recommended! Great service!

I'm still waiting for my glasses. Vision tests done on February 23. Not advised glasses were…read moreavailable for pickup. Finally picked up glasses March 15 and prescription was not correct. Couldn't see a thing. Returned glasses on March 19. Receptionist "tested" eyes again and sent lenses back for revision. Still waiting for a usable pair of glasses that I paid almost $500 for. I do not recommend this business on Augusta Street. Totally unsatisfied.

Good Doctors, nice exam. They aggressively promote expensive frames and glasses, but otherwise the…read moreDocs are first class.

I been there many times and had a very good treatment there I am going back again and againread more

I recently went to this place the service was find and I was a first timer ,how ever I will not be…read moregoing back if your on a budget I recommend not to go to this place they worry the hell out of you about making your payments to them. Also they complained about not getting a payment for the month of March when I payed March 1 and this nasty bill just came March 23 2009 . This is poor business since I told them I was on disability and could only pay on the 3 of every month this was made very clear by my phone call in feb. This book keeper lacks compassion and a clear lack of understanding

I visited the office for an eye exam as a first-time patient, and the initial service was so-so…read more However, Dr. Shield or Dr. Adam was unable to complete the basic vision exam because they did not have my medical records from my previous doctor's office. I called my previous doctor to confirm that the records had been sent, and they assured me that they had. The doctor asked me to return to complete the vision assessment, so I did. Unfortunately, my second visit was terrible experience. I have never encountered such poor service from eye doctors before. First, a technician named Amy was extremely rude. I had an interpreter with me, but she took me into a dark room where I couldn't access my communication needs. As a deaf and low-vision patient, this was very challenging. Amy was unwilling to accommodate my needs and forced me to go through the process without any communication support. She refused to accommodate and my request to replace with another technician or anyone willing to assist in a more cooperative manner in both ways. When I finally saw the doctor, he was unprofessional and lacked soft skills. He acted arrogantly, assuming that he had not reviewed anything from my first visit. He stated that it was not his problem that he had not received my medical records and made me go through a full vision field assessment, which was unnecessary. His assistant or he could have called me to inform me that they still hadn't received the records instead of making me come in for no reason. To make matters worse, he suggested that I go back to the previous office in different state (12hrs drive) to get my records cuz of their technical issues (yes, I called with their confirmation and signed ROI from both office) Overall, there seemed to be a lack of sensitivity training for staff regarding people with disabilities, and there was an absence of gentleness when discussing medical conditions

I scheduled an appointment for cataract surgery review back in January with a wait until early…read moreJuly. Due to the extreme backlog, I rescheduled with Va.Eye Institute in Richmond.

Extortionists. There was a dispute over unnecessary charges they racked up, knowing I didn't have…read morethe money to pay, and refused to let me have my refraction to take somewhere else because their optical shop is outrageously expensive. It took six months for them to even send me a bill, and I was shocked at the "padded" charges they tacked onto my exam. The tech swore she checked my pressure, but I was not aware of it, and having worked in the business, I really wonder when she did that. Now they have involved a lawyer and extra charges, and I don't know how they think I can pay all this when I couldn't pay the original amount, which I informed them in the beginning I was trying to be careful of expenses. Unless you're independently wealthy and don't rely on Medicare for your health care, please avoid this racketeer shop. I've never seen anyone extort so much money short of waving a gun!

This is the worst run practice I have ever seen. Every experience I have with them involves some…read morekind of snafu. They need help!

I came here with pain in my eye after cutting wood without eyewear. The staff was super polite and…read morehelpful. The doctor came in 10 min agter the nurse took my info and removed two tiny splinters from my eye. Havent been happier to go to an eye doctor than today. The service was proffesional and fast. 5 out of 5 stars. Wpuld recommend.

These guys are really quality professionals and have saved my eyesight. I'm not sure why there are…read moreso many one star reviews since everyone here is helpful and kind. I get shots in each of my eyeballs every month or so and their care team is one in a 1 million.

I have gone there several times to get my frames adjusted after bending them accidentally, they…read morealways fix my glasses and are very nice. Today they replaced my frames, no charge. I could go to Costco and get cheaper glasses, but I have to drive out of my way to get them repaired. As tough as I am on my glasses, I will stick with America's best!!

Honestly, I wouldn't even give this place one star. Their customer service is terrible and they do…read morenot communicate with each other. This has been BY FAR the worst experience I have ever had. They should just shut this store down until they can find someone with the correct experience to run the place.