This place! The story continues. I came back later because I actually found a typo in my…read moreprescription-- my astigmatism was corrected in the wrong direction. Something I didn't notice most of the time but there were certain visual situations where I thought my eyes must be going really bad..... and when I came in they did recheck, confirmed the typo, and remade my glasses. But it was weird. And I felt like they regarded me with suspicion and side-eye the whole time and only begrudgingly admitted their mistake. And they talked down to me like it was my fault and told me it really would only make a minor difference, and my vision would get worse anyway!!! It still chaps my ass months later. I really wanted to love this practice. But I'm probably not going back.

Great experience, love the Doctors and the staff. 100000/10 of recommend!! Dr. Davis is very…read morethrough in her exam, and explaining everything perfectl. The optical boutique is fabulous, love the selection they offer

This review is as of Sep 12th 2025. Don't listen to the old reviews, they are from years ago. While…read moremy experience may not be everyone's, I was treated with excellent care, customer service and professionalism. The clinic is currently short staffed. However, I was seen early before my appointment and it only took me about 7 mins for everything to be said and done. I HIGHLY recommend them for anyone looking for great quality and affordable glasses. Thanks again Pemberton!

They value their time but not yours: appointment times are designed to have you waiting for them…read more Their hours are 9 to 5. My appointment was at 9:30. They had 2 exams scheduled before me and they only had 1 technician there. Do the math! The other customer waiting was requested to go back for her exam at 9:37. Do the math! That means this office SYSTEMATICALLY plans for you to not get in at the appointed time.... I walked out at 9:43 after the receptionist said for the second time in 15 minutes it would be only "a couple more minutes". News flash! My time is AT LEAST AS VALUABLE AS YOURS!!! In fact, I should charge your office for my time. Now wouldn't that change their attitude if customers could charge back their lack of consideration...!!!

Dr. Rohm is a great Dr. I have been going to her for many years now. She is very through and…read moretakes time to review and ask questions.

After failed and disappointing results from three docs at UVA Opthalmology/Optimetry Department, I…read morewas told that Dr. McCormack was very thorough and knowledgeable. I 100% agree. I've never had such a thorough and education experience. I highly recommend her without reservation! the office deserves a Gold Star for excellence!

This was the 3rd year I have visited Dr. McCormack & she has completed my annual eye exam. I find…read moreher office technicians to be friendly, helpful and very professional when engaging to achieve my pre-exam eye tests. I also appreciate that they are always willing to provide me with the full cost of my visit, when I schedule my appointment. Dr. McCormack is a consummate professional, extremely knowledgeable and does a thorough & efficient job with the eye exams she conducts. Dr. McCormack provides prescriptions for my glasses and contacts. In short I highly recommend her services! The ease of getting to her office location , the fact that I have never waited more than 5 minutes at this office and she and her staff are lovely tells the real story. Please get your eyes examined soon!

Avoid This Location if You Value Your Time and Respect I…read morewaited over two hours at the Waynesboro EyeOne office, costing me time and income from work. As soon as I mentioned leaving, the doctor saw me immediately -- which made it clear the delay wasn't due to workload but a lack of urgency. The front staff felt dismissive and unprofessional. When I requested glasses and a pack of contacts, the woman with curly hair interrupted me repeatedly with "hold on, hold on, you are going way too fast" even though I was simply responding to her question of what I wanted which never changed each time I said I wanted just GLASSES AND CONTACTS!! (Nothing about deals or offers or what I could get on the glasses). Before I could even say contacts she interrupted me not once but multiple times after asking what I wanted to order (Which was about three times mind you) and all I said was glasses and contacts!! That was it! I wasn't asking for offers, deals, or extra info -- just placing a straightforward order. Somehow, that was too difficult for her to process. Maybe hire someone that can take a simple order instead of someone that gets overwhelmed by just a simple straightforward order. She acted like it was way too hard to keep up with just glasses and contacts. I couldn't imagine if I had to ask about anything else. I worked in customer service for 8 years I know how hard it can be but if someone can't even take basic request without acting like it's too much for her to handle than you need to find someone who can. I can understand if I was asking a bunch of questions or wanting a bunch of stuff but I literally just ask for glasses and contacts nothing else about info or anything. Working in customer service there was times I had to take many MANY request and questions and process them immediately! I never once told a customer hold on you're going to fast and cut them off! Very unprofessional!!! Compared to other EyeOne centers nearby, this one stands out -- and not in a good way. I won't be returning to the Waynesboro location. PS, (this is the first and last time I go to the waynesboro office. If you are in the area trust me and drive a few more minutes to save you some time and respect and go to the fishersville office or Staunton office. The fishersville office I have been going to for 10 years and has always had friendly staff and doctors who value your time.)

Practice has too many patients and they can't handle any more. Staff does not understand urgent VS…read moreemergent VS routine. If your a new patient appointments will take a year. If your an established patient you will end up in ED. And the comments about rude staff are true, especially in Fishersville office. Most providers (MDs) are OK, some not very personable.. and I always feel rushed during my visits.

I decided I would try and support a local business, but I have to say I won't be back. While the…read moreactual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction.

Rosinsky and Franklin are good doctors…read more They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office.

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

myeyedr is a great option if you are retired or unemployed and have time to make several trips for…read morea single appointment. First time I scheduled an appt and confirmed it via text they gave away my appt when I showed up. Gave them another chance and this time the automated text sent me to the wrong branch. complete waste of time.

We have always received very personalized service from this business. Both my husband and I have…read morepurchased several pairs of glasses here. If there is a problem, they work with you until you have glasses that work for you.

Had an eye exam, both the tech and doctor (Huntzberry) were friendly and attentive. Huntzberry…read morereally listened to my concerns and reviewed my eyes with them in mind. Very transparent and communicative, which I always really appreciate from a dr!