Overall, recommended. Thoughts:…read more BAGS, NOT WEIGHT: Unlike other services I've used in the past, who "weigh" your clothes, LP charges a flat fee per bag - so whatever you can stuff in their large bags is $20 per bag. I like this system a lot, as I don't have to worry about certain items being more expensive and I know what I'm going to be paying without waiting for someone to come and weigh everything. My husband and I have done some testing and found that the bags come out to a little under twice as much cost as doing the laundry ourselves at the laundromat. It depends, though, if that time is worth it to you. It is to us. ONLINE ORDERING: They have a nice online ordering system. You can specify days/times and locations for pick-up/drop-off. On that first menu, they also have additional services for around $4-$6 fees such as stain removal, special delicate wash, same-day service and other things I've apparently never used because I can't think of them. SERVICE: Service has been prompt. Clothes has been delivered well-folded, although packed in a plastic bag rather than a paper bag (so things do get wrinkled) and nothing lost as of yet. I order the unattended drop-off/pick-up and I like that I get email notifications when that has happened. If it is a day I'm off work, I actually do head home to bring in the laundry (tip for management if you are reading this - putting undergarments somewhere hidden would be appreciated; the bags are clear!) UPDATES: *March 2016: So far great service. Highly recommended. *July 2016: I've had two white items come back recently with stains. A few days later: Good response from Laundry Party (Ben) via email that attests to how much they do seem to care about customers. For me, I haven't been able to reach them via phone, but email was prompt (between one minute to one day except on the weekends, I think) *August 2016: I'm graduating to more delicate items that I care about; so far, so good.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

Plenty to f machines. But not much seating and NO REST ROOMS! Who does that when they…read morespecifically have a child's playroom area? Don't people have bodily functions????? Just sayin.

My first time trying this laundromat out, I was searching for good decent laundromats in my area…read moreand this one happened to come up. I called the location to get some more info and I immediately got a response. The area is kept nice and clean and they have places for you to fold clothes and sit and wait for your clothes while they wash. The also have tables and chairs outside which is nice. The assistant helped me with any questions that I had. They also have a station to make change and wash your hands which is great. Of course I do wish they wouldn't charge to dry clothes but other than that 5/5 !

Clean and friendly! 20$ per load to wash and dry! $$$$…read moreCoffee shop and others stores nearby gives you something to do while waiting.

The place is MAGIC. Clothes come back clean and folded in the same day. Each item comes back crisp,…read morefresh, and perfectly handled. Very pleasant, friendly and attentive staff - feel like home and the way grandma used to treat our clothes. It exudes a welcoming, homely feel with very friendly staff. Very much reminded us of grandma's laundry room in our old house.

I walked into LaundroMax on John Fitch Highway in Fitchburg and Rob greeted me with such kindness…read moreand customer care!!! Brought me to a washing machine that would work for me and helped me with the card and money!!!! if I could give him 10 stars, I WOULD!!!! I have been to many laundromats and there is NO one available to help you!!!!! Not this laundromat. Rob, was MORE than willing to help. Thank you SO much for making my experience pleasant! KEEP making a difference!

Lady by the name of Genesis helped me. Very friendly and helpful thank you! Made a drop-off on…read moreOctober 10th 2020. I was told pickup would be after 12pm next day. Showed up a tad early just before 10am. Laundry was ready and I was on my way. Overall service was Great! Wasn't expecting much due to previous reviewers experience. Things to note when dropping off -This establishment is a no cash business so you would be paying by debit or credit card. - If you have less then the minimum of 10lbs they will round up and you would have to pay the $9 anyways. - Might want to purchase a box detergent for wash. - They use dryer scented sheets. - 75 cents per pound.

This is a better spot than the ones in NoHo.. it's clean and has all the machines, but I wish it…read morewasn't a spot for the homeless folks to hang out in. I came in one morning and there were three people in there who is obviously not doing laundry just chatting and one guy is sleeping on the seats. It was a bit awkward and the other folks doing laundry in there were a bit uncomfortable too. I don't have anything against the homeless, and I know the proprietor isn't always present, but they'll start losing business if they don't take care of their establishment.

This business is pretty unreliable. For the second time in a short period, they have locked their…read moredoors at least half an hour before closing time with laundry still in the dryers. They don't make it easy at all for customers to contact them. I have had to redry multiple loads of laundry because they don't honor their posted schedule. I won't be coming back here and I recommend others avoid this place as well. You had to post at least one star here - otherwise I would have posted zero.

Clean and (whenever I've been there) not too busy. Always plenty of machines available. I just wish…read morethey had wifi, reception there (on AT&T) is awful!

Always clean with plenty of machines which is surprising for it being so small. I go to South…read moreHadley and wish there was more parking being handicapped but, I can usually find a spot in the side lot. I have never seen broken out of order machines or it dirty. Please put bleach in your dispensers tho because I forget mine a lot.

Anna's is the kind of place where you feel like a close friend every time you walk through the…read moredoors! She runs her business so efficiently and tries her hardest to get your clothes back to you as soon as she can! She was able to get so many stains out that not every laundromat was able to tackle. We love coming here!

Fantastic place owned by the sweetest lady! Anna truly is wonderful, takes the time to get to know…read moreher customers and treats everyone like family. I was recommended to come here for alterations and Nadia does amazing work that won't break the bank. Will send anyone I know needing either of these services here!