Since November 2025, I have been an unpaid caregiver for a family member recovering from a stroke,…read morehandling appointments, transportation, and most personal care needs. While my initial phone interaction with Jeanette was positive, the interview experience was different. I felt that I was not given the opportunity to speak openly, as the conversation felt very one-sided and controlled. The tone did not feel supportive or aligned with what I expected. Based on the name "Plant the Seeds," I anticipated a more compassionate and encouraging environment, which was not my experience.

This is a company that does not pay its bills. This company signed an agreement with my company and…read morewas provided over $1,200 in services. They never paid a single invoice. We were given several excuses from Jeanette Jones, but we never saw a single dollar. Be wary about doing business with this unscrupulous company.

My father was sent to Ravenwood from the hospital for rehab in 2020. Staff were always MIA and…read moretreatedyou as an inconveniencewhen one couldbe located. Our father suffered from tremors and had gotten to the point of needing to be fed after there approximately 2 weeks. Since he could no longer go to the dining room to feed himself staff would sit his plate in front of him on the tray and walk out. My sisters and I rotated coming into to feed him or he would have starved. He would routinely tell us when asked what his physical therapy consisted of and was consistently told it was chat time with other residents. Nursing was notified routinely no changes just apologie and that it would be addressed. The worst of all, we didn't let him have any personals except his wedding band of 60 years. He unfortunately passed while there and low and behold his wedding band that he wanted to be buried with was missing when he got to the hospital. I addressed it with Ravenwood contacted corporate and oh it must have fell off of his hand and got swept up. Baloney. Then they said it must have been stolen at the hospital when they took him. Baloney. I did follow up with the hospital, they were all over it. Investigated and even involved a higher level. They did more than expected while Ravenwood blamed our dad for letting g it fall off, then the hospital. The overall experience was horrible and the ending was that much worse. He had good insurance didn't need to go to a low budget nursing home but unfortunately that was the only one with the bed for rehab at the time. I would never ever ever recommend this place to anyone for their loved ones even if you are able to be there daily as were. I would give a zero star if I could.

My experience with nursing homes is limited to three facilities in Hagerstown, Maryland. Ravenwood…read moreis not the worst of the three, but I would not recommend it to anyone. I would only recommend it over NMS in Hagerstown, one of the other facilities I've had experience with. The problem is always staffing - not enough people to attend to the residents. One Geriatric Nursing Aid to 25 residents is the state requirement and Ravenwood is in compliance with and often exceeds that ... most of the time. But frequent staff turnover and absences make it impossible to deliver what they claim on their website: "professional care with a personal touch." My mother is not being abused or neglected and has not developed bed sores, but the standard of care falls far below what I expect. The only reason I feel at all positive about my mom in that place is that she is able to afford private aids that attend to her 3 times a day. Otherwise, I'm certain she would be worse off from the 6 months she has spent there. But I have to needle them nearly every week with the same issues that never get resolved. There are staff there who are professional and clearly care for my mom and do their best to attend to her. However, these are few and they are always overworked, and frequently the good ones leave because they can't stand the environment and the workload. I realize this problem is not specific to Ravenwood. But I cannot give it a higher rating because I am not willing to lower my standards and expectations. The state of long term care facilities in the US is despicable and indicative of an overall lack of interest by most people in the state of elderly care. My only consolation is that mom's private aids give her 6 hours a day of focused attention and companionship. I feel great empathy for those who are not able to afford this.