This was just a good clean safe feeling hotel. I was in town for business and stayed a few nights…read more I had zero issues. Check in was easy, it was in a decent area. They cleaned my room every day, which doesn't always happen these days. The bed was comfortable. The shower was nice. Good pressure and worked as it should. Breakfast was normal free breakfast but it was also well maintained and clean. I would definitely recommend staying here. Sorry. Forgot to take pics but others listed are representative of this place.

A stampede of people ran, yelled, banged, and repeatedly slammed doors for nearly an hour around…read more1am in the morning. The staff put us in an adjoining room that we did not request; the sound traveled terribly through that thin door!!! And, all of the handicap spots were all taken in the front--mostly by persons without handicap tags. That made it difficult for me, since I do have a handicap tag and need one. I guess they do not enforce that at this hotel.

I had one of the worst travel experiences of my life with the Canopy by Hilton Charlotte Southpark,…read moreand what made it truly unacceptable was the behavior of the staff. I had a confirmed reservation, completed check in earlier in the day through the Hilton Honors app (I am a Hilton gold member), and even selected my room in advance. By the time I arrived at 1130 pm, exhausted and emotionally drained, I had every reason to believe my room was secured. Instead, I was told the hotel was oversold and had no rooms available. What happened next was beyond disappointing. The front desk attendant was incredibly cold, dismissive, and outright rude. He claimed a manager had called me to notify me of the issue, which was simply not true. When I asked what I was supposed to do, I was told, in a tone that made it clear he did not care, that it was not his problem. There was no attempt to help, no effort to find alternative accommodations, and no sense of urgency despite the late hour and the fact that the city was fully booked. Instead he watched as my sister and I sobbed and panicked in the lobby for an hour without so much as a sorry. I was left stranded in the middle of the night with nowhere to go. Every hotel in the area was sold out. We ended up sleeping in my car. To make matters worse, I was in town because my father had just passed away. This was not a routine trip. In a moment where even basic human empathy would have gone a long way, I was met with indifference, coldness, and irritation. Mistakes happen. But how a hotel handles it is what matters, and in this case, it was handled with a complete lack of professionalism, accountability, and basic human decency. If you are considering staying here, understand that even with a confirmed reservation, advance check in, and a room selected, you may still not have a room when you arrive--and if something goes wrong, you should not expect help from the staff or the manager. Completely unacceptable experience with despicable staff, especially for the Hilton brand.

I had a wonderful stay at this hotel and would absolutely recommend it…read more The room was extremely clean, beautifully decorated, and very spacious. I love the shower and overall room design, and the bed was incredibly comfortable. There were plenty of towels and great storage space, and the mirror and lighting were a huge plus. I also appreciated the bench in the room; it was perfect for setting items down or sitting. The coffee in the room was good, and I love the cute little espresso cups that came with, which felt like such a thoughtful touch. Having an ice and water machine close by was also really convenient. One thing I really appreciated was the ability to text the hotel for anything I needed. It made communication, quick and easy and added to how seamless this stay felt. Brittany was especially nice and helpful via text message. When I first arrived, the room was set to 57 degrees, which felt very cold, considering it was in the 20/30s outside. It did take a bit of time to warm up, but once it did, the room was very comfortable. The only other small hiccup was that the room safe needed a battery replacement, but I messaged the front desk and maintenance took care of it right away. The maintenance staff member was friendly and helpful. I love that the hotel offers a keyless entry option (even though I didn't personally use it), and I really enjoyed the food and drink service to the room. The bartender was especially friendly and welcoming, with great drink options. I also checked out the gym, which looked great and was well maintained. I love that it offered a Peloton, which was a nice bonus. This was my first solo trip, and I felt very safe throughout my stay. I appreciated that the doors locked at certain hours and requires a key card for entry. Parking is available in a structure across the street for $15.30 per night and was easy to access in and out. The staff overall was very friendly, including housekeeping. The only suggestion I'd make is that it would be helpful if the front doors had a way to stay open or a button for entry, as it was a bit tricky managing luggage, though the luggage trolley was conveniently available right inside the entrance. I also felt the early check-in fee of $75.00 was a bit steep for ~two hours. The area felt safe and nice, with great nearby coffee shops, stores, and a beautiful mall in South Park. While I love the area, I'd personally choose to stay closer to downtown next time since travel times ended up being longer than expected. Overall, this was a great experience, and I'd happily stay here again!

What a great hotel! We booked straight from their website and paid $115 (after tax) for the night…read more We checked in at 18:30 and were delighted to find a free dinner buffet! Including 2 free drinks (we got wine and beer). The rooms were really clean, updated modern, and very comfortable. It was nice to have a stand in shower where I wasn't afraid to slip! The staff at the front desk (both night & morning) were fantastic and friendly. Every employee we came across had a smile. The breakfast buffet was huge. There were plenty of choices, even if you're gluten free like me or vegan. I requested an extra blanket for the night and they were very happy to get one for me. The hotel was easy to find and parking was plenty. We travel a lot, and we were very impressed with this hotel.

We always stay at this location when traveling. The staff are friendly and accommodating. Our last…read morestay in November 2024, our room because extremely hot and maintenance couldn't fix it before we were going to bed. The manager brought up a fan for us to use to keep us as cool as possible. Our favorite parts about this hotel are how clean it is, friendly staff, convenience of location, free breakfast and kick back (dinner from 5:30-7:00pm), 2 free drinks each night of your stay (for 21-older), pool/hot tub, workout room and their nice sized rooms. We always chose a king bed room that has a chair/ottoman, and a desk with a chair. Each room has an ironing board and iron, hair dryer, and provides shampoo, conditioner and body wash. I will say though, this trip, we did notice that the bed was more soft than normal, and they may need to upgrade the mattresses to firmer ones. They are opening a new bar area this weekend that will have a full bar and menu to order from (this area is for a fee). Overall, what brings us back to this hotel time and again is how friendly the staff are, convenience and price. The general manager comes around during the kick back every night and speaks to every table, to check and see how your stay is going. He's such a great guy and genuinely cares about the guests. You don't find this level of customer service at many hotels.

This hotel is so clean and the staff is incredibly polite and friendly. Great access to Wingate…read moreUniversity and town. Out of the hustle of Charlotte. Lynard the front desk clerk was extremely kind and helpful. Thank you for making our quick trip stressless!

First the great stuff. The front desk staff is wonderful. They seem genuinely happy to be there…read more The hotel itself is very clean and the room design/layout is excellent. The negative is thin walls. I could hear the person next door snoring all night plus an active child around 12:30am on the floor above us. So ultimately it was not a restful evening. If I stayed here again I would request a room toward the end of the hall and top floor. But again, very clean and a welcoming staff.

First and foremost I want to say that the staff is the friendliest and extremely helpful. I…read moreappreciate the wonderful attitudes of the staff. The location is convenient. The water pressure in the shower was amazing. Bed was comfortable. Although our Bathroom door wouldn't stay shut. We were also extremely disappointed that the pool has been out of service for days. Also the breakfast has been disappointing each day...With the turkey sausage being way over cooked like hockey pucks. So called egg white omelettes were honestly gross. Had to literally spit it out. The waffles didn't have syrup. If you stay here don't come for the breakfast!

Quick one night in CLT for a work trip and SpringHill Suites was my accommodations for the night!…read moreThe staff at the front desk was friendly and helped me with my later-evening check-in without issue. My room was spacious, clean, and had a nice size bathroom. I did have some trouble connecting to the wifi for some reason but the front desk agent talked me through some troubleshooting options. The free breakfast was nice and a great grab and go option before I hit the road. I would definitely stay here again on future trips to Charlotte.

Beautiful hotel in a great location. Suites are huge for only 10.00 more. Location is really good…read morefor lots of restaurants and stores. really lovely area.

Left a personal item in my room and was hours away before I realized it. MICAH was able to help me…read morelocate the item and return it to me. He was so helpful and wonderful and I can't be more thankful for the awesome customer service! THANK YOU SO MUCH - would highly recommend!

Hotel is clean. Housekeeping staff does a good job. The maids don't steal. Breakfast is free. Beds…read moreare OK, pillows are not. Bathroom cleaned immaculately. My only issue is the toilet paper. While I appreciate foreign investment in our nation, this is America, not south west Asia-we use 2-ply toilet paper. If you aren't sure, ask the women- get an earful for sure. It's the little touches guys...that's what people remember. Toilet paper should not be a 'penny-wise, pound foolish' decision, as is the usual case in establishments of the BW genre. Overall, they do a reasonably good job. I don't much like the Charlotte area; however, if my affairs bring me back to that area, I will probably re-visit BW Monroe.

Place was okay. Room seemed clean but also felt a little dingy. Pillows were tiny, half the size of…read morea regular pillow. Bed was pretty comfy--Bedding was not very soft or high quality but it smelled clean. Bathroom was a tight squeeze but everything worked ok. Breakfast sandwich was not good quality. Felt pretty safe-was quiet on a Tuesday night. Could still pretty much hear everything through walls. Looking a bit rundown, should have been cheaper, not really worth the money. Also, Best Western's "best price guarantee" is a crock. I'd probably try a different hotel but if I had to book again I would go through Kayak (or similar third party) since they wouldn't accept Super! Because they need a phone number to sign up. They did let us check out at noon instead of 11. Dumpster smell outside in the morning.

I had a two night stay here in mid March when I went to Carowinds opening day on my drive back from…read moreFlorida. I felt like a total dork with how much I liked the "Good evening , Kevin" greeting on the smart tv in my room but then I saw Yelper Eric S voicing appreciation for the same thing at a hotel in Chicago so I don't feel so sheepish for being susceptible to this. The place was clean and quiet and it was nice to settle in somewhere for two nights after 3 one night stays at random hotels as I took my sweet time driving down to Florida and back. And for the first time I found myself at a hotel where I could watch Netflix on the tv via my phone. So I got to watch Detroiters on 313 Day. I wonder what percentage of guests here are going to Carowinds. It's just across the street and Winderseeker, Afterburn and ahem, "Thunder Striker" could be seen peeking out from the bare trees from the top floor window at that side of the hotel, further whetting my appetite for Opening Day delights. Despite Carowinds being so close it's a somewhat arduous and anxious walk over cause of how pedestrian hostile the infrastructure is. 'Merica. Drive a huge obnoxious lifted truck or fear for your safety! Well, I damn sure wasn't paying for parking when I was staying just across the street and I made it there and back in one piece. That's nothing on this hotel but I wonder if they ever considered running a shuttle. I'd definitely tip a driver who got me through that passage of no sidewalks or caution lights. I stayed at a couple more divey hotel/motels on this trip to ease things on my pocketbook but it was worth a bit extra for the convenience here. I'll tell you guys about the most expensive hotel I stayed at on this trip in downtown Atlanta in a few weeks or even months. I've been all gas and no brakes on the Yelp lately and it's time to ease off and focus on other things for a while. I mean, I think I got Elite 27 wrapped up already and it's only May.

Was close to carowinds and my daughters house. Cleaner then the Residence Inns we've been staying…read morein on our travels. The hotel was clean and staff friendly minus the one night desk man on at 2:30am Sunday morning. A bit standoffish. I called down to see if they had other rooms available because our middle daughter was just getting in to town. Everything seemed to be booked. I asked if he knew what was going on and he said... "maam, I'm just the front desk man I don't know anything that's going on. I just check people in