The staff was very nice upon check in ! They got us all set up in less than 10 minutes! That made…read morethe touch special by including my Hilton honor stuff on the tv ! Room was spacious and somewhat clean, definitely room for improvement ! They don't have housekeeping except every other day . Streaming services on tv which you can log into . But regular channels are available. Overall we enjoyed the stay here despite the renovations. Several of guests in our party had a lady bug infestation and saw some roaches .

Great hotel!! The room was super nice and everything was perfectly clean. All the staff were really…read morefriendly (especially Essie). We will definitely come here again!

Fairfield Inn and Suites Rock Hill SC…read more We often stay in Elkin NC just north of Charlotte; today we added miles to Fairfield Inn and Suites Rock Hill SC (Thursday.) From about 20 miles north of Charlotte to Rock Hill, we discovered an I-77 parking lot, with traffic moving from 0 - 17 mph. Traffic finally opened near Rock Hill. Fairfield Inn and Suites Rock was easy off/on in a very pleasant suburb. This is a newer and well maintained property with a professional staff; we dined at adjacent restaurant at Holiday Inn Express because of rave reviews. Breakfast is not "free," but is included with room fees - Breakfast rates a C minus - where is hot oatmeal. Higly recommend this property.

Stayed overnight on way to Florida from Buffalo. We travel frequently and usually stay at a…read moreMarriott brand. This was best of them all. Very clean, comfortable bed,good variety at breakfast. Jacob, the reception clerk warmly greeted us on way in. I reserved a handicap room which truly was for handicap. It was close to elevator with many helpful bars on toilet and bed. We will always stay here when in South Carolina. I highly recommend this hotel.

Let's start with the 2.5 hours it took to book... I am a Choice club member, and I had all the data…read morein. Pressed "book now"...server error, try again. I did. Dozens of times until the 15 minute window closed. Waited 15 minutes, tried again. Same. Called directly. Manager took my phone number and room request. Promised to call back. Half hour later, I went to booking.com. 3 tries later it went through. Told this to receptionist on check-in and was told the person who I spoke with was manager!?! Hotel is clean, room looked nice. However, sink was cracked. And then the clunking started. We heard something in the bathroom that sounded like it was randomly hitting the walls. It wasn't long, and stopped, so we laughed and went to sleep. At 5.45 the next morning, someone took a shower and it wasn't so random. End of our sleep. Then a second...I recorded it, got dressed and went to the desk. Played it for night desk person and showed him sink image. He added it to notebook. Went to room, more random clinking as other guests used their water. Quickly packed, headed for breakfast. Reported again, playing audio for morning manager. "So sorry". That's it. Meh Word of warning...nice looking hotel, but if you have any room issues no matter how late it is and unpacked...CHANGE ROOM.

I have to say that this was the cleanest and most sanitized hotel that you could imagine. Our…read morefront desk clerk (Amanda) was so personable and friendly. She also cleaned and sanitized the breakfast eating area which was a blessing because I have been in some that you had to turn around and run away from. The room was clean and very comfortable. We will definitely be staying here when our travels send us close to this area. Keep up the great work !!

What happened to this property?…read more What a crappy, dusty and dated hotel it has become. Had my reservation not been NON refundable, I would have never checked in today. Soiled carpet, dusty phone, tables and lamp posts. This is 100% a pet used room, which I specifically requested not to have. It seems they think the smothering smell of bleach will mask it. Old, tiny microwave and beat up fridge.... Don't get me started on these old white bed covers. This room was clearly pieced together with random furniture. I used to be a diehard Hilton patron but every stay seems worse than the next. I won't even complain ( because I could) or even post photos of this disappointing hotel room. I just won't patronize this brand anymore. FYI, the first room that I moved from to this one was even worse AND the desk staff confirmed that this was an old property. Don't stay here... staying in a lesser known property or your vehicle will probably be cleaner. Terrible.

I decided I could not do the 12 hour drive between Jacksonville and my parents in Ohio. I found the…read moreHampton Inn in Rock Hill, SC which was halfway. The selling points for me was they accepted my dog Simba, it was close to the highway and offered free breakfast. I checked in at roughly 4:00 PM. Check in was fast and easy. I was happy my room was on the first floor;) And I was able to park outside my room window. The room and bathroom were clean and spacious. It took me a little finagling to get the heat to work. Once I turned the thermostat off and on it worked. Bonus, they had lots of green space to walk my dog. My only complaint was I was in a room with an adjoining door. And until I turned the TV on I could hear the conversation happening in the room beside me. He was not being loud, I just think he was close to the door and the door was not sound proof enough. The hotel was also close to a mall, restaurants and gas stations. The morning of check out I went for breakfast at 9 AM. They had to go containers so I picked up scrambled eggs, sausage, a biscuit topped with sausage gravy, fruit and hot tea. I was impressed with the breakfast, especially the biscuit and sausage gravy! I plan to book a room here for all of my future trips to my parents. Try them out as I do not think you will be disappointed. For the price, it was a quality place to stay.

This location is now a Best Western . I stayed here September 29 , 2021 and also my son and his…read morewife had another room . The room was clean and the hotel was also clean and nicely decorated . The staff was very nice and I would definitely recommend this hotel if staying in the area . We looked at a couple other places and they were down right scary . The area is not very good with people walking down the street selling drugs or hookers , but it is kind of hard to get away from that now days . We only stayed here one night since we were traveling . Didn't see anyone hanging out in the parking lot like some places and no one messed with our car . The bed was comfortable and the room was very clean . It was almost like this hotel was in the wrong area , should be in a nicer part of town . The price was very reasonable and they had a breakfast in the morning , but we didn't make it down in time to get it that morning except for some coffee and a yogurt .

I've stayed here multiple times and they never disappoint clean rooms nice friendly staff and…read moreservice in a really good location next to the hwy not too far from the airport great stay fro a great price!!

Horrible experience I was stole from by the cleaning people. I had to buy cameras to put in hotel…read moreroom to keep them from stealing. The rooms are small and beds are cheap. The cleaning people will keep making your bed with the same 2 week old sheets. Walls are thin. Roaches in the kitchen area when I first got there. Washing machines and dryers always out of service. I've machine was out of service when I stayed. Pool is out of service and nasty. Toilets make load noises when others flush above you. I stayed for 2 months for work and was excited to leave. They should call that place motel 6.

Clean and comfortable! The breakfast spread was on point! Fresh fruits, waffle maker, eggs,…read moresausage, cereal, yogurt, lots of toppings! 100% juices and even chocolate milk! Love the variety! Danny and Tabitha were extremely pleasant and you can tell Danny loves his job. He is great!

I stayed here September 29 , 2021 and also my son and his wife had another room . The room was…read moreclean and the hotel was also clean and nicely decorated . The staff was very nice and I would definitely recommend this hotel if staying in the area . We looked at a couple other places and they were down right scary . The area is not very good with people walking down the street selling drugs or hookers , but it is kind of hard to get away from that now days . We only stayed here one night since we were traveling . Didn't see anyone hanging out in the parking lot like some places and no one messed with our car . The bed was comfortable and the room was very clean . It was almost like this hotel was in the wrong area , should be in a nicer part of town . The price was very reasonable and they had a breakfast in the morning , but we didn't make it down in time to get it that morning except for some coffee and a yogurt .

If I could leave this review without giving a star I would have!!! IF YOU READ THIS REVIEW BEFORE…read moreBOOKING!!! DO NOT STAY HERE!!! I travel for a living and have stayed at many hotels in my years of traveling. Best Western is my usual (if the price is reasonable) go to stay. As I walked into the doors of this BW, the first RED FLAG WAS THE SMELL! But I was tired and was ready to lay down. RED FLAG #2 the card machine didn't work!! Again, I was really tired and wanted to rest my body. After receiving my room keys, I proceeded to the 3rd floor and come to my room (311) where I find the door propped open. RED FLAG #3, that I ignore. IT MUST HAVE BEEN LEFT OPEN TO PREVENT THE SMELL FROM BEING TRAPPED IN. SMH The hotel is JUST IN A NEED OF A REMODEL. EVERTHING NEEDS TO FIND ITS WAY TO THE TRASH. The furniture is so worn and filthy. Sooooo, I always pull back the sheets on the bed to inspect. Because that is where I have to lay my body. THE SHEETS WERE SO WORN AND HAD MULTIPLE STAINS ON THEM. I took pictures of the bedding and left the room. After showing the pictures to the front desk clerk and requesting a refund. He calls the hotel manager, who tells him to offer me a suite. Sir, I will not be staying here!!!!!! At this point I don't care how tired I am at this point. I would truly like my money back!! If this review can help someone else avoid this filthy, it's worth donating to the renovations.

Check in was a breeze. We had our small dog with us, so I stayed in the car while my husband…read morechecked in using my rewards number so that I would get credit for our stay, which I appreciated. We rolled in to Rock Hill hauling a giant horse trailer, so I didn't book ahead on-line, because I needed to find a hotel with a parking lot that could accommodate our unusual haul! We received our welcome water and snack - I don't know whose idea that was at Hilton, but can I tell you that I love it? Hydration is key on roadtrips and I don't stop for anything unless absolutely necessary, so that bottle of water upon check in is a welcome reminder to hydrate! It's empty before I even get to the room. Speaking of rooms - I LOVE Tru when I'm on business. The sleek, minimalist designs are just what I need. The fact that the hotel is DOG FRIENDLY makes me SO happy. They allow dogs of all sizes and the rooms (at least ours) are absolutely dog friendly - no carpet! So, if Fido DOES have an accident, it's easily cleaned. That being said, there's no reason your pup should have an accident because there are plenty of dog potty stations complete with baggies and disposal. There's a wide array of snacks and drinks available for purchase and the continental breakfast blew my mind. Gone are the days of stale muffins and mushy fruit! They had egg bites that rivaled Starbucks, Lavazza coffee, biscuits, sausage, toast, cereal, hot tea, and the most amazing little pancake machine that cranks out two pancakes in two minutes. It's so great! One thing I must note is that even though the hotel is dog friendly - there is NO odor. I mean, NONE. This hotel didn't even have the general "hotel smell." It just smelled fresh and clean and it WAS. I spilled some water on the floor and when I wiped it up, the white towel was still just as white as when I put it down there. Clean, clean, clean! No hair in the showers or sinks, not a towel out of place. I hope management treats the cleaning crew like queens and kings, because this hotel is SPARKLING clean. Lastly, I adore that they use Not Radio soaps, lotions, and shampoos. Truly, this hotel has thought of everything you could possibly need and they've made it convenient as well. Cheers to everyone working at this hotel and thank you for making our experience so wonderful.

Very clean nice staff. Will definitely come again Loved the pillows hou have three different…read moretypes so you can find one that you like. Firm to soft

I stayed here on Labor Day of 2018, after I had spent the day at Carowinds with a friend who is…read morelocal to the area. The prices are on the high end, but this is a hotel with high end standards. Walking in the late afternoon/early evening, I was promptly greeted by a lovely young lady with strawberry blond hair. I wish I could remember her name. Anyway, she got me a room at the lowest price. I was on the side facing I-77, but I could hear NO highway noise at all. One Queen bed, flat screen TV mounted on the wall. A refrigerator and microwave hidden away in a cabinet. I had a bad headache settling in behind my eyes from spending all day in the sun. I went back to the front desk as I noticed they had sundry items for sale. The strawberry blond haired lady was with her niece, but stopped everything to give me some of her own ibuprofen so I would not have to purchase it, and I got some Gatorade. That was SO nice of her, she did not have to do that at all. There was a small café area in the lobby, but I did not get anything from there. I am so grateful for this lovely hotel. I will be back again if I am in the area again. It is very close to the highway and easy to get in and out. There is an Outback Steakhouse within walking distance as well. Several gas stations are close by to get gas and go.

This property is unsafe and simply awful…read more There was no warning that half of the of the 2nd floor would be closed for construction. Yet, I was placed in a room right beside the image below, where transient workers came and went all day. There are no security checks, anyone can enter the hotel and take the elevator to any floor, and no one answers the front desk phone. After endless ringing, I went downstairs at 11pm to find a sign stating "We are temporarily away from the front desk and will return shortly." It's 12:03am and no one has returned. I suppose Marriott's definition of "shortly" is relative.

This is a lovely hotel. The employees are very nice. The breakfast is outstanding. The rooms are…read moreclean. The hotel is lovely. Honestly, though why would you have such a nice facility with an indoor pool and the pool be freezing? My daughter wanted to swim in the pool and we stopped and we paid $200 and we got in the pool and his ice cold. The employee said the pool does not have a heater. Why would a Hilton have an indoor pool without a heater in it? What would a heater cost 10,000 more dollars? A small expense for the Hilton organization. Why would you not have a heater in this pool? Why would the pool be totally empty? No one could get in the pool cause it's absolutely like swimming in an iceberg. Why would you have such a nice hotel and such a beautiful pool and not have it warm enough so people could swim in it. What would be the point of having an indoor pool? You should just have an outdoor pool and cover it up in the winter. It makes no sense to me to not have a heated pool. And we asked them if the pool was working properly before we checked in they should've said it's working properly but it's subzero because there's no heater in the pool and we would've gone somewhere else. Really nice place. I wish they would have heated their pool in fact it's absolutely ridiculous that they did not.

As usual we booked in advance through Hilton. We were a little skeptical of this location because…read moreof the negative reviews but we like the Home2 Suites line of Hilton properties and thought it was worth a try. We stayed here on Sunday night before Memorial Day. We checked in online, used the digital key and headed straight to our room about 7pm. There are many amenities which we did not check out because we were just staying for the night. Although the check-in was flawless, the WiFi was good, the TV channel options were endless and the room was quiet, we will not stay here again because of the following: There were multiple lights that did not work in the room. Light fixtures should be one of the easiest things to maintain. One had no light bulb, one we are guessing the light was burnt out and two only had one of two lights working in the fixture. The movable work table under the counter had some sticky residue on it. It was clearly not wiped clean. The remote had no cover for the battery. There was a piece of something that looked like food on the floor and the carpet needed a deep clean. These simple things raised our concern for the cleanliness and maintenance of things we did not notice. We made a note that for future travels through the area to stay at the Home2 in Blythwood, SC, It is a much better location overall than this particular hotel. In addition to the cleanliness and maintenance in Blythwood, the space in the room felt much bigger. The bathroom had a barn door verses the regular door in Rock Hill which barely cleared the toilet making it an extremely tight fit if shutting the door to use the bathroom. Not a great experience.