I was so excited to stay at the nicest hotel in Siena on our trip and we stayed here 2 nights…read more After the first night, I woke up covered in bites. I told my husband I thought there were bedbugs and he thought I was crazy. I was itchy all day and had about 10 to 12 bites all over my body. The next night we were up all night. He started getting bites as well. We told the hotel in the middle of the night and they said that we must have left the window open. We let them know we did not open the window. They let us switch rooms at 4 am after being up for hours and going back and forth on them about this, but the damage was done. The next morning they apologized and said they misunderstood with the language barrier and thought that there were flying insects in the room. They told us that they would refund us for the entire stay because of the inconvenience and how grossed out we were. We showed the front desk lady our bodies covered in bites and she apologized and said she would refund the entire stay. When I got home and still had the charge I called back and they said they didn't find bugs and wouldn't refund us. No contact from them at all they just changed their mind. A simple Google search will let you know how challenging it is to see and find them. We certainly saw them AND showed the staff our bodies covered in bites. This was such a disappointing and disgusting experience. We had to go launder all our clothes in the middle of our vacation, couldn't bring our luggage into any other hotel after this, and the fact they think we would make this up when we showed them our bodies were covered in bites is appalling. Not 5 star service or cleanliness, don't stay here.

I loved my stay at the Grand Hotel Continental. The location coudln't be better. Right in the…read moremiddle of everything. Yet, very quite inside. My room was beautiful, comfortable and with a beautiful view of the homes in Siena. The customer service is top notch. Breakfast was included and it was a buffet of wonderful variety of food. We also had a complimentary dinner at their restaurant. It was lovely. The food was good and the service superb. I had a chocolate dessert that was a bit " chocolate egg". We poured a had drink to melt the chocolate and see what was inside. Pretty cool! I highly recommend a stay in the Grand Hotel Continental.

Pretty basic spot to spend the night. Located within easy walking distance from most of the main…read moreattractions of the town, as well as the train station. Room was clean and the beds are comfortable, and the complimentary breakfast is adequate and represents what you get at most of the places in Italy that offer breakfast as part of the room fee. My two biggest complaints were that our room was located near a storage closet/hallway bathroom that the staff and guests used as a place to smoke since it's not allowed in the rooms and the smoke they blew out the window came right back into our room so we had to close the windows every time it happened, which was often. Second, the 'free' WiFi that came with the room was the most blatant data grab I've ever seen and soured me on an otherwise decent place to stay. Unless you entered your email address and a bunch of other personal information the usage was very limited and slow (you couldn't load web pages or use most apps, basically only Instagram and FB, and even then you couldn't click on links within the app or it would redirect you to sign in again with more personal info etc.) it was annoying and infuriating quite frankly. It would intermittently prompt you to re-log in every few minutes and just felt like it wasn't there for you but for them. I started receiving annoying ads the second I logged in for the first time. Might not be a sticking point for some but trying to get directions or read reviews of places to eat etc. was basically impossible because of it, and selling my info like that felt greedy and like a violation of my privacy etc. I won't be staying here again because of it even though it's decent enough. On top of that I also thought it was pretty over priced for what it was.

Absolutely magnificent "hotel"!!! Is hard to even call it a hotel, as you more so feel like royalty…read morespending the night in a historic mansion (4 bedrooms total) inside the walls of Siena. Rooms were beautiful, service was very helpful and friendly, views were *superb*, and the location was perfect! MUST.STAY.HERE!!! The owner of the residence texted me several hours before to welcome us and check what our arrival time would be (they usually aren't there from 11 am-3 pm), as well as to inform us to drive straight to a private parking garage "Leonardo" nearby. Once at the garage, the attendant drove us to Palazzo Borghesi and then drove himself back to the garage to park our car- super easy!! And much to our surprise, we were able to check in a few hours early!! The residence was built in the 15th century by the Borghesi family and given to the grandson and current owner, Paolo, in 1950. In 2016 he decided to rent out the rooms so that tourists could see what living in Siena was really like. Everything inside is original- including the frescos on the ceilings and walls. Two huge wooden doors (that you will use an actual metal key to open) welcome you into the residence- there is a communal living room, dining room and patio, in addition to your own room, bathroom, and terrace. We stayed in the "verde" or green room- which was gorgeous!!! The paint and the decor in the room, down to every fine detail, were so elaborate and beautiful. The view from the room was breath-taking and the panoramic terrace gave you a view of the entire city of Siena. There was no need to climb the cathedral, the Duomo; nothing beat the view from our room!! The residence was right in the heart of Siena- lots of restaurants and (meat and fruit) markets up and down the nearby streets. Our stay included 2 vouchers for breakfast at the cafe right outside the residence, called Bar 4 Cantoni. To our surprise, we were each allowed to pick ANY sandwich or party and any drink in the store that we wanted. Both the cappuccino and the mozzarella and prosciutto sandwich (on freshly toasted bread) was THE best I've ever had. At the end of our stay, the hosts thanked us graciously and even gave us a hand painted Christmas ornament as a "thank you". It was the sweetest gesture, totally unexpected but very much appreciated. We 100% will stay here on our next trip to Siena, this experience (not just a hotel room) blew us away. Very very happy with it.

We booked a room here in late August. The pictures look great but the room was way smaller than…read morethe pictures showed and did not have twin beds. The management was independent and not accomadating at all. The place was very tired and we left after one night. They charged us for two nights even though we told them it was not a room for two women traveling together. Although they agreed they would rent a an additional room for more money!! Breakfast was the worst we had in three weeks of travel in Itlay. Personally I would not reccomend this hotel.

The physical plant is good but food at the breakfast buffet was almost uniformly truly horrible…read more The staff is also not friendly or professional.

This place was *Amazing*- I've never been to a hotel like it before. Amazing customer service from…read moreevery single aspect- the front desk is amazing- the bar- the bellhop- everyone is so nice! The rooms were great- solid view, great commodities- the only reason it gets a four star is because the beds are a bit stiff. Doesn't matter after a fourteen hour flight tho (slept like a baby ). It serves both breakfast and dinner- (breakfast 3/4 floor and dinner 7 floor) the 7th floor where you have dinner doubles as a roof top bar and is just a gorgeous view of Siena. Not to mention every place you could want to see here is in walking distance!!! If I could give this a 9.9/10 I would- nothing can be perfect but this place is pretty damn close.

Helpful and polite staff, great rooms, wonderful location, lovely breakfast. The most reasonable…read morepace to stay in Siena!

I chose this hotel because I stayed here before and enjoyed it. The room I had the first time was…read morelovely. This time, my friend and I were given a room (44?) that lacked all the charm of the room I remembered. It was a stripped down room with no toiletries, no complimentary water, and no tea. I was surprised because I requested a specific room (I sent pictures). When I told the front desk, they said they were fully booked and there were no other rooms available. The breakfast is limited and the staff were unsympathletic. I understand that tourists are annoying (I live in a tourist town) but making small service efforts goes a long way Especially, because I cancelled another reservation to stay here and in the end I felt like they didn't appreciate it.

Superb hotel in Siena. Staff was superb. Location is right at the edge of the walled city, so close…read moreto the sites but quiet. Our room overlooked to courtyard in the back, with long range Tuscan views over the wall. Breakfast was wonderful. Rooms are spacious and the beds are great. Happy to stay again when we return to Siena.

This hotel is great! The room was spacious and overlooked their beautiful garden. It was very clean…read moreand well kept. My wife and I stayed for three nights while in Siena. They had a lovely continental breakfast every morning, which we ate in the garden overlooking the incredible view and hillside of the Tuscan landscape. I highly recommend this hotel over something that lacks the views.

Recommend eating here. Don't know about the stay, but if its anything like eating here it will be…read moregood. Made reservations for the dinner. Saw a tour group earlier having steak, Florentine style, looked awesome. The grounds are beautifully maintained and you are welcome to explore. Arrived early and the staff was quite accomidating. The staff brought out a small appetizer and wine. The view of San Gimignano at sunset was breathtaking.

Amazing food, generous servings and wonderful service. Be prepared for numerous courses. Well worth…read morethe price, which is reasonable.

Absolutely incredible service -- Thomas went above and beyond!…read more We had the pleasure of having Thomas as our driver in Siena, and we honestly couldn't recommend him enough. It was a Sunday in Italy and we were completely stuck with no transport. Thomas arrived in a lovely, air-conditioned van, helped us with our bags, and immediately went out of his way to make sure we had the best possible experience. As soon as we got in the car, he told us all about Montepulciano -- the best vineyards to visit, what prices to expect, and how to get around. We hadn't booked anything, but Thomas contacted his friends and organised everything for us. He even took us to our hotel, waited patiently while we checked in, and never rushed us. He then arranged a taxi to collect us after our vineyard tour and even negotiated the price for us -- something we never asked him to do! At the vineyard, he personally walked us in and introduced us to his friends. Thomas truly saved our day and turned what could have been a stressful experience into one of the highlights of our Italian trip. He was incredibly kind, patient, generous, and genuinely wanted us to have the best experience possible. If you have the option to book this service, do it! And if you get Thomas as your driver, you're incredibly lucky. Thank you so much, Thomas, for making our experience so special!

We had a great time on our tour with Roberto from We Drive You Tuscany! We did the 8 hour San…read moreGimignano and Chianti Classico as well as the Pienza, Val d'Orcia, Montalcino wine and Pecorino cheese private tours with Roberto. This was my first trip to Italy, we enjoyed a comfortable ride throughout the countryside in the clean, air conditioned van! Roberto was so knowledgeable and made sure we knew all the best places to visit along with the history of the beautiful Tuscan countryside! He even gave us recommendations for our second leg of the trip to Rome. We will definitely use this service again!!