Umpqua Bank in Hayden, Idaho, sets the standard for exceptional customer service. Their team of…read moreexperienced and welcoming professionals, including Ashley, provide personalized assistance, creating a positive and productive banking experience for clients.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I am a small business owner, and when you are a small business owner you need a bank that is on…read moreyour side. Washington Trust Bank is everything & more that I could ask for in a bank. They even sent me a congratulations card when I had substantial business achievement! I feel like I can ask them to help me with business items that a large bank would frown upon. Thank you for always taking care of the little guys, that is what makes our country go round!

12.16.25: I had to go inside and actually speak with a bank teller. There was no line and Brandon…read morewas the teller who assisted me. He was very nice and professional and had noticed it was my birthday recently and wished me a happy birthday week. Everything went smooth and there were no issues with my request and transaction. Brandon did an awesome job informing me of a savings account promotion they were having and even offered to have a banker contact me with more info and details.

Without a doubt the best bank I've ever used!! Cameron Arm and all the staff are absolutely…read morewonderful!! Can't say enough good things!

Unfortunately, Sanly Poi, a Chase representative and relationship banker provided a less than…read moresubpar business banking experience. Myself and business partner had an appointment with Sanly. She was late in getting the meeting started. Instead of holding herself accountable for her inadequate management of time, Ms. Poi thought it was appropriate to roughshod our conference by performing short-fused tactics to rush us out of the office in favor of her scantily behavior. With the position of "relationship banker" Sanly is far from relational let alone business savvy for the current position she carries.

Chase bank STOLE FIVE THOUSAND DOLLARS from us because I got scammed by who I THOUGHT was PayPal…read more.. number 1: the 5000$$$$ was OUR MONEY IN OUR SAVINGS... NOT CHASE's!!! We cancelled anything to do with Chase and went to a different bank. What a NIGHTMARE!!! How can the bank take OUR SAVINGS???? TRYING TO RECOUP but it's taking a while as we're retired on a fixed income

Beware if you are a member. Beware if you are a buyer. I…read morebought a car from a member of Numerica. We did the transaction in a Numerica office. Numerica never sent me the title like they promised. Now, they expect the member who sold me the car to take time off work and to call a babysitter so she can spend hours in a license office to straighten out the mess. Take your money elsewhere than Numerica!

The Numerica staff & client treatment are first class. Happy the online system will catch upread more

It is so strange that regardless of how many mistakes they make, no one at any branch apologizes…read morefor the inconvenience they cause you. They don't say anything. It's like the standard for providing good customer service is zero, so why should they apologize. They are responsible for managing your money but never say we apologize for all of the mistakes we make. It feels cultish when you visit any branch. I just have this feeling they are on their way out. They couldn't possibly sustain when there is no customer service standard and no one cares. It's perplexing.

I was denied accessibility to my funds to transfer to another bank by the Customer Service Manager…read moreRyan Davis in direct contradiction to what Mountain West Bank advertises. I was home with back spasms and needed to do a mobile transfer. Customer Service Manager Ryan Davis denied me.

Went ICCU Branch at 1410 N Government Way, Coeur d Alene, ID 83814 to make payment arrangement for…read morean ACH OVERDRAFT ON SAVINGS ACCOUNT. The teller Tabitha then stated she needed to get authorization by BRIAN VOLK. Upon speaking to VOLK he informed me of a charged off checking account of something like $114.00! Unsure. Brain VOLK asked to speak with me, confirming payment arrangement towards my Savings Account. VOLK then diverged to discuss the charged off checking account. He wanted me to that by WORD OF MOUTH ONLY with no tracking or noting my account. Mr. VOLK ALSO THREATENED FURTHER FINANCIAL RECUSSIONS. I responded, You don't need to threaten me after which I returned to phone receiver to Tabitha. After arriving at home 7-31-2026, I called member services at (208) 637-8668 at approximately 5:31pm PDT and 5:46 pm PDT and spoke to NAVEA. She confirmed they only do text messages and NO PAYMENT IS NOTED ON MY ACCOUNT. ICCU NEEDS TO Provide method to track payments for charged off account checking account. Currently, VOLK and NAVEA of Member services WILL NOT PROVIDE ANY RECORD OF PAYMENTS MADE FOR THE CHARGED OFF ACCOUNT! Currently, the payment arrangement I made with Brian VOLK was by word of mouth only. VOLK also THREATENED FURTHER FINANCIAL REPERCUSSIONS IF THERE WAS ANY DELAY.

We had a great experience setting up our accounts at Idaho Central credit Union…read more We have only used a virtual bank for our entire marriage, and as we were purchasing a home we needed a physical bank in order to make the process run a lot more smoothly. We settled on Idaho Central credit Union because it has a good reputation and Idaho, and we have a lot of friends and family members who utilize them. We went to the Coeur d'Alene branch to get the account set up and the personal banker that helped us was absolutely phenomenal. She was super helpful did an excellent job of helping us get everything set up. I also was very stressed and rushed during the whole interaction and she did a great job dealing with me and still making sure that everything got done. Her name is Katherine Caldwell and she was absolutely awesome. Everybody else who's helped us at this branch has also been super helpful and thoughtful. We've had a great experience every time we've been in. Just be aware this location is not open on Saturdays.

Twice in the last few months, I have driven over to this branch only to have it closed during…read moreroutine business hours. Not a holiday. No reason given. What a waste of my time.

Awful customer service!!! Never again will I choose a "Big Box Bank" they could careless about…read moreindividuals. I'm going to move all my business and personal banking to a local credit Nov. 20 Update: Went in and sat down with Sean the Branch MANAGER and said I wanted to close all my accounts. I didn't find it strange that he never inquired or even seemed interested in my reason for closing accounts. That in it self proves they are not customer service oriented or interested. This is the point person for the branch atmosphere and training. Wow! No surprise they are losing customers AND employees.

Maybe the bank is ok but their credit card service is the worst! They have terrible security and if…read moreyou call in promptly to let them know you may have a compromised card and to freeze it and send a new card... you still may not be safe. I contacted them after my sim card from my phone was hijacked to let them know I have not and will not be charging anything and to freeze my card. I had no new charges yet or fraud yet. 3 days later I checked on it and they allowed an $8000 wire transfer (plus $300+ in transfer fees) to someone else's bank that is only located in Florida to go through and now they are still not finishing the fraud claim. I have sent piles of proof that it was not me and that I have never been to this place or even had knowledge of this strange credit union that they released my money to. I had records from the phone company proving the breech on all 4 of our phone numbers. I have had scores in the 800s, had low balances with them and never been late with a single payment for over 6 years. I have never once done a wire transfer or utilized bank transfers or cash from my card as I would never do that. They still are making me worry they will try to stick me with this huge fraudulent charge partially caused by their neglect. They continued texting the hijacked phone number for approvals etc. weeks after I reported I had no control over that number and that the criminal hackers would receive those calls/texts. They already tried to deny the first fraud report and now understand they made that decision in error but... almost 50 days later it is still showing that I still owe for this huge error and for their lack of attention to the security. No regard for their clients and loyal customers. No care at all for what mistakes they make. I am left stressed and worried that I may have to retain an attorney to actually get them to fix what they have done and properly record this fraudulent charge. I do not trust this credit card or their security to protect their clients. I never thought that something like this could happen to me. The kicker is they won't release the name and address or account info for the receiving party that got my funds so that I can properly report it to the FBI.

I held out with this scathing review, but after the second attempt to receive a minimal customer…read moreservice attitude and presentation, I give up! Backstory: about 4 years ago, encountered a frontline service issue, regarding attitude, reached out to the manager, to present feedback, so she could do her job and retrain this individual. She expressed gratitude for the opportunity to redeem the branch. Today was the first time I've been into the branch since, and walked in, with a desire to discuss a personal loan. My wife and I stood in the middle of the lobby, not wanting to enter the teller line, (which their was none), and an apparent new hire exclaimed in a loud voice, "is there something I can help you with?" Not wanting to broadcast my private affairs to everyone in the branch, I replied "would like to talk to someone about a loan". He continued in his loud voice, as he looked around snidely, "do you have an appointment?" I replied no, which prompted him to inquire loudly "what kind of loan are you interested in?" I asked him, "is there someone I can talk to privately?" At that point, I realized I was getting nowhere with this gentleman, he was clueless. On previous occasions, pre-COVID, there was someone to welcome people while they were in the teller line, that is understandably non-existent today. I immediately did an end-around, walking around the branch, and then recognizing the same manager I dealt with years ago. I exclaimed, "here it is again, do you remember me?" I could see her eyes spark in recognition, and simply said "and here we are again", spun on my heels, and walked out. It's one thing for big box establishments to make corporate decisions to survive this business climate. It's quite another for individuals, who are part of that corporate system, to not insert their humanity into the equation, to bridge the gap. This manager failed utterly, and chronically, in fulfilling her role as branch manager. It is way too easy to find a loan online, and Bank of America has long since sat on their laurels, with their national branding, and expressed "you come to us". Like every other corporation today, they will learn their lesson, and close their doors, quietly and without fanfare. So be it.