Umpqua Bank in Hayden, Idaho, sets the standard for exceptional customer service. Their team of…read moreexperienced and welcoming professionals, including Ashley, provide personalized assistance, creating a positive and productive banking experience for clients.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I am a small business owner, and when you are a small business owner you need a bank that is on…read moreyour side. Washington Trust Bank is everything & more that I could ask for in a bank. They even sent me a congratulations card when I had substantial business achievement! I feel like I can ask them to help me with business items that a large bank would frown upon. Thank you for always taking care of the little guys, that is what makes our country go round!

12.16.25: I had to go inside and actually speak with a bank teller. There was no line and Brandon…read morewas the teller who assisted me. He was very nice and professional and had noticed it was my birthday recently and wished me a happy birthday week. Everything went smooth and there were no issues with my request and transaction. Brandon did an awesome job informing me of a savings account promotion they were having and even offered to have a banker contact me with more info and details.

Without a doubt the best bank I've ever used!! Cameron Arm and all the staff are absolutely…read morewonderful!! Can't say enough good things!

Unfortunately, Sanly Poi, a Chase representative and relationship banker provided a less than…read moresubpar business banking experience. Myself and business partner had an appointment with Sanly. She was late in getting the meeting started. Instead of holding herself accountable for her inadequate management of time, Ms. Poi thought it was appropriate to roughshod our conference by performing short-fused tactics to rush us out of the office in favor of her scantily behavior. With the position of "relationship banker" Sanly is far from relational let alone business savvy for the current position she carries.

Chase bank STOLE FIVE THOUSAND DOLLARS from us because I got scammed by who I THOUGHT was PayPal…read more.. number 1: the 5000$$$$ was OUR MONEY IN OUR SAVINGS... NOT CHASE's!!! We cancelled anything to do with Chase and went to a different bank. What a NIGHTMARE!!! How can the bank take OUR SAVINGS???? TRYING TO RECOUP but it's taking a while as we're retired on a fixed income

Beware if you are a member. Beware if you are a buyer. I…read morebought a car from a member of Numerica. We did the transaction in a Numerica office. Numerica never sent me the title like they promised. Now, they expect the member who sold me the car to take time off work and to call a babysitter so she can spend hours in a license office to straighten out the mess. Take your money elsewhere than Numerica!

The Numerica staff & client treatment are first class. Happy the online system will catch upread more

I was denied accessibility to my funds to transfer to another bank by the Customer Service Manager…read moreRyan Davis in direct contradiction to what Mountain West Bank advertises. I was home with back spasms and needed to do a mobile transfer. Customer Service Manager Ryan Davis denied me.

I have banking at Mountain West, Coeur D Alene, since 2016 and have always had pleasant experiences…read moreand good service.

We had a great experience setting up our accounts at Idaho Central credit Union…read more We have only used a virtual bank for our entire marriage, and as we were purchasing a home we needed a physical bank in order to make the process run a lot more smoothly. We settled on Idaho Central credit Union because it has a good reputation and Idaho, and we have a lot of friends and family members who utilize them. We went to the Coeur d'Alene branch to get the account set up and the personal banker that helped us was absolutely phenomenal. She was super helpful did an excellent job of helping us get everything set up. I also was very stressed and rushed during the whole interaction and she did a great job dealing with me and still making sure that everything got done. Her name is Katherine Caldwell and she was absolutely awesome. Everybody else who's helped us at this branch has also been super helpful and thoughtful. We've had a great experience every time we've been in. Just be aware this location is not open on Saturdays.

Doesn't discharge debt during bankruptcy; just adds debt to other loans. People should not have…read moreunsecured debt added to secure debt because bankruptcy is a bad enough process already. ICCU has figured out a way to add credit card debt to car loans after bankruptcy. Shady and isn't allowed with other financial institutions; just this credit union. They truly care less about their members! Shameful!

Twice in the last few months, I have driven over to this branch only to have it closed during…read moreroutine business hours. Not a holiday. No reason given. What a waste of my time.

Awful customer service!!! Never again will I choose a "Big Box Bank" they could careless about…read moreindividuals. I'm going to move all my business and personal banking to a local credit Nov. 20 Update: Went in and sat down with Sean the Branch MANAGER and said I wanted to close all my accounts. I didn't find it strange that he never inquired or even seemed interested in my reason for closing accounts. That in it self proves they are not customer service oriented or interested. This is the point person for the branch atmosphere and training. Wow! No surprise they are losing customers AND employees.

Lousy customer service!!! So I went in to cash a small…read morewritten by one of their account holders. The "Relationship Banker (whatever that is) said that there "MAY" be an $8.00 fee, however we won't know towards the end of the transaction. Leadings me to believe that I could cancel the transaction. She informed me that there would be a fee. I asked her if there was anyone there that could waive the fee. She got the manager who told me that she would take care of it. Well apparently it didn't. I said that I'll go ahead and deposit in my account on Monday when they open. The MANAGER then says sorry but the transaction has been completed.

The staffs are deferent from last year , changed attitudes too …read more made me feel that I am the scammer