Terrible customer service. While waiting for our food another customer came in and had a butter burger with a huge chunk of butter still on burger. Not melted. Guy brought in for refund and had to argue with staff for 10 minutes before they agreed to make him another burger. No refund no apology. He had no other recourse except to get another burger unless he wanted to come in another time to speak with manager as staff can't give refunds. My sandwich frisco melt not put on bread just toasted bun even though they had the bread. I watched him make frisco for another customer that walked in. Worst restaurant experience ever read more

Steak ’n Shake - Butter burger large chunk of butter - Burgers Near Me - East Peoria, Illinois

After working a long 10 hour shift at Caterpillar in Maple city I decide to go to East P to get dinner because I didn't want to cook. I went to drive-through and pay with my debit card, on my end The purchase was completed, but on her end it was still Pending I told her repeatedly to cancel the order and I will pay in cash instead manager came to the window very rude. He cancelled my order he told me I will have to go back through the drive-through to place another order even though I was the only one in drive-through wasn't NO ONE behind ME. Proceed back to the drive-through, but no one came to the speaker. I parked my car and go inside to take the order at the kiosk when I received my food it was made sloppy and I did not get my fries. Very very poor service. Thanks East Peoria read more

Steak ’n Shake - Burgers Near Me - East Peoria, Illinois

My dad was feeling nostalgic and wanted to come here and eat lunch while looking out at the river. I hadn't realized that they had done away with waiters/waitresses. When you first walk in, there are a few kiosks where you place your order and pay. After that, you can help yourself to the drink counter and then pick your seat. They call out your name when your items are ready and you go up and collect it from the counter. I'm kinda torn between whether I like this approach or not. I hate the nervous interactions with people but at the same time, I'd rather that someone actually have a paying job than to hand off their duties to machines. I did noticed an elderly couple that came in after us struggling with the kiosk. At some point while waiting for our food, I also heard the manager and one of the grill cooks fighting over something. Not very professional to argue loud enough for the customers to hear and be made uncomfortable. The food itself was fine. The shakes seem a bit smaller than I remember, but are still just as expensive. I ordered a Frisco Burger. I would have liked to add grilled onions to it, but that wasn't an option that I could find on the kiosk. May they don't want to offer up custom orders to make cooking the food more streamline. I always love the fries here, though. read more

Steak ’n Shake - Frisco Melt Combo with cheese sauce and Fries - Burgers Near Me - East Peoria, Illinois

Terrible experience tonight. I waited 40 minutes for a to-go order. I asked for a refund instead of continuing to wait. Tina, the toothless manager, said they DO NOT do refunds and they would make the food then. They had way more employees than customers, yet many were on their phones. I was treated rudely by toothless and mocked when I said I'd take it up with corporate. She clapped and said she loves it when people try that. We've had good and bad there over the 50+ years but I've never been treated like this anywhere, ever. Don't go, you've been warned. read more

It's a Steak and Shake. It meets the standard, although it's a fast food place. Don't expect much.

Food was good, service, well. Only one person in front, had to use an app to order. I was on a trip and was going to spend the night after driving 14 hours straight, ordered a cheeseburger and fries, and a strawberry milkshake, and since I was going to get a room, I thought would order a couple bottles of water. The app totaled it up and was provided sticker shock. Being from out of town thought prices were high. Appears if you buy water the quantity determines quantity of everything else you order. Was brought my shake , was good then was brought my food time two. Was told couldn't do anything about it. So they made a Togo bag. I gave it away as I left. Don't trust apps!!! read more

Ok Steak N Shake in Peoria, Ill... I see you. Hubs went to pick up dinner for us while we stayed at Embassy next door (more on that in another review). Burger was ok but arrived looking like a classic McD's thrown together meal. Taste was ok. I need to check the receipt to make sure we got what we paid for... somehow I doubt it. read more

Steak ’n Shake - Cheese burger - Burgers Near Me - East Peoria, Illinois

Very unsatisfactory service and food. We asked one of the staff members if she could wipe off our table and she acted as if we were bothering her. The whole place had a very dirty look it, not the way it used to look when they actually had a full staff of food servers. The guy managing the drink area split my milkshake all over the counter, didn't even bother to clean it up and then gave me a replacement shake only about halfway full. The ketchup dispensers look disgusting. When we got our food they shorted us on the fries. This establishment has gone completely downhill from what it used to be, should be closed down!!! read more

I have no idea how this place stays in business. Our service was OK but the food was cold, burnt and just totally unacceptable. I got the original prime burger. The restaurant had no catchup, no tomatoes and no pickles. So, I got a burnt hamburger with onion and lettuce. Then I went to the restroom... The urine odor at 1 o'clock in the afternoon would knock you over. read more

Probably the dirtiest place I've eaten in. The entire place is disgusting. No customers but the workers were all talking. I'd suggest cleaning while you're at work. They forgot one of our orders, 20 minutes later we asked if they forgot, they said "well you caught us at shift change so you have to wait" no apology or refund. Oh did I mention it's disgusting. Health department needs to pop in. Sad too. It's a great location and a big place. Now it's an empty cess pool. read more

We are done with steak n shake! We waited 31 minutes for 2 burgers, 2 fries and 1 order of onion rings. Only three other tables were occupied in the entire restaurant and there were probably 5 cars in the drive thru. While waiting we had the pleasure (sarcasm) of listening to the kitchen staff and manager SHOUTING back and forth to each other about their schedules, other jobs they have, weekend plans, and what was going on at the civic center that night. Very unprofessional. We would have ordered shakes to take with us but didn't have another half hour to kill while they were being prepared. There was no sense of urgency or even the slightest "pep in their step" by anyone in the kitchen at all. This kiosk ordering business is a joke. We placed our own order, got our own drinks, sat ourselves (after challenging ourselves to find a clean table - NO one EVER came out to clean any tables during the hour we were there! and they were pretty much all dirty), and the kiosk has the nerve to ask if we want to leave a tip for the kitchen staff? For what?! We even had to bus our own table when we were done. Cleanliness of this establishment is mediocre at best and the Health Department should make a surprise visit to show them how it should be done. The food was not more than warm and the burgers didn't even meet the edges of the bun. And if you'd like to know why the cheese didn't even melt on your sandwich, well, the manager, who was the ONLY one at the grill cooking, cooked the meat and then put it on the bun bottom to WAIT for the next person to come along at their leisure to add cheese, condiment, and bun top. The fries must have been waiting out back for us before we even entered the restaurant half an hour earlier because I don't know how they could have been recently cooked and waiting under a warmer. The onion rings were the only thing remotely hot because they had to be freshly made. Totally disgusted with this experience. We won't be back. read more

Horrible place to go to eat we waited 15 mins in line because they were slacking off and the food was cold

the place is completely different then how it used to be. Quite literally better food, better service, the place is cleaner. i am really surprised how much better this place has gotten over the year. went there today and got my food pretty quick, for a good price. 10/10 read more

What a disaster! Wonder why this location is always empty of customers? I understand fully now! Went there Friday put in order at 4:24. 1 couple other than us in store. At 4:55 I went to counter to find out what happened. Maybe a glitch in there self serving brainy idea. With attitude by staff I requested an refund. To cancel order. Denied. Request for balance put on gift card Denied. Ohhh surprise order ready. Took food to table. Husband had 9 cold French fries. ( customer across from us and so many fries it covered their burger)Semi warm burger. My chili 5 ways was void of the chili. Swimming in water and cheese on top non melty because it was all so cold. I had to return to the unfriendly staff to heat up. Which they heated it up so much it couldn't be eaten. I brought home. During our wait it was a free for all of staff. Lots of talking laughing and genuinely not working. Grill lady on her cell phone most of time. Then out came the other customers milk shake ! came out 2 times. Gee. What service! I will never go back and would not recommend anyone use this location. Not worth your time or money! I had to give 1 star no option for any less. read more

This place is a joke... if I could give no stars I would... they pick and choose what time they want to close...

I wish I did not have to even give one star for this location. Although the food was ok, my lack of stars is due to the service I received as well as the service the older gentleman sitting in the booth next received. He had ordered long before my being placed at the table, as his drink glass was empty and he was looking around the place (as we all due when we are ready to get out meal). After ordering coffee it was a long time before we received it and we began looking around as the other man was ....haha! No one ever expects to wait for coffee-really!!!! While have a long amount of time waiting for the coffee I notice the catsup bottle on the table......Yuckie!! see picture.... Did I mention that business was slow for the size of the place???? Coffee cups empty with no one in sight once again we wait!!!! All these items are due to the service, I have no other career options for this server but I will say this job at Steak N Shake is not good fit!!!!! read more

Steak ’n Shake - The view is awesome - Burgers Near Me - East Peoria, Illinois

I live in New England and have always come to this location when visiting family, for over 20 years. We love the view of the river any time of year. Today, 2 waters had bugs in them, they forgot my milkshake after bringing me the wrong one, forgot two orders of beans, and then scrambled to bring us the missing items after we told them to forget it after several reminders and then still waiting too long. I also watched the table across from us send their meal back as it was incorrect. We are glad there are other locations because I do love the fries and shakes. read more

Why is it that steak and shake cannot get their act together. Just left this location and was told they could take no more orders. And they closed in a half hour. No get it right if you are not taking orders you are closed now! Other businesses near this location are thriving. read more

I get only having carry out and drive through but to wait 45 minutes for this is ridiculous and if I hadn't paid already I wouldn't have waited. What a joke the franchise owner should be ashamed and corporate should be checking into this place. Not only the length of time and then to watch an employee on her phone with her food service gloves on. read more

Steak ’n Shake - Burgers Near Me - East Peoria, Illinois

I can't make a review on the food, because we never had a chance to order. We stood waiting to be seated while at least 4 employees just looked at us. Two more walked past us without even offering "excuse me we are busy and Will be with you shortly." We walked out we had hungry kids to feed and were not going to wait any longer. read more

Only gave 1 star because that was minimum to create post. Rude manager. Fries cold. Ordered on kiosk because humans weren't available. Kiosk couldn't tell me they did not have ranch, but it took my money. Manager could not refund me. Don't go here....... read more

One star isn't even worth it. I ordered shake and burger and I got totally different stuffs. Also it takes FOREVER. read more

This has been the worst service that I have ever experienced. It's a Sunday night and it's a very slow night and we didn't even get acknowledged once we were seated. Me as a waitress would LOVE to give everyone that comes in to have an amazing experience, so when I noticed how slow they were and didn't have people come and ask us for our drink orders it becomes ridiculous. You guys really need to improve on your customer service because you're doing something wrong that even a waitress can notice so many things that went wrong . I try to say this as nice as I can but there's not much I can really say. read more

One of the busiest of the entire chain. Waiters and Manager are always great and easy to work with. My wife has some food allergies and they always help us overcome any problems with her allergies. read more

We have been waiting in the drive through for over and hour(still waiting). Unacceptable for any "fast food" establishment. 40 mins alone since our order was taken. read more

A real disappointment. I ordered my shake a good 5 minutes before I ordered my burger and I still never got it. "There is a backup on the shakes". But the table of sorority girls who came in after me seemed to have no issue getting their shakes? Yes, it was a young guy serving. Do I really blame him? No. Did I give him my standard 20% tip? Well I think you can guess the answer. I ordered the original double cheeseburger with everything on it. The pickle on the burger still had the stem attached. No big deal, but makes you realize the chef did not care enough to remove the stem when making the burger. Never order food (when you can) when the person preparing it cares nothing about its quality. And nothing special about the burger, it was a little colder than expected... The french fries were cold. Yes, everything had something wrong with it. Ouch. And the burger and fries came out rather fast so why were they cold?? Summary: You get better quality food and better service at McDonalds. Suggestion, go to Red Robins down the road instead. Go anywhere instead. read more

I called to complain about my order being screwed up and all the girl could say she was sorry The drive they sucks. I told the girl on the phone we would not be back read more

Steak n Shake is Steak n Shake for those that grew up with it. This one is no different than the others except it has a superb view of Peoria. Bathrooms are clean. Staff is friendly. Shakes are amazing. Burgers are ok. There are much better places around if you want a good burger. I come here for nostalgia. read more

I am a fan of Steak & Shake, but this particular location is the absolute worst. The drive through service is interminably slow and they seem to get the order wrong about 75% of the time. My visit there last week was the worst. I ordered a single meal plus a soda. When I got to the window, the worker charged my credit card and then handed me someone else's order. I took a drink of the soda before I drove away and noticed right away that it was not what I had ordered, so I asked the employee manning the drive through window to exchange it for the soda I had ordered. She was very nasty about it and then proceeded to hand me a new drink that also was not a match for my order. As for the food, she acknowledged that they gave me someone else's order and told me that I needed to park in a spot marked for disabled parking while they sorted it out. She then refused to exchange my drink for what I actually had ordered due to "cross contamination" issues. At this point, I was so frustrated that I asked for a refund so that I could go elsewhere. She replied, "We don't give refunds." At that point I decided to drive off without my food or the soda I actually had ordered. Avoid this location. If you want Steak & Shake, then the Morton or Willow Knolls locations are the places to go. The East Peoria location is a train wreck. read more

Use to be a wonderful establishment but has gone to hell. My bread was as hard as a rock. read more

Steak ’n Shake - Burgers Near Me - East Peoria, Illinois

Went through drive thru, lady wasnt listening to our order, had to repeat what we wanted 5 times. Got to window and payed, had to pull forward. Finally got our food, they had it all wrong. Went in to fix 1 order, lady was rude and cussing about having to fix my order to get back into car to find out we only got 1/2 of the other orders. Never do drive thru again. Wont do inside for a long while either. read more

Went in with a group of 6, we've been on the road for over a week and were looking for somewhere to charge our phones and get a bite to eat. Asked politely to be sat near an outlet and the server who sat us agreed and showed us where we could plug in. Literally every employee who walked past our charging phones had something crappy to say about it. I left without ordering. Maybe don't be so rude and try and pass it off as a "joke" when there are 6+ other places to eat within walking distance? Went to the nearby Arby's instead. read more

Been going here for awhile and let me tell you it is delicious and fun when you get The server John Street. Ask for him and he will make you laugh and smile and brighten your Day. And always accurate read more

This is one of two good steak n shakes in the area (Morton is also well ran). This location always takes care of you and seats you quickly. Sometimes when they are busy the service isn't the fastest or most attentive, but the staff is never rude. The food is great and the shakes are a treat. What makes this Steak 'n Shake a cool stop though is the location. Somehow, this Steak 'n Shake secured an ideal riverfront location with the entire back side of the restaurant overlooking the Illinois river toward downtown Peoria. Don't be afraid to ask to sit by the window so you can get a decent view while you eat. I would recommend either the garlic burger, frisco melt/burger, or the chili Mac. Make sure to ask for a side of cheese fries as well. read more

This location specifically is my favorite! It has been a family tradition every year to come have dinner and a holiday milkshake after the festival of lights. Always request a booth overlooking the river; that's really what its all about. The food is the same as any Steak 'n Shake: incredibly average. Please note that their chicken strips are looking more like nuggets these days. The milkshakes are quite special though. The service here is mediocre, always seems a bit slow moving but friendly. I still love it though consider my nostalgic connection; I will be back every year! read more

It is Steak n Shake. The burgers are small. The fries get cold quickly. The shakes are delicious, but deceptively small, and it takes forever. There's nothing about this franchise that is any different from the 100 other slow Steak n Shakes out there. I'm sure I'll be hungry again in about 90 minutes. The view of the river though, is pretty nice. read more

Service sux, and appears to be getting worse! I've been here about three times in the past 4 years, and have seen no improvement! No mamagement what ao ever. 45 minutes to get seated, literally just saw 6 different people walk out here due to no srrvice, yet 1/2 the place is empty, another 30 minutes for someone to come take your drink order, no one at the cash register so that's another 45 minute wait just to pay and get the jeck outa here! NOT COMING BACK EVER read more

Great service; had a shitty day, Sherell was my server and rely made it better. Tipped her well. Awesome service.

The water at this fine establishment was impeccable. They were out of ice cream but the fine service at 24 hours a day makes up for more than that. Also they were out of cole slaw but cole slaw sucks so I don't care. read more

Extremely poor service. Several parts of our order were wrong, the ketchup container was empty and while we did ask for a different one, we never received it, as well as not being waited on a single time once the food finally arrived - no drink refills or anything. This location was not busy, maybe half food, just well below average service for very average food. read more