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    Steam Alert

    5.0 (4 reviews)
    Open 6:30 am - 12:00 pm

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Was just passing through. Delicious coffee, positive conversation. Just a good old fashion morning boost!

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    McDonald's - Undercooked French Fries

    McDonald's

    2.2(13 reviews)
    0.6 mi
    $

    Decent McDonalds, mostly nice cashiers and everything. It's McDonald's fast food so you can't…read morecomplain much but the burger looked smashed and the patty was way off center. There was a girl that had really long fake nails and I don't think that's very hygienic as well

    During our visits to this McDonald's location, my family, other customers, and I repeatedly…read moreencountered issues involving employee conduct, food quality, sanitation, and overall professionalism. Because this restaurant is connected to a travel stop, we visited multiple times while traveling through Montana, and unfortunately the experience remained consistently poor during each visit. One of the most concerning issues involved an employee named Hannah. During our visit, Hannah was loudly argumentative and verbally aggressive toward both customers and fellow employees. Her behavior created a hostile and uncomfortable environment within the restaurant. Rather than demonstrating professionalism, composure, or teamwork, her conduct reflected a clear lack of customer service training and emotional self-regulation. Customers--including minors present in the restaurant--should not be subjected to disruptive or confrontational behavior while attempting to dine. If an employee is experiencing personal stress or frustration, it should be managed privately and not projected into a public customer environment. The overall cleanliness of the restaurant was also far below acceptable standards. The seating area, floors, tables, soda station, and restroom facilities were consistently unkempt. Food debris, crusted residue, spills, and trash were visible throughout the dining area, creating concerns regarding both sanitation and general upkeep. The condition of the charging outlets available to customers was similarly disappointing. Most of the plugs either did not function properly or appeared unreliable, making the workspace and seating areas less useful for travelers needing to charge devices during long trips. Food quality was another major issue. Although employees Hannah and Lexi stated that our order had been prepared fresh, the meal itself appeared poorly prepared and tasted undercooked. Some portions of the food contained green discoloration, making the meal both unappetizing and concerning from a food safety standpoint. On another visit, we experienced additional service failures involving order handling and food safety practices. We were informed that our food would be brought to our table; however, no announcement was made and the order was never delivered. After waiting for an extended period while the drive-thru remained busy, we investigated the issue ourselves only to discover our food sitting unattended on the counter exposed to the open restaurant environment. Given the already poor sanitation conditions observed throughout the location, this raised additional concerns regarding food handling standards and contamination risks. By the time the order was located, the food was cold and inedible. We requested that the order be remade; however, rather than providing an appropriate resolution, the restaurant retained payment without delivering acceptable service. Most concerningly, an employee named Mary took possession of the food and proceeded to eat it herself rather than properly resolving the issue or replacing the meal. Overall, this location demonstrated repeated failures in professionalism, sanitation, food preparation, customer service, and management oversight. Based on our experiences, substantial retraining, stricter sanitation enforcement, and stronger managerial accountability are necessary to bring this restaurant up to acceptable operational standards.

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    McDonald's - Inside seating area

    Inside seating area

    McDonald's - McDonald's

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    Steam Alert - coffee - Updated May 2026

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