If this review was only for Rebecca the Dermotologist I would provide a 5. She is a very nice person that shows a lot of concern with assisting my skin condition and has been quite thorough. However with regards to the front end support staff it's a 1. No way I can continue to go to a provider that a)doesn't answer the the phone b)does not return multiples messages and c)is indignant to any simple request you make for assistance. After multiple issues over a couple of years I am giving up on this location. read more

I have been a patient of Steele Creek Dermatology for several years now for annual skin checks and facial treatments. The office staff are so welcoming when you enter and so helpful. Dr. Helton spends time with you to chat, listens and is very responsive to my concerns and questions. I recently saw Dr. Helton for a Botox treatment for forehead creases and smile lines around my eyes. She is conservative in her use of Botox which produces a relaxed and natural look and natural facial movement. Thank you, Dr. Helton and your wonderful staff read more

Excellent experience time and time Dr Helton has been amazing, I changed to her free being diagnosed with skin cancer and having the worst experience at Fort Mill dermatology read more

Go elsewhere! The way this office is run is ridiculously . When we first started there, they said we needed to pay $20. We paid it during our visit AND had a cancelled check. They called daily to collect the $20 and we finally had to send them a copy of the cancelled check WITH THEIR STAMP ON IT before they would stop harassing us. No apology for the daily harassment. Now, we've moved 4 hours away and a cancerous spot has reappeared. The new dermatologist is asking for a referral to see me urgently. I've called and left NUMEROUS messages for the techs at Steele Creek, as well as the office manager. They have yet to return any of my phone calls. It's been two weeks and not one single person will return my calls. The new dermatologist finally told me to go to an urgent care for the referral. $40 later, I finally have a referral, NO THANKS TO STEELE CREEK DERMATOLOGY. They owe me $40. Find another office/doctor. This place is so poorly run. I'd give zero stars if I could. read more

After coming to your office for years now, I called for my appointment and was asked for $100 deposit. This is really not how a client wants to be treated. If you want to start with new clients thats one thing, out of the blue with existing clients is disrespectful and not good business. I have come for different types of services and will certainly not have any problem finding a new office. read more

I attended the appointment with my son today at Steele Creek Dermatology. The front desk was professional and friendly. The wait was less than five minutes. Dr. Helton was excellent!!! She was knowledgeable and compassionate. She took time to explain my son's condition and why she was prescribing the medications. We were in and out in not time! The appointment was not rushed. It was very obvious that D. Helton had treated Africa American patients. I would highly recommend this practice!! Do not pay attention to the negative reviews. We experienced nothing but quality care at this practice!! read more

Dr Jennifer Helton has zero bedside manner, absolutely no compassion, and lacks transparency. I should have done more research before going to this practice. read more

My husband and I been trying to make an appointment online over a week ago..they still haven't responded. I would not recommend this place.. I find it unprofessional. read more

I haven't even went back to the doctor for my 11:15 appointment which I came 10 minutes early to. There are people in the waiting room that have been here since I walked in. After reading other reviews I see what people are talking about when they mention the unfriendliness of the front desk. Lets see how this goes. read more

The PA here told me that a spot I was concerned about was just a sebaceous hyperplasia. After a month it still didn't sit right with me so I had my regular PCP doctor biopsy it and it came back cancerous. It makes me sick that they are advertising and sending out emails that this as a cosmetic procedure when your PA misdiagnosed cancer as one and had I not trusted my instinct the carcinoma could have continued to grow. I will be seeking my medical care from an office that focuses more on the medical aspects of dermatology in the future rather than the cosmetic. read more

First visit here but they seem to have their act together. Some of the products they offer were way expensive but there was no pressure. The wait time was short and the doctor friendly. I will come again read more

Steele Creek Dermatology - lobby - Dermatologists Near Me - Charlotte, North Carolina

I just went here the other day for the first time and I overall had a great experience, besides the fact that the front desk was disjunct. I was told that even though I gave them my insurance card I still had to write down all of the information on the new patient forms. Which isn't a huge deal so I agreed. While I'm completing my paperwork a man and 2 of his family members come in & checks in with the OTHER receptionist- when he completes the paperwork, hands it back to her & says "I didn't fill out this part because it's on the card" - - receptionist : "no worries we will take care of it!" - -- I mean... why would my girl go out of her way to ensure I complete it when honestly it's no big deal? I appreciate consistency in business. Or as those say today EQUALITY. Now I'm reading reviews AFTER I went here and really hoping I don't end up even more disappointed with a bill like I'm hearing about. I was told my mole removal would be "expensive" but if it's any different somewhere else there will be a problem. I will not pay for someone else's LACK OF KNOWLEDGE OR WORK ETHIC. We'll see. Otherwise. I liked dr Helton very much. I plan to return next year and anytime I have other related issues- unless I see a billing issue like the other reviews. read more

I was recommended to still create dermatology because I was experiencing some ringworm so I made an appointment went their once I got there they walked me into the room look me over told me what they think. They handed me some trial creams wrote me no prescriptions no pills nothing she told me to use this and come back if I have any more problems so I went through all the bottles nothing changed then I go to collect my bill I paid $73.85 just for someone to give me sample medications now I have to go back and pay the same price not gonna happen. read more

Absolutely the worst! Deserves 0 stars. Waited till I showed up for my visit to tell me it was canceled.

Unfortunately we need to find another Dermatologist. Like many of the workers there but the office manager is terrible. We booked an appt to have moles removed $190 insurance won't cover per them. Suppose to have 2 people work. At best it was 1 and a half. Younger one not doing much at all. We're not told it was a timed appt when we booked appt and the people lead us to believe it would be done at one appt. Now they want us to schedule and pay another $190 to finish the job. Office manager threatened us if we fought the changes they would send us to collection. Oh and the only reason they don't want anyone else in the room with patient is so there isn't any witnesses. Blame everything on Covid. What would you do if you were promised one thing and they delivered another thing? read more

The doctor is great but the staff and billing department are terrible. I have great insurance and I guess they failed to file correctly to get it paid. Instead of communicating with me about the problem they sent me a letter saying they were sending me to collections. Insurance would have paid the entire bill but instead I paid it so I wouldn't have it on my credit. The next time I went (3 years later) they confronted me in front of other customers about the collection letter and made me pay before I could see the physician. After my insurance paid I now have a credit and they won't even talk to me about a refund. They didn't call with my biopsy results, didn't freely give me access to the customer portal and were rude when I asked questions. I probably won't go back even though I really do like the treatment given. Sad situation. read more

My husband and I have been having 6 month check ups for a few years. In June I went for mine. Dr. Jennifer Helton noticed a rather nondescript spot on my thigh. It didn't look odd, or really even stand out, but she didn't "like the looks" of it and did a biopsy. Turns out it was stage 1a melanoma. Without Dr. Helton's considerable expertise, experience and her patient and thorough examination, it's entirely possible this wouldn't have been caught early enough for a referral to ensure treatment for a complete recovery. I highly recommend Dr. Helton and the staff at Steele Creek Dermatology. read more

Linda Ryznar is the best. I trust her abilities 100%. Great bedside manner and a knowledgeable provider. The Billing office part of the practice needs some training. Make sure you check your EOBs as the Billing Department has been holding money they over charged and keeping a credit for me. I prefer to hold my own money. Blue Cross Blue Shield spoke with the Office Manager on a 3 way call and they agreed to refund me the credit they hold, and the amount they over charged me. However I haven't received a penny and unfortunately will need to find a new provider. Hate to leave Lynda Ryznar, she does a great job, but the office billing staff appears to be deficient. read more

They never checked my benefits and I was stuck with a bill . I've made two consecutive payments on that bill , having to also call to get my patient number so that I could submit online , they never answer the phone and everything goes to vm . I informed the desk multiple times of financial hardship . I was not expecting a bill over $200 and they harassed me daily and than sent me to collections . Stay away . If a provider winds up not being in network , the office is supposed to inform the patient so they can be aware of self pay prices and than choose if they want to go or not . Not that you remain silent and I think it's just a co pay and now I am hammered with a bill. As someone who has worked in healthcare before , if someone is paying monthly on their bill , you aren't supposed to turn them into collections. read more

Most unfriendly reception staff. No personal engagement at all. Treated like cattle by the reception staff. I don't believe they ever looked at me. I hope this is not indicative of the level of medical care. If a personal connection is important to you, then this is definately not the place. read more

If I could leave zero stars I would. Completely unprofessional staff that doesn't answer the phones or return any voicemails. The doctors are great themselves but lack of support at the reception desk fails to make the experience how it should be. I was charged for a no show appointment that was canceled via phone call/voicemail 30 hours prior the appointment. Unfortunate. read more

My family and I have followed Dr. Helton from her office in Matthews (in the 1990s) to her current practice at Steele Creek Dermatology. We suffer from a variety of complaints/conditions, and Dr. Helton and her staff are healthcare providers we revere with the utmost respect and appreciation. I have also referred quite a few friends to Dr. Helton, with issues from Lupus to mole mapping/cancer screening, and they have all been impressed with her dedication, knowledge, and professionalism. She is the first person I consider when I need a dermatologist's care, and I wouldn't trust my skin (as my largest organ) to anyone else. read more

If I could give Steele Creek Dermatology zero stars, I would. They charged me a no-show fee of $60 for a visit that I called to reschedule. The appointment was for acne for my son, and we were seeing the PA. $60 is ridiculously expensive for a no-show fee for a doctor, but the audacity to charge that kind of fee for seeing a PA is ludicrous. I disputed the charge as soon as I received the bill, but they still sent it to a collections agency. I also disputed it with that collections agency. I was subsequently called and harassed by two collections agencies, saying the bill had increased to $500! Is this even legal? (I ended up giving in and paying the $60.) It's absolutely ridiculous to run a business the way they do. They should be ashamed of themselves. The doctors / PA are great, but I will never go back bc of the way they do business. My family and I go to plenty of doctor offices, and I have never experienced anything like this. I took my son to my dermatologist at Fort Mill Dermatology. He received excellent care. Save yourself the grief and DO NOT go to Steele Creek Dermatology. read more

Wonderful experience as a new patient here. All staff were friendly and helpful. My appointment was with Linda Ryzner and she was amazing. I had several skin concerns (health related and cosmetic) and needed a skin cancer screening. She made me feel comfortable, was patient in answering all of my questions and was quick to identify solutions. I am glad I chose to ignore the negative Yelp reviews. My visit to this office exceeded all expectations. read more

Stay away! Jennifer Helton hurt my child. Don't let her hurt your loved ones. A small burn from an electric blanket on my daughters leg led to 2 years of repeated procedures, poor decisions on tactics, poor choices of treatment, rudeness from the physician, refusal to answer questions, a large permanent scar complete with precancerous cells that now needs to be evaluated by a physician every 6 months, months of bloody drainage, infections, stink, and pain. All this culmunated with the office manager calling the police on me because she didn't like my tone when I called about them turning a disputed bill over to a collections office. Run away from this place. Jennifer Helton hurt my child. Don't let her do the same to your loved ones. read more

I came to them with a horrible, life changing, skin condition. This was two years ago. They treated me like I was causing the problem, Excoriation disorder. I had horrible blisters popping up all over my body that turned into ulcers. To paint a picture, (before kids) I was white collar corporate, cyclist racing gal. They never really cared and it showed. I was distraught. This went on for several visits and hoping for a better outcome each time. Since then I have become a holistic health coach and hold strongly to true health (not medicine) as to what cured me......knowing myself and what my body needs. If you come to them with something they don't understand, THEY WILL come to you with antibiotics because they don't understand and nor do they care to. I gave them many chances and a ton of money to help me and it was all the same as I was crying in their office. So it seems like, if it's not skin cancer or acne good luck. read more

Dr Helton is amazing along with her office team!! If you're in need of a dermatologist check out SteeleCreek Dermatology!!

I have had skin cancer in the past and my prior doctor in SC just froze it off with an office visit co-pay and that's it. Here I had to get a biopsy wait for that to heal then use a lotion that cost $1200.00! All in all it cost $2000 with lab fees, office visit, surgery co-pay and lotion instead of $30. I will find another Dermatologist. read more

If I could give big fat 0 stars I would . I called in last week to make an appointment for my 4 year old daughter for Wednesday the 27th of March at 10am and when I got there this morning and was told there was no appointment booked for my daughter. Had to drive 30 minutes from my house to get there , wasted my time and gas . Save your time and go somewhere else. read more

Terrible attitude from the office manager, Susan. My experience with the staff was great until I had to update my medical card. They had me listed under my maiden name. She was rude, snappy, and not helpful at all. Thank goodness BCBS was the total opposite of my experience with her. Some people could use a customer service class. read more

Both my husband and I are patients of Dr. Helton. She is very professional and absolutely pleasant! She always pay extra attention during exams and is extremely thorough, answering any questions or concerns without hesitation. Going to the office is always such a great experience from beginning to end. We are so happy to be patients of such a wonderful practice! read more

My granddaughter (21 months old) went to Dr. Helton for a second opinion on a diagnosis of vitiligo. As soon as we walked into the office, we knew we were in a much better place than our first doctor. The child friendly environment is only superseded by the graciousness of the staff. Everyone between check-in and check-out was so helpful and friendly. The bedside manner is immeasurable when put into context around a frightened mother and a rambunctious 2 year old. The PA was patient and very informative. She took the time to answer all questions. There was never a feeling of being rushed out. She took time to explain the condition, what to expect and went in depth around treatment options. We are so happy to have found Steel Creek Dermatology for our little one. And highly recommend this practice to anyone seeking a dermatologist. read more

This office is completely unprofessional. Do not return calls, do not cancel appointments when you call to cancel then charge you missed appointment fees, when you refuse to pay them they send you to collections and will not physically get on the phone and speak with you. read more

Terrible communication at this facility. I am surprised they have 3 stars. Do not go to this place. Worst customer service and lack of business acumen. The pedigree of the people who work at this place is below average. I regret ever stepping foot in this dump. You will be disappointed. read more

The office manager at this business is horrible! Not ever called back and zero customer service skills. Stay away!!

Very Happy with the Doctors. Office Manager NOT at ALL!!! Been there several times and was Happy on how I was treated by the Doctors. Susan the Office Manager has NO Customer Service Skills. Can't return phone calls or even answer the phone when you call. We had a billing issue and was told by Susan after several phone calls that it had been taking care of and we owed no money. 6 months later, receive a phone call from a collection agency saying we owed $165.00 Dollars. After some investigating, I realize it's for the same visit that we were told was Paid In Full. After weeks of trying to get a hold of Susan with no success. Even when I was told she was in the office but could never answer the call and NO return calls after a dozen or so messages left on her voicemail. I ended up giving them a credit card just so I could get the collection agency to stop calling. No one in the office could help me (other than taking my credit card) it had to be Susan that I had to talk to, to clear up the incorrect billing. But Again she wouldn't take my calls or return them! I did find out by one of the office staff, that they did receive a check from my insurance company for the $165.00 but they couldn't find where it had been deposited. My guess they lost it??? I was told that I would need to talk to my insurance company to be reimbursed. Total Crap. Why would I need to take time out of my day for their mistake. I guess they Won because I paid them and don't feel like dealing with the insurance company for reimbursement. Guess that one is on me. Thanks Steel Creek Dermatology for making me feel like a deadbeat! It will be the Last Time I assure you that. Oh and I will make sure Everyone I know, knows how how you Treat your Customers!!! My Suggestion is FIRE your INCOMPETENT, RUDE, DISRESPECTFUL Office Manger! She is Costing you more than you possibly know. read more

I have been a patient of Dr Helton's for the last year and find her staff as well as the care she provides to be excellent. I have had auto immune skin conditions most of my life and rather than say its something you need to live with, she listens and recommends treatments which is more than I have ever received from prior Drs. I find her easy to talk with and empathetic to my condition, thank you Dr. Helton. read more

Watch out!!! Billing fraud!! They file claim with my insurance; insurance paid. Two months after they called me harassing me about unpaid balance. I gave them the insurance payment information and they still did not accept it. I paid with my credit card so it will not affect my credit. I called my insurance company to explain the situation. They not only had proof of sent payment, they had proof they CASHED the check. FRAUD FRAUD FRAUD is all I can say. read more

Dr. Rachelle is wonderful! She listens to all my concerns and addresses all my issues. Unfortunately I'm leaving the practice because of one person. They allow Lindsay to be disrespectful and rude to patients. I called to make an appointment and she completely disrespected me. The office manager acted like she didn't believe me when I complained. I'm so disappointed. read more

I was seeing another dermatologist that was too far. My friend told me to see Dr. Helton. I had a full body exam and felt like she was very thorough. The staff was excellent. read more