Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

Fantastic work! Joe and his team came out and installed a ceiling fan where there currently was no…read moreelectric running. This included cutting multiple holes in the dry wall, adding switches, and putting in the fan. Quality work was done and perfectly cleaned up. We couldn't be happier with the finished work. Being new to the area, Joe also gave us legit contractor names for other work we needed done. We will definitely be using Radle Electric for more projects soon.

Very helpful and didn't take long at all as they worked quickly. Provided information and made…read moresuggestions for service, very polite and punctual!!! Would highly recommend! Great value for the job too. As first time home owners, we were not sure who to call. So glad we followed their other great reviews

3 of 4 outlets in my garage suddenly went out. Checked fuze, no issues. Not looking forward to…read morebuying circuit meters / troubleshooting myself so called HE. They were booked solid - but he listened to my issue over the phone and gave me some troubleshooting ideas to include it is "usually a GFCI somewhere that got bumped and tripped that is causing the problem". I asked if that doesn't work, any recommendations for a competing electrician - provided with no hesitation. Before calling the recommended competitor, I found the offending GFCI (second floor bathroom - who knew??!), reset it and all good. So I never actually used them - but they will be my first call when I actually need an electrician. Though I think I know why they were booked solid.

So thankful to have lights again! Bob and Shane did a great job getting as much done as they could…read moretoday. We had disconnected knob and tube which was out DIY mistake. They came out assessed the work and were willing to work with my budget. A can of worms to say the least. They were able to get the first floor working and I got a dedicated outlet for my ac so I am very pleased. They even cleaned up after themselves.

Our generator has been babied by Will for years and never had a problem with it. Longworks works …read more . . every time.

Longworks Electrical is a fantastic business to deal with. Earlier this year we had a storm around…read more5:30 AM. The top of a tree fell on a transformer and was hanging on the line causing a power surge into our home. My husband shutoff the main box into the house and notified Adams Electric. We could smell something burning in the house so I texted Will at Longworks around 6 AM. He arrived at 6:30 AM to investigate for us. By the time the electric company got the limb off the line, he had identified all the items that had been fried by the surging power. He's always been great to work with and he does his best to make sure you're safe. Great business.