WARNING: Please read before choosing this company I'm…read moresharing my experience in hopes it helps other consumers make an informed decision. Based on my personal experience, I strongly recommend avoiding this company. From the beginning, I did not feel I was given clear or forthright information. The installation process was especially concerning. The crew that showed up did not appear to be Window Nation employees, and the quality of the work reflected that. My installation took place on a weekend, by a team that had traveled in from another state, and the entire process felt unprofessional and disorganized. When I reached out with concerns--contacting both the Install Manager, Chad, and my Sales Rep, Josh--I never received a return call or email. I also wasn't able to reach anyone local who could help address the issues, which left me feeling completely unsupported. Pro: The windows were cheaper than Anderson. Reality: In my opinion, that "savings" wasn't worth it. The product quality and customer service I received did not meet expectations. By comparison, I've had Anderson install our front and patio doors, and their responsiveness has been excellent--I can still email or call my sales rep and immediately get support. Yes, they cost more, but in hindsight, I truly wish I had chosen Anderson for everything. (And Shana--yes, you were right!)

So many lies from this company! The biggest is they claim all the installers are Window Nation…read moreemployees....not true. The sales man stated I could claim the new energy efficient windows and doors on my taxes, we guess what I need an itemized bill as you are only able to claim the cost of the windows and doors, not the install. So I have called three times - keep being told they will have someone in the business office contact me you guessed it no return calls, emailed - won't give detailed bill, even tried the on-line chat no help there either.

I had a window and front door replaced with no issues. Everything went as planned and scheduled…read more The two young men did a good job with the install. Quality work!

Bait and switch. The salesman Charles Yatsko Pennsauken N.J. location. He gave a pamphlet with the…read more5 star warranty which has lifetime warranty on windows and installation. After the install the company sent me a 4 star warranty stating covered only 5 years. Same thing happened to my neighbor which I gave a referral to the company. After calling the salesman several times leaving messages and several texts he has not responded back. I emailed the company and called them and spoke to customer service which told me someone would contact me. So far nobody responded to texts or calls or emails. Buyer beware. Also in the pamphlet it gives a rating higher than the installed windows on air infiltration. Another scam. Salesman also said the wood is covered if need to be replaced during the install. One window needed the frame replaced as it fell apart when removing the old window. Installer said its not covered and not in the work order. Another lie. Charles also said he would be at the property during the install incase of something needing his authority to fix. He never showed at my house or my neighbors house.

A manager did finally respond to my situation. Patty handled it perfectly. I received the lifetime…read morewarranty as promised when the windows were purchased

I wish I'd researched on Yelp before calling. I signed up for an estimate on line and received…read moretexts, auto calls and emails. All for an estimate to take place within 24 hours. Cancelled the estimate request and blocked the numbers.

I had a really great experience with ZEN Windows from start to finish. What I liked right away was…read morehow casual and easy everything felt, no pushy sales tactics, just straightforward and friendly communication. They were super responsive anytime I reached out with questions. Emails and calls were returned quickly, which made the whole process feel smooth and stress-free. They also got someone out pretty fast to measure the windows, so things kept moving without delays. I ordered 10 windows for my townhouse at the end of February, and everything stayed on track. The windows came in April, and installation was set up for the very next week, exactly how they said it would go. The install team (two guys, led by the amazing Mark) was awesome, very professional, worked efficiently, and took the time to protect my floors and furniture. They cleaned up as they went, which I definitely appreciated. Scott, the owner, stayed in touch throughout the day of installation and honestly throughout the whole process. I had a couple of window and sash issues but Scott was amazing and the kind of communication and follow-through really stood out. Overall, I couldn't be happier with the experience. They did exactly what they said they would do, and the customer service was top-notch. I'd definitely recommend ZEN Windows to anyone. It really was a calm, "ZEN-like" experience. Haha!!

Zen Windows [and doors] installed a replacement Pro Via front door and sidelites as well as a…read moregarage entry door. The workmanship was perfect. The entry door is exquisite. I previously used Zen to replace French Doors. I highly recommend Zen. And no down payment is required. Pay once the products are installed

I needed new windows and new sliding glass doors. The previous owners of our appartment had put in…read morethe cheapest possible units with the cheapest possible labor. With regards to the heating of our home, the windows were no better than screens. I reached out, looking for windows and installers. I had a few people come in and estimate the job. None of them impressed me until Greg from Windows on Washington came over. He walked me through several options and explained how the windows they used were manufactured and why. Windows on Washington got the job. My windows and my doors were being manufactured. So they sent out a wonderful gentleman to get the final accurate measurements. Great guy. After that, communication was wonderful as were were assessed of the stage we were in. This included when we got the email and calls explaining that, since we were on a higher floor, they needed to bring in some equipment to lift the new doors up to our balcony. No surprises. Installation day was amazing as Joon and his team came in, got everything into place, and cleaned up the areas to better than when they got here. Joon then went over the features on our windows and even explained how we get to and clean the outsides of the glass. Wonderful man and amazing team. Since then, we have gotten copies of our warranty and the guarantees. And the company has reached out twice to ask if we have any questions and to ensure that we are happy with our windows. We are. We are very happy with our windows. Almost as happy as we are with the people who got them into our home.

We're extremely grateful to Plamen at Windows on Washington for his prompt help when our…read moreless-than-two-year-old ProVia storm door developed significant paint chipping. After receiving our photos, he immediately referred the issue to ProVia as a warranty claim. ProVia promptly approved a complete replacement without hesitation, and Shawn from ProVia's warranty team arrived on time and installed the new door quietly, efficiently, and at no cost to us. Outstanding service from Windows on Washington and exceptional warranty support from ProVia!

Jack was great to work with. Made it easy to go with window nation for our project. Highly recommendread more

Don't even bother getting an estimate. i asked about replacing all of the windows in my house…read more Their full price for a sliding glass door alone was $22,000. When I told him what my neighbor was quoted by Anderson, he said let's walk over to their house, as if he were calling me a liar.

Yep, another five star review for American Windows…read more We received three estimates for replacing three windows, a French door and a picture window. American Window undercut the estimates of the other two vendors by a substantial margin. We also really liked they only asked for a modest down payment. Jay was our sales contact at American Windows and he was absolutely great. He has an engaging personality, and kept all his commitments to us. We appreciated that when installation day came, he swung by to ensure all was going well. Oh, how did the installation go? It was fantastic. Not only did the windows and door come earlier than promised, the American Windows crew came on time and worked quickly and professionally. We were amazed that the whole job only took 4 1/2 hours to complete. The windows and door materials are high quality and we are very satisfied with the results.

After a frustrating, high-pressure sales pitch from another company, we turned to Reddit and saw…read moreincredible reviews for American Windows and Siding. We decided to drive an hour out to their showroom without calling first. Even though they weren't open yet and are by-appointment-only, Phil greeted us without hesitation.It turned out they couldn't take on our small window sill repair since they didn't install the original window, but Phil helped us anyway! He gave us repair ideas, explained potential causes, pointed us toward the right tools, and gave us contacts who could help. To top it off, his cuddly dog Wilson kept us company, and Phil even recommended a local spot for lunch since he knew we had a long drive. We are completely speechless at his kindness and support, despite not even being paying customers. Based on this first impression, we would work with Phil any day. The world needs more people like him!

Great working with John. Timely and efficient from start to finish! Highly recommend this company!read more

Extremely dangerous driving by someone in this company vehicle today on Route 2. The driver made a…read moreU-turn and pulled directly in front of me while I was going about 50 mph, leaving me no time to brake. I had to violently swerve into the right lane to avoid hitting them. Thank God no one was beside me because this could have easily caused a serious accident. Completely reckless and unacceptable driving, especially in a company vehicle.