A very nice experience all around. The sales person worked with me to come to an agreed upon…read moreprice, but was completely pleasant and funny during the entire process. The dealership was clean, and the car walk-through was fantastic. I will definitely be back.

Absolute horrible customer service from Mercedes service center dealing with Jamie, and Mark, head…read moreof Ertley Depts!!!! Took my Mercedes in for a broken and dead fob where service was scheduled for today. Service manager calls back and informs me they will have the car for 2weeks up to four months!!!! Not only that, but did they not offer a loaner car for their mistake... Mistake being they were certainly aware that the service to be performed was for a completely dead fob, not to mention the stealership charged me already for the fob $766.44 for the fob even before service was to be done! So now I paid for a fob, their oversight in not having the fob shipped in a timely manner, and then keeping and quoting me 2weeks to 4 months to get the fob in, is totally reprehensible. This not to mention is my third Mercedes purchased from them, and I always took my Mercedes in for service to their service shop, totaling over $25k in service calls, and regular maintenance fees. When asked for a loaner, they told us over the phone "that's not our problem, we can't issue a loaner, maybe rent a car"! For 2weeks to 4 months!!!!????? Also to mention I continue to pay my insurance premium and policy for up to 4 months as the car sits there!!!! So if this is quality service and you are contemplating using Ertley motorworld for any purchases or servicing, I'd run as fast as I could. I have contacted the BBB, and filed a claim and grievance with Mercedes corporate, and the sad part is, if they ran a business as an ethical, and good practicing business should, none of this would be necessary. This car was my only mode of transportation and that's how Ertley treats you! Jeffrey Steinbacher

Was looking for a three row suv and found a descent looking one here a chevy traverse 2011,…read morefinanced personal loan for the vehichle 2 days after taking off the lot after I was told it was serviced fully I got a low oil pressure notification he had it sitting bone dry , and right after a day the timing belt went on it i went to see them and he paid we paid half and half for a extended warranty which i shoudnt have had to pay , the warranty liked it up i ended up payin 590 dollars as my part of the coverage for the timing belt replacement after all of that i thought the car would have been good but bout 9 months after that it gave me a p420 code and the internal catalitic was completly not functioning i took it to Cheech and Ofcorse the cheap warranty didnt cover it and my night mare continued for 2 yrs I spent over 2700 dollars in repairs till I finaly was able to trade it in for a new Lexus as i was upside down on my loan for the piece of junk he sold me and my family I would never ever purchase even a bycycle from this man , complete lemon seller

I've been looking for a van for a few months. Couldn't find the right van for the right price at a…read moreplace where I felt I could trust a 'used car salesman'. Well I saw a van I liked here, at the right price and immediately felt comfortable with Tim. He does business the old fashioned way, with integrity and giving good value. I expressed my interest in purchasing the van but was going away for the weekend. He held the van for me until I returned, based on just a verbal agreement. Unheard of now a days. Tim and his wife are easy to work with and we had a seamless experience. I highly recommend them.

Brought 2024 Bronco Raptor in for a trans issue. Greg Urban, Service Manager, was great. Took me…read moreunder the truck while on the lift to explain the process being conducted to attempt to eliminate the issue. Techs were personable and seemed like they knew what the hell they were talking about - refreshing departure from most dealer service departments I've been exposed to. Request was to drive truck for a while afterwards and if issue persists, they will take another direction on a fix. I feel like they have my back. Would recommend.

Well if I had the option to leave 0 stars, that would be my review. I drive a 2024 subaru…read morecrosstrek with 23,158 miles on it. This month my car turned one year old. I don't live in this area but am up here for an event and I needed my car inspected. So I called this dealership, the receptionist was nice and they were able to accommodate my needs. My appointment was at 3pm and we showed around 2:30. They took my car to inspect it right away. It's now 3:30 and I go out to find out what the hold up is and the man behind the counter says I'm sorry your car failed inspection. What???! It's a year old, what's wrong? Oh you need new windshield wipers. I thought oh that sounds like some bs considering I just drove 2hrs in the rain to come up here yesterday and my wipers worked fine. He then begins to quote $88 for new ones. I said they probably just need cleaned maybe debris is the issues. He said oh no they are torn. $88 for new windshield wipers are you out of your f**king mind!!! I said give me the keys I'll run over to the auto parts store and get them replaced for under $30. He said oh well do you just want me to put the stickers on it for you then? Yep! Another 15mins goes by. What is taking so long? Oh he has to put the info into the computer. This place is a total scam! I get the car back and there are old rain drops on my windshield from the drive up which tells me he never bothered to even check them. I get out and inspect the wipers and there is no cuts and the windshield is perfectly clean. The lobby has old furniture that is stained and filthy. The roof has leaked and there are water stained ceiling tiles in combo with missing tiles. Then the true WTF is the dirty bathroom where the toilet actually rocks. Does any of this sound like a place where you want to do business? Yeah me neither.

Every experience has been pleasant, efficient and cost-effective. They go out of their way for…read moretheir customers. Very fortunate to have this level of care, so close to home.

Always helpful. They do a great job! Affordable. They are thorough and trustworthy. I would…read moreabsolutely trust them with anything car related.

Awesome place. Has everything. I dealt with these guys for years. Most items in stock or available…read morenext day. No problems. Great local business.!!

I buy all my cars here always did and always will !!! Great guys !!! Not only did they work with me…read moreto make a fair deal, but they went above and beyond. They spent a good amount of time helping with paperwork

I had a fantastic experience with these guys. I mostly dealt with Kevin, he was great. Not only did…read morethey work with me to make a fair deal, but they went above and beyond. They spent a good amount of time helping with paperwork so that I could apply for state and federal clean vehicle rebates, which I was able to get without any problems thanks to their paperwork. The car was missing rear seat headrests and they promised to order them and ship them to me, I wasn't sure that it would actually happen, but they were good to their word. This was the best experience I've ever had at a used car dealer, and I'll be back when I'm in the market for a used car and will recommend them to friends and family.

Really, among VW/Audi dealerships, WVM is top of the heap. I can't speak to the Porsche service…read morebecause I've only used them a few times, and never used any other Porsche dealers to compare to. However, on this visit I was surprised to get only a modest bill for service on my 986. A veteran service client, I have never bought a new car from them. One time, the car I thought I had a deal on was sold from under me. I can't complain too much about that, but it did take a while for the staff to figure out wth happened to the car, and that the salesman was let go...?

Lazy finance manager Tom from VW wouldn't even reposed after messing ip my contract. Was supposed…read moreto get 4 months no payments but bill came in 30 days. He refused to respond. Lazy lump.

I had my car towed specifically to this garage. They did not disappoint. They were able to…read morepinpoint the electrical/computer problem. They know their stuff! Great communication and quick service.

While I was on vacation nearby, the "check engine" light came on in my car. I searched for local…read moregarages and saw Penn Forest Garage was just a few minutes away. I called and spoke to the owner, Dan, who said to come on by and he'd check out the code. Dan not only plugged into my car and checked the code, he gave me smart advice about what to do next. And he didn't charge me a dime, and wouldn't take a tip. Now that's a great auto mechanic! Thanks, Dan!