John handled my car shopping perfectly. No pressure at all but very informative and comfortable…read more It was our 3rd vehicle from the Bertolet Family

These guys are awesome! My anti-Volkswagen husband purchased his Jetta 4 years ago from Andy…read morebecause he was low pressure and an all around nice guy. The Service team is excellent that you drop your car off, get in another car and pick your car up the next day. Todd sends my husband a video of his car when being serviced to show him what needs to be done presently or in the future. My point of this review is we were so pleased with Bertolet that I just purchased a 2019 Jetta from their dealership. I dealt with John and Andy and they were both a pleasure. If you want to buy a car and don't want to deal with high pressure BS Salesmen, go to Bertolet Volkswagen. Update: As I am in the Dealership for a recall on my trunk spring, the service department is washing and vacuuming my car!

A month after we bought the car, Clarissa of LeadCar Toyota of Hazelton, PA came to our rescue when…read morewe had documentation trouble at our state registering the car. She immediately responded to our need, fielded numerous phone calls and got our documentation to us in a timely manner, all the while with a great customer service demeanor. We thank LeadCar for helping their customers even much beyond the initial sale period. Quality customer service is a priority for them and we highly recommend them to anyone for any sales or service related needs.

Independence Toyota is a small dealership located right outside of Hazleton, directly across from…read moreWalmart. I have been here twice for warranty work and they have been nothing but easy to work with. Service entrance is on the side of the building with two covered drive-up lanes. The waiting area is nice enough for a dealership with seating, Wi-Fi, power outlets, and coffee. My second appointment was also completed faster than expected, another plus. Overall, Independence Toyota was the right choice for my warranty work.

My driver side window was stuck , told me they couldn't look at without charging a $150 plus tax…read morediagnostic fee , very ignorant and legalized robbery , bought last 6 cars here brand new , every time we come new fees , last time here thanks Toyota , time to move on.

Horrible place. Do not recommend at all. Took a vehicle there for a diagnosis to confirm an issue…read more They never called to say what might need to be done and cost before doing any work. They called to say the work was done, we went and paid, and when we attempted to leave we realized nothing was fixed. They kept the vehicle to attempt to fix it still. 2 weeks later and still nothing. Called twice requesting a call BEFORE any work is done to tell us what was wrong and cost.... nothing. Don't deal lady acted like it isn't common courtesy and practice to call before work to confirm the customer wants that work done. Later we get a call the car is done again but they cannot figure out how to fix it. We attempted to get some money back and they said no. Their excuse was that we were billed for a diagnosis.... but the receipt said something different and we are billed for work we did not approve and that did not fix the problem. Basically they couldn't fix anything, still charged us, there were fraudulent with the documentation and reasoning for the charges and on top of that, they lack any customer service. I'm not sure how places like this last as long as they do, but it is a joke and I want to say I'm surprised but there are a lot of evil people out there. I suggest reading through all reviews before using this place. Only way I see their online rating being so high is because their "people" left reviews. The real ones are in the mix and they are not good. Just a shame.

I can't say enough about the outstanding service we received for repairs on our Jeep Wrangler. As…read moresome of you may know, Wranglers can be a bit touchy! Paul and his crew handled ours with expertise and professionalism from diagnosis to repair. The staff is so friendly and helpful. They really went above and beyond - and during the week before Christmas! Outstanding value and reliability. Thank you. And Merry Christmas!

Last year we took my mother's Subaru Forester here to have work done after hearing good things from…read morea family friend. She did not have a lot of money to spend but needed some major repair work to pass inspection. We were quoted a couple of thousand dollars at other chain places to have the work done, and most just wanted to sell us an extended warranty. Deer Lake Subaru quoted a price almost $1,500 less than the next cheapest price. In addition the folks were completely amazing. They were super friendly and had the work competed and the car back days ahead of schedule. Very happy with the entire experience. We later returned and purchased our own Subaru Forester and had an amazing experience as well and the car has been great. Would 100% recommend them to anyone for either service or sales, they care and stand behind they're business.

This place is interesting, I'm not quite sure how else to describe it. I guess it's impressive as…read morethey completely rebuild/replace the majority of the engine. My husband refers to the car as a 'Frankenstein' because some pieces don't fit/look correct. For a used car, it's not the end of the world, but it's the little things bug me sometimes (the wing of the car didn't match the color of the rest of the car, and it didn't come with floor mats).....overall a fairly decent experience, but I will not be returning in the future.

I have taken all my cars to Bernhard's garage for years. The service is great. The people are…read morefriendly. The prices are right and the work is always done correctly. I would recommend it to anyone.

If I could give zero stars, I would. Not very…read morefamily-oriented. Poor customer service. High charge for the towing Fee. They were also very disrespectful to me and my Grandmother via the phone call unless you spoke their price. I agree with most of the Google Reviews, this business is predatory and should be investigated instead of continuing their scummy business. Scam-Artist, possible that they are also in cahoots/lie to the Police. Thank you, No Thank You Tim (The Owner). Since I helped you remove the branch from the driver's side wheel/ rim sir.

I had my car towed specifically to this garage. They did not disappoint. They were able to…read morepinpoint the electrical/computer problem. They know their stuff! Great communication and quick service.

While I was on vacation nearby, the "check engine" light came on in my car. I searched for local…read moregarages and saw Penn Forest Garage was just a few minutes away. I called and spoke to the owner, Dan, who said to come on by and he'd check out the code. Dan not only plugged into my car and checked the code, he gave me smart advice about what to do next. And he didn't charge me a dime, and wouldn't take a tip. Now that's a great auto mechanic! Thanks, Dan!

Took my car in for a tire repair, next day I see a dent and gash above the tire that they worked on.read more

I was extremely pleased with the professional assistance from the staff. The price was reasonable…read morewith no hidden/extra charges. They completed my tire purchase/installation in a reasonable amount of time. It was the smoothest tire purchase I've ever had. I initially got two tires, but came back for the other two a couple days later. I can't wait to tell my friends about the wonderful experience here.