I recently returned to Staunton and intend to make an appointment for my small dog. Dr Steinmeyers…read moreoffice cared for my previous pets. A great office with excellent staff!

This place cares. This place cares about their animal patients and cares about the feelings of the…read morepet parents as well. They are kind, caring and compassionate in all aspects of the business. This is the only place that I trust to care for my animals. Would recommend to anyone that truly cares about their pets. Staff is top notch.

Mike is a super vet. I wouldn't take my babies anywhere else. I love the no nonsense honest…read moreapproach he uses. Great staff. I read a lot about the staff being rude and thats just hard to Imagine! Keep up the good work!

I took my male cat to get fixed and they gave him to much medicine and he died within a week . They…read moresaid he had a reaction to the drugs my personal opinion I think he let his assistant that isn't a veterinarian is responsible along with the vet . Ill never take my pet this place again.

Just to share an update a couple of years later. We did end up having to make a tough decision for…read moreour pup and the staff here continued to be so kind. They walked us through all of the steps, answered all of our questions and they really seemed to care. Around a month after we received a sympathy card in the mail that was signed by all of the staff with prints of my dogs nose and paws - which absolutely destroyed me. It was so thoughtful and we're happy to keep calling Ark our family vet for all of our other pets needs.

We paid this vet a couple of thousand for vet care. When we show up during business hours with our…read moredying 7lb dog they turn us away at the door because we don't have an appointment.

We bring our Great Dane pupper here and are always satisfied with the service, plus they are being…read moresafe during this pandemic still, enforcing masks and having you stay in your car unless absolutely necessary. Moose is happy with Dr Pope :)

Did not diagnose properly nor took the correct steps to provide the best care. Will never be taking…read moreanimal there

I've read a lot of these reviews and some were poor. I do not understand that because I had the…read morebest 1st experience. The front desk staff, the techs, and Dr. Trickel were all amazing and compassionate and treated my bunnies with the utmost care. One of my quad needed a molar trim. If I absolutely had to say one negative thing is that the wait time was a little long But that said it is a hospital and they take emergency patients so I can say if I have an emergency I would want them to take my baby right away. If you don't want to take a chance that you may have a wait time due to an emergency that may come in then you may want to seek more of a clinic type vets office. Thank you Hawthorne and Dr. Trickel

I am deeply saddened and frustrated by the lack of care, competence, and basic empathy shown by…read morethis clinic during one of the most difficult times a pet owner can face. ​My dog is terminally ill with cancer, and managing his comfort and pain is a time-sensitive, daily priority. Despite the urgency of the situation, this clinic repeatedly delayed filling critical, life-sustaining prescriptions, leaving us waiting for days just to get a response to our refill requests. When you are watching a sick animal suffer, every hour counts, yet our pleas for updates went ignored. ​ When I requested immediate answers and attempted to hold them accountable for these dangerous administrative failures, the staff chose to deflect blame rather than fix their mistake. They accused me of being "verbally abusive" simply because I was being firm, urgent, and demanding transparency regarding my dying dog's medication. ​Advocating fiercely for a terminally ill pet who cannot speak for themselves is not abuse--it is a response to severe negligence. Medical delays and massive counting errors (when they finally filled one of the medications, they shorted us an entire 25 days' worth of pills) are entirely unacceptable when dealing with end-of-life care. I cannot trust a clinic that handles critical prescriptions so carelessly and treats grieving, desperate pet owners with such defensiveness.

I went here a few years ago during COVID and I'm still upset by my visit so I decided to leave a…read morereview after browsing other vets in this area. I had two dogs getting vaccines and blood work. They opted to add a urine/fecal sample charge when I did not request this. They proceeded to say I would have to gather the samples myself. Fine, I can do that. The vet suggested multiple surgeries on my female black lab that was 13 years old. A tooth removal, cyst removal, and another procedure that I can't recall, totaling $1700. She did the same thing for my other dog, totaling $1500 which included a teeth cleaning and spay. When I left, they gave me the total for my two dogs wellness appointment that didn't last longer than 45 minutes, and it was almost $800. INSANE. I took my black lab to Ark Animal Hospital a few months later and showed her the printed sheet of suggestions the vet provided and she was horrified. She said it was borderline cruel to suggest those surgeries for a senior dog who is otherwise in good health. I will never return to this location and suggest everyone to get a second opinion before getting any surgeries from this location. Also, they are INCREDIBLY overpriced.

The staff was very kind and professional. My Aussie does not like the vet office one bit but they…read morewere very patient with him. I am very greatful for their kindness and patience. I have taken my kittie there too. They are always on time and their prices are more than fair plus they do not over medicate. If they say your furbaby needs it be assured they are telling you the truth. One of the best animal clinics I have ever been too! Thanks again ladies

Dr. Joe is an excellent vet. He is patient, caring, and has a good sense of humor when treating my…read moreanimals. And, my dog loves him. I trust him completely with my pets.

Great Vet. Dr. Joe is very caring. We have taken all of our pets to Eagleridge and are completely…read moresatisfied!! we highly recommend Eagleridge Veterinary Clinic!

Wouldn't recommend this spot to anyone. Formea used to be great, but since they were acquired, we…read morehave seen a downhill performance on customer service. Would not recommend using their online pharmacy, as if the package doesn't show up, they will ask you to pay for another one, and ask you to get credited by the online pharmacy, or to wait for the initial package. It strikes me odd that they claim this is their pharmacy, but has little ways to correct issues. They stated USPS is to blame due to the snow store, but when I called USPS, the snow storm was not mentioned. Told them we will not be back and it did not seem to bother them any. The lack of care for the client only tells me I need to find a new spot.

Dont go here. My daughter took our dog here after stating conditions of our dog having a cough she…read morecouldnt shake. They diagnosed her with pneumonia which they treated. But, after a while the cough didnt go away. They said it was probably nothing again and again. Said my daughter was overreacting. After our persisting, they tested her for heart worms which she tested positive. So, they started her on some topical medicine for the worms and we asked to have her tested during the treatment and they refused. So, we got a second opinion. The new vet stated they provided not only the wrong treatment but also the wrong dose. If you love your pet go somewhere else. Negative 5 stars!!! Did I mention they almost never answer the phone?