5 stars!!! This place is amazing!! From the moment you walk in, you feel welcomed. The technicians take their time with you and your pets to know what your exact need is, it shows they really care! The only clinic I will take my pets to be seen. read more

We were chosen by the cat distribution system right before that huge blizzard came through. We called every pound within a two hour radius and no one had any room for a cat so we had no choice, but to keep her! Which, of course led to finding a Vet. We drive right by this office every day and so of course I said there's a vet right down the street so location is a huge plus. I called just needing some questions answered and everyone was so friendly and so accommodating they got us right in. They were very understanding about not wanting to spend a huge amount on surgeries. They were really flexible with our concerns and helping to figure out the best treatment for our new cat. read more

Had to say bye to my girl a few weeks ago. The doctors and staff were very sympathetic and professional. Made one of my hardest days a little easier. read more

Avoid this veterinarian Steve at this clinic. She prescribed a medication for our dogs heart problem and within minutes of taking the very first dose, she went into what appeared to be a cardiac arrest. Heavy breathing, tongue hanging out, diarrhea, and vomiting. After talking to our previous vet, we were told that the dosage was way too high for a 5 pound dog. Also the vet that put her down stated it was the prescription that caused or dog into distress. After being told this would be looked into, nothing but crickets. Buyer beware. I have zero doubt their vet killed our dog. read more

The staff here are awesome! When we moved to IL we left behind a great vet in MO and they set the bar high for what we were looking for in a new vet. The first vet we tried in Shiloh definitely didn't live up to these expectations so on a whim we decided to try Dr. Mears. We knew right away we'd found our new vet. The staff are always friendly and concerned. Dr. Mears takes time to discuss anything you need or have questions about. Staff will even call a couple times to check up on your pet after a procedure. They really are a great place for your pets...and for your wallet. Dr. Mears even recommended we try ordering a medication online since it might be cheaper that way. Who does that?! Five stars yayyyyy. Update 4/2020: One of our Frenchtons was lethargic, vomiting blood, not eating, etc. We took her to a local emergency clinic twice before Shiloh Veterinary Clinic was open again (this happened over a weekend) and she was not improving. They didn't find anything on xrays and couldn't figure out what was wrong with her. We got into see Dr. Mears as soon as possible and left her with him. He called us very shortly after we left and let us know that he found an intestinal blockage and that she needed surgery immediately. Days later she was almost fully back to her old self and just needed a bit of healing. Dr. Mears literally saved her life and we couldn't wait to get into see him since we knew he'd be our best chance at figuring out what she needed. He is a wonderful doctor, just from the way he treats our dogs as soon as he walks through the door sets him apart from other veterinarians. read more

Only 1 star because yelp would not allow me to give zero stars. The "office manager" (Judith Brockman) is extremely rude and condescending and has absolutely no business being in the position she's in. After telling me to "pay attention" while I had a handful of nervous dog, I responded with telling her not to talk to me in that manner or tone. She then told me I should leave or she was going to call the police...which she did. She denied being rude and condescending despite me advising her that it was MY opinion and not up to her. She also continued to deny me the opportunity to speak with the vet. She obviously failed any sort of customer service training (Or at the very least forgot what she was taught). The rest of the staff are ok, however I am left with the distinct impression that the clinic is more focused on what they can charge vs taking care of our pets. Do yourself a favor and find a veterinary clinic that is more focused on pet care and customer service. read more

While on the expensive side for veterinary care, their facilities and personnel/technicians/receptionists are top notch. Of all the places we've lived this is the best setup with regards to the rooms/timeliness/cleanliness. Additionally, while I was deployed and my dog was gravely ill they allowed my husband to FaceTime as he passed over the rainbow bridge. Most places won't let you do that, but it meant a hell of a lot. Expensive, but I'll gladly give them my money for professional staff, excellent facilities, and fast service. read more

As a military family we have been to a lot of clinics over the years but Shiloh Vet Clinic has made it feel as if we have been coming here forever. The doctors and support staff are phenomenal. They listen to our concerns, present you with options, and make our pups feel comfortable at every visit. I love that they always call to check on our pets after a visit, it's that extra level of care that sets them apart. 10 out of 10. read more

From walking in the front door to leaving the office, we have always been greeted and treated as good humans (despite the fact that we don't go "all in" on our vet visits). We always do what we need to in order to keep our pets healthy, but we don't get the "fluff," and we're never made to feel guilty for the choices we make or don't make. I LOVE that all charges are explained before services start, and there are no surprises at the end of the visit when it comes time to pay the bill. Kudos to Kayla and Dr. Kinnunen for a job very well done. We will be loyal Shiloh Vet Clinic patrons as long as we have pets. read more

Smokey is our almost three year old cat, who was a feral kitten. The veterinarian and staff were able to examine him and give him his first shots with little or no difficulty. And now we can get his second group of shots and have him neutered, which will ease my mind. My husband was allowed to be with him during the examination and shots. Thank you for that. read more

Absolutely horrible. Just moved to the area and it's right by my house. My dog has had a past with mast cells and also had a rod inserted in her leg for a torn tendon. The rod, which was put in a couple of years ago has never healed quite right and would cause infections. So I brought her in to get it removed. I explained about the worry of mast cells and she had three regular fatty lumps that needed to be removed because they were restricting her ability to move bc they were right on her joints. The vet only talked to me once on my first visit. Every visit thereafter he never spoke to me. I've been going to vets for 40 years and have never had an appointment for anything (including grooming) where the vet didn't meet with us during the visit. Now every time before the surgery and after I asked them to look for mast cells and explicitly pointed out a bump that was concerning. It is directly in the middle of her butt where she cannot scratch or bite so having a scabby little bump there is odd. Today we had an appointment for red light therapy on her surgery wounds and I again asked to have it looked at bc on every visit we ended the visit without any comment about it. It's small but now it's slightly opening up. Again, the vet doesn't come in so I express my concern about the bump not being addressed, the vet only talking to me on our first visit, etc. I stated it was disconcerting. The technician kept asking me to point out what I wanted looked at. Which is bizarre since I've pointed out the main spot plus asked for a thorough check of her body for mast cells on every visit. I leave my dog for the therapy and when I come back I'm met by the office manager who is completely rude and of course rationalizes it as her being blunt. Loud is not blunt. She tells me I told the technician that they are all incompetent, that I said the vet never met with me and we have to part ways. I never said that. I said it was disappointing & disconcerting that 1) the vet doesn't interact with me 2) that there's an scab opened up that I can't get addressed. I also asked her if it's common that vets don't interact with their patients. She said that's how all vets do it. She tells me she watched the video of me saying they are incompetent. I ask her if she heard me say that on the video. She said, "yes". I asked her if she heard me say that the vet never met me or did I say that he only met me on my initial visit? She said I said I've never met the doctor. So that's a complete lie bc that word never came out of my mouth. So as well as being rude & loud, the office manager has no issue lying. That is unprofessional & despicable. You would think a doctor who has a patient with concerns would be more concerned about a patient having concerns then their fragile ego but not at Shiloh vet. The two women at the front desk are nice but the office manager & the vet are unprofessional and dishonest. read more

Dr. Mears and the staff at bothTroy and Shiloh clinics are AMAZING...we have been going to Dr. Dave for about 9 years. We have two boxers and the staff know and greet them every time. We just recently had to have emergency surgery on one of our girls and they were so kind and patient with me and my husband and our thousands of questions and concerns. They checked in on our girl just as much as we did as she had to spend her recovery time at the emergency clinic in Collinsville. I don't know how we would have gotten through this without their support. Not just because of this one instant but for all the years we have gone to him at both clinics I suggest his clinics to anyone...I don't take my girls just to anyone...these are our kids and we fully trust Dr. Mears... read more

Overall good experience from the from the front desk, to the tech who evaluated our dog and finally to the veterinarian who gave our dog the nose to tail exam. I highly recommend this place to anyone who needs veterinarian care. read more

I cannot begin to express how awesome it was to have a Vet show so much care and professionalism when taking care of our dog. We'd taken him to our regular vet that seemed to be guessing (allergy to???) at what was wrong. No testing but suggestions (1st time - Benadryl, 2nd time Oatmeal Shampoo) costing a couple hundred dollars for what we could get from Google. His condition worsened; extreme flakes and an odor which looked gross. Shiloh's Tech and Doc asked questions about his condition and what had been done. They took a "rub" of his skin to see exactly what was causing the flaking. Shiloh found he had an infection and prescribed two meds, home care with follow up actions. They even called the next day to check on his night. So happy to have gone to Shiloh for a 2nd opinion. Nice to have people actually care about our pet more than $$. We will be transferring the rest of our fur babies to the care of Shiloh Vet Clinic. read more

This vet gets better and better. From courtesy calls to see how my dogs are doing after a visit to telling me to get their medication online because its cheaper. Dr. Mears is awesome and really cares about you and your pet. I always leave feeling thoroughly informed and prepared to more forward with whatever pet care is needed. read more

Dr. Mears & his staff are THE best, ever! We've been taking our pet to them for over three years. Always impeccable service and they truly care about our family. Our dog got sick a little over a week before Christmas. I called our normal vet and explained what was going on; they weren't able to take her until the next weekday after after Christmas. I called Shiloh Veterinary Clinic & they saw her that afternoon. She was hospitalized & everyday they called me with status updates & would let us visit her every night. They were awesome! She got better & they kindly opened their office on Christmas Eve so that we could have our family complete for Christmas Day. We won't take our pet anywhere else now. And she loves to see them! If I could vote more than 5 stars, I would most definitely! read more

Had my first vet experience in the O'Fallon area. I did a bunch of reviews prior to our visit and thought I should come back and leave an honest one because it seems a few are misleading. Background: Dog had been throwing up for 4-5 days, stool was solid and attitude of dog was normal. We switched to boiled chicken and white rice in case she just had a stomach bug, she was good until we went back to food and she then continued to throw up. Decided to call vet and take action. Visit to Shiloh Vet: Called the vet at 2pm on a Tuesday, they said to bring her right in and stated up front that a normal visit without any procedures would be approximately $55. I ran home and grabbed the dog and headed to the vet. Upon arrival around 330pm, they had started paperwork with her name on it already and anticipated my arrival. I waited approximately 5-10 minutes before I was taken in. The "nurse" asked a lot of in-depth questions and went over everything. Our dog vomited during the visit so that helped the docs research their probable cause a little too. After about 10 minutes of questioning and making sure she thought of every angle, she told me the doc would be right with me. Approximately 2-4 minutes later, the doc came in and explained what he anticipated it to be. Said he wanted to run a stool sample and that should give us our culprit. Immediately afterwards, the nurse came in and showed me the potential bill with a stool sample included, she had me sign the paper giving my consent to conduct the tests and accept the price prior to any procedures being conducted. Diagnosis: After about 15 minutes, the sample concluded it's results and it showed Clostridium (Clostridium will dwell within the soil and can be found in dogs that are not exhibiting any symptoms of distress. The bacteria will become problematic when there is an overgrowth and spores are formed. These spores then produce endotoxins. These toxins cause inflammation in the colon. Dogs of any age and of any breed can be affected by clostridium.) Once I received the diagnosis, the nurse came in again with another bill showing me the cost of the anti-bacterial medicine and a shot the dog would need and asked me to sign and consent to the charges if I agreed. Overall: This vet was spot on. Every staff member was friendly, knowledgeable and patient with my pup and I. They responded swiftly to my needs and the overall price ($275) was in the ballpark of what I anticipated for the treatment. I was treated as family and it was the first time I had ever been in there and met those people. For those leaving negative responses, please evaluate your own behavior because it was honestly a great experience for a complete stranger to the company. read more

Shiloh veterinary clinic always take great care of my dog. They have a great staff and everyone is very caring about the animals they treat. I highly recommend them. Thanks. Kevin Dvorak read more

Very professional and caring. I believe they are well trained and certainly competent in their field. I do have concerns that due to their pricing they may be limiting their clientele. I would definitely recommend them without hesitation. read more

This is a great vet clinic, Mears and their staff are wonderful. they truly care about their clients and the clients' parents and grandparents :o) i'd highly recommend this clinic. Small but mighty. 5* all the way. read more

In 2015, I took my 12 year old dog in for a minor ear infection. This was her first, and she had no history of being resistant to less aggressive treatments. Without asking me or telling me what the risks were they treated her with BNT ear ointment - a Vaseline-like ointment that is packed into the ears to treat ear infections that resist other treatments. In older dogs it can cause deafness. My dog had the stuff all over her head when they brought her out. The next day I called because my dog couldn't hear anything. They told me it was normal; not to worry. I called a second time with the same concern. Same answer, "Don't worry, that's normal." When I took her back to have it removed, sure enough, she was deaf. The vet who treated her told me it sometimes happens in older dogs, and that it in fact happened to an older dog owned by the Mears, who own the clinic. How stupid! When I told the vet she was wrong to not consult me first and tell me the risks, she righteously told me she practices at six different clinics. I couldn't believe what I was hearing - no apology, nothing. It has changed our lives. I have always thought the vets at this clinic were arrogant. Now I know they are also dangerously incapable of learning! One thing they are good at though is baby talk. You'll hear lots and lots of that. I'll never go back. read more

Ive been going to this vet for a few years and he is very over priced. He spends two minutes with you animal and charge you 50 bucks. Go figure. Its truly not work it. I do not recommend this vet. read more

My cat has been very sick, and they took great care of her. The office is always very clean and smells good lol. My only complaint is that it is very very very expensive. The techs are very knowledgeable and caring, and they called several times to check up on her. My cat is doing great. read more

I can not say enough good things about Shiloh Veterinary Clinic's staff and Dr. Mears. They have been so caring and helpful through my wonderful dog's battle with cancer. They always make you feel like you and your pet are top priority, return calls right away and provide the best care. I have had pets all of my life and many different vets but this is by far my favorite. I would highly recommend them to anyone. read more

I have been taking my pets here since Dr. Mears took over the practice years ago. I have never found a more caring and compassionate Veterinarian or staff than this. I don't feel like we are just another number or another dollar in their pocketbook. I saw one review that stated how expensive they are. Taking your pets to the vet is not cheap. I find the prices comparable to other offices but you also have to take into consideration that you get what you pay for. I have always been able to drop off my pet & come back later at my convenience if needed. They have always been more than flexible with appointment times & Dr. Mears or his staff always follow up after appointments with questions or concerns. I feel like they treat my pets as their own. I had to put my dog to sleep today and I am so grateful that Dr. Mears was by our side every step of the way. It was so incredibly difficult but he made it bearable because he is amazing at his job & deeply cares. I would give him and his staff 100 stars if I could. read more