My husband and I were first timers with insurance starting June 2020. Originally, our car…read moredealership had us under a different insurance company that was charging us literally 3x more than what our premium is now, and we weren't even being covered on what we needed!? We reached out to Agent Leslie Plascencia, she looked over our coverage and explained how we weren't being covered correctly, and that she will definitely get us on track with the right coverage, including renters & life insurance!! We made the switch to StateFarm Aug 2020 and everything has been smooth sailing ever since! Communication is always so clear and with such a timely manner! We are SOOO thankful for Leslie and the Brett Bakken Agency!! Highly recommend!!

Everyone at the Brett Bakken agency in burien is very knowledgeable efficient and friendly. Jessica…read morehelped me saved me money on my home, auto and life insurance. I strongly recommend this agency.

I like the way they respond quickly this is my first time…read morewith Statefarm family, and I hope it stays with their good service for as long as possible!

On Monday 3/23/26, I called and emailed Betsey Cruz Chavez's office to cancel all of my policies,…read moremy home insurance and all my cars policies. and again on Tuesday, It is now Wednesday, and they still have not canceled anything. Instead, they are now blaming "phone issues" for the delay. At this point, their lack of responsibility is unacceptable. Their failure to report my insurance caused my vehicle registrations to be suspended, forced‑placed insurance from my lender, and unnecessary fees. I was never late on payments, yet I was treated with blame, silence, and no apology. And now they are delaying my cancellations as well

Are you wanting a company that listens to you and your needs? Then this is the insurance agency for…read moreyou and your family/friends! Customer service is top notch!

This Agency genuinely cares about their customers and patiently explains all the coverages…read moreavailable. They take the time to make sure customers are protected and safe. It's an agency that values the relationship between family and friends... A feeling of unique care they extend to their customers.

I called several times around 3:45pm on a friday and another couple of days during the week around…read more4pm. No one answers the phone. Goes to voicemail. The website said they close at 4:30pm. Don't know if they're understaff ,leaving early or the hours are wrong

I guess giving them 1 star is a bit much. The service I have gotten has been sub par, the dealings…read moreI have had were extremely unprofessional. I would never reccomend them to anyone. I'm sure they get paid a commission. Happy to give my business to someone who appreciates me and deserves it. Someone who follows through on commitments. This company sucks!

Tania and her team are attentive and responsive - addressing your needs without constantly trying…read moreto upsell you something. I've been with Tania for almost four years now and haven't had a claim, but have always received a quick answer to my coverage and limit questions. She remembers your birthday with a gift card which is a nice touch.

Horrible experience with this particular agency. Tried to purchase home owners policy for a new…read morehouse while keeping our current policy on another house and this agent and her trainee/sales specialist blew it. They caused my current homeowners insurance to cancel all the while trying to tell me it's just a computer glitch. Long story short the person handling my policies in the Maple Valley office had not a clue about how to properly proceed with two policies then this agent, Tania, tried to correct the mess but didn't. She called late on a Friday evening telling me that she understands I have some questions about my policies and proof of insurance and asks me to call her back and tried to provide some weak excuses for what happened​ in the message. Not once did she state that my original policy had not been cancelled which is what I had repeatedly told her trainee I wanted to be assured had not happened. Today I cancelled my 3 auto policies and both home owners policies with American Family Insurance and switched to another company. (Let's see if they can get this cancellation right) I had been with AMFAM for years and have watched a steady decline in customer service and competence of this company's agents in my area. Tania McLaughlin splits her time between their Woodinville office and their Maple Valley office, leaving her trainee/sales specialist to handle clients in her absence. Something that does not bode well for clients as was indicated by my experience. Then having some unkempt, scruffy individual come to take photos of our properties exuded an unparalleled lack of professionalism. This agency has proven to be a complete bevy of ineptitude and incompetence. I would caution anyone to stay well away if you are searching for insurance and would highly recommend to those who work through the Maple Valley office to keep a close eye on their policies if they attempt to make any changes to them. Better yet find a company that has an experienced agent that is proficient in their field with a company that doesn't have the unbelievably high agent turnover/movement AMFAM has. Tania makes the fourth AMFAM agent I have had since 2009. All this and not very competitive rates to boot. State Farm was very competitive on home owners and commercial insurance and beat AMFAMs auto rates.

Highly recommend working with Ahine Martinez. Not pushy at all & very knowledgeable…read more She has been working with us consulting and helping us plan thru different stages of our financial planning. Single, married now a baby. 10/10

Some years ago I bought life insurance from a N Y Life agent here who has since lost his license…read moredue to apparently unethical behavior. The agent who took over his customers won't return our calls. I am deeply troubled and disappointed with this office. My advice is to steer clear of this office and go somewhere else.

I don't think anyone ever enjoys shopping around for insurance. You only ever really need it if…read moresomething bad is happening. But insurance is so important. I've moved 5+ times, purchased many vehicles and traded different ones in, been in accidents, had a house flood, etc. I'm so glad that I go through State Farm and specifically this agency because I get personalized help that feels genuine and real. I've never had a hard time figuring out the next steps when issues arise. You talk to someone live super quick and they're always SO nice and QUICK! Love love love this agency and the services provided with it :)

The people here is nice, but the reason I give it 1 star is because they don't do a good job as an…read moreagent. 1/ When I added a friend of mine to my existing auto policy for carpool. Lee took that chance to create a homeowner policy for me without my consensus. 2/ I was a victim of a hit-and-run accident in 2018. To repair my car, I had to pay $500 deductible. 3 years later, I still haven't received the refund yet.

I have been with Hart Insurance Agency since 1996. Jennifer Kemmerer goes above and beyond...she…read moreis a pleasure to work with!

Great communication and service. They were very helpful in saving me money with increased…read morecoverage. Thanks.