Awesome agent to have taking care of my business! Brian's office insures both my business and…read morepersonal policies. Him and his team are all pretty outstanding when it comes to any changes or additions I need to have done the same day. No matter which team member answers the phone, they are all great to work with and I never have to call back several times like with other offices. I would highly recommend to other local business owners!

Brian and his team were one of the friendliest insurance professionals I've ever spoken with! After…read morehearing that once you turn 25, your auto insurance rate should lower I decided that I would shop around. Asking my friends who they would recommend, I was given Brian's contact information. Brian was very understanding and very helpful by answering all my questions since State Farm was going to my 2nd insurance company I've worked with after I left my parents' insurance plan. My auto quote was significantly lower than what I was paying and Brian was not pushy at all. He even encouraged me to continue my research and that he would gladly answer anymore questions if I had any. That excellent service alone is well worth a look if you're in the market for a new insurance policy. Thanks Brian!

We have property insured with Jeffrey Taylor and are quite happy with the service they provide with…read morea smile. (In our case, we worked with Jeffrey and Valerie.) I'm happy to see them as active and positive contributors to the neighborhood - both in the business community and in their support of neighborhood events. We hope to bring them more business in the future when next we need something else insured

Insurance with State Farm is a racket! Somehow even more than insurance itself. I've been with…read moreState Farm 20 plus years and my rates have consistently and drastically increased, regardless of my age, my excellent driving record, how old my vehicle is or any other criteria that should decrease ones rate. Motorcycles don't qualify for their "multi-vehicle discount", which makes absolutely no sense... State Farm also won't allow me to insure my motorcycle for 6 months, as I do with my car. I was told their policy is that motorcycles are insured for a year, even though the vast majority of riders in Washington State don't ride all year round. State Farm knows this but they want money for that full year! I find them to be incredibly greedy. They couldn't care less about their long time policy holders or customer retention.

Great Insurance Agency!!! Highly recommend Brian Chambers and his team!! They are quick to respond…read moreto you and care about their clients.

Zero stars I would…read morelike to preface this review but stating I am sure like many of you when you audit reviews you account for perfect ratings being bought and the most negative ratings being an angry customer venting. I am purely sharing my experience with this agency so you can make an informed decision about where you take your business. For context we are two mid 40's drivers, no tickets, no accidents. We were carrying multiple policies (2 vehicles and home owners). We do not price shop insurances, bouncing around. We have carried these policies for multiple years with this agency. We chose a west Seattle agency because we reside in west Seattle. We have high credit scores. These are all important factors. We were just given a call that myself and the vehicle I drive would be dropped from our coverage. So here is the story of why I was dropped: I had to make a claim with State farm because while I was getting gas, a woman exited the convenience store jumped into her car and reversed into me. I was outside my car because I was pumping gas. She asked to make repairs off insurance. This made me very uncomfortable. We exchanged info and I made a claim to get my car fixed. Very cut and dry. At a gas station, not in my car, all on video. I had the misfortune approximately a month later of being rear ended. I was in stop and go traffic exiting off of I90 onto Highway 18. Anyone familiar with that drive knows you roll for miles before you can turn onto 18. So thats what I was doing, rolling for miles. For some reason, the driver behind me decided he wasn't going to stop and crashed right into me. I had my brake fully applied and had appropriate space between myself and the driver in front of me. So I did not bounce into them. We exchanged info, the driver apologized and I went home. I contacted his insurance directly but could not get a hold of anyone so I reached out to state farm. I was told it was best to go directly through his insurance so that I would not have to pay my deductible. However I asked them to proceed since no one would return my call at his insurance company. I paid two separate deductibles and was told that after they sorted the claims if I was not at fault I would get my deductibles reimbursed. I went to the shop they preferred. I did not claim my rental car reimbursement and I made no medical claims on either accident. The vehicle was repaired and I was eventually reimbursed both deductibles. I was then dropped by my insurance. They were very "polite" and blamed it on underwriting. So I looked into underwriting. This is an example for context not my particular situation. Just "3" claims is a lot of activity on a policy. I understand that something may "technically" not your fault, but when you see households racking up 3, 4 or 5 "non"fault" accidents something about their driving style is contributing this. I can drive down the street hitting my brakes randomly and someone will eventually run into me and it would not be "my fault," but my driving style did contribute to the accident. Insurance company know what the norm is and when you venture outside of that it is not financially smart to keep you as a policy holder. Be happy they covered those accidents and move on to a new company. Try to look at your own driving habits and style and see how that can be altered. People are hit by others and it really is "not-at-fault," but it reaches a point when enough is enough and they will set you free. That is a very fair assessment. Absolutely bad luck happens but absolutely you might also be a part of the problem. Apparently according to this agency I should have predicted while I was pumping gas someone would reverse into me. Perhaps I should have jumped in front of my car. And apparently even though I had been rolling for miles stopping and going. I should have predicted the gentleman behind me was not going to stop. Perhaps swerved into the construction barrier? And lets not forget that I didn't cause an accident in front of me. But I guess underwriting does not factor in that "preventive" driving. Do not waste time or money building "customer loyalty" here. It does not exist. More importantly, anyone who does do business with these guys and if you have had two no fault claims and were not dropped I would love to talk with you. Please contact me China Colton 4253437665

The only time I heard from Katie is when I signed up. I sent her multiple emails about my bill and…read moreshe never got back to me. I finally requested a transfer of agents.

Deanne was amazing, she helped me to get the best quotation due to my short period in US, she was…read morepatient, called me back when my phone connection was lost and understood all the issues I have in order to get an insurance for my new car. People like her, kind and nice, is what makes Washington state great, is what we found when we get here, people is so nice, and Deanne is one of the best examples of that great attitude and spirit. Thanks Deanne!

I have been with Brady and his team for over 15 years in Federal Way, and I stay because they are a…read moregreat team with strong customer service, and I know I'm getting taken care of. I have auto, home and life insurance through Brady Nelson State Farm. I've talked with Holly and others in the office for casual things like address updates and misc questions and they answer immediately or are prompt to respond via phone or email. When I want to talk to Brady I always have access to him and can call or email him directly. I disagree with other comments posted and my experience spans 15 years and multiple policy changes over time.

Please read the other negative reviews. The terrible customer service is my primary problem with…read morethis business. When I was actually able to contact a live person in the past, I was read a canned, scripted response to my questions and concerns. Every time I call, without exceptions, I get voice mail. Some of the problem seem to be the complete lack of support from State Farm, and part of it is because of the very large turnover of employees at Mr. Nelson's agency. Most recently: I have been trying to get support for problems with my insurance billing for over a month. Numerous calls and emails were not responded to except one time. Yesterday I was fed up and switched insurance companies. I left a voice message AND sent an email to Mr. Nelson himself to cancel all of my State Farm policies and have received only a canned email message from Mr. Nelson to contact his team with my request. I am back with Geico (where I should have stayed all along) and paying much less for the same exact coverage. PS. The purpose of dealing with an agency is to get direct and personal customer service. This simply did not happen for me here.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

Karrie and her team are the best. They go above and beyond for their customers. Great serviceread more

Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

I have had insurance with this company for about 20 years. The cost has become prohibitive. I…read moreobtained new insurance and canceled this policy. I then received a call from Eleanor in this office, Greg Nunn, that was admonishing, which is shocking in and of itself. Then she said, good luck if you hit a Tesla, told me she didn't like my attitude, and hung up on me.

Made the entire process very complicated without prompt responses. All the while trying to rip me…read moreoff and make me pay for more and making me feel guilty for the policy I was trying to buy. Even cancelling the policy was terrible when I decided I'd rather deal with people who actually care about their customers.