Got homeowners insurance through this agency. Told the agent that the roof on the house needed to…read morebe replaced and agent said I would get a reduction on the insurance premium once roof was replaced. Agency then sent "inspector" to premises unannounced, only did an exterior "inspection" and then claimed the roof didn't pass inspection (although the house was already inspected for the mortgage and passed, and even came in slightly more than the selling price on the valuation). Insurance company's "inspector" also claimed a crack in the side of the chimney indicated foundation problems. No foundation problems were noted in the inspection done by the inspector for the financing. So now these jokers (Allstate) are going to cancel my policy, causing harm to me and my standing to get (good) insurance because of their incompetent and unprofessional "inspection". All this harm to me the consumer based on a problem this agency was told about before they issued the policy (the roof) (and the roof has since been replaced), and a non-existent "problem" (foundation) alleged by their incompetent (and trespassing) inspector. Do NOT go with this agency! UPDATE: Got Allstate's cancellation letter in the mail today. In spite of the fact that the insurance agent was notified in the morning on December 30 that the entire roof had been replaced, later that same day Allstate sent a letter claiming the roof had "granular loss." I will be filing a complaint with the Georgia State Insurance office to document Allstate's falsehoods. I will also be notifying my bank regarding the lie in Allstate's letter. Also, the letter claimed my "chimney is cracking." Rather different from Allstate's original allegation that there were foundation problems. UPDATE: I replaced the Allstate insurance with a different insurance company on January 5, 2016. In spite of having been notified of this, Allstate continues to claim they "cancelled" my insurance (thus causing me harm) on January 20, 2016. Allstate first sent me a "collections notice" (causing me further harm) claiming I owed them money for the period of November 2015 through January 20, 2016. This was in spite of the fact that Allstate received an entire YEAR of insurance premium at closing! Allstate has in my records that it lodged a "collection attempt" which is another falsehood on the part of Allstate and causes me further harm. Then, after all these falsehoods, Allstate sent me a partial refund of the money it received, but has illegally withheld money for the period after it was replaced by another insurance company. So, not only does Allstate lie, but Allstate also steals people's money. Run away, run away. As for the review that was posted in February: Please. How long have you been employed by Allstate?

I have used this agency for several years with no issues. I like the ability to have a specific…read moreagency to address my concerns versus calling an 800 number.

Let me start with WOW!!! I wanted to change carriers because of price. I got a quote from another…read moreState Farm person, but they didn't follow up after I suggested a date and a time to make my first payment. With the clock ticking I decide to look for someone closer to where I live. Saw Ms. Jones information and decided to reach out by way of email. She responded to my email in less than 15 minutes. Then she had a staff member Neanna reach out to me. I believe Neanna called with in 10 minutes. What great customer service. Neanna was very kind and warm. She listened to my questions and answered them very patiently. There was no rushing me off the phone at all. Even though the quote was a little higher than what was quoted to me by another agent, I decided to go with them because of the care they showed. If you are looking for insurance, please reach out to them at 770-907-6151. email address: carol.jones.rfpr@statefarm.com. You will not regret it. Neanna, is a great front facing employee of the agency. Neanna, thanks for taking time to help me understand the policy. Gail

Carol and her office staff were very attentive to my needs. Carol sat down with me to review my…read morecurrent coverage of my policies to make sure I had everything that I needed. She explained everything so I could understand everything in Layman's terms. she told me where I needed to add or increase certain things and decrease limits on one of my vehicles. The service was outstanding. She valued my time and concerns. She did not cut me off when I asked questions that I was not clear on. My experience was very personable and not cookie cutter.( offering everyone the basic same things). If you are looking for a personable insurance agent I highly recommend that you call Carol. Great Agent Carol Jones State Farm Agent 770-907-6151

Laurie Attaway has joined the firm and they are expanding, so name of firm has changed slightly,…read morebut contact details on yelp listing are still accurate. I was very pleased with Laurie's thoroughness with exhausting every possible legal deduction I was entitled to claim as a new homeowner this past year (alas, in the end I could not qualify for the big federal homeowner tax credits, but before making that determination, she really explored all of the possible ways that it might work, but I just flat out did not qualify under the criteria). Nevertheless, she did find more legal deductions by asking astute questions, which I appreciated very much. The hard copy pre-tax planner that they sent in advance via USPS helps to keep preparation costs down as it reminds you of pertinent earnings details and also lists the documents you used the previous year so you can make sure you have every document you will need at the in person appointment. There is also a battery of questions to answer to help open up discussion points during the meeting. I am very happy with the team I worked with (Travis and Laurie) plus the results! Absolutely a 5 star professional service provider.

Through email correspondence: After my 2024 taxes went up and I questioned the cause, asking if any…read moredeductions had been missed, I was invited to find my own deductions. This is the primary service for which I hire a CPA. I found that they had not applied a basic deduction in 2024 (one that they had applied in 2023) until it was brought to their attention. Their rate increase from 2023 was not initially disclosed nor explained and when asked if it was tied to to their additional labor to correct their omission of a tax deduction, I was told they actually had not charged me for the extra labor. I was given the option where my filing would be withheld until the fee was paid or find another firm and start over. It was an unsatisfactory experience.

It's unrelated to their direct business, but we got in a minor car accident in front of their…read morebusiness and had to sit in the parking lot for a few hours waiting on police, tow trucks, etc. They came to out to check on us, offered us water, and let our children use their restroom repeatedly. Nothing amazing, but just good helpful folks and it likely speaks to how they do business as well.

They are the best! The best rates for my car and home insurance. Great customer service. Highly…read morerecommend!

I've worked with a few different people here in 3 years of doing our taxes with legacy and all have…read morebeen great experiences

Very unprofessional. I met with Dawson twice prior to filing. It was a difficult process for me…read moreto get travel and business expenses together. After meeting with Dawson the second time he decided not to finish the filing because of a personal matter going on in my family's lives. My mistake, I thought I was hiring you to complete a service....not to sit on your white horse and make judgement on anything that is going on in my personal life. Here is a little thought Dawson.....IT SHOULD NOT HAVE AFFECTED YOUR PROFESSIONAL RESPONSIBILITY TO FILE TAXES. YOU ARE A TAX ACCOUNTANT, NOT A JUDGE.....IT WAS NONE OF YOUR BUSINESS!!

Phenomenal Service and staff! Anthony is a real credit…read moreprofessional!! Highly recommend!!!

I usually don't leave these types of bad reviews because I Know how it can affect a small business,…read morebut unfortunately, my experience does not match the promises with the service that they claim to aim for. My wife and I have made several attempts to speak with the owner (Anthony) and when we have we have been given the runaround. We invested $1200 and no work was done on our credit. It is businesses like this they give a bad reputation to those that are trying to do good work. We have email communication as well as text of our attempts several times trying to get our credit repaired but got nowhere. Please do not waste. Your money with this company has more likely than not. Nothing will get done.

Hugo was professional I received my quote with little effort done on my part. I did save more than…read moremy previous I was also sent an email quote as a reference. Great service

I wish I could rate them without any stars but that is not allowed. I would never imagine that a…read morehouse that I did not own could cause me so much difficulty. Despite numerous efforts to cancel this insurance policy, I continue to be an unfortunate policy owner that is being asked to pay $997 for a home I sold almost two years ago! I have visited the Buford office, spoken to five AFI agents via phone on seven different occasions, and asked my realtor who sold the home almost two years ago to intervene as well with closing documentation. Still, American Family Insurance persist to pester me with multiple growing bills and phone calls about home insurance bills for a home I no longer own! Also, I never received a refund from the policy that I cancelled. So not only have they stolen my hard earned money, they are continuously try to steal more from a hard working teacher. This is beyond frustrating and sheer stupidity. I will never procure any product and/or service from this business again!