My wife and I switched to State Farm about 2 years ago. We are retired so we were doing our do…read morediligence in finding lower premiums. In this short time our premiums have risen 23%. However, what is even more concerning is that we have NEVER been able to talk to Ryan. Anytime a questions has arisen he has deferred the issue to one of his lackies. Even when I contacted him directly via his email, he has not responded himself. If you are still interested in State Farm, find an agent that cares about personal service.

Ryan will be my agent for life. I have pretty high standards coming from USAA. In the past they…read morenever asked any questions when accidents happened, simply, "are you okay and in a safe area?" I never thought I would leave but after a minor accident a couple years ago I had a completely different experience and left USAA. I had 2 previous accidents where the person who hit me had State Farm. I was so impressed by how expediently, hassle free, fairly, professionally, and politely they handled the opposing sides claims that I decided to go to State Farm. It was a no-brainer, if they lost money but treat me that well then they have to take care of their clients that much more. I knew of Ryan through friends and decided to give his agency a try. The auto prices came out to almost the same as my USAA coverage with a slightly better deductible if I bundled my auto policy with home owners. I was happy to start off paying the same monthly amount given how cheap I thought USAA was compared to other providers. Ryan puts a personal touch into his agency which I can appreciate coming from a technology software and services background and having worked in a service industry since my mid-teens. He personally meets with as many of his new clients as possible. You might be a recovering cynic (I mean "realist") like me and think it is a sales pitch, but he never once tried to push more services on me. I would know, in the past a large part of my job was selling warranties and service contracts, and I was good at it. He did make sure I got the coverage I needed and I was happy with my other providers, but that is just as much, if not more, about making sure your clients know what you offer and have a chance to decide whether it is right for them. When the time comes they cannot blame you for not offering and letting you know the benefits. I picked up on something from meeting with him, he was trying to build a rapport with his client, understand their goals and what was important and make sure they had their needs met. It is smart to meet with you and attempt to begin a relationship building process. If you take care of someone well, and know what is important to them, then they will come to you with the needs you can meet. In this regard, good relationships work to the benefit of both parties. This personal touch is something that my previous insurance company lacked. It is really nice to be able to call my agency instead of a corporate hotline. Although State Farm agents are captive and cannot sell other companies services, they are still autonomous in large regard. State Farm is the largest insurance agency in the US. In my experience so far this has been a positive. I was even able to drop AAA and save money because I get free towing through insurance. More recently, I started asking for more from Ryan when it came to my side business. I was really blown away by the amount of time he invested when he knew he would not be getting any more business. The insurance I wanted for my business was outside the scope of what State Farm offered but he called several people that did what I do and came back with a lot of very helpful information, including contacts and options. I have also spoken with his staff and everyone so far has been knowledgeable, polite, and helpful. If I need to add something to my policy, remove a policy, check coverage, or just ask a question I have gotten what I needed promptly. It has been a pleasure so far.

Very informative, asking all the right questions as I needed to be plus what was available in…read moreAtlanta Georgia State Farm Insurance. Not to forget her encouraging to incorporate rental insurance and options PIP Increase Amount.

I have had my insurance coverage through Lisa Dobbs for many years. Angel Coco and the team and…read moreLisa Dobbs State Farm are always so prompt and helpful!

I cant say enough about Sumbo Omonaiye with State Farm, she is amazing! She made getting both my…read morehomeowners and auto insurance simple, explained everything clearly, and got me the best coverage at a great price. Sumbo is professional, caring, and always goes above and beyond. If you're looking for an insurance agent who is knowledgeable, trustworthy, and truly puts her clients first, I highly recommend Sumbo Omonaiye!

I have been with this agent for many years and they've gone downhill…read more Poor communication, lack of response to questions, and general disinterest in the customer are evident. Best to look elsewhere.

They've been my insurance agents for years. I very recently needed my roof replaced after a wind…read morestorm. I've only been a home owner for about 3 years and I had no clue on the what the process would be after I filed my claim. My contact with the office is Julie and she was so friendly, so professional and patient and helped me thru each step of the process. Thank goodness for her help, without it I probably would have had a nervous breakdown. If you are in Atlanta or the surrounding area, and are in need of a new insurance agent, please check them out. You will not be sorry!

I had an amazing experience with State Farm The customer service was incredibly helpful, and they…read morewalked me through everything I needed to know going above and beyond!

Very pleased with this office. Morgan is very knowledgeable and helpful when I've needed it. She is…read morethe one that I go to for answers about my insurance.

This group is OUTSTANDING! Everyone (especially Callie) is extremely helpful. Not many insurance…read morecompanies reach out to tell you ways you can SAVE nowadays people just want your business because it makes them $ not because they really want to help you. This group is so different & I appreciate them.

Horrible experience I have been paying renters insurance for 4 years just to not be able to use it…read more They didn't cover anything and denied the claim without even letting me explain or inform them that my apartment was uninhabitable with Doctors notes and medical records to prove it. I will never use state farm again total rip off. Rude staffing everyone i spoke with act like they did not want to be at work. I did not give attitude or anything they were rude just picking up the phone. Especially Rickera Mumphrey.

Daniel Mundy from State Farm is the best. I was looking for a Insurance company that could find me…read morea great rate, excellent coverage and have great customer service. He was so kind and patient. He found me a great rate, between my home and auto he saved me about $1700 a year! Thanks Dan!!

EJ was fantastic In helping me get the plan that fit my needs. Was extremely helpful in explaining…read morecoverages to me as well. I look forward to working with EJ again in the future

Toni Brookshire did a fantastic job with our home, auto, boat and camper insurance. She gave us…read morebetter coverage and save us money. Our agent for life.