I have been with this agent for many years and they've gone downhill…read more Poor communication, lack of response to questions, and general disinterest in the customer are evident. Best to look elsewhere.

They've been my insurance agents for years. I very recently needed my roof replaced after a wind…read morestorm. I've only been a home owner for about 3 years and I had no clue on the what the process would be after I filed my claim. My contact with the office is Julie and she was so friendly, so professional and patient and helped me thru each step of the process. Thank goodness for her help, without it I probably would have had a nervous breakdown. If you are in Atlanta or the surrounding area, and are in need of a new insurance agent, please check them out. You will not be sorry!

Very pleased with Ms. Whitworth's team. They are responsive, professional, and caring. They've…read moreworked hard to tailor my insurance needs for what is best for me. They know my policies inside and out and seek to do what is best for their customers; they are not in this business just to turn a profit. They do lots of things for the local community, too. Excellent business; one I'm grateful to utilize. November 2023 update: As a literal picture of how much they do for the community, see pictures of their coat drive and area for visiting kids. Ms. Whitworth gave my son one of her own small toy X-Wings. They even had a small grab bag of helpful items (nice cups, keychain, reusable grocery bag, etc.) for me as a customer when I visited. I've dealt with them several times and always found them remarkably gracious; for example, when I called recently, I was expecting to get an automated line, but I immediately got Matthew, and he heard out my issue and solved it quickly. Really pleased.

Suzanne and her crew are all amazing! A few years ago a tree fell on my roof and Suzanne was at my…read morehome within hours! She took care of everything professionally and compassionately. Another person in her office is Sabrina who helped me navigate the Social Security craziness! Sabrina was knowledgeable and very patient while she explained everything. If I could rate them higher I would! Wonderful people to work with!

My entire life I used the most prominent name in insurance for all my/our needs---auto, home, etc…read more As their premiums rose, I became concerned. Every time I saw their inundation of tv ads...Patrick Mahomes, Andy Reid, naming rights for our local arena, etc...it led me to research what they spend annually...more than $1 billion. Why? I became unhappy I was subsidizing this seeming overspend. Looked locally when another increase came my way. There they were/are...local...customer-focused and at a reduced rate with some additional coverage for home, car rental, etc. Was somewhat familiar with our eventual choice...Auto Owners and now a year later have found Harrington to be a very smart choice at every metric. Comforted by knowing what to expect from them, the service they provide. Not many may sing the praises of their insurance quest...but I certainly will.

They dont like immigrants/accent…read more.. I called them up for a homeowners quote on 4/11/2019. The lady who initially took the call was very POLITE. I was told that a male agent (can't recall his name anymore) will call me back soon. In few minutes sure enough an older guy called me back. After a few sentence it was obvious to me that he is an old seasoned pro, doing this job forever. VERY EXPERIENCED!!!. He took the needed information. He did not say anything unprofessional but it was CLEAR that there is some subtle dislike towards me. I did not object on it., I did let it go.... He asked me if I own my house?...I told him I did...."Are you sure?".....I said I know that I own it....."Is it paid off?"...."Yes Sir, it is. It is free and clear".... "Hmmm" he said. It was pretty weird. Many people have paid off houses. At that point I knew that something set him off. Agents wanting your business will say something like this: " I will call you back with a quote in few hours". Or something along those lines. Not him! He said: "I know your email, I will email you IF I can help you".....I was 110% sure that I wont hear from him again. Sure enough there was no news from him. I am an immigrant living in the States for 20+ years. I own 2 houses. My credit is 840. I never filed an insurance claim in my life. I have a pretty good command of English. SO ANY INSURANCE COMPANY/BROKER SHOULD BE ABLE TO PROVIDE ME A QUOTE WITHOUT ANY PROBLEM. CONCLUSION: the "gentleman" disliked my accent more than he liked the easy money he could have made offering me a policy. I reached out to them 3x via their website asking what happened. Trying to find out why he never gave me a quote. The 3rd time I voiced the suspicion ( remained well mannered) that the old guy has discriminated against me bc I am an immigrant. They never got back to me to discuss the matter. NOT ONCE! I did let them know that I will write a review. They ignored it, no calls or email response from them. I HOPE THIS REVIEW WILL HELP SOMEONE IN THE FUTURE . IF YOU HAVE AN ACCENT PERHAPS IT IS WISE TO TAKE YOUR BUSINESS SOMEWHERE WHERE IT IS WANTED.

My wife and I switched to State Farm about 2 years ago. We are retired so we were doing our do…read morediligence in finding lower premiums. In this short time our premiums have risen 23%. However, what is even more concerning is that we have NEVER been able to talk to Ryan. Anytime a questions has arisen he has deferred the issue to one of his lackies. Even when I contacted him directly via his email, he has not responded himself. If you are still interested in State Farm, find an agent that cares about personal service.

Ryan will be my agent for life. I have pretty high standards coming from USAA. In the past they…read morenever asked any questions when accidents happened, simply, "are you okay and in a safe area?" I never thought I would leave but after a minor accident a couple years ago I had a completely different experience and left USAA. I had 2 previous accidents where the person who hit me had State Farm. I was so impressed by how expediently, hassle free, fairly, professionally, and politely they handled the opposing sides claims that I decided to go to State Farm. It was a no-brainer, if they lost money but treat me that well then they have to take care of their clients that much more. I knew of Ryan through friends and decided to give his agency a try. The auto prices came out to almost the same as my USAA coverage with a slightly better deductible if I bundled my auto policy with home owners. I was happy to start off paying the same monthly amount given how cheap I thought USAA was compared to other providers. Ryan puts a personal touch into his agency which I can appreciate coming from a technology software and services background and having worked in a service industry since my mid-teens. He personally meets with as many of his new clients as possible. You might be a recovering cynic (I mean "realist") like me and think it is a sales pitch, but he never once tried to push more services on me. I would know, in the past a large part of my job was selling warranties and service contracts, and I was good at it. He did make sure I got the coverage I needed and I was happy with my other providers, but that is just as much, if not more, about making sure your clients know what you offer and have a chance to decide whether it is right for them. When the time comes they cannot blame you for not offering and letting you know the benefits. I picked up on something from meeting with him, he was trying to build a rapport with his client, understand their goals and what was important and make sure they had their needs met. It is smart to meet with you and attempt to begin a relationship building process. If you take care of someone well, and know what is important to them, then they will come to you with the needs you can meet. In this regard, good relationships work to the benefit of both parties. This personal touch is something that my previous insurance company lacked. It is really nice to be able to call my agency instead of a corporate hotline. Although State Farm agents are captive and cannot sell other companies services, they are still autonomous in large regard. State Farm is the largest insurance agency in the US. In my experience so far this has been a positive. I was even able to drop AAA and save money because I get free towing through insurance. More recently, I started asking for more from Ryan when it came to my side business. I was really blown away by the amount of time he invested when he knew he would not be getting any more business. The insurance I wanted for my business was outside the scope of what State Farm offered but he called several people that did what I do and came back with a lot of very helpful information, including contacts and options. I have also spoken with his staff and everyone so far has been knowledgeable, polite, and helpful. If I need to add something to my policy, remove a policy, check coverage, or just ask a question I have gotten what I needed promptly. It has been a pleasure so far.

Was solicited thru mailing in my post box,called the office twice and now find myself wondering if…read moreall the glowing reviews for Lori Bray are legit? I am old school where if someone says we will call you back I EXPECT THEY WILL. I should know better than to trust a silly ad with crazy pricing for my home owners insurance .. I guess I am in great hands with my current company Mercury.

This business is very cool. Kristina G. helped me with my auto and home owners policies. She is…read moreknowledgeable and she gives you all of the options upfront without being pushy. In fact, once she arms you with all of the information the best choice is pretty obvious once she shows you the numbers and comparisons. I am glad I found this branch to handle my needs.

We got a great professional prompt service that saved us HUNDREDS of dollars on Auto and home…read moreinsurance. Grace Carringer our Agent really came through. We highly recommend Mosaic Ins. Group

Grace Carringer is someone who is employed with your company and I would like to say how great she…read moreis with business and how her job is not just a job she cares and even is kind to other companies and willing to compliment them which is a rare thing these days. So just wanted to say 5 stars all the way for her. 10/28/24 Christine Diwan Guardian Ins.

Linda at State Farm is absolutely wonderful! She is knowledgeable, responsive, and truly cares…read moreabout helping people. She takes the time to explain everything clearly and makes the whole insurance process easy and stress-free. I highly recommend Linda if you're looking for someone you can trust!

Easy to get a quote. Professional staff assisted me and made the process easy. Office puppy is…read moreadorable! Location is easy to find and parking is available close to location. This agent supports veterans and is well known in the community as being a leader and supporter.

I've been insured with these guys for over 7 years. Dilshad, Noureen and Fairoz are very helpful…read moreand respectful. They will always look up for discounts and promotions to provide. Coming from All State to these guys was very refreshing. The reason I decided to finally write a review is that lately I've asked for a pre-purchase house insurance policy to process my loan and Dilshad and Fairoz delivered all what I needed in less than 25 minutes, even the loan officer was impressed. When my recent car renewal was up, Noureen was kind enough to walk me through my discounts and other options I didn't consider. All in all a great family owned business and very positive experience.