I went to this dentist three times and can say this- the female dentist Dr. Hakim is a racist, and…read morewhy I left the practice. I'm a physician, and came to them in February of 2025- the male dentist was very knowledgeable and kind and I had a good experience. I had a six month check up in August, and the female dentist was horrible. She wanted to charge me 200$ to replace a glue bond on ONE tooth for my permanent retainer- for reference, I've never paid more than 40$ for this less than 2 minute procedure. Even the hygienist - named Betty who is Black and fabulous by the way, was perplexed. After I declined the service she was rude hostile, and barely checked my teeth after my cleaning. I told the front desk when I scheduled my next cleaning I never wanted her again and that Betty was fabulous. Got an email review and wrote the same thing. Fast forward to two weeks ago, I updated insurance, and asked to make sure I didn't have that dentist again- I loved the first dentist so didn't want to leave the practice. I was given assurances she would not be the dentist for my appointment. I called today asking to come in early as I have an appointment and my filling is cracked- I'm told not only is Hakim my dentist but they knew it and I would need to reschedule to not have her, completely negating my concerns or time for that matter. Never going back. If you're a POC and not SE Asian, I'd steer clear of Hakim- only interested in money and not thorough, rude and nasty.

My first visit was great from Susan Brittany and the Doc. Thank you again see you at my next visit.read more

Dr. Robin is excellent! My first visit she was pleasant, knowledgeable, professional and made me…read morefeel at ease. She listened to my issues and found a resolution! I'm so lucky to have found Dr. Shore! Her entire staff are friendly, helpful and very caring! 5 stars!

I came to Shore-Snyder after my previous dentist's office kept messing appointments up, billing me…read morefor treatments I didn't get, etc. My first visit was OK. The room I was in was not the cleanest, so I was a little put off by that. But the hygienist was nice and the doctor (the younger Shore) gave me a good once-over and sent me on my way. I returned for my second cleaning recently and was more impressed after getting to see more of the office. My hygienist was different this time, but I really liked her. She was very friendly and her cleaning didn't hurt a little bit even once! I also got panoramic x-rays done in a fancy machine and didn't have to bite down on all the things they usually put in your mouth for scans; those things hurt my pallet. After the cleaning and x-rays were complete the founding Dr. Shore came to check me out. He's so hip and cool, with all his little jute bracelets. He complimented my teeth and sent me on my merry way. Another thing I noticed is there are a ton of staff that work here. I think Shore-Snyder is single-handedly employing all of Norwood! I'll undoubtedly be back for my third bi-annual appointment.

Terrible. So many people came here and decided to never return. I recently resigned from this…read moreposition. The owner is catty, very negative and sneaky. She charges incorrect amounts to save her own @$$, many safety hazards, people's crowns, etc pop off constantly and she knows it's half ass work and still charges extra to repair, she charged patients co pays that weren't complying with insurance company guidelines. The staff are catty, gossip all day long, talking about eachother. She doesn't do a full hygiene cleaning at your first visit and will make you schedule a limited exam first and then a cleaning later doesn't make sense. She talks about patients very nasty, they dismiss people when they don't get their way, terrible customer service many times I had to save their asses and keep people from reporting them. She threw us all in the line of fire to deal with things SHE SHOULDVE DEALT with. They have terrible conflict resolution skills and the solution is to dismiss people from being treated. The doctor withheld my pay stubs, never saw one ONCE... after requesting multiple times, Phoenix is negative constantly talking about employees and patients and then smiling in their faces. Gross toxic environment, other employees told me about all of the people who quit because of safety hazards and immoral acts done by the doctor. Sneaky shady business. They over fill the schedule because of the volume of cancellations , but can't handle it. I'm used to a more professional ORGANIZED environment, she was pissy about me speaking up for myself and pointing out dysfunction. Hours of operation are wrong, pricing is wrong, she never updated the website. Employees literally said that they've been dealing with her bs for years.. why they stay? Not sure maybe they can't find better but won't be me getting abused. She discriminates against health conditions, I warned her before employment of my stomach conditions and doctors appointments. She mad me cancel my important appointment to let her pet go to hers instead. Which resulted in me being sick for a week because she only allowed us to see our physician on fridays. She down played everyone's issues and concerns. Said that mental health isn't that important and that an employee was being extra for needing to be treated for a condition. They talk crap all day when things are going too slow. Phoenix says all day "wish I could clone myself doc" trying to imply she's better than everyone in the office. Meanwhile everyone hates her at the office. I will read these broads for filth! The doctor let me get verbally attacked several times and threatened, she does nothing. She talks about employees and patients to other doctors spreading runoursDon't waste your insurance your teeth won't stay in anyway. She wants to write statements so can everyone else :)

I have been a patient here for 8 years and now I'm done! The new dentists and management are rude…read moreand uncaring. I was told I could not have the cleaning covered on my insurance, but could have the cash service only cleaning for $500. No compassion, management was unsympathetic and unwilling to rectify the situation in any way. This place used to be great, but now it's a money grab for them.

Although they are very nice, I had to walk out with 2 different color dentures. They refuse to see…read morethat the top is a different color than the bottom. He got mad and said there's nothing wrong with them and that I approved the color. I never approved different colors. If I want them to be right I was told I'd have to pay for a new upper. I can't afford that. So if you need partials made don't go there. Whatever lab they use is horrible me

DO NOT GO HERE. If your child has special needs DO NOT take them here. My daughter has special…read moreneeds. She just came home from seeing Dr. Rapozza terrified and sobbing. She was scared and having a hard time so Dr. Rapozza yelled at her and said "you can't come here anymore. Now you're going to have to go to a dentist who will give you needles and put you to sleep!"

After an initial mixup with my insurance company, I was so pleased to be seen at this dental office…read morenear my home. Everyone is so accommodating and wonderful. I can't say enough about how good they are. I had a few dental problems and half of them have already been taken care of and I have no doubt the rest will be as well. The office is clean, and it's easy to park nearby. Most importantly the dentist does amazing work, as does everyone there.

Dr Maha is precise and perfection is her work. I have had several cosmetic procedures and have had…read morewonderful results. She is pleasant and professional.

Horrible. Was my dentist for years. Had to have another dentist re-do most of his work and was…read morecharged for work that was never done. Billing nightmares

The receptionist was very unprofessional and did no research on why I had stopped coming to visits…read moreafter I explained that I had a court order due to domestic issues .He tried to say I was a no call no show and charge me 50 dollars twice ! Like I live in the communityI am a hard working woman with four children I'm raising why on earth would you treat someone that way especially in these times . The way he talked to me was very discouraging and now I have to find a dentist who will not treat me this way and someone I can trust bc you can't let anyone with and attitude work on any part of your body teeth included .

Certainly. Here's your revised version turned into a clear and firm bad review that highlights your…read moredissatisfaction as a customer: Terrible Experience - Overpriced, Poor Work, and Unprofessional Behavior I had an incredibly disappointing experience with this dental office. I was charged $574 for a basic check-up and cleaning--far more than the $354 I used to pay at my previous dentist for the same service. Then, I was advised to replace a filling that I had never had issues with. The procedure cost $606 (insurance covered part, but I still paid $104 out of pocket), and it left me in pain. The filling wasn't properly leveled, which caused discomfort and further problems. Because of this poor work, I had to return and was charged another $200 just to fix the dentist's mistake. Even worse, I had to come back yet again with severe pain a week later and was charged another $123. These follow-up visits were the direct result of the original botched procedure, and I don't think I should have had to pay for them. To top it all off, during my most recent visit, the dentist refused to see me and sent an assistant instead--who diagnosed me with a root canal. I waited over an hour just to insist on speaking with the actual dentist. Between the excessive charges, painful procedures, and lack of professional care, I would not recommend this dental office to anyone. I've never had such a poor experience with a dentist.