Do not go to this place. They are very deceptive. They will tell you how much and make you pay a…read morebunch of money upfront and then will send you a bill for almost twice as much as what they said at first. The staff is no help. They just act like they don't know what you're talking about. Will not admit they gave you a price at first and changed it. While waiting in the waiting room for appointments just about everyone that came in complained about their billing. They are not there to take care of you. They are there to push as many people through as they can get you in and out get your money get the next one in to get their money. Do not go here. I do not recommend.

disrespectful to long time patients - needed medical attention and was told to call back in 4-5…read moremonths. Dr. Howard is great the other one is not.... Lobby is dark and dingy - wait time in the lobby can be 45 minutes longer. Grumpy staff - not at all helpful especially when one has been waiting over 90 minutes past the appointment time. Jacobsen is the worst.

I love this office everyone is wonderful and professional. My doctors are very professional in…read moreeveryway.

With COVID, flu season, and bad colds going around, it is hard to get a same-day appointment to see…read morea doctor in the office. I have asthma and allergies and was having more nasal congestion than usual and didn't want it to get really bad. Dr Queen has been my ENT for over 10 years and is just amazing. I called the office and staff worked me in to get an appointment that afternoon. I registered at home before my appt so I didn't have to do anything but see the doctor. It was a sinus infection and I needed antibiotics. I am so thankful to doctor Queen and his staff for getting me in so quickly to treat this before it got much worse. Everyone in this office is just amazing and I tell all of my friends and family they should definitely see Dr. Queen.

My allergy testing experience itself was fine, and our family has actually been seeing this doctor…read morefor years. However, I left feeling disappointed by an interaction involving my 3-year-old daughter. While I was discussing my results, my daughter was holding a pen and accidentally marked the chair while drawing. Instead of gently redirecting her or asking me to take the pen, the doctor Kelley Von abruptly took it out of her hand in a way that didn't sit right with me as a parent. I completely understand wanting to protect office furniture and maintain professionalism, but I also believe young children should be treated with patience and kindness. A simple request to me would have been enough. As someone who has trusted this office with my entire family's care, I hope more consideration is given to how small children are approached during appointments.

With RVA being the Allergy Capital of the country, RVA Allergy was a must-visit for my partner, who…read moresuffers from terrible allergies all 4 seasons. Dr. Von Elton is kind, professional, and extremely knowledgeable. We haven't come up with a question she can't answer yet! The desk staff (Katie in particular) are funny, conversational, and on top of it. We get regular appointment reminder calls, and Katie is super flexible and always willing to help out with billing and scheduling issues. Highly recommend this place. My only qualm is they don't take my insurance (United HealthCare) - otherwise I'd be a patient here too!

All of the above care quality and experience, walked away finally several hundred dollars poorer…read morefrom my nearly 6 months experience with a feeling that i was just being milked for $100 copays and insurance. Never helped with my hearing loss, ear canal issue or even discussed a plan to address of help even after I blacked out from vertigo and had trip to emergency room. After seeing them since October and having repeated a hearing test cause they wanted "their own" performed they never actually did anything to help me, 15 min to 25 minute office visists with less that 5 minutes with the Dr., doing the same thing over and over again like it was a first vist or something. Last appointment I cancelled because it felt like more of the same. Never getting any where just repeat, repeat, repeat....copay copay copay. Probably a better experience if you are 65+ because then they can milk the Government.

I have had the worst experience ever. Costco, here I come!! Many things were horrible. Initially,…read moremy wife had to cancel her hearing appointment and I wanted to take her slot. The woman in the office was extremely rude and then told me it was already taken, so I scheduled another day. They then called me back to take the previous slot (hmmm, they had an opening?). Dr. Burton was wonderful. I got my hearing aids and have had so much trouble with them. One aid wouldn't charge. They ordered me a new charger. 2 weeks go by. I call them. They had it, and they claimed they called and left a voice message. Nope. Didn't happen. Same problem. They wouldn't charge. I then left my aids with them for repair. Again, weeks go by. I call them. They sent them to Gloucester. They claimed same thing again. Nope. No message. And of course the Gloucester office is rarely open. I even asked them to call my wife JUST in case my phone suddenly had a problem. Nope. They didn't do that either. In total, FOUR times, they supposedly left a VM. Seriously??? Go to Costco!!!!!!! My wife was getting allergy shots (3 shots) at the Gloucester office for 2 1/2 years. Ann was the only one who did a great job. Every 2 months, someone new was giving the shots. She came home with knots, bruises, and a painful arm almost every time. Ann tried her best to be available for my wife, but couldn't always do it. The wait was horrible many times too. Sometimes, well over an hour!! She had to stop getting her weekly shots. It was too much for her. I don't think they take the Gloucester office seriously. They need to service this area better.

Allergy testing. Great staff and compassionate doctors. It was very easy to set an appointment.read more

I was contacted recently by the office manager and we discussed everything that happened. They took…read moremeasures to fit me into the schedule to get me back on track for my shots. They stated that check in procedures would be addressed with the location. I also received an apology for the inconvenience.

Good quality of service and a doctor I saw was very attentive. She took her time. She seemed to…read morelegitimately worried about my care. The care I received was great. The office was clean and the people were very courteous. I went there for a breathing problems and they helped out. I recommend this place if you're having trouble. The doctor I saw, went above and beyond.

So far so good! In…read moreDecember I came for an allergy test because mine have been continually getting worse over the last 3 years and I sneeze uncontrollably now without medicine. I saw Dr. Koenig who is very friendly and answers tons of questions and provides a lot of info in his consultations. I had the full spectrum allergy test with scratch and then needles where it was like 50 small injections on both arms. I'm allergic to quite a bit apparently so they suggested some shots to boost my tolerance for hiking and outdoor running. I was conscious of my deductible which I had met for the year - the allergy test itself is really expensive - think $900 or so. And then the vials for injections are around $800. Getting the shots are like $30 or so ($15) per arm I think. So it can be really really expensive if you aren't well covered or if you have a high deductible so be mindful of that. Ask lots of questions. The finance ladies in the back were awesome and very upfront about costs - running exact numbers per my insurance for me for my copay. I've come back so far for 3 injections and it's a walk-in method where you don't have to call ahead or schedule it as long as you show up about 30 minutes before they close. You write your name down on a clipboard and they call you back about 10-15 minutes later. They ask you to wait about half an hour after to make sure you don't have a reaction and you're good to go! They're fast and efficient and all the nurses have been really really friendly. So far so good and I'm really happy I decided to do this for myself.